Cannot Install Air on Windows 7
I
am unable to install Adobe Air on my Hp Pavilion laptop which is
running Windows 7 x64. I have tried many of the suggestions in this forum but nothing has helped so far. I have listed the log file and MSI log in case anyone can see what is going wrong. There are errors reported in both log files but I dont know what I nee to do to fix them.
AIR Install log file...
[2011-08-14:10:27:36] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-08-14:10:27:36] Commandline is:
[2011-08-14:10:27:36] No installed runtime detected
[2011-08-14:10:27:39] Relaunching with elevation
[2011-08-14:10:27:39] Launching subprocess with commandline c:\users\pauline\appdata\local\temp\airc83e.tmp\adobe air installer.exe -ei
[2011-08-14:10:27:39] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-08-14:10:27:39] Commandline is: -stdio \\.\pipe\AIR_5380_0 -ei
[2011-08-14:10:27:39] No installed runtime detected
[2011-08-14:10:27:39] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-08-14:10:27:39] Installing msi at c:\users\pauline\appdata\local\temp\airc83e.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-08-14:10:27:40] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:27:40] Rolling back install of c:\users\pauline\appdata\local\temp\airc83e.tmp\setup.msi
[2011-08-14:10:27:40] Rollback complete
[2011-08-14:10:27:40] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:27:40] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:27:40] Runtime Installer end with exit code 7
[2011-08-14:10:27:43] Runtime Installer end with exit code 7
[2011-08-14:10:33:19] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-08-14:10:33:19] Commandline is:
[2011-08-14:10:33:19] No installed runtime detected
[2011-08-14:10:33:21] Relaunching with elevation
[2011-08-14:10:33:21] Launching subprocess with commandline c:\users\pauline\appdata\local\temp\air80b.tmp\adobe air installer.exe -ei
[2011-08-14:10:33:21] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-08-14:10:33:21] Commandline is: -stdio \\.\pipe\AIR_6488_0 -ei
[2011-08-14:10:33:21] No installed runtime detected
[2011-08-14:10:33:22] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-08-14:10:33:22] Installing msi at c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-08-14:10:33:22] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:33:22] Rolling back install of c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi
[2011-08-14:10:33:22] Rollback complete
[2011-08-14:10:33:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:33:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-08-14:10:33:22] Runtime Installer end with exit code 7
[2011-08-14:10:33:24] Runtime Installer end with exit code 7
MSI Log...
=== Verbose logging started: 14/08/2011 10:33:22 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Users\Pauline\appdata\local\temp\air80b.tmp\adobe air installer.exe ===
MSI (c) (94:80) [10:33:22:090]: Resetting cached policy values
MSI (c) (94:80) [10:33:22:090]: Machine policy value 'Debug' is 0
MSI (c) (94:80) [10:33:22:090]: ******* RunEngine:
******* Product: c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi
******* Action:
******* CommandLine: **********
MSI (c) (94:80) [10:33:22:090]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (94:80) [10:33:22:090]: Grabbed execution mutex.
MSI (c) (94:80) [10:33:22:100]: Cloaking enabled.
MSI (c) (94:80) [10:33:22:100]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (94:80) [10:33:22:100]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (14:F0) [10:33:22:110]: Running installation inside multi-package transaction c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi
MSI (s) (14:F0) [10:33:22:110]: Grabbed execution mutex.
