Cannot install HP Photosmart Solution Center for C410a All-In-One

Computer: Dell Inspiron 15R
O/S: Windows 8.1, 64-bit
Printer: HP Photosmart Premium Fax e-All-in-One Printer C410a
This computer had a version of the HP Solution Center successfully installed in the past, but we started having problems with the computer to the point where we lost all the Microsoft Office suite. After repairing/reinstalling that, I repaired all the other Programs in the Control Panel Unstall page. However, I decided to uninstall all HP software using the Control Panel Unstall Program. I rebooted the computer and attempted to reinstall the HP Solution Center by downloading the latest software from the HP website. The software will not reinstall.
When the installer screen appears, it has 3 buttons: Install, Readme, Exit.
When I hit "Install", a popup window indicates "The system cannot find the file specified."
So, I cancel out of it and hit "Readme". A different popup window appears indicates:
Windows cannot find
'C\Users\Karen\AppData\Local\Temp\7zS3838\setup\Readme\autorun.infla...\Readme.hml'
Make sure you typed the name correctly, and then try again.
I hit "Exit" and the installation window closes.
The "\Readme\autorun.infla...\Readme.hml" message bothered me so I looked into the 7zS3838 directory. There I found the Autorun setup information file. Under the "[LaunchPad.Main.Btn2]" section is a line:
TargetPath=.\setup\Readme\%lang%\Readme.html. It seems to me the "%lang%" parameter is messed up somehow being set to some version of "autorun.infla". If "%lang%" is corupted, it seems likely that other parameters are corrupted as well indicated by the error message produced when hitting "Install".
I have tried running the Unstall_L4.bat. It seems to fail on a particular section, but then presses on to completion.
I have run a Disc Cleanup and rebooted the computer several time as well as tried this installation several times but to no avail.
I have tried installing using the PS_AIO_07_C410_140_408.exe software and it produces the same results as the Solution Center.
I even tried the original installation disc, but, when the installation screen appeared, there were no "Install" nor "Readme" buttons (only and "Exit" button).
I have looked at the log files for the Solution Center installation. It produced 12 log files: HPSLPSVC0000 - HPSLPSVC0010 and HPPIWLog. None of the HPSLPSVC log files show any errors. But, the HPPIWLog does. I'll post the as much log as I can at the end of this post. However, 2 failures stand out.
The first is:
( 3-21-2014 22:38:38:347 ):MsiEnumRelatedProducts Failed with Upgrade code : {CC6EF10F-6CFE-4660-85B4-4CED9EEC7B5B}
The second is:
( 3-21-2014 22:55:30:96 ):Error.!!Device's TYPE is NOT SUPPORTED
Well, other that the 2 errors from the log file, please let me know if you have any ideas on how the "%lang%" parameter could have been corrupted. I'm willing to dig into the registry if I have to.
Thanks in advance!
Ted
Here's the HPPIWLog:
( 3-21-2014 22:34:17:665 ):-------------- APPLICATION STARTUP --------------------
( 3-21-2014 22:34:17:665 ):Version :3.1.0.19
( 3-21-2014 22:34:17:665 )perating System : (64 Bit)
( 3-21-2014 22:34:17:665 ):-------------------------------------------------------
( 3-21-2014 22:34:18:134 )howing Invitation Screen..
( 3-21-2014 22:34:18:134 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:18:134 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:34:18:134 )et Aboutbox string..
( 3-21-2014 22:34:18:196 ):Window is set as foreground
( 3-21-2014 22:34:18:196 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:22:306 )howing Preparing Dialog..
( 3-21-2014 22:34:22:306 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:22:306 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:34:22:306 )et Aboutbox string..
( 3-21-2014 22:34:22:306 ):Window is set as foreground
( 3-21-2014 22:34:22:306 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:34:22:697 ):Inside CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:34:22:697 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:34:22:697 ):Call CoCreateInstance
( 3-21-2014 22:36:22:818 ):call ReregisterSLPService
( 3-21-2014 22:36:23:5 )evice Manager Enumeration - USB and Network devices
( 3-21-2014 22:36:23:21 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:23:21 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:36:23:21 )et Aboutbox string..
