Cannot install BlackBerry Link on a Windows 7 notebook

I have been attempting to install BlackBerry Link (101_b015_multilanguage.exe) on a Windows 7 notebook and getting the following error message: "The wizard was interrupted before BlackBerry Link could be completely installed." However, I did nothing to interrupt the installation. Did not press "X" on any of the Windows. Only pressed “Yes” or "Next" when prompted.
My troubleshooting has been extensive. This is what I have tried:
Re-downloading the file in case it was corrupt.
Rebooting.
Performing a Disk Cleanup of Temporary Files and emptying the Recycle Bin.
Deleting all files in C:\. . .\AppData\Local\Temp.
Uninstalling BlackBerry Desktop Manager.
Opening "101_b015_multilanguage.exe" with WinRAR, extracting the files to a folder, and running “setup.exe” as administrator.
Disabling the Firewall and Anti-virus
Deselecting all Services (other than Microsoft services) and all Startup items in System Configuration.
Disconnecting anything connected to the USB ports.
Every time the installation came to a point in which the following message appeared "Rolling back action" and the installation failed. The rolling back action always begins after "Starting services.”
Please help.

I have this exact same problem, and I have ran the exact same troubleshooting steps as TimLaLonde. The only difference is I am on 64bit Windows 8. Any help would be appreciated.

Similar Messages

  • Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

    I cannot install blackberry link on new Q10 as repeatedly crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys) makes blackberry Q10 phone pretty useless!! Is there any other way to transfer content from PC to Blackberry?? Will blackberry fix this problem- cannot find any solutions on Google. Thanks
    Solved!
    Go to Solution.

    Hello Black55
    Welcome to http://supportforums.blackberry.com/
    You can tell which version you have installed Blackberry Link
    Respect al error that you listed, you are likely to mistake the sea tu windows corrupt.
    Regards.
    BBM Channels  PIN: C0007093A
    Do not forget to give LIKE    Those people who help you and advise you about your doubts.  if the review has been SOLVED** # 4LL  #ÉliteRoad  Make a backup of your BlackBerry
    BlackBerry Protect and  BlackBerry Link constantly.  #ichooseBlackBerry10 Gutijose14 Forums Veteran I

  • Cannot install Blackberry Link

    I just purchased a Z10.
    I am running Windows 7 on my laptop and cannot get Blackberry Link to install.  I get Error 1920.  I turned off all firewalls and security and I am logged in as Administrator.  I called Blackberry Support number, and they told me it was a Microsoft issue and I would need to contact Microsoft.  Microsoft will charge me for the support call,so I am looking for any other information about this.  
    I like this phone, but may take it back if I cannot get it to install as I have been unable to get all my contacts to transfer from my droid phone.  
    Any suggestions?

    Hey shinessun9,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Follow the steps in this KB article to resolve the Error 1406: www.blackberry.com/btsc/KB10634
    Once completed then attempt to install BlackBerry Link.
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • I cannot install latest itunes to my Sony notebook which is running on traditional chinese windows 7 64-bit, the error message is something like unrecognized windows package, can any one help me or has similar experience? Thanks.

    I cannot install latest itunes to my Sony notebook which is running on traditional chinese windows 7 64-bit, the error message is something like unrecognized windows package, can any one help me or has similar experience? Thanks.

    iTunes 9.0.x is certainly compatible with Win7 64 bit since I use that exact setup on 3 different PCs. Two suggestions for your installation problems:
    1)Download a new copy of the 64 bit installer from Apple then, instead of just running the itunes installer right click on it and try 'run as adminstrator'. In my experience that clears up a world of problems with program installation in Win7 and Vista. This is necessary even if you're already logged in as an administrator.
    2) Try the previous version of iTunes (9.0.3). You can get a copy at http://www.oldapps.com/itunes.php?old_itunes=54 again right click on the file and "run as administrator"
    Good luck, hope this helps.
    Lil

  • Can't install Blackberry Link in window XP

    Hi all, when I install Blackberry Link in window XP, error prompts up
    "Error signature
     AppName: peermanager.exe   AppVer: 1.1.0.14   ModName: msvcr100.dll
     ModVer: 10.0.40219.1                Offset: 0008d6fd"
    Already tried different methods, applied window updates, installed MS Visual C++ 2010 SP1 Redistributable Package, installed MS .NET Framework 4.0 Client..., etc, still prompts up error. Can anyone help me??

    I have some questions...
    How much RAM in the computer?
    Type of CPU?
    Amount of available disk space?
    Check out the minimum PC requirements for Link.
    Try this:
    Open Windows Explorer with the Win - E -    keys at the same time. Or open Win Explorer as you normally do. Left mouse click on Drive C. Select and go to Properties. Run Disk Cleanup.  When it is finished clear the cache.
    Then select Tools.
    Select Error Checking or Check Disk. Put the check mark on Automatically Fix File System Errors.  Re-start the computer.  On the next startup, Checkdisk will do its work.
    Now see if the Link will install.  If it does not install, there may be something the blackberry tech support can help you with.
    Jerry G.

