Cannot Install "BT Net Protect Plus (McAfee)"

Cannot Install "BT Net Protect Plus (McAfee)"
Download and run - "McAfeeSetup-Serial.exe"
Nothing happens apart from 10 seconds of windows loading icon....
I checked Windows Logs for Application
Faulting application name: Install.exe_McAfee Integrated Security Platform Installer, version: 5.6.151.0, time stamp: 0x50416b48
Faulting module name: Install.exe, version: 5.6.151.0, time stamp: 0x50416b48
Exception code: 0xc0000417
Fault offset: 0x0007e836
Faulting process id: 0xc4c
Faulting application start time: 0x01ce5645af9e24dc
Faulting application path: C:\Users\Nick\AppData\Local\Temp\McInstallTemp\Install.exe
Faulting module path: C:\Users\Nick\AppData\Local\Temp\McInstallTemp\Install.exe
Report Id: ee38572f-c238-11e2-b862-8c11f91acf97
Using Windows 7. No other security or virus scanning software installed on PC.
The McAfee Family Protection software installed without any problems..
Thanks,
Terry.

I take it you have used this link to get BT Netprotect
http://bt.custhelp.com/app/answers/detail/a_id/12640/~/how-do-i-get-bt-netprotect-plus%3F
My advice would be not to install it. It causes problems on some computers and uses a lot of computer resources. Do a search on this forum to see how many have had problems with it. McAfee also scores poorly in reviews. You can get better free antivirus such as Microsoft Security Essentials, AVG 2013 Free or Avast Free.
As an aside can you use a smaller font. The large font makes your post hard to read.

Similar Messages

Net Protect Plus

Hi all
I have been using BT's Net Protect Plus since i have been with BT as my isp.
A few weeks ago i formatted my harddrive and installed and fully updated my computer.After i had everything installed and updated i started to install world of warcraft from the official disc's that i have had for the last 5 years.After installing the first version of wow net protect plus flashed up a warning and quarantined a file within the wow folder then tried to install the first expansion(Burning Crusade)but I was unable to due to the file that was blocked i know for 100% certainty that this is a false positive and not a real virus.The name given to it in the quarantine folder was artemis81dd39507884 which is a generic term given to what net protect plus thinks might be a trojan.I tried restoring the file but it didn't help.I was therefore forced to disconnect my router from my comp restore the file and disable btnetprotect plus to be able to install the other expansions for wow.When i had finished installing all the discs up to cataclysm i re enabled net protect plus and was then able to update wow fully and use the game.How ever this file was still blocked by the security software.
I also am a member of a web site that i use for most of my gaming purposes.This service is www.metaboli.co.uk. It is a subscription based service that i pay a monthly fee for and for the monthly fee i can download and play games like assassins creed 2 amongst others.Net protect plus blocks around 15 games from the service giving them the same generic name(artemis ...).Again i know these are false positives
I have tried sending these files to mcafee from the quarantine folder in the hope they will be looked into and removed as a detection.Some of these games i have sent off multiple times to mcafee over the last 2 years and still they are detected.
When trying to send some of these files off I'm given a notice saying they are too big to send to mcafee.
For the life of me i don't understand why the is NO way for me as an end user to allow these files to be ignored.It is after my computer and i should be able to have the final say what does and what does not run on my computer.I should add that I'm a fairly advanced computer user and build computers so i do have a fairly good understanding of how they work.
I also have what appears to be an issue with the installation of the firewall. Specifically some of the firewall settings from a default install of net protect plus.If i goto Firewall/setting/attack detection every setting in there is set to No(to not detect)from a default install.
As a result of these issues i telephoned tech support.The first tech support person i spoke to me wanted to remotely connect to my comp so he could see what i was talking about.Upon remotely connecting to me he tried to find the quarantine folder and was unable to to so i had to show him.At this point i thought to myself he is not going to know much regarding these issues if he does not even know how to find this in the net protect plus settings.After around 30-40 mins i was told my issue would be raised to the relevant department for my issue as the tech support engineer was unable to resolve the issue.Why did it take 40 mins just to get told it would need to be escalated to the relevant department for my enquiry i thought.I was finally told here that someone from BT's security department would ring me back with in 24 hrs.
The following day someone from the relevant department telephoned me.They again remotely connected to me after i had explained all the above.The engineer then went to the quarantine section of net protect plus and tried to send the files to mcafee himself.I explained that i had done this numerous times over a 2 year period and that some could not be sent but he decided to try.When he found that some of the files were too large to send i was told that he would need to do some research and would telephone me the following day.
I was telephoned the following day as promised(a plus as this has failed in the past).Again the engineer wanted to remotely connect to me.This time he made a folder on my hard drive and wanted to put a copy of each game into this folder to send to mcafee via e-mail.He started by copy and pasting one of the games into this folder and then proceeded to next.I then had to explain that what he had just done was a waste of time as the so called infected files were quarantined and not in their original folders.
At this point i asked the engineer if his intention was to send off the whole game for each game to mcafee.He said yes it was.I then expressed concerns over this as that was a lot of info and that world of warcraft alone was well over 20 gig's.He then told me it was the only way to get these looked into.I therefore said if he told me where they were to be sent to i would see to it.
After copying all the games that were affected like this to a separate folder on my PC i decided to check how big the folder was.In total it was 107gig's.When trying to e-mail these of with the poor uploads speeds my service has this is going to take close to 2 weeks worth of time just to upload and that's if i just leave my comp doing this and don't want to use my net for anything else.
Whilst i appreciated the engineers time and effort at looking into this for me it is just mot a practicle solution for me to mail off this amount of info and tie my comp up for such a long period of time.
The quarantined files issue could all have been avoided if there was a way for the end user to choose to ignore certain files but it seems that mcafee think all end users that use their product are incapable of making any decision about their own safety!.
I never did get a response to the firewall settings i asked about,and now find myself in the position of wondering
1).if this is really the only way to deal with the quarantined files.Why cant i just mail of the so called infected files?.
2).What should be done regarding these firewall settings
Sorry for the long winded post.Any thoughts or possible solutions would be appreciated.

