Cannot install any apps through Creative Cloud

I can't install any apps through creative cloud. Keeps giving me an error message when I select the Apps tab - Message says "to contact Customer Support".
I'm running a virtual PC, and want to install a trial version app to see if I like it better than my current Dreamweaver 5.
Thanks,
Joe

hi Manish,
I have Parallels 8 and Windows 8 installed. The message I mentioned earlier has disappeared, and now it's saying:
"Download error. Please contact customer support."
I attached a picture of the error message. Please let me know if there's anything I can do on my end to address the problem.
Thanks!

Similar Messages

Cannot install any apps from Creative Cloud in corporate environment. Suspsected Firewall issues.

Hello all.
I subscribed successfully and easily to CC on my home PC (iMac) and downloaded a few apps. All is fine.
I wanted to download those same few apps on a remove machine I use several times a week (Win 7).
After many many attempts of trying to download CC and getting a generic error message, I learned it could be a firewall issue here at this work/office. I found this in Adobe's forums:
Many organizations use a hardware firewall and proxy server that can prevent software from accessing an FTP server. A hardware solution applies to all computers within the corporate network. Most home networks do not use hardware firewall or proxy technology.
Contact your company's IT department to obtain firewall or proxy information.
Configure your browser with proxy or firewall information.
Configure your corporate firewall to by-pass the servers. The following servers are accessed:
ccmdl.adobe.com:80
swupmf.adobe.com:80
swupdl.adobe.com:80
Having nothing to loose, I put in a request and had these addresses/ports opened up in our firewall. That seems to partially fix the problem.
Now the problem is the speed and traffic is so terribly slow with CC that nothing installs with out failing and giving error. For example, I am trying to install PhotoShop CC and it will take a couple of HOURS to even get to 10% and then it fails. Usually, it doesn't get that far. CC just gives me the generic message:
"Installation Failed - Learn More."
Download error. Press Retry to try again or contact customer support.(-7).
Our network admins swear that there is nothing wrong with the ports/firewall and yet all this works fine at my home. Can anyone offer any suggestions or advice? My internet connection here is fine. All other sites load and work fine. I simply cannot download any of the CC aps here with any reasonable speed.
Help!
PS - The URLs and ports ping just fine.

Hi RedBirdOBX1,
I'd recommend checking out the two pdf documents in the
Adobe Creative Cloud Service Access Documentation for IT section on this page:
http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
Adobe Creative Cloud Network Endpoints
Adobe Creative Cloud Controlling Service Access
and if you're still struggling this might be another alternative:
http://prodesigntools.com/adobe-cc-direct-download-links.html
Hope that helps,
-Dave

I cannot access any apps on creative cloud. I only get a spinning wheel icon.

The creative cloud merely has an indefinitely spinning icon whenever I try to access apps. In short, I can't access apps. I can't even access trial apps. No idea what the problem is. I've paid for this service, I may have to terminate it.

This was happening to me too. ANAND8502's link helped, here's what I did:
Uninstalled the Creative Cloud app
Solution 2: Remove any Creative Suite 5 or Elements 11 related Update Inventory files
If the App panel still doesn't load, then remove the Creative Suite 5 and Photoshop/Premiere Elements related Update inventory files. WARNING: This step disables the ability for the affected software titles to receive any additional automatic updates. You can manually download and apply updates from Product Updates.
The updater inventory files are stored in the following locations:
Mac OS: /Library/Application Support/Adobe/AAMUpdaterInventory/1.0/
Windows: \Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\
And this one for good measure (ignoring quitting and relaunching as I uninstalled it)
Solution 6: Delete the contents of the OOBE folder and relaunch the Creative Cloud app
Quit the Creative Cloud app from the gear icon in the upper-right corner.
Browse to the following location based on your operating system
Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. See the following document for instructions on accessing it if necessary: Access hidden user library files | Mac OS 10.7 Lion.
Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
Note: The AppData is hidden with Windows default settings. See the following document for instructions to show it if needed: Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.
Delete the entire contents of the OOBE folder.Note: This folder is the one containing the opm.db file from solution 2.
Restart the computer and launch the Creative Cloud app again.Note: The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.
Reinstalled. Got the spinning wheel again and thought it didn't work, but after about 30 seconds it finally worked this time.