  • Can't install BlackBerry Link on Mac OS X 10.8

    Installer result is "Installation failed".

    Hello vansickle,
    Welcome to the BlackBerry Support Community.
    Sorry to hear about the issue you are experiencing with installing BlackBerry Link on your Mac.
    At which stage of the installation do you receive this error message exactly? Have you tried downloading the software from http://www.blackberry.com/link/ ?
    Thank you.
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

  • Can't install Blackberry Link

    Does anybody yet know how to load my contacts on? I keep trying to install Blackberry Link and it tells me I have a newer version already installed which I must 1st delete - but I don't! (I have Blend and 'desktop software 7.1 for my old phones)

    Hello vansickle,
    Welcome to the BlackBerry Support Community.
    Sorry to hear about the issue you are experiencing with installing BlackBerry Link on your Mac.
    At which stage of the installation do you receive this error message exactly? Have you tried downloading the software from http://www.blackberry.com/link/ ?
    Thank you.
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

  • Cannot install blackberry app world on black berry curve 8520 - OS 5

    Cannot install blackberry app world on black berry curve 8520 - OS 5
    here's the error message;
    "sorry your device does not meet the system requirements that are needed to support blackberry app world"

    i have sort of the same problem? when i try to download bb app world on my 8520, it lets me go as far as selecting the language, but after pressing 'next' all that shows up is the blackberry image at the top of the screen,, and like its finished loading???? pleaseeeeeee!!! i need help, seriously starting to annoy me! and this phone is useless to me because i cant get anything on it!

  • Install Blackberry Link without network options

    How do we install Blackberry Link without the automatic network adapters. I only use USB cable to connect to my device from Win7 Pro. I removed Blackberry Link for the time being as it seemingly slows down VPN's I use for business. I don't need to use the wireless connection features to sync with my computer and don't want to. When I uninstall BlackBerry link and all of the Blackberry network adapters and features are removed, then VPN connections run smoothly (Cisco Mobility, SonicWall, SafeGuard VPN). Else they're choppy. I don't want to diagnose, I just want Blackberry Link or Blackberry Desktop software that will function only with USB, only when I connect my device to my computer, without all the overhead of features I don't need installed as I don't use them.

    Inxsible wrote:
    No. it does not. No Arch installation would give you a desktop by default. It seems that you need to read more about Arch and its philosophy. You can however master your own ISO, if you are willing to go that route.
    You might want to give some other distros a try. Maybe Debian or Ubuntu, or even Slackware which provides everything on a single CD or DVD.
    I know Arch, but usually I install Arch with a NetInstall and I execute this command
    pacman -S xfwm4 xfce4-panel xfdesktop thunar xfce4-session xfce4-settings xfce4-appfinder xfce-utils xfconf
    but this proccess is very slow and I thought that with core image that would be different.
    Then I need a network connection.... 
    Last edited by th3r0rn (2011-06-15 16:36:23)

  • Unable to install Blackberry Desktop Manager on Windows 8

    Hi Team,
    Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
    I did not get any software CD with the phone hence downloaded the software from 
    http://us.blackberry.com/software/desktop.html
    and when I try to install I get the following error,
    I do not understand this issue can any one help me on this.
    Windows ® Installer. V 5.0.9200.16384
    msiexec /Option <Required Parameter> [Optional Parameter]
    Install Options
    </package | /i> <Product.msi>
    Installs or configures a product
    /a <Product.msi>
    Administrative install - Installs a product on the network
    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
    Advertises a product - m to all users, u to current user
    </uninstall | /x> <Product.msi | ProductCode>
    Uninstalls the product
    Display Options
    /quiet
    Quiet mode, no user interaction
    /passive
    Unattended mode - progress bar only
    /q[n|b|r|f]
    Sets user interface level
    n - No UI
    b - Basic UI
    r - Reduced UI
    f - Full UI (default)
    /help
    Help information
    Restart Options
    /norestart
    Do not restart after the installation is complete
    /promptrestart
    Prompts the user for restart if necessary
    /forcerestart
    Always restart the computer after installation
    Logging Options
    /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
    i - Status messages
    w - Nonfatal warnings
    e - All error messages
    a - Start up of actions
    r - Action-specific records
    u - User requests
    c - Initial UI parameters
    m - Out-of-memory or fatal exit information
    o - Out-of-disk-space messages
    p - Terminal properties
    v - Verbose output
    x - Extra debugging information
    + - Append to existing log file
    ! - Flush each line to the log
    * - Log all information, except for v and x options
    /log <LogFile>
    Equivalent of /l* <LogFile>
    Update Options
    /update <Update1.msp>[;Update2.msp]
    Applies update(s)
    /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
    Remove update(s) for a product
    Repair Options
    /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
    Repairs a product
    p - only if file is missing
    o - if file is missing or an older version is installed (default)
    e - if file is missing or an equal or older version is installed
    d - if file is missing or a different version is installed
    c - if file is missing or checksum does not match the calculated value
    a - forces all files to be reinstalled
    u - all required user-specific registry entries (default)
    m - all required computer-specific registry entries (default)
    s - all existing shortcuts (default)
    v - runs from source and recaches local package
    Setting Public Properties
    [PROPERTY=PropertyValue]
    Consult the Windows ® Installer SDK for additional documentation on the
    command line syntax.
    Copyright © Microsoft Corporation. All rights reserved.
    Portions of this software are based in part on the work of the Independent JPEG Group.