MSI (s) (14:D4) [10:33:22:110]: Resetting cached policy values
MSI (s) (14:D4) [10:33:22:110]: Machine policy value 'Debug' is 0
MSI (s) (14:D4) [10:33:22:110]: ******* RunEngine:
******* Product: c:\users\pauline\appdata\local\temp\air80b.tmp\setup.msi
******* Action:
******* CommandLine: **********
MSI (s) (14:D4) [10:33:22:110]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: User non-assigned for product: 2E27C1FFC30259E4D8423715692DE940
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: User non-assigned for product: 2E27C1FFC30259E4D8423715692DE940
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 000021599B0090400100000000F01FEC
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 000021599B0090400100000000F01FEC
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 00004109500200000000000000F01FEC
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 00004109500200000000000000F01FEC
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 032440EF5AC97F34B985A55C2AA8F133
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 032440EF5AC97F34B985A55C2AA8F133
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 0694AF70830BBE9498B1F95939A05A44
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 0694AF70830BBE9498B1F95939A05A44
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 076CFAAAB965F2A4284B2449E5D03EFE
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 076CFAAAB965F2A4284B2449E5D03EFE
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 08C1B278CE8313A42AC5898002959300
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 08C1B278CE8313A42AC5898002959300
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 0D756077321A70C3E844C138CE981581
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 0D756077321A70C3E844C138CE981581
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 1007C6B46D7C017319E3B52CF3EC196E
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 1007C6B46D7C017319E3B52CF3EC196E
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 1A74D29ED72DA0343886B0FA9D6505D7
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 1A74D29ED72DA0343886B0FA9D6505D7
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 1D034B0FAA6BD374B960AAD30DF10D8B
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 1D034B0FAA6BD374B960AAD30DF10D8B
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 2350B7483E55FAA4D8B73E1A7ADC715E
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 2350B7483E55FAA4D8B73E1A7ADC715E
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 26ABA8B10F47DE741BC84A13825E198B
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 26ABA8B10F47DE741BC84A13825E198B
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 26CEF00243C306D4C98ECE73E2100CF8
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 26CEF00243C306D4C98ECE73E2100CF8
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 2C1A65825C073CE4FA7F5E5BE155032A
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 2C1A65825C073CE4FA7F5E5BE155032A
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 389F20921C4BAB448BD5C5D6252E4C14
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 389F20921C4BAB448BD5C5D6252E4C14
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 38E1FB04BE028D11795C00905C206085
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 38E1FB04BE028D11795C00905C206085
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 3D04254D3B6B9FF42B3445CE3E1E0066
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 3D04254D3B6B9FF42B3445CE3E1E0066
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 42C6FBF1DF1C10144AB2C065F4E9E897
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 42C6FBF1DF1C10144AB2C065F4E9E897
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4314AE291D01A814191EA5403531A183
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4314AE291D01A814191EA5403531A183
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 45B438B3B4CE2E84FB6C30FFD50AF626
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 45B438B3B4CE2E84FB6C30FFD50AF626
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4A4869755DDD3AC4E98AB77E9D95D34B
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4A4869755DDD3AC4E98AB77E9D95D34B
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4A9D4F432C248434EB4F5E358C54947E
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4A9D4F432C248434EB4F5E358C54947E
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4E42866C3BBC1584BBF38EFC6D539032
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4E42866C3BBC1584BBF38EFC6D539032
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120622FF
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120622FF
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4EA42A62D9304AC4784BF268140622FF
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4EA42A62D9304AC4784BF268140622FF
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 4EE8B9B9BDE22C14FAE2367ED573DCFD
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 4EE8B9B9BDE22C14FAE2367ED573DCFD
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 52744B0D6663D294EB6F85A741DBB99D
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 52744B0D6663D294EB6F85A741DBB99D
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 53A4D966B6414134981FA13C7D8B3876
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 53A4D966B6414134981FA13C7D8B3876
MSI (s) (14:D4) [10:33:22:110]: Setting cached product context: machine assigned for product: 55565908215A0914C9DA0B003CD6B6B6
MSI (s) (14:D4) [10:33:22:110]: Using cached product context: machine assigned for product: 55565908215A0914C9DA0B003CD6B6B6
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 5E16A70DC95AC334CBDB2220F52A82B7
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 5E16A70DC95AC334CBDB2220F52A82B7
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 60EA627A3AAA1D34783E075F0113F440
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 60EA627A3AAA1D34783E075F0113F440
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 6116D6C8427B0184F8D20D746E7B6DE8
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 6116D6C8427B0184F8D20D746E7B6DE8
