Cannot install InDesign CS6 Trial - please help

Question

I get the following error.
Exit Code: 15
Media DB Error: 11
running Windows XP SP3
D@JH
Message was edited by: David_JH

Answer 1

Are we looking at different things?
Does the ASA Package gather data from somewhere else?
I'll start a chat with support to see if they can help.
From C:\Program Files\Common Files\Adobe\Installers\Adobe Setup Error.log.gz\Adobe Setup Error.log
[    2364] Mon May 07 12:13:45 2012  INFO
DEVersion: 6.0.0.0
Loading library from C:\~\Local Settings\Application Data\Adobe\OOBE\PDApp\DECore\DE6\Setup.dll
[    2364] Mon May 07 12:13:45 2012  INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming install mode
Looking up install source path
[    4992] Mon May 07 12:13:45 2012  INFO
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
[    2364] Mon May 07 12:13:45 2012  INFO
Sync Media DB ...
::START TIMER:: [Sync Media DB]
[    2364] Mon May 07 12:13:45 2012 ERROR
Media DB Error : 11
[    2364] Mon May 07 12:13:45 2012  INFO
:: END TIMER :: [Sync Media DB] took 138.959 milliseconds (0.138959 seconds)
:: END TIMER :: [Total Timer] took 203.882 milliseconds (0.203882 seconds) DTR = 19.6192 KBPS (0.0191594 MBPS)
Waiting for Bootstrapping to finish...
[    4992] Mon May 07 12:14:54 2012  INFO
:: END TIMER :: [Bootstrap] took 68967.3 milliseconds (68.9673 seconds) DTR = 1084.34 KBPS (1.05893 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: Media DB Error : 11
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[    2364] Mon May 07 12:14:55 2012  INFO
Exit Code: 15 - Media DB Sync failed.