Cannot install Desktop Software

Hello,
I just bought a blackberry 9700. I cannot install desktop software on my computer!!!
I receive a “DEP – (Data Execution Prevention) error.” And then, automatically close.
I use Windows Xp.
Anyone can help me??
Thanks

Hi,
Try running the software CD first then take the CD out and reboot your computer
after reinsert the CD and restart installing again
It should work then.....

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Cannot install Desktop Software since replacing hard drive / upgrading OS

My hard drive on my laptop recently started to fail and so I decided to replace it. Since I was still running Vista and had a licence available for Windows 7 Pro 64bit available, I decided to switch up to Windows 7 at the same time.
Prior to this I was able to run the desktop software no problem and was able to sync my Torch with Outlook.
Since installing the OS and MS Office, etc I have tried a few times to install the BB Desktop Software (have tried the most recent version as well as version 6.1). The install appears to go successfully, but when the software launches it creates a window with just the title bar and frame visible; the inside is "transparent", showing what is behind it on the desktop. No matter how many times I've tried to close and reload the program, reboot, completely uninstall and reinstall the desktop software (both 6.1 and 7.0), I get the same result.
I'm not sure what to do at this point; I've spent enough time customizing Windows7 that I don't really want to go back to Vista and/or try to reinstall Windows 7. Any ideas or comments?

Hi pjreid,
Welcome to the Support Community!
Can you please verify that you are installing the BlackBerry® Desktop Software in a Windows® user account with administrative priviledges? Have you already tried disabling your anti-virus software during the installation of the BlackBerry® Desktop Software?
Thanks.
-FS
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Click Solution? for posts that have solved your issue(s)!

Hi, i updated my OS to mavericks but i cannot install the software, it says my S.M.A.R.T. drive has errors, what do i do?

hi, i updated my OS to mavericks but i cannot install the software, it says my S.M.A.R.T. drive has errors, what do i do?

Hi
Try to delete all content (format by clean install), then you can install Mavericks, however I think its better to add mavericks into External fladh drive (USB)
to do clean install"
the language in the screenshot is Swedish which is same in English "Radera= delete), make sure you do back up first for you photos, music, documents,,,,,etc.

EVER SEE THIS MESSAGE "cannot install this software on this volume (null)"

Hi All,
I am trying to see what this message is all about. I have used LimeWire without a problem and now not only does the program not launch, my mac gives that message if I try to reinstall.
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Jesh Rocco thats a great qustion did you try using 'find' Lime Wire and then trashing everythingf before reinstalling?
Dahhhhh That worked.
RC

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Alert: you cannot install this software on your computer

I purchased a used iMac on CL. The owner said he had reinstalled the original OS (v10.6.4 and upgraded it to v10.6.8. to remove his personal data. He did not install the Applications disk. The computer works fine. The model identifier is iMac 10.1. He gave me what he said were the original gray Apple-logo Applications and OS dvds. I tried to install the Applications DVD but receive the error " Alert: you cannot install this software on your computer." He says these are the original disks. I'm new to the Mac and would like some help. Thanks.

See > iLife '11 Installation Failed? Please...: Apple Support Communities
Sounds like you might just need the > Mac OS X 10.6.8 Update Combo v1.1 which can be installed over the 10.6.8 system version.
Then if that doesn't work, start over fresh and use the combo update above.

Installing desktop software fails

When installing desktop software version 4.7 from disc or net, the install starts - asks you which language you would like, the comes up with the wizard was interrupted before software could be installed.....
have tried various versions same result...
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Cheers

I'm having the exact same problem going from treo 600 verizon to centro att and windows vista. the first install failed just like the above user, redid it and received no option to import data. Tried the suggested reinstall from the downloaded version and got the import option this time, but nothing shows up on the desktop, no old data, nothing.
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Cannot restart iMac after installing desktop software

Hello.
I installed Mac Desktop software into my iMac (intel), and restarted it.
As you know, you see gray Apple logo with white background, however, the usual desktop never comes up.
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If someone has any solution, please let me know!!
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Hello cmaisano,
Welcome to the BlackBerry Support Community Forums.
It sounds like the BlackBerry Desktop Manager updated the software on the BlackBerry smartphone.
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Cannot download desktop software and the one downloaded won't install

I've tried several times to download the blackberry desktop software and I've been having trouble downloading; it keeps been constantly interrupted during download. i was able to get a full version later but it did not install. it said something about the installation file not been validated and i should try again. i've been on it for a long while and don't know what to do.