( 3-21-2014 22:36:23:36 ):Window is set as foreground
( 3-21-2014 22:36:23:36 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:33:538 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:33:538 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:36:33:538 )et Aboutbox string..
( 3-21-2014 22:36:33:538 ):Window is set as foreground
( 3-21-2014 22:36:33:538 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:34:70 ):Thread Started..
( 3-21-2014 22:36:34:70 ):Enumerating Modelnumber of USB Devices.
( 3-21-2014 22:36:34:85 )LP Enumeartion.
( 3-21-2014 22:36:34:85 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:36:34:85 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:36:34:85 )et Aboutbox string..
( 3-21-2014 22:36:34:85 ):Window is set as foreground
( 3-21-2014 22:36:34:101 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:38:34:206 ):WMI Enumeartion.
( 3-21-2014 22:38:35:472 )evice Manager Enumeration - Karnak enumeration
( 3-21-2014 22:38:35:472 ):Get Modelnumber of Network Karnak Device..
( 3-21-2014 22:38:36:831 ):Inside IsKarnakDevice Method
( 3-21-2014 22:38:36:831 )evice : HP Photosmart Prem C410 series
ModelNumber : CQ521A
( 3-21-2014 22:38:36:831 ):Webserer Request URL : http://h20614.www2.hp.com/ediags/solutions/software?client=PIW&FriendlyName=HP Photosmart Prem C410 series&OS=Windows NT 6.2
( 3-21-2014 22:38:38:347 ):Inside CheckForSoftware Method..
( 3-21-2014 22:38:38:347 ):MsiEnumRelatedProducts Failed with Upgrade code : {CC6EF10F-6CFE-4660-85B4-4CED9EEC7B5B}
( 3-21-2014 22:38:38:347 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:38:38:347 ):Call CoCreateInstance
( 3-21-2014 22:40:38:425 ):call ReregisterSLPService
( 3-21-2014 22:40:38:487 ):Network Device : HP Photosmart Prem C410 series
( 3-21-2014 22:40:38:487 ):ModelNumber : CQ521A
( 3-21-2014 22:40:38:487 ):Requet Send to Terminate Thread .!!
( 3-21-2014 22:40:38:487 ):Thread Terminated.!!
( 3-21-2014 22:40:38:487 ):Returns from CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:40:38:487 ):Number of Devices Enumerated : 0
( 3-21-2014 22:40:38:487 ):No devices Connected/Installed
( 3-21-2014 22:40:38:487 ):Current Screen Id : 3
( 3-21-2014 22:40:38:503 )howing USB Connection Dialog..
( 3-21-2014 22:40:38:503 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:38:503 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:40:38:503 )et Aboutbox string..
( 3-21-2014 22:40:38:519 ):Window is set as foreground
( 3-21-2014 22:40:38:519 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:38:519 ):Inside CUsbConnectionDlg : OnInitDialog()
( 3-21-2014 22:40:38:519 ):Returns from CUsbConnectionDlg : OnInitDialog()
( 3-21-2014 22:40:53:544 ):currentScreenId = ScreenIdNetworkDeviceSelect (2P)
( 3-21-2014 22:40:53:544 )howing Network Device Dialog..
( 3-21-2014 22:40:53:560 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:53:576 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:40:53:576 )et Aboutbox string..
( 3-21-2014 22:40:53:576 ):Window is set as foreground
( 3-21-2014 22:40:53:576 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:40:53:591 ):Inside NetWorkDialog : OnInitDialog()
( 3-21-2014 22:40:53:591 ):Calling NetWorkDialog : EnumerateNetworkDevices()
( 3-21-2014 22:40:53:591 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:40:53:591 ):Call CoCreateInstance
( 3-21-2014 22:42:53:653 ):call ReregisterSLPService
( 3-21-2014 22:44:53:823 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:44:53:823 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:44:53:823 )et Aboutbox string..
