Cannot install applications, cannot install applications
I have ipod touch which is working fine { Model MB533ZP version 4.2.1 (8C148) } I am unable to install Temple Run and Skype now . Can you please help. This apps were working earlier but not anymore.
Temple Run now requires iOS 4.3 or hgher and Skype requires iOS 5 or higher. You 2G iPod can only go to 4.2.1
Many developers when they updated their apps to support iOS 5 and 6 dropped compatibility for iOS 4.2.1 and earlier.
Your only way is if you have the version that was compatible on your computer such as in the recycle bin/trash or in a computer file backup. In that case delete the current version that is in your iTunes App library and replace it with the older version. Then sync.
Similar Messages
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I have installed Adobe Creative Cloud for teams CC Packages which says that Acrobat XI Pro is installed. Your support page says it does not install Acrobat and I have to look in the Extensions folder for an MSI file. I have run a number of searches and cannot find the Acrobat extension folder please advise how can I get these applications to load onto my computer?
Also I now administer the teams and have accepted the invitation to I received to be a team member and download the apps. The admin page shows that I have been sent an invitation but does not show my account as "ACtive" unlike my other team members. I tried to use the link in the invite to accept it become active but the link displayed an error saying I had already accepted the invite... why is no account not active?
Finally what other product downloads in Creative Cloud do not actually download as part of the Creative cloud Packager for downloading the apps? e.g. acrobat and what else?My apologies Eadeszoo I believe our support agents are unavailable on January 1.
Are you able to copy the contents of the DVD to your computer? Are you receiving any particular error messages when you are trying to install? Finally which operating system are you using? -
I have a PowerPC G5 quad core Mac with a pre-intel chip. I have been running Firefox successfully for over five years and have used every version in operation during that time. Tonight, I received notice that the latest version of 3.6 was ready to install and that I needed to restart. I did that and was taken to a page telling me that 4.0 was available for downloading and use. So I downloaded the new 4.0 and tried to install it in the typical Mac fashion. After clicking on the dmg, I dragged the icon into my applications folder and onto the dock. But when I click on the icon on the dock, I get the message: The application cannot be launched. 10661
When I try to launch by double clicking in the applications folder, I get the message: You cannot open the application Firefox because it is not supported on this system.
I had to go to your site using Safari of all things! I tried re-installing it with another download, and that one misbehaves in the same way. By the way, in case it matters, I still have 42 GB available on my hard drive and 5 GB of RAM.
There is one other funny thing. The Firefox icon from the disk image has a white circle with the slash through it on top of the fox and world symbol. That is what appears in my applications folder and in my dock. It appears to be saying NOT FIREFOX, as it would indicate in a NO U-TURN sign. What is this all about?I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6. -
Having installed an upgrade for Photoshop Elements 13, I cannot open the application. I get an error message saying "Adobe Photoshop Elements Editor cannot be opened because of a problem. Check with the developer to make sure Adobe Photoshop Elements Editor works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X".
I have since uninstalled and reinstalled the app, but get the same error message.Which version of OS X do you have? It's not clear from your post whether "installed an upgrade" means you just installed PSE 13 as an upgrade or you installed an update to PSE 13, like ACR 9 or 13.1. Please clarify.
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The icon is blue with a white firefox logo on it. My only options are to "Burn 'Firefox'" or "Eject 'Firefox'" when I click on it to edit it, but I cannot cut, paste, or move to trash. It won't let me. When I click on "Eject 'firefox'" it says "The disc firefox is in use and could not be ejected". Even when I am running no applications whatsoever.
When I click on this icon, a small window appears with two icons in it: one the firefox browser icon, and the other the applications folder icon with an arrow inbetween the two. When I drag the icon into the application folder it tells me:
"An item named 'firefox' already exists in this location. Do you want to replace it with the one you're moving?"
And no matter how many times I "replace it" the icon never goes away.
And no matter how many times I replace it, whenever I click on the firefox icon in applications, it brings up this tiny window on my desktop before it will actually start running the firefox web-browser. And it will never reload my previously saved tabs is also my main concern.
