Cannot install Elements 13. "Sign-In Required" leads to stalled window.

How can I get my new copy of PEPE Elements 13 installed? I have been requesting a chat help for nearly two hours now, to no avail. When I try to install the programs, I get the "Sign-In Required" window, enter my Adobe ID info on the following window, click the blue "SIGN IN" button and watch the blue square chase the black ones ad infinitum. I have wasted literally hours - even days - trying to find a solution. HELP! After all, I PAID for the program and its seemingly-endless frustration trying to get what I PAID FOR installed. (yes, I am shouting a few words - and keeping other more choice expressions to myself!).

Try:
Elements 12 - not working

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    [2010-10-07:13:40:22] UI SWF load is complete
    [2010-10-07:13:40:25] UI initialized
    [2010-10-07:13:40:27] IO Error 2032 during pingback request
    [2010-10-07:13:40:27] begin quitting
    [2010-10-07:13:44:25] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
    [2010-10-07:13:44:25] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
    [2010-10-07:13:44:25] Updating to version 1.0.8.2
    [2010-10-07:13:44:25] UI SWF load is complete
    [2010-10-07:13:44:27] UI initialized
    [2010-10-07:13:44:27] beginning UI styling
    [2010-10-07:13:44:27] UI styling complete
    [2010-10-07:13:44:27] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla5375.tmp
    [2010-10-07:13:44:44] unpackaging/validation is complete
    [2010-10-07:13:44:44] application is bound to this version of the runtime
    [2010-10-07:13:44:44] app id com.example.ourproduct
    [2010-10-07:13:44:44] pub id
    [2010-10-07:13:44:44] Application located at c:\program files (x86)
    [2010-10-07:13:44:44] Waiting for user confirmation
    [2010-10-07:13:44:44] User confirmed action: install
    [2010-10-07:13:44:44] creating native installer in: C:\Users\Username\AppData\Local\Temp\fla97C6.tmp
    [2010-10-07:13:45:02] native installer creation complete
    [2010-10-07:13:45:02] Starting install
    [2010-10-07:13:45:02] using conversion output in C:\Users\Username\AppData\Local\Temp\fla97C6.tmp
    [2010-10-07:13:45:02] Beginning install
    [2010-10-07:13:45:02] Installing C:\Users\Username\AppData\Local\Temp\fla97C6.tmp\setup.msi
    [2010-10-07:13:45:08] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2010-10-07:13:45:08] Rolling back install of C:\Users\Username\AppData\Local\Temp\fla97C6.tmp\setup.msi
    [2010-10-07:13:45:08] Rollback due to error complete
    [2010-10-07:13:45:08] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2010-10-07:13:45:08] stateInstallingWithElevation: enter install
    [2010-10-07:13:45:08] stateInstallingWithElevation: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\our wonderful product\our wonderful product.exe" file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air 1.0.8.2
    [2010-10-07:13:45:19] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
    [2010-10-07:13:45:19] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
    [2010-10-07:13:45:19] Updating to version 1.0.8.2
    [2010-10-07:13:45:20] UI SWF load is complete
    [2010-10-07:13:45:21] UI initialized
    [2010-10-07:13:45:21] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla26AB.tmp
    [2010-10-07:13:45:42] unpackaging/validation is complete
    [2010-10-07:13:45:42] application is bound to this version of the runtime
    [2010-10-07:13:45:42] app id com.example.ourproduct
    [2010-10-07:13:45:42] pub id
    [2010-10-07:13:45:42] Application located at c:\program files (x86)
    [2010-10-07:13:45:42] creating native installer in: C:\Users\Username\AppData\Local\Temp\fla7883.tmp
    [2010-10-07:13:45:58] native installer creation complete
    [2010-10-07:13:45:58] Starting install
    [2010-10-07:13:45:58] using conversion output in C:\Users\Username\AppData\Local\Temp\fla7883.tmp
    [2010-10-07:13:45:58] Beginning install
    [2010-10-07:13:45:58] Installing C:\Users\Username\AppData\Local\Temp\fla7883.tmp\setup.msi
    [2010-10-07:13:46:18] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2010-10-07:13:46:18] Rolling back install of C:\Users\Username\AppData\Local\Temp\fla7883.tmp\setup.msi
    [2010-10-07:13:46:18] Rollback due to error complete
    [2010-10-07:13:46:18] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2010-10-07:13:46:18] Failed during elevated install: error 0 1603
    [2010-10-07:13:46:22] application installer exiting
    [2010-10-07:13:48:09] Re-launching application from c:\program files (x86)\our wonderful product\our wonderful product.exe
    [2010-10-07:13:48:09] starting cleanup of temporary files
    [2010-10-07:13:48:13] application installer exiting
    [2010-10-07:13:48:41] UI SWF load is complete
    [2010-10-07:13:48:43] UI initialized
    [2010-10-07:13:48:45] IO Error 2032 during pingback request
    [2010-10-07:13:48:45] begin quitting
    [2010-10-07:14:16:16] UI SWF load is complete
    [2010-10-07:14:16:17] UI initialized
    [2010-10-07:14:16:18] IO Error 2032 during pingback request
    [2010-10-07:14:16:18] begin quitting
    [2010-10-07:14:18:04] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
    [2010-10-07:14:18:04] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
    [2010-10-07:14:18:04] Updating to version 1.0.8.2
    [2010-10-07:14:18:04] UI SWF load is complete
