Cannot install itunes on my computer

I can not reinstall itunes on my computer. i am recieving an error message   service 'apple mobile device' (apple mobile device) failed to start. verify that you have sufficient privileges to start systme services.

I've run into several machines lately having this issue and the
"Runtime error Program: C:\Program Files\itunes\itunes.exe R6034 An application has made an attempt to load the C runtime  library incorrectly. Please contact the applications support team for more information"
error.  Pretty much the troubleshooting steps everyone gives are correct, but I think they're missing some details.
Also these steps fix the apple mobile device service not starting during the itunes install.
From my recent experience do the following to resolve the issues.
1. Uninstall Itunes, Apple Mobil support, Bonjour, Apple Software updater.
2. In c:\program files and c:\program files(x86) make sure that all apple, itunes, and ipod related directories are deleted.
3. In c:\program files\common files and c:\program files(x86)\common files make sure all apple directories are gone.
Restart the computer and reinstall itunes.
Good luck!

Similar Messages

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    I cannot install iTunes on my computer. Error code -45075

    I used to have the same problem, and found a solution. It is very simple, ,just follow these steps below
    Open the 'computer' file, found on start or might be on your desktop.
    Click the C: drive, found on the left where theres a list of things such as favorites, desktop, etc
    Locate 'Users' and open it.
    Click your username
    Go to AppData. (if its not there: on top, where theres 'File | Home | Share | View', click view, and then on the Show/Hide column, place a check by Hidden Items)
    Click 'Local'
    Locate Temp, and click it.
    Highlight all the files and delete them. There might be some that you cant delete, but thats fine, just click 'skip'
    Restart your computer, and it will be fixed!
    Hope I helped

  • I cannot install itunes on my computer

    After having itunes 7 and stupidly upgrading(IF ITS NOT BROKEN WHY FIX IT OR UPGRADE) now i cannot get itunes to install or delete the programs I deleted all the componets,Apple Mobile support ,Apple Upgrade, Quicktime,iTUNES STLL NO HELP. i HAVE BEEN WAITING over a week FOR aPPLE "eNGINEERS" TO CALL ME BACK!!
    Any body out there can help? My computer is fine..No problems...

    I had no issues with iTunes on my laptop until I decided to upgrade when I received an new iPod for Christmas. I was experiencing the same issue as you and none of the "solutions" I tried had remedied the situation.
    When I attempted to install, the installation took a mere 3 seconds which clearly signaled an error of some kind. Yet, I never received an error message.
    Tonight, about an hour ago, because I really wanted to have iTunes on my laptop, I tried once again. It worked. I did nothing. I think the version was different than during my previous attempts. I have not altered my settings at all so I can only attribute the successful installation to the newer version of iTunes.
    I wish I could help you as I know how frustrating it is. I had this issue for over 2 months. The only thing I can suggest, beyond not giving up, is to make sure you have not disabled any services that may impede installation. Whilst trying to fix the problem. I also uninstalled iTunes-related components but you didn't mention Bonjour.
    Have you considered using a clean up installer as is mentioned in this thread? http://discussions.apple.com/thread.jspa?threadID=1884889&tstart=0
    Good luck.

  • I cannot install itunes on my computer; I keep getting the following message every time:   Could not access network location %PUBLIC%\Desktop\.   I have a DELL Optiplex 750 Desktop Computer, Running Windows 7 Professional, SP1, 64 bit, 3.40 GHZ, 4.0 GBRAM

    I CANNOT INSTALL I-TUNES 64 BIT ON MY COMPUTER.  I HAVE A DELL 750 OPTIPLEX DESKTOP COMPUTER RUNNING WINDOWS 7 PROFESSIONAL SP1, INTEL Q965/Q963 EXPRESS CHIPSET FAMILY.   THE ERROR MESSAGE I KEEP ON GETTING EVERY SINGLE TIME IS:  
    Could not access network location %PUBLIC%\Desktop\.
    ANYONE HAVE AN IDEA ON HOW TO FIX THIS PROBLEM?   THANKS FOR YOUR HELP IN ADVANCE!

