Cannot install itunes because old version will not delete

When installing itunes I get an error message tells me the the older version of itunes cannot be deleted. I can not find any older versions of itunes on my PC to delete. Please advise
Thanks

Go into your Control Panel -- Add/Remove Programs
If iTunes is listed, click on it, and click remove
If QuickTime is listed, click on it, and click remove
Go to C:\Program Files\
Delete your iTunes folder
Delete your QuickTime folder
Download and install the Windows Installer Cleanup Utility
http://support.microsoft.com/kb/290301
Launch the utility (start -- all programs -- windows install cleanup)
If iTunes is listed, click on it, and click remove
If QuickTime is listed, click on it, and click remove
Empty your temp directory (follow the link in this article)
http://docs.info.apple.com/article.html?artnum=93716
Restart the computer
Download and install iTunes
http://www.apple.com/itunes/download/
CG

Similar Messages

Cannot install itunes, because previous version cannot be removed.

I just removed Itunes (not sure the version) because I kept getting a message that I was unable to burn or copy any cd's and would be required to re-install Itunes. Now I try and download Itunes newest version and I receive a message that says Previous version of Itunes cannot be removed,please contact system administrator. I usually run my Ipod Shuffle and my daughter's Ipod touch. Now, I can't run either of them. Can anyone give me a suggestion that works. I tried removing Itunes and related programs as per Apple's support instructions.

the message says unable to remove and to locate the source of AppleSoftwareUpdate.msi.
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Software Update* entries and click "Remove".
Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

I cannot install itunes because of an older version of bonjour that I cannot delete.

I cannot install itunes because of an older version of bonjour that I cannot delete.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT201272 I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I

I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I get the refund on them?

Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I Cannot install itunes because of an error (-42404) Can anyone offer a solution please?

I cannot install itunes because of an error (-42404) Can anyone offer a solution please?

A search of the forums would be a good place to start.
Also, check out the "More Like This" section to the right.
Amazing what a little effort put forth will reveal.

Please i want to remove the old version of itune, the new version does not delete it for some reason , what i should do?

please i want to remove the old version of itune, the new version does not delete it for some reason , what i should do?

See https://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-10-4-or-powerpc
Since you have a Intel Mac, if you can upgrade to OSX 10.5.x then you may be able to use more current releases.
jscher2000, You should link to http://www.mozilla.org/en-US/firefox/all-older.html for 3.6.28 since the ftp is not mirrored.

Cannot install applications because the certificate is not valid

cannot install applications because the certificate is not valid error from my iphone when trying to install an application, running the latest update 7.1

upload your app.plist to dropbox
get shared link of app.plist, like https://www.dropbox.com/s/qgknrfngaxazm38/app.plist
replace www.dropbox.com with dl.dropboxusercontent.com in the link, likehttps://dl.dropboxusercontent.com/s/qgknrfngaxazm38/app.plist
write your download.html like <a href="itms-services://?action=download-manifest&url=https://dl.dropboxusercontent.com/s/qgknrfngaxazm38/app.plist">INSTALL!!</a>
upload the download.html to dropbox
get shared link of download.html, like https://www.dropbox.com/s/gnoctp7n9g0l3hx/download.html
replace www.dropbox.com with dl.dropboxusercontent.com in the second link as well, likehttps://dl.dropboxusercontent.com/s/gnoctp7n9g0l3hx/download.html
Now, visit https://dl.dropboxusercontent.com/s/gnoctp7n9g0l3hx/download.html in your device, you can install the app like before.
WHAT A WONDERFUL WORLD！

I am getting a message saying that I cannot get email because the server will not connect - although it does. It also claims that it was last backed up on Friday last. What h

I changed my server at the end of May & all worked well until the past week end since when I am getting a message saying that I cannot get email because the server will not connect - although it does. It also claims that it was last backed up on Friday last despite having had several emails since Friday. What has happened & can I get email back to normal?

Hello Stern snapper
If you are having issues with receiving email on your iPad, then check out the article below to troubleshoot the issue. You may just need to remove the email account and add it back in.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
-Norm G.

TS2776 I can"t syn my ipod nano as I had a new version of itunes installed as my old version was not working at all. The message I get is that it can't sync as my old music library is not on the new version of itunes but I still have it on my ipod.

I can't sync my ipod nano with the new version of itunes that I downloaded as the old version was not working. The response I get is that" it can't sync due to my old music library which I still have on my ipod, can someone help with this, Thanks Peter

See Recover your iTunes library from your iPod or iOS device.
tt2

Cannot install iTunes because of Windows Installer Package

Cannot install iTunes on Windows 7 because of Windows Installer package is missing.

Okay. Even though you're getting a different error message, try the procedure from the following user tip:
"The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems

HT1925 cannot install upgrade because old Bonjour components cannot be removed Bonjour.msi not found

Cannot install upgrade of Itunes due Bonjour old files cannot be removed nor Bonjour.msi not fuond on PC

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Cannot install program because newer version already exists?

Hello,
I'm trying to install fontographer but it says it cannot install on this disk because a newer version of the program is already installed.
I find this quite strange because I've completely removed every single file of the other version, but still it says it's installed.
Anyone knows how I can solve thi problem?
Many thanks to anyone who is willing to help me.
Greetz,
Finn.

Use the developers method to completely uninstall the newer version of the program.
Sometimes a program will leave it's preference files because you might be uninstalling and reinstalling the same version to fix a software issue. The older version see's the newer version preference files and gives the errors.
Use the free Easy Find and find the programs file(s) and/or just remove them from your ~/Library/Preferences folder by Finder > Go to Folder > /Library/Preferences
There may be files in other locations as well. Perhaps it's best to ask the developer where all the files are for completel removal.
http://www.macupdate.com/app/mac/11076/easyfind

I cannot install itunes because of an error while trying to create directory H:\Program Files why is this happening

I get this message when trying to install itunes, I have tried just about everything but nothing works. I have wiped ALL traces of itunes and started again...no luck...iI tried a 32bit instead of a 64 which is what my pc is rated for...no luck...it was all due to the latest version being released so I tried to upgrade but nothing works. Not even rolling back to a previous version is working.
Any ideas????

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Just installed itunes successfully but know will not start, i a on windows 8, any one know why

cannot start itunes in window 8, why?

Hello there,
It sounds like you are unable to launch iTunes after installing it on your PC. I found this article for you to help troubleshoot what you are seeing here named:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Start with troubleshooting iTunes for 3rd party plug ins with this section:
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
When you have done that, if the issue persists there are additional steps in the article to help isolate the issue and proceed according to those steps if needed.
Thank you for using Apple Support Communities.
Cheers,
Sterling

HT2311 read before you install itunes 11.0.1 will not open, why?

trying to connect apple imac to apple tv...had to updated itunes to 11.0.1 to access itunes library on tv...downloaded new itunes from apple website...asks to open 'read before install itunes' button....but it won't...please help!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

Cannot install itunes because old version will not delete

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