Cannot install CS5.5 (upgrade from CS3) on my new laptop

I need to install CS5.5 on my new laptop. I downloaded the installation files, but i cannot install.
My CS5.5 Design Standard is an update from an CS3 Desing Premium which i purchased some years ago.
I do have the serial of my old CS3, but unfortunaltely i lost the installation dvd
Do i first need to install CS3? Or can i just put the serial somewhere?
Thanks Martin

Martin_Shoe wrote:
I need to install CS5.5 on my new laptop. I downloaded the installation files, but i cannot install.
Can you elaborate?
First question: is your CS5.5 for Windows or Mac? Is your new laptop a Windows or a Mac? You cannot use a Windows serial number to license a CS5.5 on a Mac and vice versa.
Assuming you're installing on the same platform, there's no need to re-install CS3 first.
All you need to do is install CS5.5 (the code for an upgrade version is the same as for a full version), enter your CS5.5 upgrade serial number then enter your CS3 serial number when prompted.

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Selling Creative Suite CS5 (upgraded from CS3)?

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I want to sell my Mac copy of Adobe Creative Suite CS5 Master Collection.
Will I have a problem because it was upgraded from CS3? (I still have the boxed copy of that too).
I've been reading about the license transfer thing:
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Each and every license transfer requires to go through the procedures. There are no shortcuts. Selling upgraded versions requires to include all previous qualifying products.
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CS5 upgrade from CS3

Can I use CS5 Design Premium Upgrade to update an existing CS3 Web Design Premium version? Both Mac. thanks

you can update your cs3 programs to the latest cs3 versions, http://www.adobe.com/downloads/updates/
but they cannot be updated to cs4 or beyond and owning cs5 has no relevance to what you can do to update cs3.
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Question about CS5 Upgrade from CS3

Hi everyone,
I have Adobe CS3 and want to upgrade to CS5. I noticed Staples are selling the CS5 upgrade version for a decent price.
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The upgrades are different in that they require different serial numbers for the upgrade. I don't believe you can use the CS 4 upgrade if you only have CS3. Call Customer Service to get an official response.

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unless I have CS2 (my previous version) already on the computer,
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I am posting a screenshot.
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Upgrading from CS3 to CS5

I purchased Photoshop CS5 upgrade. When I enter the CS3 serial number (Adobe CS 3 Design Standard) I receive the notice that the serial number is valid, but a qualifying product cannot be found on my computer. Why is the upgrade not able to find my CS3 copy?

Thank you for your reply, Jeff. I did enter the CS5 serial number, and when prompted entered CS3, as my original, (the updating product) followed by that serial number. It was at that point I received the message that the serial number was valid, but a qualifying product cannot be found on my computer. I have read elsewhere that one cannot upgrade from a suite to an application. Have I made a 'financial error' and purchased the wrong product? Sue
Date: Sat, 25 Feb 2012 16:43:19 -0700
From: [email protected]
To: [email protected]
Subject: upgrading from CS3 to CS5
    Re: upgrading from CS3 to CS5
    created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
You would first be entering the Photoshop CS5 serial number followed by your eligible product. If the serial number is valid then it should not be also searching for a qualifying product.
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4229685#4229685
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Upgrade from CS3 to CS5 on Mac

Our company just purchased CS5 and we were told that we should be able to upgrade from CS3 (we never got CS4). The box we received states it's an upgrade from CS4, but when we asked adobe, they said it should install. No such luck. Should we have received a different version or is there something we're supposed to do differently?

You most certainly should have. The upgrade from CS4 is (assuming Design Premium) is $200 less than the upgrade from CS2/CS3.
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Upgrading from CS3 to CS5 issues

I work at a medium size College on a pretty small team, 1 editor/writer, 1 communications coordinator, and 1 designer (me). I've been using InDesign (ID) for 5 years now and we added on the InCopy (IC) workflow a few years ago with CS3 (both of us then had CS3). The editor and I just recently upgraded from CS3 to CS5 and we've hit a snag. I opened a project, the Academic Catalog in fact, in CS5 that we began in CS3 which we were almost finished with and when I tried to check out a story I got this error.
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btw, we're both running Windows Vista and both in CS5 (7.0).

AM
I might just have to go back to CS3 to finish this project up—fortunatly I foresaw an issue like this and kept CS3 installed. That will most likely solve the problem with this project, provided it too does not crash. And that is my concern for future 'new' projects in CS5, are those going to crash too? I think I'll do some testing with my editor.
Bob,
What type of additional info would help?
Thanks,
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Upgrading from CS3 to CS5.5 Design Premium??

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http://www.adobe.us/products/photoshop/photoshop/faq/
What is Adobe's tiered upgrade pricing policy?
Adobe's tiered upgrade pricing policy offers customers who upgrade at every release a lower upgrade price relative to customers who upgrade less frequently. This means that customers upgrading to Creative Suite 5 from Creative Suite 4 will pay a lower upgrade price compared to customers upgrading from an earlier version of Creative Suite.
Why does Adobe offer tiered upgrade pricing?
Customers who upgrade regularly have long requested better pricing compared to those who upgrade infrequently. Adobe introduced tiered upgrade pricing in 2008, with the launch of Creative Suite 4, to reward these customers.
Does tiered pricing also apply to individual Creative Suite components?
No. The tiered upgrade policy applies only to editions of Adobe Creative Suite and not to upgrades to individual components, such as After Effects, Flash Professional, InDesign, Illustrator, Photoshop, and so on. Customers can upgrade to the CS5 version of individual CS components from up to three versions back. The only exception is Adobe Premiere Pro; customers can upgrade to Adobe Premiere Pro CS5 from any earlier version of Adobe Premiere.

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It's not 100% clear from your post, but you should be aware that CS5 plugins should not work in CS5.5. Because of a CS5.5 bug, CS5 plugins will load in InDesign 7.5.0, but that is fixed in 7.5.1 so they will not load.
You should lean a bit harder on Virginia Systems. They should be able to tell you how to get them the stack trace from the crash which they should be able to look at and tell you which plugin (if any) is responsible for the crash. I could do it for Mac OS X but I don't know how under Windows. You could start by looking at the Event Viewer, though. That may have some helpful information about the crashes and the faulting module.

Can't find this info anywhere... Can I upgrade from CS3 to CS5 or CS5.5?

After using Adobe products for years and years, it's not only my opinion but the opinion of many of my colleagues that CS upgrades are only worth it about every other upgrade. That might be a subjective opinion, but it does lead in to my question: Does anyone know if I can upgrade from CS3 to CS5 or CS5.5?? I can't find that info anywhere on Adobe's site.
Thanks!

Does anyone know if I can upgrade from CS3 to CS5 or CS5.5??
The Adobe Buying Guide clearly states that the answer for CS3 to CS5.5 is yes.
Design Premium example (other Creative Suites are the same):
http://www.adobe.com/products/creativesuite/design/buying-guide.displayTab2.html
You won't be able to buy CS5 from Adobe (not that you'd have any reason to).

Cannot install CS5.5 (upgrade from CS3) on my new laptop

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