Hi Bifta,
Thanks for the post. I would like to get this looked in too.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
As soon as I have your account details I will make a few enquiries on how to sort this.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

[Ques] BT Net Protection Plus Licences...

On my Infinity package I get seven licences for BT Net Protection Plus. Now, in the past, this was installed on three different laptops which are now defunct (two broken, one now runs Ubuntu).
Question is are those three (of the seven) licences locked to those laptops forever, or will they be added back to my pot of licences? Is there something I have to do or will it just happen?
Thanks
Chris.

Don't know if this will help, it's how to deactivate McAfee licences so may be the same for BTNetprotect. The other thing is just to keep installing on computers until they have all been used and when you try to put it on the 8th computer it my ether install or tell you what to do to get a licence.
http://service.mcafee.com/faqdocument.aspx?id=TS100996
However my advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523

Net Protect Plus Error Message Issue

Guys I am a BT employee anf get option 3 so I have Net Protect Plus.
It shows all the boxes green with a green tick.
I got a message tonight saying you need to do a scan so I tried and no matter what type of Scan I try I get
an error meeage in a red notification box.
"An unexpected problem occured during your Scan
Please click OK to go back to the Home page, and then try running your scan again."
As I said this is for Quick, Full or Custom Scans.
Any Ideas?
I have verified subscription and that is fine.
Window 7 computer (no other issues)

My advice and that of others on the forum would be to uninstall BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523
If you do want to re use BT Netprotect, uninstall it using this guide along with the BTNetprotect/McAfee removal tool after a restart and then reinstall. This might resolve your problem.
http://bt.custhelp.com/app/answers/detail/a_id/38369/

Updating Net Protect Plus.

Hi, I'm wanting to update my Vista Laptop to the latest version of Net protect Plus. It hasn't yet performed the update automatically so I thought I would force the update. If I download the latest version does this use up one on my 7 allowed PC copies or does it work out that this is just an update to an already installed older version? Thanks for advice please!

Agree with previous comment - certainly been some issues of late.
Mine (fingers crossed) settled down with the update Version 11.00 and Build 11.0.654
To check your version open NPP and click on 'About' at top right hand corner of panel.
For some reason the update didn't download automatically on my PC. It arrived on my Laptop and several days later had not arrived on my PC so I downloaded it manually.
Was a problem at that time with the link to NetProtect Plus on the BT Software page - maybe that has been sorted.
See also: http://community.bt.com/t5/Other-BB-Queries/BT-NetProtect-Plus-no-option-to-install/m-p/386389#M1410...

Trouble downloading bt net protect plus (incorrect...

I am having trouble downloading bt net protectplus to my laptop. When I enter my details into the initial log in pag,e it then tells me that I am not entitled as I am only on option 1 and should upgrade - I'm on option 2!!!
This happened on my home PC also and I had to call cust services to sort it out. It'd be great if someone could advise me on what to do again because last time I was on the phone for over an hour!
I definitely am on option 2 and have already got net protect on my PC. Just need it on my lap top too. Thanks!

Hi,
I was afraid you might say that! Last time, they ended up telling me to download from another link. The one I'm trying is www.bt.com/netprotectplus/download but there is another place to download from and that's what I can't remember. Any ideas on that by any chance??? Thanks again.

Virus with Net Protect Plus- windows 7 Toshiba lap...

