Cannot install creative cloud on new iMac 5k

cannot install creative cloud on my new iMac 5k. i get the message: you need creative cloud to solve this problem... well it will not install

Please check if these could help :
Install, update, or uninstall apps
Troubleshoot Creative Cloud download and install issues
creative cloud desktop failed to install
In case the issue is still not resolved, please contact Adobe support at
http://adobe.ly/yxj0t6
Regards
Rajshree

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Cannot install creative cloud on new windows 8.1 pro install

I am trying to install the creative cloud app and when it starts, it says initializing installer, then downloading (xxx) and then it just stops and closes out. This takes all of less than I min.
Please help
Thank you
Edward

Edward have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application?

I cannot install Creative Cloud or download new CC applications. What is the fix?

I cannot install Creative Cloud or download new CC applications. What is the fix?

I am on Windows 7 - 64bit.
I can not download the new Creative Cloud App from online in the Download Center.
When I try to by clicking on download, it opens the old Adobe Application Manager and Creative Cloud is not there to chose to install.
I was able to install most of my CC applications through the Adobe Application Manager.
I am unable to get Acrobat installed though. The Adobe Application Manager will download Acrobat Pro XI and extract it, but it has a little yellow ! sign that says Installation Failed.
If we can get the new Creative Cloud app installed, maybe I can get Acrobat Pro XI installed afterwards.
When I click the yellow error sign it gives me a web page with the following message:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 5 error(s)
----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1612
ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Jeff\AppData\Local\Temp\{3DE38BDA-D215-4978-8277-673E111901C8}\Acrobat_11_0_0_C CM_MUI\Adobe CS7\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com
----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
ERROR: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1310.Error writing to file: C:\ProgramData\Adobe\Adobe PDF\Distiller\Example Files\RUNFILEX.PS. Verify that you have access to that directory.
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

I cannot install creative cloud after running the cleanup tool can any one help

I cannot install creative cloud after running the cleanup tool can any one help?

Hi len@iostudios,
Please follow the link https://helpx.adobe.com/download-install.html to install creative cloud.
Incase you have any issue
Please let us know with the exact error or attach the screenshot if possible.
Regards

Cannot install Creative Cloud (one month version) on IMAC: error 205.What can I do?

What is error 205 and what can I do to repair and install Creative Cloud?

Bmachado error 205 is a download error. You can find more details plus how to resolve the error at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Cannot install Creative Cloud - cannot login to Admin console

Hi,
I'm trying to install Creative Cloud. I've received a user guide... Now trying to login to the Admin Console so I can send invitation to myself (?) and on colleague who also shall have Creative Cloude.
I can't login!
I've received a mail with info about VIP no etc.
We bought Creative Cloud in the end of November, but I've not had time to install until now.
And... now when I want to do this, it doesn't work.
Need help!
Want to start with Creative Cloud! :-)
Regards
Annika Andersson Lundvall
Marketing Communication Manager
AB Hallde Maskiner
Sweden

Annika, this forum is only for discussions on the forums themselves. The Creative Cloud one is here:
http://forums.adobe.com/community/creative_cloud
although in this case you may fine this thread more useful:
http://forums.adobe.com/community/download_install_setup

I cannot install creative cloud

Hi,
Yesterday I installed creative cloud an photoshop. Everything was ok. Today I have had problems with my PC and the system has made a repair, has come back to the last point in which the system was ok and I think has desinstalled also creative cloud and photoshop because they are nowhere.
I have downloaded again creative cloud but it starts the inizialization and suddenly stops and dissapears.
I have disable the firewal and the antivirus but it is imposible to install itl.
I was going to join to creative cloud for photoshop but I don't know what to do.
Thanks
Sorry for my english I'm from Spain.
I hope you can help me.