( 3-21-2014 22:44:53:823 ):Window is set as foreground
( 3-21-2014 22:44:53:839 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:45:3:872 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:45:3:872 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:45:3:872 )et Aboutbox string..
( 3-21-2014 22:45:3:888 ):Window is set as foreground
( 3-21-2014 22:45:3:888 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:45:4:232 ):Calling sparkBL.GetLatestSoftwareAvailabilityMatrix From Network dialog
( 3-21-2014 22:45:4:232 ):Inside GetLatestSoftwareAvailabilityMatrix Method
( 3-21-2014 22:45:4:232 ):Inside CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:45:4:232 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:45:4:232 ):Call CoCreateInstance
( 3-21-2014 22:47:4:304 ):call ReregisterSLPService
( 3-21-2014 22:47:4:350 )LP Enumeartion.
( 3-21-2014 22:49:4:457 ):WMI Enumeartion.
( 3-21-2014 22:49:4:723 )evice Manager Enumeration - Karnak enumeration
( 3-21-2014 22:49:4:723 ):Returns from CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:49:4:723 )et LatestSoftwareAvailabilityMatrix as devMap = m_DeviceSoftwareAvailabilityMatrix
( 3-21-2014 22:49:4:723 ):Returns from sparkBL.GetLatestSoftwareAvailabilityMatrix
( 3-21-2014 22:49:4:738 ):Returns from NetWorkDialog : EnumerateNetworkDevices()
( 3-21-2014 22:49:18:6 ):currentScreenId = ScreenIdNetworkDeviceSelect
( 3-21-2014 22:49:18:6 )et Re-enumeration Flag : True.
call GetDeviceSelectionScreenId
( 3-21-2014 22:49:18:6 ):Inside CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:49:18:6 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:49:18:6 ):Call CoCreateInstance
( 3-21-2014 22:51:18:57 ):call ReregisterSLPService
( 3-21-2014 22:51:18:167 )evice Manager Enumeration - USB and Network devices
( 3-21-2014 22:51:18:182 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:18:182 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:51:18:182 )et Aboutbox string..
( 3-21-2014 22:51:18:198 ):Window is set as foreground
( 3-21-2014 22:51:18:198 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:247 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:262 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:51:28:262 )et Aboutbox string..
( 3-21-2014 22:51:28:278 ):Window is set as foreground
( 3-21-2014 22:51:28:278 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:590 ):Thread Started..
( 3-21-2014 22:51:28:590 ):Enumerating Modelnumber of USB Devices.
( 3-21-2014 22:51:28:590 )LP Enumeartion.
( 3-21-2014 22:51:28:606 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:51:28:606 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:51:28:606 )et Aboutbox string..
( 3-21-2014 22:51:28:622 ):Window is set as foreground
( 3-21-2014 22:51:28:622 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:53:28:710 ):WMI Enumeartion.
( 3-21-2014 22:53:28:961 )evice Manager Enumeration - Karnak enumeration
( 3-21-2014 22:53:28:976 ):Get Modelnumber of Network Karnak Device..
( 3-21-2014 22:53:29:148 ):Inside CNetworkEnum Constructor
( 3-21-2014 22:53:29:148 ):Call CoCreateInstance
( 3-21-2014 22:55:29:206 ):call ReregisterSLPService
( 3-21-2014 22:55:29:252 ):Network Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:29:252 ):ModelNumber : CQ521A
( 3-21-2014 22:55:29:252 ):Get Modelnumber of Network SLP Device..
( 3-21-2014 22:55:29:424 ):Network Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:29:424 ):ModelNumber : CQ521A
( 3-21-2014 22:55:29:424 )evice Details..
Name : HP Photosmart Prem C410 series
PID : 0000
ModelNumber : CQ521A
( 3-21-2014 22:55:29:424 ):Request send by PID
( 3-21-2014 22:55:29:440 ):Webserer Request URL : http://h20614.www2.hp.com/ediags/solutions/software?client=PIW&Pid=0x0000&OS=Windows NT 6.2
( 3-21-2014 22:55:30:96 ):Error.!!Device's TYPE is NOT SUPPORTED
( 3-21-2014 22:55:30:96 ):Failed to Parse Json Object.