Problem Installing some apps through Creative Cloud

Hi, I keep getting this error (see below). Is there a fix for this? I am using Windows 8.1
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Bigpapy\AppData\Local\Temp\{329440C4-FE08-4776-B69E-48477BE46602}\Muse_2014_3_C C_LS24\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com

Errors "Exit Code: 6," "Exit Code: 7"
Mylenium

Cannot download any apps through the CC desktop app, it just hooks up. We have a team subscription and a member of the team can download apps perfectly. What do I need to do?

Cannot download any apps through the CC desktop app, it just hooks up. We have a team subscription and a member of the team can download apps perfectly. What do I need to do?

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I uninstalled Flash Builder 4.7 using the uninstall app. I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer. How can I re-dowload it?

I uninstalled Flash Builder 4.7 using the uninstall app. I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer. How can I re-dowload it?

CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

I have updated my iphone 4s with ios6 and now im not able to connect to itunes store. I can open the apps store but cannot install any app? Anyone facing the same issue..

I have updated my iphone 4s with ios6 and now im not able to connect to itunes store. I can open the apps store but cannot install any app? Anyone facing the same issue..

I have a 4S and upgraded to iOS 6 last week without any issues.
Have you tried resetting your phone (hold the power and home buttons down together until the silver apple appears)?

Why is the time remaining going up as I install adobe inDesign through creative cloud?

Why is the time remaining going up as I install adobe inDesign through creative cloud?

Downloads have built-in "checksums" (I think that's the correct term that basically check to make sure the bits of data are being downloaded correctly.
Sometimes the previous check has to redownload the previous bits. That can cause the time to go up.
Also, it may be that your bandwidth speed is slowing down or lots of others are accessing the bandwidth.
BUT if the download goes way, way up—like instead of 12 minutes, it goes to 6 hours, something's wrong with the installation.

: I have recently purchased a iBook G4 Mac OS X VERSION 10.5.6 and I cannot install any apps such as firefox, adobe reader, it reads you cannot install this file on this disk

: I have recently purchased a iBook G4 Mac OS X VERSION 10.5.6 and I cannot install any apps such as firefox, adobe reader, it reads you cannot install this file on this disk

Are you saying the iBook G4 you have is running OS X 10.5.6?
The next file to get for it would be the Combo update 10.5.8 for Leopard.
And any old archived Flash player for 10.5.8 from Adobe flash site.
A browser such as TenFourFox, iCab, SeaMonkey-PPC, these are OK
but you won't be able to go past Leopard 10.5(.8) in a PowerPC Mac.
All these are free bits, however anything past 10.5.8 Mac OS X
would require a newer Mac with Intel-based architecture. Macs
made in 2006+ can see later OS X versions.
Good luck & happy computing!

I can not active any app in creative cloud it's give me just trail and need serial number

i use mac pro os x yosemite . and i have Subscription before tow monthes .
i can not active any app and i try every thing in the site .
help me please

I try every steps in this link and it's till no work
please help me.
2015-03-16 18:47 GMT+03:00 Jeff A Wright <[email protected]>:
i can not active any app in creative cloud it's give me just trail
and need serial number
Jeff A Wright
<https://forums.adobe.com/people/JeffAWright?et=watches.email.outcome>
marked Sheena Kaul
<https://forums.adobe.com/people/Sheena+Kaul?et=watches.email.outcome>'s
reply on i can not active any app in creative cloud it's give me just
trail and need serial number
<https://forums.adobe.com/thread/1744169?et=watches.email.outcome> as
helpful. View the full reply
<https://forums.adobe.com/message/7299205?et=watches.email.outcome#7299205>