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Installing desktop software for tour 9630

Hello everybody.I am a new BB client.I got the Tour yesterday and while trying to install the software to my computer the proccess stoped quickly after starting displaying "unale to download microsoft NET framework 2.0 SP 1-the .exe file".The other file needed to download, MSXML 6,0,was downloaded successfully.Any ideas?I appreciate it.

Hi and Welcome to the Community!
From what you describe, your internet connection is the culprit. Until the download completes (all parts, not just some of the parts as you have now), you cannot run the exe file and install the software. I find it a little odd that the CD forces a download, but the carriers actually are responsible for that distribution when they sell to their end users. In any event, internet connectivity is important so that updates and such can be accomplished as they are released.
Just to be sure, are you downloading from here?
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
From there, you can get either the PC or MAC version of the Desktop Software.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Installing desktop software

i have a problem on windows XP when trying to install the desktop software from this website:
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...
i get error message after it unzips and windows installshield wizard starts.
it says "Installation Files cannot be validated. Please verify the installer package and try again."
I've tried a few times.
please help.
Solved!
Go to Solution.

Given that is the only authoritative KB I could find (you, of course, should search the Public KBs to see if your results may be better than mine), we now guess...
You say you are running on XP...what Service Pack please? The Desktop Software requires XP SP3 as a minimum...
You also may find some luck with this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Cannot install Creative software in Vi

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As it stands now I cannot use either of my Creative MP3 players on my new PC in VISTA as in addition to the above problem Creative has determined that my fully-functional Jukebox 3 has reached the "End of Service Life".Message Edited by AbuAdam on 04-26-200708:0 AM

I think you misunderstood my question oozish. From what I have read of the YouP-PAX software suite it is a bunch of apps for the X-Fi sound card. I do have an X-Fi card and will be looking at YouP-PAX later but what I am trying to do right now is install Creative Media Source Player/Organizer for my Nano Plus MP3 player. I have downloaded the latest version 5.0.38 which I found on the Creative site after searching for Nano Plus downloads and VISTA OS. The problem with installing this software and the "Creative Media Explorer 6.00.04 Software Pack for ZEN Nano Series players" is that the installers stop and tell me that they cannot find any supported Creative hardware installed. Since I already have the Nano Plus installed and detected by VISTA and Windows Media Player I am at a loss to find a way to get the two creative apps installed.
Anyone got these apps installed who can help me?

Error installing Desktop software on Windows XP Profesional

Hi,
I got an error when trying to install Blackberry Desktop Software 6.0 on my Laptop. The message said that the application was not a valid Win32 application.
Is there any solution to the problem?
Please help.
Regards
Sarel

Hi and welcome to the forums!
Without knowing the following information It is impossible to give you any meaningful advice.
We need:
1) What model PC and what OS (specify 32 or 64 bit and service pack rev. )
2) What version of Blackberry desktop manager is installed.
I have attached some links to help you find and provide this information.
Let us know how it goes!
Thanks,
Bifocals
How to perform a clean uninstall of the BlackBerry Desktop Software
Downloading the most recent versions of BlackBerry Device Software and BlackBerry Desktop Manager
How to install desktop manager 6.0 (video attached)
How to find the installation log files for BlackBerry Desktop Software
How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a W...
How to turn on BlackBerry Desktop Manager connection logging
User Guide - BlackBerry Desktop Software
6.0.0
HTML PDF
Release Notes - BlackBerry Desktop Software
6.0.0
PDF
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Finder will not open and cannot install new software

Please help:- Finder does not open when clicked from the dock - instead the desktop icons disappear and reappear. If I try to install a downloaded piece of software (e.i. Firefox or Chrome or Silverlight) the same thing happens and the software install simply disappears.
When I do Verify Disk - it's okay.
Checking Disk Permissions reveals a number of 'issues' each of which claims to have bene 'modified and will not be repaired' such as -
Warning SUID file "usr/bin/at"
Warning SUID file "usr/bin/atq"
Warning SUID file "usr/bin/atrm"
Warning SUID file "usr/bin/login"
Warning SUID file "usr/libexec/authopen"
Warning SUID file "usr/bin/newgrp"
Warning SUID file "System/ry/CoreServices/RemoteManagement/ARDAgent"
Warning SUID file "usr/libexec/security_authrampoline"
Plus others ...
Reparing Disk permissions has no effect.
This started happening last week and seams to be getting worse - after reboot the problem continues.......