( 3-21-2014 22:55:30:96 ):Failed to read webserver data using PID
( 3-21-2014 22:55:30:96 ):Request send by Friendlyname
( 3-21-2014 22:55:30:96 ):Webserer Request URL : http://h20614.www2.hp.com/ediags/solutions/software?client=PIW&FriendlyName=HP Photosmart Prem C410 series&OS=Windows NT 6.2
( 3-21-2014 22:55:31:362 ):Inside CheckForSoftware Method..
( 3-21-2014 22:55:31:362 ):MsiEnumRelatedProducts Failed with Upgrade code : {CC6EF10F-6CFE-4660-85B4-4CED9EEC7B5B}
( 3-21-2014 22:55:31:362 ):Insert device details to Matrix
( 3-21-2014 22:55:31:362 ):Requet Send to Terminate Thread .!!
( 3-21-2014 22:55:31:362 ):Thread Terminated.!!
( 3-21-2014 22:55:31:362 ):Returns from CSparkBusinessLogic:repareSoftwareAvailabilityMatrix
( 3-21-2014 22:55:31:362 ):Number of Devices Enumerated : 1
( 3-21-2014 22:55:31:362 )evices Connected/Installed
( 3-21-2014 22:55:31:362 )howing Device Dialog..
( 3-21-2014 22:55:31:425 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:31:440 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:55:31:440 )et Aboutbox string..
( 3-21-2014 22:55:31:456 ):Window is set as foreground
( 3-21-2014 22:55:31:456 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:31:456 )evice Dialog :: OnInitiDialog()
( 3-21-2014 22:55:31:471 ):Calling EnumerateDevices(false)
( 3-21-2014 22:55:31:471 ):Returns from sparkBL-> GetSoftwareAvailabilityMatrix/ GetLatestSoftwareAvailabilityMatrix
( 3-21-2014 22:55:31:471 ):m_listPrinters.DeleteAllItems()
( 3-21-2014 22:55:31:471 ):Number of Devices added to List : 1
( 3-21-2014 22:55:31:471 )evices added to List
( 3-21-2014 22:55:31:471 ):Returns from EnumerateDevices..
( 3-21-2014 22:55:31:471 )etReEnumerationFlag : True
( 3-21-2014 22:55:31:487 )evices Listed..
( 3-21-2014 22:55:31:487 ):m_listPrinters.SetSelectionMark(0).
( 3-21-2014 22:55:31:487 )et iDevNdx = m_listPrinters.GetSelectionMark().
( 3-21-2014 22:55:31:487 )elected device index, iDevNdx = 0
( 3-21-2014 22:55:31:487 )elected device index changed, Now iDevNdx = 0
( 3-21-2014 22:55:31:487 ):calling sparkBL.SetDeviceMatrix(m_DeviceSoftwareAvailabilityMap[iDevNdx])
( 3-21-2014 22:55:31:487 ):Returns from sparkBL.SetDeviceMatrix()
( 3-21-2014 22:55:31:487 ):Calling Updatestatus
( 3-21-2014 22:55:31:487 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:31:487 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:31:487 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:31:487 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:31:487 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:31:487 )evice Not Installed.!!
( 3-21-2014 22:55:31:487 ):No Bad devnode
( 3-21-2014 22:55:31:487 ):No Driver Issue
( 3-21-2014 22:55:31:503 )ort Issue Found.!!
( 3-21-2014 22:55:31:503 ):Missing Driver Issue.!!
( 3-21-2014 22:55:31:503 )rint Not Installed.!!!
( 3-21-2014 22:55:31:503 )can Not Installed.!!!