Help with error cannot install any apps

can any help solve my error issue. I cannot install any apps. and apman says i have no catalogues. but i do anf i even get ! icon saying i have updates.
BusyBox v1.10.2 (Debian 3:1.10.2.legal-1osso30+0m5) built-in shell (ash)
Enter 'help' for a list of built-in commands.
~ $ sudo gainroot
Root shell enabled
BusyBox v1.10.2 (Debian 3:1.10.2.legal-1osso30+0m5) built-in shell (ash)
Enter 'help' for a list of built-in commands.
/home/user # apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run `apt-get -f install' to correct these.
The following packages have unmet dependencies:
mp-fremantle-community-pr: Depends: hildon-desktop (>= 1:2.2.142-11) but 1:2.2.140-1+0m5 is installed
status-area-orientationlock-applet: Depends: hildon-desktop (>= 1:2.2.142-11) but 1:2.2.140-1+0m5 is installed
E: Unmet dependencies. Try using -f.
/home/user # apt-get -f install
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer required:
python-xml python-facebook libqt4-translations
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
hildon-desktop
The following packages will be upgraded:
hildon-desktop
1 upgraded, 0 newly installed, 0 to remove and 16 not upgraded.
6 not fully installed or removed.
Need to get 0B/235kB of archives.
After this operation, 20.5kB of additional disk space will be used.
Do you want to continue [Y/n]? y
(Reading database ... 34004 files and directories currently installed.)
Preparing to replace hildon-desktop 1:2.2.140-1+0m5 (using .../hildon-desktop_1%3a2.2.142-11_armel.deb) ...
Unpacking replacement hildon-desktop ...
dpkg: error processing /var/cache/apt/archives/hildon-desktop_1%3a2.2.142-11_armel.deb (--unpack):
trying to overwrite `/usr/share/gconf/schemas/hildon-desktop-keys.schemas', which is also in package modified-hildon-desktop
Errors were encountered while processing:
/var/cache/apt/archives/hildon-desktop_1%3a2.2.142-11_armel.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
/home/user # apt-get autoremove
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run `apt-get -f install' to correct these.
The following packages have unmet dependencies:
mp-fremantle-community-pr: Depends: hildon-desktop (>= 1:2.2.142-11) but 1:2.2.140-1+0m5 is installed
status-area-orientationlock-applet: Depends: hildon-desktop (>= 1:2.2.142-11) but 1:2.2.140-1+0m5 is installed
E: Unmet dependencies. Try using -f.
/home/user #
BusyBox v1.10.2 (Debian 3:1.10.2.legal-1osso30+0m5) built-in shell (ash)
Enter 'help' for a list of built-in commands.
~ $ sudo gainroot
Root shell enabled
BusyBox v1.10.2 (Debian 3:1.10.2.legal-1osso30+0m5) built-in shell (ash)
Enter 'help' for a list of built-in commands.
/home/user # apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run `apt-get -f install' to correct these.
The following packages have unmet dependencies:
mp-fremantle-community-pr: Depends: hildon-desktop (>= 1:2.2.142-11) but 1:2.2.140-1+0m5 is installed
status-area-orientationlock-applet: Depends: hildon-desktop (>= 1:2.2.142-11) but 1:2.2.140-1+0m5 is installed
E: Unmet dependencies. Try using -f.
/home/user # apt-get -f install
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer required:
python-xml python-facebook libqt4-translations
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
hildon-desktop
The following packages will be upgraded:
hildon-desktop
1 upgraded, 0 newly installed, 0 to remove and 16 not upgraded.
6 not fully installed or removed.
Need to get 0B/235kB of archives.
After this operation, 20.5kB of additional disk space will be used.
Do you want to continue [Y/n]? y
(Reading database ... 34004 files and directories currently installed.)
Preparing to replace hildon-desktop 1:2.2.140-1+0m5 (using .../hildon-desktop_1%3a2.2.142-11_armel.deb) ...
Unpacking replacement hildon-desktop ...
dpkg: error processing /var/cache/apt/archives/hildon-desktop_1%3a2.2.142-11_armel.deb (--unpack):
trying to overwrite `/usr/share/gconf/schemas/hildon-desktop-keys.schemas', which is also in package modified-hildon-desktop
Errors were encountered while processing:
/var/cache/apt/archives/hildon-desktop_1%3a2.2.142-11_armel.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
/home/user # apt-get autoremove
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run `apt-get -f install' to correct these.
The following packages have unmet dependencies:
mp-fremantle-community-pr: Depends: hildon-desktop (>= 1:2.2.142-11) but 1:2.2.140-1+0m5 is installed
status-area-orientationlock-applet: Depends: hildon-desktop (>= 1:2.2.142-11) but 1:2.2.140-1+0m5 is installed
E: Unmet dependencies. Try using -f.
/home/user #
cheers for any assistance

