Cannot install C8180 all-in-one printer missing installer.exe in c:\users\name\AppData\Local\Temp
I was attempting to reinstall my printer but got an error message:
Cannot find "Installer.exe" in C:\users\name\AppData\Local\Temp specific file called "FP_AX_MSI_INSTALLER.EXE"
Hello @doug1234 ,
I read your post about the virus you had, and now are having an issue with re-installing your Photosmart C8180. I will try to help you!
Please go back into your temp folder, delete all of the files it will allow you to, close out of the temp folder and download and reinstall the printer again with your firewall and/or anti-virus temporarily disabled. Let me know what happens, including any specific error messages and codes.
When you respond, please include which Operating System you're running and I will look into this further for you, to see what else we can try.
What's my Operating System?
Happy Monday
R a i n b o w 7000I work on behalf of HP
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I just need some information from you first. Do you have your printer plugged directly into a wall outlet? Have you power reset your printer? Have you tried to plug it in to a different wall outlet? Have you tried using a different power cable?
Which model of printer do you have?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01887241
Power reset - http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03177455
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R a i n b o w 7000I work on behalf of HP
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Microsoft Visual C++ Runtime Library
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The actual printer and all associated drivers are installed and working correctly.Hey cmsciulli,
I would first like to welcome you to the HP Support Forums!
When getting the Microsoft Visual C++ Runtime error message. The first step that I would suggest doing, is to make sure that you do have the latest update. I have included a link to the latest available download from Microsoft for 'Visual C++ Redistributable for Visual Studio 2012 Update 4'. Along with this update, I would also suggest completing any other Windows updates that are available to you.
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This question was solved.
View Solution.Hello @monc , welcome to the HP forums!
I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software
Restart the PC afterwards
Perform a Clean Boot
Restart the PC again
Download and install the printer again: HP Officejet Full Feature Software and Driver
If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
Good luck
R a i n b o w 7000I work on behalf of HP
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View Solution.Hello again Circle-3,
Just so you know, doing the download is not going to be much bigger (if at all ) than the software and drivers on the disk. It is updated so after the printer is installed, it will perform more efficiently because of the updates.
Thanks again for your time.
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Dear HP,
Device Nokia Lumia 520
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I, recently, installed a new hard drive on my MacBook Pro Laptop Computer (2007 model).
Now, I cannot print out anything on my HP Photosmart C7180 All-In-One Printer! They don't
seem to be connected, as the printer icon shows up on my computer, and then, immediately, evaporates
into thin air.
How do I connect my HP Printer to my laptop, now that I have a new harddrive installed?Hello Lady22:
When you received your printer you should have received two insulation disks one is for Windows computers and the other one is for Mac ( Apple Computer) If you have the disks please install Mac disk. Apple computers do search and down load the parcel software so you can do basic printing commands. You need to find the program that is some where in your computer that allows you to hook up Pinters and Devices. Ounce you find this open it up then connect the printer cable to the lap top. The computer program will list HP's printers yuo need to select your printers model number. Then it will down load the drivers for it to run basic commands. Ounce they are download run a test to make sure it is working right. Contact HP's store and asked them to send you a new set of insulation disk. Your old disk may have fine dust film on them. Clean them off pior to inserting them If you use glass cleaner and fine cloth make sure they are dry off before you insert them. If you used them before maybe a speck of dirt blocked out parcel program that caused it not to install correctly . frrw -
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Here is a link to a support document on hp.com on how to install on OS X Mavericks.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967522&tmp_track_link=ot_faqs/top_issues/en_u...
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