== This happened ==
Every time Firefox opened
== a few weeks ago since I installed...Maybe you copied the icon show in the window to your application and into your dock directly. Try closing your Firefox again. Eject the disc again. Then go to your application folder. You should see Firefox with a circle and cross through it. Open it. It should open without the blue icon appearing on your desktop again.
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Cannot install ITunes--Mesage is "Apple Application Support was not found. Apple application Support is required to run ITunes Helper. Please uninstall ITunes, then install ITunes again. Error 2 (Windows Error 2)
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
I am running Windows 7 and use Adobe AIR for Flixster. When I tried to open Flixster I recieved an error message saying i needed to install Adobe AIR. I looked and saw that according to control panel, Adobe AIR is installed. I attempted to uninstall but get this EXACT message:
"This application requires a version of Adobe AIR which cannot be found. Please download the latest version of the runtime from http://www.adobe.com/go/getair, or contact the application author for an updated version."
I have tried going to the mentioned website but i get an error message saying installation failed and may need administrative privilages but I AM the administrator!
I then tried multiple solutions on the forums including the command prompt uninstall and still no luck. contacted customer support who told me i can only receive assistance through these forums.
Very frustrating. Please Help.I have the same issue with a customer of ours:
Try to uninstall AIR – same message. (When I reinstall, the install says it’s successful.) I try to run our app, same message. I downloaded another AIR app, same message – so it’s not our app it’s AIR. We logged in as Administrator, same message. It’s a Windows7 machine. I did a system restore to 2 days ago and started over and still the same issues. I tried running the Windows Fixit to uninstall https://support.microsoft.com/en-us/mats/program_install_and_uninstall – didn’t work. -
I try to drag the app into the applications folder where an old app of firefox exists and it asks me if I want to replace it and after i say yes it gives me the operation cannot be completed message.
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
*Trash the current Firefox application to do a clean (re-)install
*Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox -
I have a mac book that will not open up DVD's recorded with a presentation. I install the disc in a HP / windows 7 and it works fine. I had my hard drive replaced and since then I cannot open up DVD's. Was there a application that did not get installed? And if so what is the process.
You need DVD Player. It should be in your Applications folder. If it is in there go to System Preferences>CDs & DVDs and for "When you insert a video DVD" make sure DVD Player is selected.
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Adobe Application Manager won't update on Win 8.1 - cannot install apps
Since updating this PC to Windows 8.1, the Adobe Application Manager which manages the Creative Cloud apps will not update itself, hence we cannot install or update CC apps (specifically, Acrobat).
On clicking the download button on the Acrobat page of CC, the Adobe Application Manager starts to update itself, then quits with the error:
We've encountered the following issues:
Adobe Application Manager failed to install.
[Quit]
Repeated attempts fail. We urgently need to admin several CC apps so to be forced to use the App Manager causes us substantial business interruption.
/src Illuminant NYCHi illuminantpartnersnyc ,
Please close all the Adobe application, browsers running at the back and try to install again. If still the same error please follow the mentioned steps:
1. Please navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename to OOBE.old
Please go to C/User/User Name/App date/Local/Adobe/OOBE and rename it to OOBE.old
Log to to CC desktop: https://creative.adobe.com/products/creative-cloud and run as admin to install it.
If still the same error then please enable hidden admin: http://www.eightforums.com/tutorials/9650-built-administrator-account-enable-disable-windo ws-8-a.html and try to install again from hidden admin account.
Please review the log : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html if still the error persists.
Regards,
Romit Sinha -
Cannot Install Creative cloud OR Adobe Application Manager on brand new install of Windows 7 64bit
Here is where I've been today...