Innocently looking up some stuff today when McAfee kicks in & says Trojan Alert & removes 3 in quick succession. Next thing I know, about 20 pop ups appear purporting to tell me that the cpu is unable to run various files, desktop goes blank except for recycle bin & NPP, 2 screens from 'virus removing software' that I cannot close merely drag. All programs go from start screen & all pictures etc gone. Various error messages such as low on RAM, hard disk failure popping up as well
Managed to run a full scan which detected trojans but still left me with same screen. Contacted helpdesk & after nearly an hour, & GTA was told that as NPP showed no threat that it wasn't a virus, was a hard disk problem & I should contact Toshiba. Decided I had nothing to lose so did a system restore (search facility still working). This brought everything back, but....
All documents in library were 'greyed out' and they became hidden files- have managed to restore these by adjusting properties of every file removing hidden option. Unable to resolve the following
Favourites bar completely blank in IE, Microsoft Works telling me error although after clicking OK 3 times, it will work. A lock icon on all users in c drive. Ran another scan which found another trojan(I hadn't connected since last scan so how did that happen?)
My queries are
1) It was quite plainly an attack to me so why was I advised that the problem lay with my computer rather than the protection properties of NPP
2) How do I know that I really have got rid of whatever was there as McAfee says ok but then again, it didn't do much to prevent/cure the problem in the 1st place
3) Is it worth contacting helpdesk again with GTA & get them to check it out - I'm paying monthly for NPP after all
4) From searching it seems like I may have been attacked by 'Windows recovery' virus which is well known for not being picked up by McAfee so why don't they do something about it.

just go to google and search malwarebytes
I have seen 2 similar malware and yours sounds like the 'system restore' and not the 'system fix' version
here are the instructions I followed and which work
http://www.bleepingcomputer.com/virus-removal/remove-system-recovery
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BT Net Protect Plus Problem: Quarantined and Trust...

Hi,
             Can anyone help with following questions ?
The Navigation TAB in BT NetProtect Plus provides access to:-
Quarantined and Trusted Items
"Lets you review and handle items that either you or McAfee has quarantine or trusted"
Clicking on this tab takes user to
Quarantined Items, Quarantined Potentially Unwanted Items and Trusted Items
The McAffee virus checker is not infallible and can erroveously quarantine software and thus make this unusable to user unless following actions are carried out
1. RESTORE and remove/ deactivate virus checking software (little value if system requrus checker!!!)
2. Send to McAfee (BT Tech support cannot telll me when I will get answer)     (Problem logged)
3.   User moves items into Trusted items area.
       BT Tech support could not explain how to move items into Trusted Items location.
         More annoyingly BT Tech support refused to understand the phrase shown in software :-
       "you chose to trust them during a scan"
       Atdditionally "BT Tech support" did not accept that there was a BUG in software when they also could not demonstrate moving "apparently offending software" into Trusted Items location using remote access
            A screenshot is shown below:-
ducky

Sounds like another McAfee problem which will probably right itself in due course. But why persist with an antivirus program that's an unreliable resource hog, now so poor that even its originator John McAfee has disowned it? There are several superior, free choices out there, eg Microsoft Security Essentials, Avira, AVG.
If you opt for an alternative make sure to uninstall McAfee fully, including the removal tool.
You can click the white star next to this message if you think it was helpful.

BT Net Protection Plus

My computer advises me to Turn on my Real Time Scanning as the computer is at risk,I click on Mcafee switch RTS on and it reverts back to off, any ideas

Hi tiger1 and welcome
The real time scanner can become disabled (turned off) if
1) There's a conflict with another installed antivirus software
   (for example, I had to remove MSE, not just deactivate it)
2) There's a virus on the PC - I suggest using Malwarebytes (can be used with BTNP)
   http://www.filehippo.com/download_malwarebytes_anti_malware/
   Pay close attention during download to make sure you untick any toolbars or additional extras
   (A desktop shortcut is all you need and you can manually update, rather than automatically)
   You could be suprised by what it finds that BTNP didn't!
3) A BTNP update didn't install correctly
4) You've carried out a system restore on your PC - BTNP should update and correct itself after a short time
Possible solutions
remove BTNP using add/remove
Use the McAfee removal tool (steps 1&2 only) - http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Then download it again.
or
XP - Click Start, Run, type services.msc, and click OK.
Vista or 7 - Type services.msc in search, right-click services, select Run As Administrator, then click Yes.
Look for McShield service and check the status.
If the status is Stopped, right-click the McShield service and click Start.
When McShield displays started, close the window.
Open BTNP and verify that Real-Time Scanning is enabled.
Close BTNP
Restart computer and check real time scanner again.
If Real-Time Scanning still switches off
*Download and run the oas-disabled-fix.cmd utility
http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-fix.cmd
Restart the computer after tool completes.
The real time scanner should stay enabled now.
*I HAVE NOT TRIED THE ABOVE LINK, SO UNSURE IF IT WORKS, BUT McAFEE HAVE CREATED IT!
-+-No longer a forum member-+-

BT Net protect blocking program

Hi
I have BT net protect plus Mcafee and i am having issues with a program installed
I have given it full access in Mcafee,and even opened the port in both TCP/IP and UDP but i am still getting a connection error
any clues?