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 67D6ECF5CD5FBA732B8B22BAC8DE1B4D
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 67D6ECF5CD5FBA732B8B22BAC8DE1B4D
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 68AB67CA7DA7FFFFB7449A0100000010
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 68AB67CA7DA7FFFFB7449A0100000010
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 692203C692165214F96D1288CE8D18E4
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 692203C692165214F96D1288CE8D18E4
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 6E815EB96CCE9A53884E7857C57002F0
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 6E815EB96CCE9A53884E7857C57002F0
MSI (s) (14:D4) [10:33:22:120]: Setting cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (14:D4) [10:33:22:120]: User policy value 'DisableMedia' is 0
MSI (s) (14:D4) [10:33:22:120]: Machine policy value 'AllowLockdownMedia' is 1
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Looking for sourcelist for product {FDB3B167-F4FA-461D-976F-286304A57B2A}
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Adding {FDB3B167-F4FA-461D-976F-286304A57B2A}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Now checking product {FDB3B167-F4FA-461D-976F-286304A57B2A}
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Trying source c:\users\pauline\appdata\local\temp\airbf96.tmp\.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 2203 2: c:\users\pauline\appdata\local\temp\airbf96.tmp\setup.msi 3: -2147287037
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Processing net source list.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Processing media source list.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Processing URL source list.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: Using cached product context: machine assigned for product: 761B3BDFAF4FD16479F68236405AB7A2
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Now checking product {FDB3B167-F4FA-461D-976F-286304A57B2A}
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Trying source c:\users\pauline\appdata\local\temp\airbf96.tmp\.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 2203 2: c:\users\pauline\appdata\local\temp\airbf96.tmp\setup.msi 3: -2147287037
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: -2147483647 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: Note: 1: 1706 2: 3: setup.msi
MSI (s) (14:D4) [10:33:22:120]: SOURCEMGMT: Failed to resolve source
MSI (s) (14:D4) [10:33:22:120]: MainEngineThread is returning 1612
MSI (s) (14:F0) [10:33:22:130]: User policy value 'DisableRollback' is 0
MSI (s) (14:F0) [10:33:22:130]: Machine policy value 'DisableRollback' is 0
MSI (s) (14:F0) [10:33:22:130]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (14:F0) [10:33:22:130]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:F0) [10:33:22:130]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:F0) [10:33:22:130]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (14:F0) [10:33:22:130]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (14:F0) [10:33:22:130]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (14:F0) [10:33:22:130]: Restoring environment variables
MSI (c) (94:80) [10:33:22:130]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (94:80) [10:33:22:130]: MainEngineThread is returning 1612
=== Verbose logging stopped: 14/08/2011 10:33:22 ===
Thanks
Tony
Thanks for the prompt reply Chris.
I ran the Microsoft Fixit at the link you provided and it has cured the problem. When asked if I wanted to fix install problems or uninstall problems, I chose Uninstall problems as Adobe Air was (sort of) on my PC. The utiity found a number of corrupt registry entries and fixed them automatically.
Thanks very much - I'm a happy man!
Tony
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LAAfter uninstall be sure this folder (\Users\USERNAME\Library\Application Support\Adobe\AIR) is deleted. If not throw it to the trash, and empty the trash. If you have any other AIR apps installed you will most likely need to reinstall them.
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I cannot install iTunes on Windows 7 I receive the Error 7 (Windows Error 193).
I cannot install iTunes on Windows 7 I receive the Error 7 (Windows Error 193).
I have uninstalled and reinstalled a few times but with no luck. Does anyone have another option?For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the above steps haven't helped try installing:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for a 32-bit core program, similar to previous 64-bit releases of iTunes.
Or roll back to:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
as appropriate.
tt2 -
Cannot install iTunes on windows 7 64bit
Okay, I like so many cannot install iTunes on Windows 7 64bit.
Now Orginally I got a message saying something to the effect of:
There was a problem with the install you do not have permission for something...
Through some investigating my iTunes was being installed and removing all my permissions to view and/or modify files within that folder. Even if I was logged in as admin and installed as admin all the permissions would simply block me out.
This kind of had a familar feeling as in the last few versions of iTunes I had to run as admin just to open it (this is really annoying by the way)
So I searched the net and many people were saying to uninstall everything "Apple" and try again. So I did that. Now I have this new message:
there is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.
And again I scoured the internet for a way to fix this. I apparently am supposed to goto Control Pannel/Programs and Features and select Apple Software Update and select repair. The problem is that no longer exists in my programs list since I removed it in the earlier step. iTunes still refuses to install spitting out the same error forever. I tried the Microsoft "fix it" tool which is supposed to remove the Apple Software Update incomplete uninstall (which is apparently the whole problem) but it doesn't show up in the list for "fixing".