k i went to maemoder and tried to remove hildon via restore (strange) then entered the commonds u gave but this is what i got
o30+0m5) built-in shell (ash)
Enter 'help' for a list of built-in commands.
~ $ root
BusyBox v1.10.2 (Debian 3:1.10.2.legal-1osso30+0m5) built-in shell (ash)
Enter 'help' for a list of built-in commands.
Nokia-N900:~# apt-get install hildon-desktop
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
python-xml python-facebook libqt4-translations
Use 'apt-get autoremove' to remove them.
The following packages will be upgraded:
hildon-desktop
1 upgraded, 0 newly installed, 0 to remove and 16 not upgraded.
6 not fully installed or removed.
Need to get 0B/235kB of archives.
After this operation, 20.5kB of additional disk space will be used.
(Reading database ... 34004 files and directories currently installed.)
Preparing to replace hildon-desktop 1:2.2.140-1+0m5 (using .../hildon-desktop_1%3a2.2.142-11_armel.deb) ...
Unpacking replacement hildon-desktop ...
dpkg: error processing /var/cache/apt/archives/hildon-desktop_1%3a2.2.142-11_armel.deb (--unpack):
trying to overwrite `/usr/share/gconf/schemas/hildon-desktop-keys.schemas', which is also in package modified-hildon-desktop
Errors were encountered while processing:
/var/cache/apt/archives/hildon-desktop_1%3a2.2.142-11_armel.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
Nokia-N900:~#
why did it not work?

After upgraded my iPad 2 to new iOS7, I cannot install any apps from Apple App Store.

After upgraded my iPad (version-2) to new iOS7, I cannot install any apps from Apple App Store. Usually there is a button "Free" (or whatever the price is), then changed to "Install" after clicked on it. But that button is not available anymore.

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

I cannot install any apps on my iPhone 5 after ios8.2

I Cannot install any apps. The apps get loaded but do not install.

restart
Restart or reset your iPhone, iPad, or iPod touch - Apple Support

I want to see my app through Creative Cloud Installer, but they said there is an error??

I want to see my app through Creative Cloud Installer, but they said there is an error??

Te has dirigido a un Foro de Usuarios, en español.
Comenta por favor en detalle el problema. Gracias.

Why can't I download any programs through creative cloud?

I'm trying to download Dreamweaver fro a class and other programs but when I try to download them through creative cloud it's not responding. Creative cloud opens up but then there is a white blank screen and I'm unable to download anything. What do I need to do so creative cloud can start working again?

You can refer to the following knowledge base:-
Troubleshoot CCM Applet installation and download
Creative Cloud Desktop - running but no icon
http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
They have useful information. Hope it helps you.
Regards
Rajshree

Cannot install any apps through Creative Cloud

Similar Messages

Maybe you are looking for