Hi Fatboyhurst,
What program are you having problems with?
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

[Ques] BT Net Protect V11...

I noticed my Windows XP Laptop is now running version 11 of BT Net Protect Plus. It seems to have a modified front end and has added a Shred option to the right click pop-up menu when you select a file/folder.
Thing is my desktop PC running Windows 7 Ultimate x64 is still running version 10.5. I cannot find out anywhere if 11 is out yet for Windows 7. Doing a manual update tells me it is up to date. Any ideas?
Chris.

I have a similar problem as I too cannot seem to set up an scheduled scan. I'm using Windows 7 Professional and this problem seems to have arisen since I installed Windows 7 Service Pack 1. I've tried uninstalling Net Protect Plus, running the Mcafee software removal tool and then re-installing Net Protect Plus but to no avail.
I e-mailed a query to BT and received a call saying that it may be a problem caused by the Yahoo browser and that I should contact Yahoo. I haven't done so because to the best of my limited computer knowledge I do not use the Yahoo browser.
I have another computer running Windows 7 Home Premium with Service Pack 1 installed and have had no problem with setting up a scheduled scan on that computer.
Any help/suggestions will be greatly appreciated.
Regards
John.

Net Protcet Plus

Hello
I wonder whether someone can help with our problem.
We keep getting a message that we do not have any virus protection. So we download NP plus which asks us to restart the computer once it has completed installation. When we do this, we get a blue screen so we have to turn off the computer. On restarting, we go through safemode and a system restore afer which Mcafee is still not installed and we remain unprotected.
Solved!
Go to Solution.

This is a known problem with mcafee. Here is a simple solution;
solution
Dont worry, just stay away from mcafee (net protect plus). Install any other antivirus such as microsoft security essentials or AVG free. This will keep you protected and also your far better off without mcafee as it will slow down your computer and also its bad at detecting viruses. BT got a cheap deal with mcafee so therefore thats why there giving you it. AVOID MCAFEE
Hope this helps,
Ryan.

BT Net protect problems again

I am running Net protect plus on windows 7. Since i upgraded to the new version of Net protect plus i have been having problems running a scan which shuts my laptop down at around 37%, i have run the McAfee uninstall tool, re installed Net Protect plus and guess what, yep my laptop shuts down at 37%. I have uninstalled Net protect plus and using AVG until i find out if anybody knows why this happens.

Hi Gt37,
Thanks for the post. I have not come across this issue before however I can help.
Please drop me an email to the email address in my profile, include your BT account details and the link to this thread. Once I have your details I will seek help from the Net Protect product support guys.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT Net Protect Licences

My Daughter has just bought a new laptop. I'm currently installing BT Net Protect on it, but I noticed that when I went to do so, I have 7 licences for Net Protect. At least 4 of these are now redundant (I only need 3), so how do I go about cancelling the ones I no longer need?
Many thanks.
Colin

colsand wrote:
My Daughter has just bought a new laptop. I'm currently installing BT Net Protect on it, but I noticed that when I went to do so, I have 7 licences for Net Protect. At least 4 of these are now redundant (I only need 3), so how do I go about cancelling the ones I no longer need?
Many thanks.
Colin
You may regret doing that, as many people have issues with Netprotect, such as slowing down their computers quite a lot.
A forum search will reveal many problems with the software.
I am not sure that there is an easy way to cancel installations. It may be that when you unistall a copy, it updates the McAfee licence servers.
The general advice on this forum is not to use Netprotect, but to use the free Microsoft Security Essentials.
Also do not install anything from the CD that came with the home hub, as that can also affect computer performance.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Net Project Plus

I signed up to this in January thinking it was a free service, when I discovered it wasn't I cancelled it (or so I thought) on the same day. Now I'm on my eighth call to BT as I'm being charged for it and everytime I'm told "sorry ma'am it most definately is cancelled now" only when the following months bill becomes available on line and the Net Protect Plus charge mysterioulsy reappears and the whole cycle begins again. If it wasn't for the fact I'd paid my line rental for a year in one go I'd be running a mile. If they keep telling me it's cancelled then why is it not? Can someone please help before my blood pressure goes through the roof!!
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Cannot Install "BT Net Protect Plus (McAfee)"

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