I am at a loss. Why doesn't Apple fix this. I cannot update my iPhone to the latest software in fear I may need to restore it. With no iTunes that is impossible. I cannot change any of my music or do anything until this is resolved. If/when iPhone 5 comes out I cannot get it either unless this issue is taken care of somhow.
I searched for an installer for just the Apple Software Update program But it seems to not exist as a standalone thing (it would be useful if it were though). If it were perhaps I could install it again and then successfully remove/repair it and iTunes might install finally.
Now I have had previous versions of iTunes working perfectly fine. I do not recall which version I was using before I tried to update and fell into this abyss however.Yes b noir. I've tried running just "iTunes64.msi" from the command-line and while it didn't produce the same error "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vender." it produced a different error in bold-type "iTunes Installer Completed" then "The installer encountered errors before iTunes could be configured...Errors occurred during installation. Your system has not been modified...Please run the installer again, or click Finish to exit". However, I discovered a wealth of options from the Windows Installer to try after typing "iTunes64.msi passive"...So I'll experiment some more when I have time.
P.S. I'm becoming more convinced that Apple is putting new software out there to get it debugged which was a trick that MicroSoft always seemed to do:-)
=============================
Windows ® Installer. V 5.0.7601.17514
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Indepe
================================= -
I have installed the Windows 8 on my MacBook using BootCamp already, but I cannot install drivers for Windows now: I've got only BootCamp 3 disk and it doesn't goo even if I start it using compatibility options. And my BootCamp on Mac didn't offer me to burn cd with drivers for windows as I saw in many instructions. How can I resolve the problem? Thanks a lot.
Go back to Boot Camp: on the 2nd page you get this:
Download the support software and as Windows is already installed uncheck the 2nd box. -
Cannot install itunes on windows v8.1 64 bit
Cannot install iTunes on Windows v8.1 64 bit.
The old blue iTunes worked fine on my pc, then along came the new red iTunes, which initially refused to install from an auto-update notification, saying it didn't have permission to access one of its own folders (self access to all its other folders was ok).
I then tried a manual download and install as suggested by the auto-update failure dialogue and that was exactly the same - failed at the last hurdle and had to reset itself.
I then tried download and install from iTunes site and this installed without problem, but the application will not open, neither from the desktop icon with user or admin rights, nor from a direct open or run as admin from the iTunes folder .exe file.
I have tried a repair install and an aggressive uninstall to ensure any TSR components are purged followed by a clean install - no difference.
My other pc is no problem and iTunes installed and runs on there fine, so it must be a configuration problem on this pc only.
I disabled my antivirus and malware detection during the install and made an exception for iTunes, to no effect.
When selecting the app I get a blue circle for a few seconds then nothing, no dialogue or notification of problems.
Any suggestions welcomed. -
Cannot install CS4 in windows 8 - 64 bit machine
cannot install CS4 in windows 8 - 64 bit machine
After you press setup... it starts analyzing system and encounters an error that stops procedureI´m trying to install CS4 ....
See http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-install-logs-cs3.html -
Cannot install Air from download. Need Administrator permission. I am the Administrator. Windows 7
How can I install Air from download? Error msg: Need Administrator permisssion. I am the Admisistrator. Windows 7 64bit.
Ok, it works on my IPAD but not my PC. UGH
-
I cannot install itunes on windows 8.1
I cannot install itunes on my Toshiba Laptop with windows 8.1. I kept getting error 7. So i removed all of the itunes files from my computer, and did everything the install troubleshooting page suggested, but it still will not install, but now instead of error 7, I am getting error 2.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
Cant install air on windows XP
Hello, I can't install Adobe Air on windows XP, i can download it but when i click open the installation window won't open but it appears in my processes? can anyone help me?