( 3-21-2014 22:55:31:503 )evice has FULL Solution
( 3-21-2014 22:55:31:503 ):Calling UpdateVidPid
( 3-21-2014 22:55:31:503 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:31:503 )elected Device's PID : 0
( 3-21-2014 22:55:31:503 ):Calling UpdateModelNumber
( 3-21-2014 22:55:31:503 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:31:503 ):Modelnumber : CQ521A
( 3-21-2014 22:55:31:518 )isable the sorting of devices in ListCrtl
( 3-21-2014 22:55:31:518 ):Returns from Device Dialog :: OnInitiDialog()
( 3-21-2014 22:55:38:285 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:38:285 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:38:285 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:38:285 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:38:285 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:38:285 )evice Not Installed.!!
( 3-21-2014 22:55:38:285 ):No Bad devnode
( 3-21-2014 22:55:38:285 ):No Driver Issue
( 3-21-2014 22:55:38:285 )ort Issue Found.!!
( 3-21-2014 22:55:38:285 ):Missing Driver Issue.!!
( 3-21-2014 22:55:38:285 )rint Not Installed.!!!
( 3-21-2014 22:55:38:285 )can Not Installed.!!!
( 3-21-2014 22:55:38:285 )evice has FULL Solution
( 3-21-2014 22:55:38:301 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:38:301 )elected Device's PID : 0
( 3-21-2014 22:55:38:301 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:38:301 ):Modelnumber : CQ521A
( 3-21-2014 22:55:38:426 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:38:426 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:38:426 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:38:426 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:38:426 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:38:426 )evice Not Installed.!!
( 3-21-2014 22:55:38:426 ):No Bad devnode
( 3-21-2014 22:55:38:426 ):No Driver Issue
( 3-21-2014 22:55:38:426 )ort Issue Found.!!
( 3-21-2014 22:55:38:426 ):Missing Driver Issue.!!
( 3-21-2014 22:55:38:426 )rint Not Installed.!!!
( 3-21-2014 22:55:38:426 )can Not Installed.!!!
( 3-21-2014 22:55:38:426 )evice has FULL Solution
( 3-21-2014 22:55:38:426 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:38:426 )elected Device's PID : 0
( 3-21-2014 22:55:38:442 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:38:442 ):Modelnumber : CQ521A
( 3-21-2014 22:55:47:115 ):Extra checking added for Bad devnode
( 3-21-2014 22:55:47:115 ):Call CPrinterEnumerator::EnumerateUSBPrinters Method
( 3-21-2014 22:55:47:115 ):Return from CPrinterEnumerator::EnumerateUSBPrinters
( 3-21-2014 22:55:47:115 ):Exitting CheckBadDevnode Method
( 3-21-2014 22:55:47:115 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:47:115 )evice Not Installed.!!
( 3-21-2014 22:55:47:115 ):No Bad devnode
( 3-21-2014 22:55:47:115 ):No Driver Issue
( 3-21-2014 22:55:47:115 )ort Issue Found.!!
( 3-21-2014 22:55:47:115 ):Missing Driver Issue.!!
( 3-21-2014 22:55:47:115 )rint Not Installed.!!!
( 3-21-2014 22:55:47:115 )can Not Installed.!!!
( 3-21-2014 22:55:47:115 )evice has FULL Solution
( 3-21-2014 22:55:47:115 ):calling sparkBL.GetDeviceMatrix() from UpdateVidPid.
( 3-21-2014 22:55:47:115 )elected Device's PID : 0
( 3-21-2014 22:55:47:130 ):calling sparkBL.GetDeviceMatrix() from UpdateModelNumber.
( 3-21-2014 22:55:47:130 ):Modelnumber : CQ521A
( 3-21-2014 22:55:47:146 )electd Device : HP Photosmart Prem C410 series
( 3-21-2014 22:55:47:146 ):FTP URL : ftp://ftp.hp.com/pub/softlib/software12/COL34152/mp-109793-1/PS_AIO_07_C410_140_408.exe
( 3-21-2014 22:55:47:146 )howing Downloading Dialog..