    Hi and Welcome to the Community!
    Here is a KB that discusses that error:
    KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
    Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Cannot install Adobe Acrobat Pro on Windows XP

    Good day,
    I cannot install Adobe Acrobat Pro on my windows XP machine with SP2 and the latest updates.
    The error says that the software cannot be installed on the Operating system, please see minimum requirements. I meet all these but cannot install
    I saw a similar question posted on the forums but it is unanswered.
    Please assist me.
    Wesley

    Hi,
    This link has the minimum system requirements for Acrobat 10 Pro : Acrobat X Pro Tech Specs
    On Windows XP, the minimum requirement is SP3 for 32 bit. I would recommend that you update to SP3 by running Windows Update and then reinstall the application.

  • Cannot install Quick time 7 on Windows

    hi everyone. I am having a hard time installaing quick time version 7 on my windows XP SP2.
    Installer kicks off and after 5 seconds, I get messange "another process is running. terminate" or something like that. I am not running any other processes. I even went through MSCONFIG and checked off all third party processes but get the same result.
    I could install Quick time version 6.1. without issues though. Because I cannot install quick time, I cannot install iTunes. I cannot use iPod without the iTunes!!! Can somebody please help me out here?
    I tried the latest version 7.6 and also tried 7.2 but nothing works. only 6.1 could be installed on my PC.

    For what it's worth, at the point the installation fails, Bonjour, Apple Application Support, and Apple Mobile Device Support all show as installed on Control Panel. Apple Software Update has a link on the Start Menu but does NOT show as installed on Control Panel. Is there a way to install this separately from iTunes?

  • Cannot install chinese language pack on windows 8.1

    Hi , I just bought HP Pavilion 500-338d installed with Windows 8.1 for x64-based Systems.     I don't know why cannot install chinese language pack. By the way, I had checked with Microsoft team and then they said to refer to manufacturer side. Attached picture is my problem. Please help me. Thank You.

    It depends on the version of Windows you have.
    If you have Windows Single Language version (see screenshot below), you can change your keyboard layout language, but you can't change your Windows display language.
    Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

  • After 10.3 installed blackberry link says phone is connected but will not open so I can restore my phone

    It says it is connected on the tabs to the left on blackberry link home page but then to the right it says it is connecting to the device and cannot do it. Please can someone help me!

    Hi and Welcome to the Community!
    Here is a KB that perhaps discusses that error:
    Article ID: KB35458 Issues with connectivity between a BlackBerry smartphone and a computer
    Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Cannot install Visual Studio 2013 on Windows 7 Ultimate x64

    Hi,
    I'm trying to install Visual Studio 2013 under Windows 7 Ultimate SP1 x64.  If it matters the Windows O/S is an image running under Parallels.
    I've had Visual Studio installed on this machine before (I can't remember the version) but have uninstalled it.
     I'm getting an error "Microsoft .NET Framework required for Microsoft Visual Studio Express 2013 for Windows Desktop - ENU".
    I've been Googling this issue for hours, trying numerous things suggested, to no avail.  Apparently it's a common error.
    I've got the .Net Framework 4.5.1 installed.  I've also reinstalled it and repaired the installation.  I suspect the error message is a stupid red herring.
    I'm at my wits end on this.  Any advice on how to get this bug ridden swill to install?
    P.S.:  Clearly this is a known and highly frustrating issue for many people.  Why can't Microsoft find the bug, fix it, and put an updated installer on their download site.  Is this too much to ask?

    You need to go to the MSDN website for Visual Studio 2013 found @
    http://msdn.microsoft.com/en-us/library/dd831853.aspx
    The webpage with the system requirements has a Support tab for help with Visual Studio @
    http://www.visualstudio.com/products/visual-studio-2013-compatibility-vs
    You need help for the application, not for Windows 7.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

Maybe you are looking for