this is all from the 31st
[2010-10-31:09:15:56] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:09:15:56] Commandline is:
[2010-10-31:09:15:56] No installed runtime detected
[2010-10-31:09:24:00] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:09:24:00] Commandline is:
[2010-10-31:09:24:00] No installed runtime detected
[2010-10-31:09:24:48] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:09:24:48] Commandline is:
[2010-10-31:09:24:48] No installed runtime detected
[2010-10-31:09:35:45] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:09:35:45] Commandline is:
[2010-10-31:09:35:45] No installed runtime detected
[2010-10-31:09:36:02] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:09:36:02] Commandline is:
[2010-10-31:09:36:02] No installed runtime detected
[2010-10-31:09:36:16] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:09:36:17] Commandline is:
[2010-10-31:09:36:17] No installed runtime detected
[2010-10-31:09:44:02] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:09:44:02] Commandline is:
[2010-10-31:09:44:02] No installed runtime detected
[2010-10-31:09:44:19] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:09:44:19] Commandline is:
[2010-10-31:09:44:19] No installed runtime detected
[2010-10-31:13:10:22] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:13:10:22] Commandline is:
[2010-10-31:13:10:22] No installed runtime detected
[2010-10-31:13:15:11] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:13:15:11] Commandline is:
[2010-10-31:13:15:11] No installed runtime detected
[2010-10-31:13:15:48] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:13:15:48] Commandline is:
[2010-10-31:13:15:48] No installed runtime detected
[2010-10-31:13:23:06] Starting app install of http://downloads.tweetdeck.com/TweetDeck_0_35.3.air
[2010-10-31:13:23:07] UI SWF load is complete
[2010-10-31:13:23:08] UI initialized
[2010-10-31:13:23:08] beginning UI styling
[2010-10-31:13:23:08] UI styling complete
[2010-10-31:13:23:08] Downloading file to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla7E.tmp
[2010-10-31:13:23:09] Received HTTP Response Status event
[2010-10-31:13:23:09] Response URL is http://downloads.tweetdeck.com/TweetDeck_0_35.3.air
[2010-10-31:13:23:15] Waiting for user confirmation
[2010-10-31:13:23:18] User confirmed action: install
[2010-10-31:13:23:18] beginning UI styling
[2010-10-31:13:23:18] UI styling complete
[2010-10-31:13:23:18] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla7F.tmp
[2010-10-31:13:23:24] unpackaging/validation is complete
[2010-10-31:13:23:24] application is bound to this version of the runtime
[2010-10-31:13:23:24] app id TweetDeckFast
[2010-10-31:13:23:24] pub id FFF259DC0CE2657847BBB4AFF0E62062EFC56543.1
[2010-10-31:13:23:24] Application not located
[2010-10-31:13:23:24] Waiting for user confirmation
[2010-10-31:13:24:24] User canceled
[2010-10-31:13:24:24] starting cleanup of temporary files
[2010-10-31:13:24:24] application installer exiting
[2010-10-31:13:24:56] UI SWF load is complete
[2010-10-31:13:24:57] UI initialized
[2010-10-31:13:25:55] Starting app install of http://downloads.tweetdeck.com/TweetDeck_0_35.3.air
[2010-10-31:13:25:55] UI SWF load is complete
[2010-10-31:13:25:56] UI initialized
[2010-10-31:13:25:56] beginning UI styling
[2010-10-31:13:25:56] UI styling complete
[2010-10-31:13:25:56] Downloading file to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla95.tmp
[2010-10-31:13:25:57] Received HTTP Response Status event
[2010-10-31:13:25:57] Response URL is http://downloads.tweetdeck.com/TweetDeck_0_35.3.air
[2010-10-31:13:25:57] Waiting for user confirmation
[2010-10-31:13:25:58] User confirmed action: install
[2010-10-31:13:25:58] beginning UI styling
[2010-10-31:13:25:58] UI styling complete
[2010-10-31:13:25:58] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla96.tmp
[2010-10-31:13:26:00] unpackaging/validation is complete
[2010-10-31:13:26:00] application is bound to this version of the runtime
[2010-10-31:13:26:00] app id TweetDeckFast
[2010-10-31:13:26:00] pub id FFF259DC0CE2657847BBB4AFF0E62062EFC56543.1
[2010-10-31:13:26:00] Application not located
[2010-10-31:13:26:00] Waiting for user confirmation
[2010-10-31:13:26:10] User canceled
[2010-10-31:13:26:11] starting cleanup of temporary files
[2010-10-31:13:26:11] application installer exiting
[2010-10-31:13:26:35] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:13:26:35] Commandline is:
[2010-10-31:13:26:35] Installed runtime (2.0.4.13090) located at C:\Program Files\Common Files\Adobe AIR
[2010-10-31:13:26:47] Runtime Installer end with exit code 6
[2010-10-31:13:27:09] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:13:27:09] Commandline is:
[2010-10-31:13:27:09] Installed runtime (2.0.4.13090) located at C:\Program Files\Common Files\Adobe AIR
[2010-10-31:13:27:27] Runtime Installer end with exit code 6
[2010-10-31:13:34:09] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:13:34:10] Commandline is:
[2010-10-31:13:34:10] Installed runtime (2.0.4.13090) located at C:\Program Files\Common Files\Adobe AIR
[2010-10-31:13:37:47] Runtime Installer end with exit code 6
[2010-10-31:13:38:27] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:13:38:27] Commandline is:
[2010-10-31:13:38:27] Installed runtime (2.0.4.13090) located at C:\Program Files\Common Files\Adobe AIR
[2010-10-31:13:39:04] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:13:39:04] Commandline is:
[2010-10-31:13:39:04] Installed runtime (2.0.4.13090) located at C:\Program Files\Common Files\Adobe AIR
[2010-10-31:13:39:15] Runtime Installer end with exit code 6
[2010-10-31:13:39:31] Starting app install of http://downloads.tweetdeck.com/TweetDeck_0_35.3.air
[2010-10-31:13:39:31] UI SWF load is complete
[2010-10-31:13:39:33] UI initialized
[2010-10-31:13:39:33] beginning UI styling
[2010-10-31:13:39:33] UI styling complete
[2010-10-31:13:39:33] Downloading file to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla58.tmp
[2010-10-31:13:39:33] Received HTTP Response Status event
[2010-10-31:13:39:33] Response URL is http://downloads.tweetdeck.com/TweetDeck_0_35.3.air
[2010-10-31:13:39:34] Waiting for user confirmation
[2010-10-31:13:39:40] User confirmed action: save
[2010-10-31:13:39:40] Saving file to C:\Documents and Settings\HP_Administrator\My Documents\TweetDeck_0_35.3.air
[2010-10-31:13:39:40] starting cleanup of temporary files
[2010-10-31:13:39:40] application installer exiting
[2010-10-31:13:39:55] Starting app install of file:///C:/Documents%20and%20Settings/HP_Administrator/My%20Documents/TweetDeck_0_35.0.ai r
[2010-10-31:13:39:55] UI SWF load is complete
[2010-10-31:13:39:56] UI initialized
[2010-10-31:13:39:56] beginning UI styling
[2010-10-31:13:39:56] UI styling complete
[2010-10-31:13:39:56] Unpackaging to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla5A.tmp
[2010-10-31:13:39:59] unpackaging/validation is complete
[2010-10-31:13:39:59] application is bound to this version of the runtime
[2010-10-31:13:39:59] app id TweetDeckFast
[2010-10-31:13:39:59] pub id FFF259DC0CE2657847BBB4AFF0E62062EFC56543.1
[2010-10-31:13:39:59] Application not located
[2010-10-31:13:39:59] Waiting for user confirmation
[2010-10-31:13:40:19] User canceled
[2010-10-31:13:40:19] starting cleanup of temporary files
[2010-10-31:13:40:19] application installer exiting
[2010-10-31:13:45:45] Runtime Installer end with exit code 6
[2010-10-31:13:46:23] UI SWF load is complete
[2010-10-31:13:46:24] UI initialized
[2010-10-31:13:46:24] starting user confirmation
[2010-10-31:13:46:24] Version of this installer: 2.0.4.13090
[2010-10-31:13:46:24] Installed version: 2.0.4.13090
[2010-10-31:13:46:24] Installation type: patchSame
[2010-10-31:13:46:25] starting uninstall
[2010-10-31:13:46:25] Scheduling an MSI uninstall operation for active product GUID {00203668-8170-44A0-BE44-B632FA4D780F}
[2010-10-31:13:46:25] Beginning install
[2010-10-31:13:46:25] Uninstalling product w/ GUID {00203668-8170-44A0-BE44-B632FA4D780F}
[2010-10-31:13:46:46] Copying C:\Program Files\Common Files\Adobe AIR to C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla7F.tmp\temp
[2010-10-31:13:46:47] Deleting C:\Program Files\Common Files\Adobe AIR
[2010-10-31:13:46:47] Execution complete; beginning commit phase
[2010-10-31:13:46:47] Deleting C:\Documents and Settings\HP_Administrator\Local Settings\Temp\fla7F.tmp\temp
[2010-10-31:13:46:48] Commit complete
[2010-10-31:13:46:48] install complete
[2010-10-31:13:47:02] begin quitting
[2010-10-31:14:01:21] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-10-31:14:01:21] Commandline is: -update
[2010-10-31:14:01:21] Installed runtime (1.5.3.9130) located at C:\Program Files\Common Files\Adobe AIR
[2010-10-31:14:01:31] Runtime Installer end with exit code 6 -
Cannot install Reader in Windows 7
I have a Windows 7 ultimate OS. I cannot install Reader on it. I have Flash player on it. but some how the reader isn't getting installed.
