Cannot install, Code on prep-purchase card achieves nothiong

I have 13 on a card with a code. I enter the code. Nothing happens. What's wrong?

I have exactly the same problem. I purchased 13 from PC World and was given a credit card with the activation code. The web site listed on the card did not exist but eventually I was able to download the program to test.
When I try to activate the program, the code boxes only accept numbers.
Hopefully someone can help?

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