I started out this process formatting my C drive (a 120gb SSD),
then I reinstalled windows 7 64bit from scratch
then I ran ALL of the updates "Windows Update" suggessted
then I installed google chrome
then I logged into creative cloud and whent to the download center and I think I clicked on like Adobe Acrobat XI pro or I might have clicked on the actual "Creative Cloud" download
then I opened the installer and it got to about here:
And then it popped up with this "Sorry, there seems to be a problem with the download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page.":
Then I I tried what I thought was the next best second option.... I downloaded the Adobe Application Manager ("ApplicationManager7.0_all"). After the successful download of said installer
Then I ran the installer and told it to unpack it's gear on my desktop. It sort of did, but before it was done it gave me this error: "a problem occurred while extracting some files. check available space on your computer and write privileges on destination folder":
Then I tried to run the akward result of the "failed" extraction (see pic below):
Which just so happened to have a healthy looking setup file in it:
So naturally I ran the setup file and got this error "we've encountered the following issues installer failed to initialize. please download Adobe Support Advisor to detect the problem" which gave me two options "Get Support Advisor" or "quit":
Guess what I did next... I clicked "Get Support advisor"
Downloaded the windows version... install seemed to go alright and then after this I ran the software package and sure enough I found out that the system is doing great no errors were found!~ Sweet! "inspection could not identify any issues. Please contact Adobe Support for further Assistance." and as it sugessted Iwent over to http://www.adobe.com/support/ and poked around for quite a while and gave up
A diffrent thread (http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html) seemed to suggest that it was the downloading of the installer that was causing the issue. So I tried downloading the installer from every possible source that I can find... Mozilla, Chrome, Internet Explorer "IE" 11, I searched despratly for a way to turn off the "Download manager" and all of this has been to no avail!
I tried a few other things which I cannot recall (I think one of them was downloading it through mozilla which had a little more promise.) and I think I also tried what was suggested in this thread: "http://forums.adobe.com/message/5386547"
Here is a quote from that thread:
1.Baljeet S. Juneja,
Jun 6, 2013 1:30 PM in reply to Shawn4545
Report
Hi Shawn, Are you on MAC or Win ?
Try this :
Rename OOBE folder to OOBE_old located :
Win 7 64 bit : C:\Program Files (x86)\Common Files\Adobe\
Win 7 32 bit : C:\Program Files\Common Files\Adobe
MAC: Macintosh HD/Library/Applciation support/Adobe/
Delete opm.db file located at :
Win 7 :C:\Users\<username>\AppData\Local\Adobe\OOBE
MAC : ~/Library/Application Support/Adobe
Then try to install AAM again, it should install without any issues.
This process was what I THINK what produced the "Adobe Application Manager" Icon on my desktop!
which I then clicked hopefully!
It then began to update "OH BOY!!!"
Then I was greated with the still stark reality that I was wrong to have silly hopes... and it coldly told my boyish heart "We encountered the following issues: Sorry, there seems to be a problem with the download process (Error Code: A12E5). For troubleshooting tips, please visit our customer support page."
I've tried just about everything I know how to try... I need this software up an running or my job is on the line YIKES!
Please help! God bless you for doing so!>a 120gb SSD
Your 1st message also said "check available space"
I don't use SSD drives, but my C drive has Win7 64bit Pro + CS5 Master Collection + MS Office Pro + "misc" small programs and files + all my MS Office documents in My Documents folder... and I use 71Gig
Your 120Gig SSD should be plenty large... EXCEPT... I have NO IDEA how much space is used for temporary files during download + install
Otherwise, you may need to contact Adobe chat... Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
I cannot install an application in the Applications folder without removing it first
For some time now, I have noticed that I cannot install an application into the application folder without first removing it from the folder. If I try to install it by dragging the icon to the application folder, I get a warning that the application can't be moved because the folder "Applications" can't be modified. I click on authenticate and enter the root username and password. I am warned that the application already exists in the location. I am asked if I want to replace the item. The options presented are "Keep both files", "Stop", and "Replace". I choose "Replace". I am then prompted for an administrator's name and password. I enter "root" and the root password. I then get this lengthy error message:
The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again.
I checked the permissions and "locked" was already deselected. The permissions grant my regular user read and write permissions, "staff" read-only, and "everyone" read-only. If I add "admin" with read and write permissions, nothing changes, i.e. I get the same error. If I try to enter my user credentials, they are rejected. My user is not an admin user. Previously, when I enterered the root username and password, the operation would complete successfully.
Now if I first remove the application from the Applications folder, then drag the application to the folder, I am prompted for an administrator's name and password. When I enter it, the application is copied successfully.