    [2010-10-07:14:18:05] UI initialized
    [2010-10-07:14:18:05] beginning UI styling
    [2010-10-07:14:18:06] UI styling complete
    [2010-10-07:14:18:06] Unpackaging to C:\Users\Username\AppData\Local\Temp\fla5FBC.tmp
    [2010-10-07:14:18:35] unpackaging/validation is complete
    [2010-10-07:14:18:35] application is bound to this version of the runtime
    [2010-10-07:14:18:35] app id com.example.ourproduct
    [2010-10-07:14:18:35] pub id
    [2010-10-07:14:18:35] Application located at c:\program files (x86)
    [2010-10-07:14:18:35] Waiting for user confirmation
    [2010-10-07:14:18:35] User confirmed action: install
    [2010-10-07:14:18:35] creating native installer in: C:\Users\Username\AppData\Local\Temp\flaD2CA.tmp
    [2010-10-07:14:18:50] native installer creation complete
    [2010-10-07:14:18:50] Starting install
    [2010-10-07:14:18:50] using conversion output in C:\Users\Username\AppData\Local\Temp\flaD2CA.tmp
    [2010-10-07:14:18:50] Beginning install
    [2010-10-07:14:18:50] Installing C:\Users\Username\AppData\Local\Temp\flaD2CA.tmp\setup.msi
    [2010-10-07:14:19:26] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2010-10-07:14:19:26] Rolling back install of C:\Users\Username\AppData\Local\Temp\flaD2CA.tmp\setup.msi
    [2010-10-07:14:19:26] Rollback due to error complete
    [2010-10-07:14:19:26] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2010-10-07:14:19:26] stateInstallingWithElevation: enter install
    [2010-10-07:14:19:26] stateInstallingWithElevation: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\our wonderful product\our wonderful product.exe" file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air 1.0.8.2
    [2010-10-07:14:19:31] Starting update of c:\program files (x86)\our wonderful product\our wonderful product.exe
    [2010-10-07:14:19:31] Updating from file:///C:/Users/Username/AppData/Roaming/com.example.ourproduct/Local%20Store/%23Applica tionUpdater/update.air
    [2010-10-07:14:19:31] Updating to version 1.0.8.2
    [2010-10-07:14:19:31] UI SWF load is complete
    [2010-10-07:14:19:32] UI initialized
    [2010-10-07:14:19:32] subinstaller: Unpackaging to C:\Users\Username\AppData\Local\Temp\flaB0D7.tmp
    [2010-10-07:14:19:50] unpackaging/validation is complete
    [2010-10-07:14:19:50] application is bound to this version of the runtime
    [2010-10-07:14:19:50] app id com.example.ourproduct
    [2010-10-07:14:19:50] pub id
    [2010-10-07:14:19:50] Application located at c:\program files (x86)
    [2010-10-07:14:19:50] creating native installer in: C:\Users\Username\AppData\Local\Temp\flaF6BE.tmp
    [2010-10-07:14:20:04] native installer creation complete
    [2010-10-07:14:20:04] Starting install
    [2010-10-07:14:20:04] using conversion output in C:\Users\Username\AppData\Local\Temp\flaF6BE.tmp
    [2010-10-07:14:20:04] Beginning install
    [2010-10-07:14:20:04] Installing C:\Users\Username\AppData\Local\Temp\flaF6BE.tmp\setup.msi
    [2010-10-07:14:20:16] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2010-10-07:14:20:16] Rolling back install of C:\Users\Username\AppData\Local\Temp\flaF6BE.tmp\setup.msi
    [2010-10-07:14:20:16] Rollback due to error complete
    [2010-10-07:14:20:16] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2010-10-07:14:20:16] Failed during elevated install: error 0 1603
    [2010-10-07:14:20:20] application installer exiting
    [2010-10-07:14:21:42] Re-launching application from c:\program files (x86)\our wonderful product\our wonderful product.exe
    [2010-10-07:14:21:42] starting cleanup of temporary files
    [2010-10-07:14:21:46] application installer exiting
    [2010-10-07:14:22:13] UI SWF load is complete
    [2010-10-07:14:22:14] UI initialized
    [2010-10-07:14:22:16] IO Error 2032 during pingback request
    [2010-10-07:14:22:16] begin quitting

    Thanks very much for keeping this issue alive.
    Let me restate the issue:
    We have a AIR 2.0.4.13090 sidecar application. Installing the application for the very first time seems to work. Any uninstall or update after that runs into issues on the problematic Windows 7 64 bit machine. The installer logs all point the finger to Windows Installer having problems writing to the temp directory.
    We've gone through many, many things trying to resolve this, including resetting administrative access to the temp directory and flushing the temp directory out entirely. I'm reporting this news secondhand, so it's not possible for me to directly relate the exact measures taken, step-by-step. The ONLY thing that reliably worked for running and installing updates on this AIR application was the following:
    1) Create a new administrative level user.
    2) Log in with that user.
    3) Disable firewalls.
    4) Run the updater.
    5) Log back in as normal user, delete temporary user.
    if the user account created in step 1 is not deleted in step 5 and is used to attempt a further update or uninstall, it will fail. This seems to tell me that AIR is able to utilize the temp folder via Windows Installer correctly only once. After that, it dirties this directory somehow and is unable to use/write to it, and subsequent uninstalls/updates fail with error 0.
    Again, the failure all show msi issues writing to the temp directory. They result in an "Error 0" alert dialog in AIR.

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