( 3-21-2014 22:55:47:162 ):Inside CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:47:162 ):called Spark::g_pMediator->RegisterNotification(m_hWnd)..
( 3-21-2014 22:55:47:162 )et Aboutbox string..
( 3-21-2014 22:55:47:193 ):Window is set as foreground
( 3-21-2014 22:55:47:193 ):Returns from CSparkDialog:nInitDialog()..
( 3-21-2014 22:55:47:209 ):-------HPPIW SOLUTION DOWNLOAD INFO------
( 3-21-2014 22:55:47:209 )olution Download Link :ftp://ftp.hp.com/pub/softlib/software12/COL34152/mp-109793-1/PS_AIO_07_C410_140_408.exe
( 3-21-2014 23:0:16:422 ):Running Processes :
( 3-21-2014 23:0:16:422 ):[System Process]
( 3-21-2014 23:0:16:422 )ystem
( 3-21-2014 23:0:16:422 ):smss.exe
( 3-21-2014 23:0:16:422 ):csrss.exe
( 3-21-2014 23:0:16:422 ):wininit.exe
( 3-21-2014 23:0:16:422 ):csrss.exe
( 3-21-2014 23:0:16:422 ):winlogon.exe
( 3-21-2014 23:0:16:422 ):services.exe
( 3-21-2014 23:0:16:422 ):lsass.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):dwm.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):svchost.exe
( 3-21-2014 23:0:16:422 ):RtkAudioService64.exe
( 3-21-2014 23:0:16:437 ):RAVBg64.exe
( 3-21-2014 23:0:16:437 ):RAVBg64.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):spoolsv.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):armsvc.exe
( 3-21-2014 23:0:16:437 ):AERTSr64.exe
( 3-21-2014 23:0:16:437 ):AppleMobileDeviceService.exe
( 3-21-2014 23:0:16:437 ):AdminService.exe
( 3-21-2014 23:0:16:437 ):mDNSResponder.exe
( 3-21-2014 23:0:16:437 )fficeclicktorun.exe
( 3-21-2014 23:0:16:437 ):dasHost.exe
( 3-21-2014 23:0:16:437 ):HeciServer.exe
( 3-21-2014 23:0:16:437 ):McSvHost.exe
( 3-21-2014 23:0:16:437 ):mfevtps.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 ):RichVideo.exe
( 3-21-2014 23:0:16:437 ):svchost.exe
( 3-21-2014 23:0:16:437 )ocketCloudService.exe
( 3-21-2014 23:0:16:437 ):WyseRemoteAccess.exe
( 3-21-2014 23:0:16:453 ):McAPExe.exe
( 3-21-2014 23:0:16:453 ):mcshield.exe
( 3-21-2014 23:0:16:453 ):mfefire.exe
( 3-21-2014 23:0:16:453 ):svchost.exe
( 3-21-2014 23:0:16:453 ):svchost.exe
( 3-21-2014 23:0:16:453 ):svchost.exe
( 3-21-2014 23:0:16:453 ):taskhostex.exe
( 3-21-2014 23:0:16:453 )ynTPEnh.exe
( 3-21-2014 23:0:16:453 ):explorer.exe
( 3-21-2014 23:0:16:453 ):GoogleCrashHandler.exe
( 3-21-2014 23:0:16:453 ):TabTip.exe
( 3-21-2014 23:0:16:453 ):TabTip32.exe
( 3-21-2014 23:0:16:453 ):GoogleCrashHandler64.exe
( 3-21-2014 23:0:16:453 )earchIndexer.exe
( 3-21-2014 23:0:16:453 )kyDrive.exe
( 3-21-2014 23:0:16:453 ):WmiPrvSE.exe
( 3-21-2014 23:0:16:453 ):dllhost.exe
( 3-21-2014 23:0:16:453 )ettingSyncHost.exe
( 3-21-2014 23:0:16:468 ):BtvStack.exe
( 3-21-2014 23:0:16:468 ):ActivateDesktop.exe
( 3-21-2014 23:0:16:468 ):RtkNGUI64.exe
( 3-21-2014 23:0:16:468 ):RAVBg64.exe
( 3-21-2014 23:0:16:468 ):RAVBg64.exe
( 3-21-2014 23:0:16:468 )ynTPHelper.exe
( 3-21-2014 23:0:16:468 ):igfxtray.exe
( 3-21-2014 23:0:16:468 ):igfxsrvc.exe
( 3-21-2014 23:0:16:468 ):hkcmd.exe
( 3-21-2014 23:0:16:468 ):igfxpers.exe
( 3-21-2014 23:0:16:468 ):quickset.exe
( 3-21-2014 23:0:16:468 )ellSystemDetect.exe
( 3-21-2014 23:0:16:468 )DVD10Serv.exe
( 3-21-2014 23:0:16:468 ):McUICnt.exe
( 3-21-2014 23:0:16:468 ):hppiw (9).exe