I have tried fixing file and directory permissions from the disk utility, but that doesn't fix the problem.When you say, "locked" was already deselected, I take it that you mean the small icon at the bottom right of the Get Info window displayed an open lock picture.
Have you tried locking it, then unlocking it again? I expect you will be able to lock it by simply clicking on the open lock icon, but to unlock it again you will need to supply an Admin password.
Odd that DU didn't fix it. That would be my first thought also. Suggest trying it again, if you haven't already done so.
Speaking of DU, have you verified your HDD?
My Applications folder permissions read -
System Read and Write
admin Read and Write
everyone Read only
Message was edited by: El Deanio -
Cannot get Acrobat to install, Adobe Application Manager is not working!?
How do I get Acrobat to install properly? Each time I try, I get the Adobe Application Manager:
cannot select anything in the upper drop down. and if I click accept….nothing happens!Hi Shotgun981,
Adding to what Jeff & Sheena shared, have you got any other product installed on this machine? Is that working fine ? Can you please navigate to the below mentioned location and advice if that worked for you or not.
Library/Application Support/Adobe/SLStore
Rename the above mentioned folder to SLStore_old and try and launch Acrobat . If this doesn't work , please make sure that we have full permissions on the folder mentioned in the kb article. (Note: this Kb article is only for sharing the location and the actual problem is not described in it)
Configuration error 16 | CC, CS
(Note: this Kb article is only for sharing the location and the actual problem is not described in it)
Cheers,
Kartikay Sharma -
I am trying to install Firefox 4 on my Mac OS 10.5.8 and I get the error message "You cannot open the application "Firefox" because it is not supported on this architecture" Help!
Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Mozilla are working to prevent Mac users with non-compatible systems from getting the notification about Firefox 4, and also not displaying the "Download Firefox 4" button on http://www.mozilla.com -
Adobe Flash Player, version 10.1.102.64 installed, but I cannot access FP dependent applications
Adobe Flash Player, version 10.1.102.64 is installed, but I cannot access FP dependent applications (such as those on Facebook.)
I used the link you previously provided http://www.adobe.com/products/flashplayer/fp_distribution3.html
to download the FP .exe and it worked for 2 days, but is no longer working and I'm getting the same message for both Mozilla & IE. The only things I recall doing prior to FP not working again was 1) sign up for G Mail & 2) I used Save As to dwld a number of Images from Google. I also rolled back my PC a day, but that has not fixed the issue. I get the error both in IE & Mozilla.
I've reviewed HK Local Machine/Software/Adobe, but there is no file folder for Flash Player under HK HKEY_LOCAL_MACHINE/Software/Adobe {though there are folders for Shockwave, etc.) Does anyone know the KEYS for Flash Player, that I could add manually?
System Information:
Win XP Home, SP 2
IE 8.0.6001.18702
Mozilla 3.6.12
Flash Player 10.1.102.64
Thanks for any & all help!
SidneyCan you see the Flash animation at http://www.adobe.com/software/flash/about/ ?
Does it show some version information under it?
Is Shockwave Flash object enabled in IE and FF?
What files do you have in C:\Windows\system32\Macromed\Flash?
Do you know that XP SP2 is no longer a supported OS? -
Just re-installed a fresh copy of CS6 Photoshop on my Yosemite Mac Book Pro and somehow the Adobe Application Manager does not work and therefore cannot verify my copy. What should I do?
I get a message saying that Adobe Application Manager may be damaged and that I should install a new version of AAM. But after downloading a fresh copy of AAM and doing the install, the program (AAM) still will not install. It is like an infinite loop!
Please, someone help!
Thanks!HI gener7!
I'm sorry but I am not on Creative Cloud. I'm still on CS6 and it was the Adobe Application Manager that wasn't working and I could not install the update to this application. My AAM version is: 8.0.0160
The link you provided was the update that I wanted to install but it does not work. A window shows up during that install that says:
We've encountered the following issues.
Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.
and then the link to the Adobe Support Advisor which leads to a "Adobe Support Advisor has been discontinued" page.
Thanks!
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