Cannot install itunes. Keeps telling me to insert CD
I'm having the exact same issue as in this discussion thread (but it never had an answer).
: https://discussions.apple.com/thread/4348080?tstart=0
I try to install I tunes and it keeps telling me to insert CD-ROM or other removeable disk... what do I do? I am attaching a screen shot of the prompt:
Any help much appreciated!
Thanks for the screenshot. That clarifies what we need to do with this one:
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
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Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Dell Inc. Inspiron 5721
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002FB7200B6E2500
Current user is not an administrator.
The current local date and time is 2014-01-01 16:14:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
D: PLDS DVD+/-RW DU, Rev
Audio CD in drive.
Found 15 songs on CD, playing time 55:35 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:13:47
Track 3, start time 07:40:44
Track 4, start time 11:32:54
Track 5, start time 14:33:34
Track 6, start time 18:24:06
Track 7, start time 22:00:28
Track 8, start time 25:36:27
Track 9, start time 28:47:47
Track 10, start time 32:56:24
Track 11, start time 37:07:54
Track 12, start time 40:11:29
Track 13, start time 45:02:62
Track 14, start time 48:42:65
Track 15, start time 51:56:11
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive D: PLDS DVD+/-RW DU on CDR media at speed 24X. -
I cannot install ITunes 10.6, my computer keeps blocking on it.
I cannot install ITunes 10.6, my computer keeps blocking on it. At first I had problems with the upgrade, then I couldn't start iTunes anymore, so I had to uninstall it in orde to reinstall it again. However that doesn't work.
Everytime I run the installation process, it blocks my whole computer when I'm in about 3/4 of the install procedure; The only thing I can do is push the on/off button to turn my PC off...
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Mieke (Belgium)It will work with Windows 7 32 bit. On a 64 bit you will have to install Windows XP Mode. You can download it from the Microsoft Website. The XP Mode will run Windows XP in 32 bit. Microsoft has easy instructions on the download. One download at a time. Install the first download then the second download. You will have to copy your icon from all program and paste to the desktop if you are going to use it often.
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windows 7 64 bit will not install itunes..it tries to install and keeps telling quick time for windows did not properly install any help?
Hi Tamekia,
I am sorry to hear nothing has worked yet. I have looked up some additional information and possible solutions. Follow the steps in this document to perform a level-three uninstall, register the Windows Installer Service, and then reinstall the HP software. An uninstall and reinstall of the software deletes and overwrites any of the files that might cause the error and resets the Windows Installer. HP recommends that you download the latest software from the HP Web site to remove any files that might be causing this error.
Level-three uninstall, and register the Windows Installer Service
Note: The title of this document is not specific to the issue you are experiencing or the operating system you have, but the 3 steps and instructions are what I suggest we do to resolve the issue you are experiencing.
Hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
I have tried all the troubleshooting tips online but my Classic ipod doesnt work. My Itunes keeps telling me that it cannot restore the ipod because the ipod is busy. What can I do?
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B-rock -
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I'd first try downloading an installer from the Apple website using a different web browser:
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See Troubleshooting issues with iTunes for Windows updates.
For downloading issues see the further information area and use a different browser and/or the direct links.
tt2 -
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Cannot install itunes on new laptop, even when security software is disabled. Downloads fine, goes through install and then says it can't install on my system. I have admin priviledges and already have Quicktime running. Help! I have itunes already running beautifully on 3 other computers and an ipod touch with home sharing - but my new laptop just won't intall itunes. Can anyone help?
Many thanks. Quite often with the 0x800736B3 on the iTunes install, there seems to be an 0x8007000b in play for Windows Update.
Let's try the following document first:
[Windows Update error 8007000b|http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error- 8007000b]
Next head to Windows Update and try stocking back on Windows Updates again. If you're a long way behind (sometimes this has been going on for months for people), you may need to do it in several batches. Basically, keep going back to Windows Update until it stops offering you new updates.
After you're stocked back up on Windows Updates, try another iTunes install. Does it go through properly this time?
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Try:
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Hi,
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Jim -
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Hi all!!
I bought my ipod touch two days ago. But I cannot install iTunes on my pc.
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