( 3-21-2014 23:0:16:468 ):hppiw.exe
( 3-21-2014 23:0:16:468 ):AbsoluteReminder.exe
( 3-21-2014 23:0:16:468 ):CLMLSvc_P2G8.exe
( 3-21-2014 23:0:16:468 ):IAStorIcon.exe
( 3-21-2014 23:0:16:468 ):IAStorDataMgrSvc.exe
( 3-21-2014 23:0:16:468 ):Jhi_service.exe
( 3-21-2014 23:0:16:484 ):WmiPrvSE.exe
(FYI - Could not post whole log due to the 50,000 character limit. No errors reported after this point)

Firstly, thanks for your suggestion. I appreciate it.
Secondly, sorry it took so long to get back to you. The computer is my wife's and she been quite busy with it so I haven't had the chance to test out your suggestion.
Unfortunately, your suggestion didn't work. I tried it multiple times with no luck.
Here's some additional data.
(1) As for the "ReadMe" issue (mentioned in the initial message), the "autorun.infla..." issue looks like the first "%" in the "%lang%" string is in fact the name of the file "autorun.inf". So when "%lang%" is being printed, "autorun.inf" is being substituted for the first "%", hence "autorun.infla...".
Not sure if that helps.
(2) I tried running HP Print and Scan Doctor and I saw something unusual. The initial page shows the following:
Product Connect Software Status
Prem C410,192.168.1.7 Network(192.168.1.5) Installed
Prem C410,192.168.1.7 Network(192.168.1.7) Installed
There is ony 1 printer hooked to the network. I searched through the registry and I did find instances of "192.168.1.5" and "192.168.1.7".
(3) I also tried using the various uninstallers under util\ccc.
L1: Completed with no issues.
L2: On step 10/12, a popup window indicates "Hp Installer Uninstaller has stopped working". I click "Close Program" and that's the end of the processing.
L3: Same as L2. But, after closing the program, a pop-up window asks "Are you sure you want to remove from your computer?" (FYI - No, I did not miss anything here. That is exactly as it is printed. There seems to be 2 spaces between "remove" and "your" as if a filename or program name should go here.) I click "Yes", eventually the screen indicates 100% complete and I click "OK". This sequence happens 3 more times (pop-up followed by a 100% complete screen). After the 4th time, a screen indicates the process is complete, I hit "Finish" and the computer automatically reboots.
L4: Exactly the same as L3.
At times when step 10/12 failed, the "Current Progress" will be stopped on "Software\Wow6432\Hewlett-Packard\" followed by other registry entries. I've searched through the registry and I can find only one entry that matches this: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432\Hewlett-Packard. But, none of the entries that follow that on the "Current Progress" bar match any entries. (Ex: Software\Wow6432\Hewlett-Packard\DigitalImaging\CUE Settings. This key does not exist. There is a HKEY_CURRENT_USER\Software\Hewlett-Packard\DigitalImaging\CUE Settings, but not one tagged with the "Wow6432" entry.
Anyway, it looks like something has gone wrong with this computer's registry. I reluctant to start hacking away at the registry.
I could use some more suggestions.
Thanks!
Ted

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