Discussions of RE-installing
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Cannot install Creative Cloud (A12E1)

Hey guys,
Ive been trying to install Creative Cloud to get Photoshop CC but everytime I keep being met with the error
A12E11 and it wont stop showing up no matter what I try, I have tried out everything that you guys have noted
down for people who are having this problem but with no luck

Hi Bill,
Please refer the KB : http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html

Cannot Install Creative cloud OR Adobe Application Manager on brand new install of Windows 7 64bit

Here is where I've been today...
I started out this process formatting my C drive (a 120gb SSD),
then I reinstalled windows 7 64bit from scratch
then I ran ALL of the updates "Windows Update" suggessted
then I installed google chrome
then I logged into creative cloud and whent to the download center and I think I clicked on like Adobe Acrobat XI pro or I might have clicked on the actual "Creative Cloud" download
then I opened the installer and it got to about here:
And then it popped up with this "Sorry, there seems to be a problem with the download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page.":
Then I I tried what I thought was the next best second option.... I downloaded the Adobe Application Manager ("ApplicationManager7.0_all"). After the successful download of said installer
Then I ran the installer and told it to unpack it's gear on my desktop. It sort of did, but before it was done it gave me this error: "a problem occurred while extracting some files. check available space on your computer and write privileges on destination folder":
Then I tried to run the akward result of the "failed" extraction (see pic below):
Which just so happened to have a healthy looking setup file in it:
So naturally I ran the setup file and got this error "we've encountered the following issues installer failed to initialize. please download Adobe Support Advisor to detect the problem" which gave me two options "Get Support Advisor" or "quit":
Guess what I did next... I clicked "Get Support advisor"
Downloaded the windows version... install seemed to go alright and then after this I ran the software package and sure enough I found out that the system is doing great no errors were found!~ Sweet! "inspection could not identify any issues. Please contact Adobe Support for further Assistance." and as it sugessted Iwent over to http://www.adobe.com/support/ and poked around for quite a while and gave up
A diffrent thread (http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html) seemed to suggest that it was the downloading of the installer that was causing the issue. So I tried downloading the installer from every possible source that I can find... Mozilla, Chrome, Internet Explorer "IE" 11, I searched despratly for a way to turn off the "Download manager" and all of this has been to no avail!
I tried a few other things which I cannot recall (I think one of them was downloading it through mozilla which had a little more promise.) and I think I also tried what was suggested in this thread: "http://forums.adobe.com/message/5386547"
Here is a quote from that thread:
1.Baljeet S. Juneja,
Jun 6, 2013 1:30 PM in reply to Shawn4545
Report
Hi Shawn, Are you on MAC or Win ?
Try this :
Rename OOBE folder to OOBE_old located :
Win 7 64 bit : C:\Program Files (x86)\Common Files\Adobe\
Win 7 32 bit : C:\Program Files\Common Files\Adobe
MAC: Macintosh HD/Library/Applciation support/Adobe/
Delete opm.db file located at :
Win 7 :C:\Users\<username>\AppData\Local\Adobe\OOBE
MAC : ~/Library/Application Support/Adobe
Then try to install AAM again, it should install without any issues.
This process was what I THINK what produced the "Adobe Application Manager" Icon on my desktop!
which I then clicked hopefully!
It then began to update "OH BOY!!!"
Then I was greated with the still stark reality that I was wrong to have silly hopes... and it coldly told my boyish heart "We encountered the following issues: Sorry, there seems to be a problem with the download process (Error Code: A12E5). For troubleshooting tips, please visit our customer support page."
I've tried just about everything I know how to try... I need this software up an running or my job is on the line YIKES!
Please help! God bless you for doing so!

>a 120gb SSD
Your 1st message also said "check available space"
I don't use SSD drives, but my C drive has Win7 64bit Pro + CS5 Master Collection + MS Office Pro + "misc" small programs and files + all my MS Office documents in My Documents folder... and I use 71Gig
Your 120Gig SSD should be plenty large... EXCEPT... I have NO IDEA how much space is used for temporary files during download + install
Otherwise, you may need to contact Adobe chat... Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Cannot install Creative Cloud desktop app. It just freezes at a certain point.

