Cannot install DVD/CD ROM drive after upgrading from Windows 7

Question

I had a working DVD/CD-ROM drive before upgrading. Now it shows as Unknown Device in Device Manager, I tried uninstalling it and then scanned for hardware changes but it still does not work. I also tried manually selecting a CD-ROM drive for it but it
ends up with an error code 31. I also checked for {4d36e965-e325-11ce-bfc1-08002be10318} registry but it did not have lowerfilters key. How do I install the driver for it?

Answer 1

Hi,
The error code 31 means that Windows cannot load the drivers required for this device.
Considering that this issue mostly can be caused by compatible issue.
Please check if you can fine the latest driver from Manufacturer’s website. If so, try to install it under Windows 10 compatibility mode: Right click the installer of the driver, choose Properties, choose Windows 7 under Compatibility
mode to install.
If the CD device still fails to work, I recommend to check the setupapi.dev.log under %windir%\inf, locate the device and find the line below:
dvi:             Rank         - 0x00000000
Then, corresponds the score in this link:
Identifier Score
http://msdn.microsoft.com/en-us/library/windows/hardware/ff546297(v=vs.85).aspx
The value 0x00003000 is the best identifier score and the value 0x00003FFF is the worst identifier score.
The score near 0x00003FFF means that the driver and device may not compatible with current system, we may need to wait for the menufacturer’s driver update.
Thanks for your understanding.
Kate Li
TechNet Community Support