Cannot install Air help - Error Nr. 0

When I try to install a compiled Air Help, the installer always informs me that an error occured and that I should try again. The Error number 0 is displayed - does anybody know what this stands for? This does not seem like a very helpful information for endusers without further explanation..

I cannot help you with the error message but I can clarify when admin rights are required. You need them to install an AIR file and to apply an update. You do not need admin rights to use an installed AIR help system.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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[2012-06-04:20:50:08] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-06-04:20:50:08] Commandline is: -silent -eulaAccepted
[2012-06-04:20:50:08] No installed runtime detected
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[2012-06-04:14:47:51] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-06-04:14:47:51] Commandline is:
[2012-06-04:14:47:51] No installed runtime detected
[2012-06-04:14:47:54] Relaunching with elevation
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[2012-06-04:14:47:56] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-06-04:14:47:56] Commandline is: -stdio \\.\pipe\AIR_5652_0 -ei
[2012-06-04:14:47:56] No installed runtime detected
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[2012-06-04:14:48:00] Runtime Installer end with exit code 5
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[2012-06-04:14:56:58] Commandline is:
[2012-06-04:14:56:58] No installed runtime detected
[2012-06-04:14:57:09] Relaunching with elevation
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[2012-06-04:14:57:12] Reinstalling c:\users\peter\appdata\local\temp\airecfc.tmp\setup.msi
[2012-06-04:14:57:15] Runtime Installer end with exit code 0
[2012-06-04:14:57:16] Elevated install completed
[2012-06-04:14:57:18] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2012-06-04:14:57:18] Runtime Installer end with exit code 5
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[2012-06-05:01:43:17] Commandline is:
[2012-06-05:01:43:17] No installed runtime detected
[2012-06-05:01:43:23] Starting runtime install. Installing runtime version 3.2.0.2070
[2012-06-05:01:43:23] Installing msi at c:\users\peter\appdata\local\temp\air9887.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-06-05:01:43:30] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2012-06-05:01:43:30] Runtime Installer end with exit code 5
[2012-06-05:02:45:01] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
[2012-06-05:02:45:01] Commandline is:
[2012-06-05:02:45:01] No installed runtime detected
[2012-06-05:02:46:20] Starting runtime install. Installing runtime version 3.2.0.2070
[2012-06-05:02:46:20] Installing msi at c:\users\peter\appdata\local\temp\airaac0.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-06-05:02:46:26] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2012-06-05:02:46:26] Runtime Installer end with exit code 5
[2012-06-05:15:51:45] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86
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[2012-06-05:15:51:46] No installed runtime detected
[2012-06-05:15:51:54] Starting runtime install. Installing runtime version 3.2.0.2070
[2012-06-05:15:51:55] Installing msi at c:\users\peter\appdata\local\temp\air559e.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-06-05:15:52:11] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2012-06-05:15:52:11] Runtime Installer end with exit code 5

Could you try creating a new, temporary user account and see if you can install from there?

Cannot install Air help - Error Nr. 0

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