Cannot install CC - and can't get help from Adobe

I have had a problem installing CC.  After reading ALL the online comments and suggestions, I called Adobe customer support on Wednesday.  I was told that the problem had to be escalated and that someone would call me back in 24 hours.  When no one did, I called on Thursday and was told that someone would call me on Friday morning.  When no one did, I called again on Friday afternoon and was assured that someone would call me before the end of Friday.  I cancelled a dinner to stay home.  It's Saturday afternoon, and still no one from customer service has called.  I really hate being lied to.  I concur with many that Adobe may have the worst customer service of any U.S. firm.  So my question, should I just cancel my subscription that I've had for a week and not be able to use or still hang in there.  Is Corel still in business?? 
How does one get Adobe CS to respond??

Thank you. I have followed your link which seems to work and I will ask my questions there. However, I want to alert you to the fact that I have done everything correctly to reach you and received no response until now. Firstly, I went to the iBird site http://www.ibird.com/ and clicked on Forum "iBird for iPhone". The forums do not let me post, but as you say there is also message about the forums being moved with a link to http://ibird.999.org . Clicking on that link, however, gives me a 404 error. The link you have provided is totally different that the one on your site. I would suggest that you fix that promptly.
I did fill out the form on http://www.whatbird.com/contactus (twice) as well as sending Mitchell Waite an email by clicking on "Contact" on one of his iBird forum messages. Lastly, I submitted a problem to the iTunes store. I have received no responses to any of those queries until this one. I trust that this will solve my problem, but please do not imply that my difficulty in reaching you reflects any incompetence or lack of effort on my part.

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