When i run the setup file of Reader, it starts its processing phase, as it should. But after the completion of it, it quits. Its like the actual installation doesn't get evoke the main setup file. The surprising factor here is that there is no notification about it. No error messages and no warnings. Its just stops its self after the processing phase gets over.
Another surprising factor is that when i try to install the reader through the download manager of adobe, it downloads the application taking the correct time, and when the time comes for installation it completes it fast and shows me that it was successful with a green tick.
please help me guys....Try to download this installer http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3/enu/AdbeRdr930_en_US.msi, then run it as an Administrator user.
-
Cannot install AIR app in an existing folder
Hi to all, I'm trying to create a setup for my AIR application. I have an NSIS script that install all the files that the AIR app needs in the targer folder. The AIR app is copied in a temp dir and then is lauched for installation but the installer said that it cannot install the application because the target folder is existing? What can I do to remove this check?
Thanks a lot,
AndreaCorrection to above.
Can't find folders to choose to place bookmarked item into. There is no list like I had in my XP laptop. -
Cannot install Air help - Error Nr. 0
When I try to install a compiled Air Help, the installer always informs me that an error occured and that I should try again. The Error number 0 is displayed - does anybody know what this stands for? This does not seem like a very helpful information for endusers without further explanation..
I cannot help you with the error message but I can clarify when admin rights are required. You need them to install an AIR file and to apply an update. You do not need admin rights to use an installed AIR help system.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge -
Cannot install itunes on Windows 7 Windows Service Installer could not be accessed
I am having trouble installing itunes on Windows 7. I keep getting a message that says that Windows Installer Service could not be accessed. This is driving me crazy. Any help would be appreciated.
I managed to get iTunes downloaded, but now it won't install because it says a newer version of Quicktime is installed, and iTunes cannot proceed until that is uninstalled.
We're still making progress. That's damaged QuickTime installation configuration information (which also seems to be associated with some-though-not-all reports of your initial error).
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
I cannot install itunes on windows 7
I have been trying for some time now to install itunes on windows 7 so that I can put music on my ipod touch. I am told by the Apple shop that I must have itunes to put music on although when I first bought my Ipod touch (it is quite old) I was able to transfer from CDs very easily. Now that I have Windows 7, this seems to have changed. I do not particularly want Itunes but it seems I can get nowhere without it.
When I download Itunes I receive a messate "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your Support personnel or package vendor." I have looked at different messages and it seems quite a common problem although the Apple shop said they had never heard of it. However, none of the solutions suggested work for me. In fact one suggestion was to remove from the Control Panel all reference to Apple which I did but was unable to remove Apple Update when the same error message appeared.
Any suggestion would be gratefully received as the Ipod is becoming useless without some more music and I have an audiobook I wish to transfer from Windows Media also.You might have better luck if you posted in the iTunes form since you have an iTunes problem, not an iPod problem.
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Accidentally I installed Genieo malware to my desktop. How do I uninstall it?
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I have reloaded my itunes software onto a new computer and it has wiped my whole ipod of all my loaded music!!!! Is there any way to retrieve this stuff and keep it in the new library? Thanks Sarah
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