Guys, thanks for the support and ideas:-
Moving the /com.apple.finder.plist to the desktop and restarting clearly made a difference. I then deleted the plist folder on my desktop, however, the problem has slowly returned.
I did steps 1 & 2 suggested by Linc Davis above and;
Step 1 - there was no evidence of the errors but with limited test capability as 'my downloads' folder was empty - so I was unable to attempt an install. The machine however did seam to run quicker and Folder opened just fine when asked.
Step 2 - slower in Safe Mode and right-click failed to operate but Finder opened correctly each time.
After re-start and connecting again my external stuff (HP Printer, TimeMachine HD, Duronic USB hub, HK Speakers - they've been attached from day 1) the problem is completely back as before the deletion of the /com.apple.finder.plist The desktop goes 'off' (desktop icons disappear) and 'on' (they reappear) without an install being achieved or 'allowed'.
Verify Disk is okay. Disk permissions produce the same result as first posted above. Repair Disk Permissions has same result as before.
Here's the latest console items since the restart following Step 2 above:-
21/02/2015 18:27:05.107 Finder[544]: objc[544]: Class SynoSIMBLPlugin is implemented in both /Library/ScriptingAdditions/SynoSIMBL.osax/Contents/MacOS/SynoSIMBL and /Library/ScriptingAdditions/SynoCxtMenuSIMBL.osax/Contents/MacOS/SynoCxtMenuSIM BL. One of the two will be used. Which one is undefined.
21/02/2015 18:27:05.110 Finder[544]: [configureWithNodes]
21/02/2015 18:27:05.111 Finder[544]: oldMethod is nil.
21/02/2015 18:27:05.111 Finder[544]: Lion: [configureWithNodes]
21/02/2015 18:27:05.111 Finder[544]: oldMethod is nil.
21/02/2015 18:27:05.111 Finder[544]: Mavericks: [configureFromMenuNeedsUpdate]
21/02/2015 18:27:05.111 Finder[544]: [addViewSpecificStuffToMenu]
21/02/2015 18:27:05.111 Finder[544]: oldMethod is nil.
21/02/2015 18:27:05.111 Finder[544]: Mavericks: [addViewSpecificStuffToMenu]
21/02/2015 18:27:05.111 Finder[544]: [handleContextMenuCommon]
21/02/2015 18:27:05.112 Finder[544]: oldMethod is nil.
21/02/2015 18:27:05.112 Finder[544]: Lion: [handleContextMenuCommon]
21/02/2015 18:27:05.112 Finder[544]: oldMethod is nil.
21/02/2015 18:27:05.112 Finder[544]: Mavericks: [handleContextMenuCommon]
21/02/2015 18:27:05.113 Finder[544]: objc[544]: Class SynoMacIconOverlay is implemented in both /Users/Hancockfamilymac/.CloudStation/app/icon-overlay/4/SynoMacIconOverlay.bun dle/Contents/MacOS/SynoMacIconOverlay and /Library/Application Support/Synology/SynoMacIconOverlay.bundle/Contents/MacOS/SynoMacIconOverlay. One of the two will be used. Which one is undefined.
21/02/2015 18:27:05.114 Finder[544]: objc[544]: Class SynoCloudContextMenuUtils is implemented in both /Users/Hancockfamilymac/.CloudStation/app/icon-overlay/4/SynoMacIconOverlay.bun dle/Contents/MacOS/SynoMacIconOverlay and /Library/Application Support/Synology/SynoMacIconOverlay.bundle/Contents/MacOS/SynoMacIconOverlay. One of the two will be used. Which one is undefined.
21/02/2015 18:27:05.114 Finder[544]: configureWithNodes:old method lost
21/02/2015 18:27:05.114 Finder[544]: configureWithNodes:windowController:container:: old method lost
21/02/2015 18:27:05.115 Finder[544]: addViewSpecificStuffToMenu:browserViewController:context:: old method lost
21/02/2015 18:27:05.115 Finder[544]: handleContextMenuCommon:nodes:event:view:browserController:addPlugIns:: old method lost
21/02/2015 18:27:05.115 Finder[544]: handleContextMenuCommon:nodes:event:view:windowController:addPlugIns: old method lost
21/02/2015 18:27:05.117 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-data /Library/Preferences/com.apple.security-common.plist
