Cannot install chinese language pack on windows 8.1

Hi , I just bought HP Pavilion 500-338d installed with Windows 8.1 for x64-based Systems.     I don't know why cannot install chinese language pack. By the way, I had checked with Microsoft team and then they said to refer to manufacturer side. Attached picture is my problem. Please help me. Thank You.

It depends on the version of Windows you have.
If you have Windows Single Language version (see screenshot below), you can change your keyboard layout language, but you can't change your Windows display language.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

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