I have a brand new machine running Windows 8.1. I don't know much about specs, so if you need more information on my setup, please tell me where to find it.
I cannot install the Creative Cloud desktop app. It just freezes at a certain point. I had this problem many months ago. I had a chat with someone from Adobe, and they had no clue what it was. I then called in and the phone was basically passed around from person to person trying to figure out what the issue was. They took over my screen, they tried all of the stuff that I read in the forums. Eventually I asked for the highest up person in the office and that person found a workaround that has been working for all these months.
However, now that I tried to update the Creative Cloud desktop app, the update froze around 40-50% each time, so I uninstalled the Creative Cloud desktop app, then tried to reinstall it. Now I have the same problem that I had many months ago where when I double click on CreativeCloudSet-Up, and it says it's downloading, it freezes very early on and just sits there. No error message, just sits there forever until I kill the process. I can't even cancel it properly.
I have very slow internet. I don't know if that has anything to do with it, but I've been downloading all the CC apps directly from the internet, but since I'm paying nearly $60 a month, I'd really like to have the CC desktop app. I'm sick of downloading each update manually off of websites.
I have read every thread, empty or packed full of replies, and none of the suggestions seem to help me. Maybe I don't know what I'm doing, but I really don't think that paying $60 a month should require me to fiddle with a bunch of files and cleaners, etc. I can't believe this problem has not been solved yet.
Could it have something to do with my computer? Or is my internet provider blocking something from Adobe? I have no idea and I'm honestly so frustrated. I come home from work everyday and spend the rest of the night trying to fix this issue, and I'm sick of it. I won't call in again, since it was a disaster last time. I was on the line for over 4 hours, and they still didn't properly solve the problem.
I am 100% desperate and tired of this.

Nothing? Is there no solution to my problem? Do I have no other option other than to cancel my subscription? Pirating Adobe's software would cause me a lot less hassle than this, and that's not the way it should be.

Transferring creative cloud to new iMac

I transferred all my files, including Creative Cloud to my new iMac. Creative Cloud suggested i download it, which I did, but when I went to install it, I get a message that says it is damaged and to re-download it. I have done this three times now with no success.
HELP

Adobe Creative Suite Cleaner Tool
helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html

Cannot use Creative Cloud in new Mac after using Migration Assistant

I used Migration Assistant to set up my new Mac (new computer is a Retina MacBookPro; so was old computer). I could not open any of my CC apps. When I open Creative Cloud Desktop App it is completely blank (no tabs for Apps, Fonts, Files, etc. -- No means of installing or updating apps). I uninstalled Creative Cloud and reinstalled (several times) but got the same results. I have also deleted all the Application Folders for CC apps that cam ever with Migration Assistant.
Any ideas?
Thanks

Mac migration does not always work with Cloud programs
Uninstall... run the Cleaner... Restart your computer... Reinstall
-http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Issues installing creative cloud apps on iMac 10.9.4

I am trying to install Muse on my iMac 10.9.4 and have successfully downloaded and installed the CC app, however on downloading the Muse trial it just sits there saying it's downloading and nothing happens (6 hours yesterday and another hour this morning). The CC desktop app itself just has the 'egg timer' in the middle constantly spinning. I have a 30Mb download speeds so not sure what the issue is. Can anyone help as very frustrated?

Hi, I guess it depends on your individual issue. There really is nothing to expand upon other than I closed the Creative Cloud App, deleted the file ~/Library/Application Support/Adobe/OOBE/opm.db and then restarted the app and all worked. Try launching the activity monitor and force ending any Adobe process that is running too before deleting the file, sometimes process hang about even though the app is closed.
The number I used was the one on the main site and chose Creative Cloud support option. The link to the page is... Adobe United Kingdom - Support Programs : Adobe Products

I cannot install creative cloud I get error code 48

I had tried updating LR to LR6 and I received and error code 48. I tried everything I saw except for the adobe cleaner. Including(you guess it) uninstalling CC. Now what?

Follow below steps to reinstall Adobe Creative Cloud :
1) Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
2) Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
3)
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
4) Click on the below link and download Adobe Application manager and install the same :
Once the installation process is completed , it will create Adobe Application Manager shortcut icon on Desktop.
http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager8.0_all.exe
Important : Disable AntiVirus and Firewall temporarily .
5)
Double Click on Adobe Application Manager shortcut icon on Desktop.
It will start update process and gets updated to Creative Cloud desktop app.

Cannot install FCS 1 on new iMac

I just purchased a new quad core 27" iMac, but when I go to install FCS 1 (which is what i have for this serial number) it says that i "do not have the right hardware" to run it.
Im guessing because this is a new computer and FCS is old.
1. So question one, is there a way to still get this to install?
2. If not, I have a version of FCS 2 only on a separate serial number and it is installed on my MBP. If I install the same serial number copy on two computers on the same network will it allow both to run?
Thanks

Final Cut Studio 1 was released at NAB2005 and was NOT a universal binary app.
It is only compatible with PPC, not an Intel Macs, such as your new iMac.
The first UB FCS was released about year later is a $49.95 cross grade
Luckily, you can upgrade to FCS3 for about $250.00 if you shop.

Cannot install creative cloud on new iMac 5k

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