21/02/2015 18:27:05.123 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-metadata /Library
21/02/2015 18:27:05.128 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-metadata /Library
21/02/2015 18:27:05.133 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-metadata /Library
21/02/2015 18:27:05.138 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-metadata /Library
21/02/2015 18:27:05.144 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-metadata /Library
21/02/2015 18:27:05.148 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-metadata /Library
21/02/2015 18:27:05.210 garcon[548]: Initialized badges.
21/02/2015 18:27:05.210 garcon[548]: Connecting to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501'
21/02/2015 18:27:05.211 garcon[548]: Connected to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501'.
21/02/2015 18:27:05.212 garcon[548]: Invalidating watch set.
21/02/2015 18:27:05.217 garcon[548]: Watch set is now: {(
file:///Users/Hancockfamilymac/Dropbox/
21/02/2015 18:27:06.818 Finder[544]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc
21/02/2015 18:27:25.254 com.apple.kextcache[428]: kext file:///System/Library/Extensions/JMicronATA.kext/ is in hash exception list, allowing to load
21/02/2015 18:27:44.051 com.apple.kextcache[428]: Created prelinked kernel copy "/System/Library/PrelinkedKernels/prelinkedkernel"
21/02/2015 18:27:44.051 com.apple.kextcache[428]: Created prelinked kernel "/System/Library/Caches/com.apple.kext.caches/Startup/kernelcache"
21/02/2015 18:27:44.051 com.apple.kextcache[428]: Created prelinked kernel using "/System/Library/Kernels/kernel"
21/02/2015 18:35:06.869 login[556]: USER_PROCESS: 556 ttys000
21/02/2015 18:35:10.520 login[556]: DEAD_PROCESS: 556 ttys000
21/02/2015 18:35:27.284 Console[561]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable
After years of suffering MS Windows gremlins I came to Mac on the advice of my brother but 18 months-in I find my Mac is acting as old Windows PC's did? I think I'll bite the bullet and wipe and re-install my software. Time machine should keep me right and I've backed-up my Downloads/docs/music/ to a second external. iCloud holds my mail/calendar etc - so, that should be enough - yes????? I appreciate all your help but do not want to waste people's time.

How to Install Desktop Software 6 Silently

In previous versions of Blackberry Desktop Manger, there was a file in the installation directory called 'install.txt.' In this file were parameters for the [INSTALL_OPTIONS] tag, which you could copy/paste into the setup.ini file in the install directory to customize your installation.
Desktop Software 6 does not have the 'install.ext' file, but it does have the setup.ini file. I tried adding my old [INSTALL_OPTIONS] tags to the new setup.ini file but they don't work. I ran the setup.exe file with the /? tag to see if I could get any insight on how to install silently. All this gives me is the following:
Command line parameters:
/L language ID
/S Hide initialization dialog. For silent mode use: /S /v /qn.
/V parameters to MsiExec.exe
/UA<url to InstMsiA.exe>
/UW<url to InstMsiW.exe>
/UM<url to msi package>
/US<url to lsScript.msi>
Do any of these command line parameters actually work? Nope.
I am trying to perform silent installations of Desktop Manager, which is something I had no problem doing with previous versions, but now I can no longer perform silent installations. Any help would be much appreciated. Thank you.

Ended up solving my own problem.
For those of you that want a completely silent unattended installation of desktop manager, just run the Blackberry Desktop Software.msi file with a /qn tag. Simple enough.

Cannot install Desktop Software

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