Cannot install Browser Helper successfully

Hi,
When install browser helper with "InstallBrowserHelper.bat" ,but always get a popup saying"OpenScript cannot be installed successfully while a browser instance is running.There are 3 instacnes of Internet Explorer running. ....." even though I confirm that there are no IE or FireFox or other explorers running. I try to restart my machine then double the .bat file , but got the same popup.
Can anybody help me ?
I also tried to execute the browserHelpersInstaller.jar and double click UninstallBrowserHelpers.bat to uninstall browser helper, but again and again got the same popup saying 3 instances of Internet Explorer running. Why are always 3 instances of Internet Explorer ?
Looking forward for your help! Thanks very much!
Regards,
Angyoung
Edited by: angyoung on Apr 2, 2013 8:50 PM

Hi DM,
I've reinstalled OATS after delete reg OracleATSHelper under HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\, then double click UninstallBrowserHelper.bat, delete folder Oracle IE ToolBar, double click InstallBrowserHelpers.bat, howerver, I still got a popup saying " WebDom Browser Helper installation failed! Failed to register OpenScript IEToolbar DLL".
Still I cannot run openscript cases through OTM. There are 2 situations:
1) Without stopping the Agent in OTM server. Run recorded case through OTM, no browser is automatically opened and it stopped at the first step, saying "*Failed Object "/web:window[@index='0' or @title='New Tab']" failed to respond to action: <Message name="Navigate"><Parameter WindowIndex="0"></Parameter>*<Parameter Url=......."
The same case can be run successfully from OpenScript.
2) Stop the agent in OTM server , Run c:\> C:\OracleATS\agentmanager\bin\AgentManagerService.exe -c C:\OracleATS\agentmanager\bin AgentManagerService.conf in a cmd prompt ,then execute the script from OTM, however, a browser is automatically opened on the agent side only for 1 second. Also, the result is failed...
How can I run openscript cases from OTM successfully??
Can anybody help me?
Regards,
Angyoung

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