    Hello there, jag123059.
    The following Knowledge Base article offers up some great steps to follow for resolving issues with installing iTunes:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Cannot install itunes on my computer... do not have sufficient priviledges to start ???? help

    do not have sufficient priviledges to start ???? help

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Cannot install iTunes on XP Professional

    I cannot install iTunes on my computer.Whenever I try to install the program I get the following errors:
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    ERROR 1406 COULD NOT ADD VALUE TO KEY
    HKEYLOCALMACHINE\Software\Classes\.cdda\OpenWithList\
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    Consult windows installer help...
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    I fixed my problem (Itunes 6.0) by running regedit.
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    My Computer\HKEYLOCALMACHINE\SOFTWARE\Classes\.cdda
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    I do have administrator rights on the machine, but the ITunes setup doesnt seem to know. Im guessing you can edit the permissions for the folder back after install... but I haven't gotten around to that yet
    Hope it'll fix your install to!

  • I cannot install itunes on my windown 7 laptop.  Error says "computer not modified".  Please help me with this problem.

    I cannot install Itunes and Icloud on my Sony Vaio Laptop - Window 7.  Error says " computer/system not modified".  Please help me with this problem. 

    Hello there, jag123059.
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    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I cannot install ITunes 10.6, my computer keeps blocking on it.

    I cannot install ITunes 10.6, my computer keeps blocking on it. At first I had problems with the upgrade, then I couldn't start iTunes anymore, so I had to uninstall it in orde to reinstall it again. However that doesn't work.
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    I have an iPhone and would like to be able to synchronize my data... Can someone please help me with this...
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    It will work with Windows 7 32 bit.  On a 64 bit you will have to install Windows XP Mode.  You can download it from the Microsoft Website.  The XP Mode will run Windows XP in 32 bit.  Microsoft has easy instructions on the download.  One download at a time.  Install the first download then the second download.  You will have to copy your icon from all program and paste to the desktop if you are going to use it often.

  • I cannot reinstall iTunes on my computer. I get an error that says that "There is a problem with the Windows Installer package. The program required for this install are..."

    PLEASE help me! I cannot reinstall iTunes on my computer so I cannot update my iPhone 4!

    Repair your Apple software Update.
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    If you don't find ASU in All programs, go to control panel/
    XP- add n remove Programs/highlight ASU, CHANGE then REPAIR.
    Vista or Win7 - Programs n features/highlight ASU and click REPAIR

  • Error r6034 in trying to install iTunes on a computer running Windows 7

    In trying to solve the problem of the runtime error R6034, I have tried all of the suggestions but cannot remove Apple Mobile Device.  I moved on to the next program on the list and uninstalled all but that one.  When I rebooted and reinstalled itunes I got the same r6034 runtime Error. 
    When that failed, I went to restore and chose a date that I knew itunes had worked.  But after the restore, I received the same error plus one that said AdCore.dll file is missing.  I'm stuck now since I cannot install iTunes.  BTW, along with Apple Mobile Device not uninstalling, iTunes does not appear in my list of installed programs, so I cannot clean the computer of all apple software.
    Tom

    Hello tct2125,
    The following article provides steps that can help get iTunes successfully updated and running.
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
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  • I cannot install itunes on windows 8.1

    I cannot install itunes on my Toshiba Laptop with windows 8.1. I kept getting error 7. So i removed all of the itunes files from my computer, and did everything the install troubleshooting page suggested, but it still will not install, but now instead of error 7, I am getting error 2.

    I'd first try downloading an installer from the Apple website using a different web browser:
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    If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

  • I cannot install itunes because of an older version of bonjour that I cannot delete.

    I cannot install itunes because of an older version of bonjour that I cannot delete.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I cannot install itunes, canot delete bonjour

    I CANNOT INSTALL ITUNES, CANNOT DELETE BONJOUR

    **** I am having the same problems... and I have GOOGLED everything and done everything possible out there. I'm coming to think that its my computer....BELOW is a photo of what it says when it starts the installation process... if you find any solutions please reply lol. I am desperate. And I will let you know as well...

  • Cannot install iTunes on windows 7 64bit

    Okay, I like so many cannot install iTunes on Windows 7 64bit.
    Now Orginally I got a message saying something to the effect of:
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    Through some investigating my iTunes was being installed and removing all my permissions to view and/or modify files within that folder. Even if I was logged in as admin and installed as admin all the permissions would simply block me out.
    This kind of had a familar feeling as in the last few versions of iTunes I had to run as admin just to open it (this is really annoying by the way)
    So I searched the net and many people were saying to uninstall everything "Apple" and try again.  So I did that.  Now I have this new message:
    there is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.
    And again I scoured the internet for a way to fix this.  I apparently am supposed to goto Control Pannel/Programs and Features and select Apple Software Update and select repair.  The problem is that no longer exists in my programs list since I removed it in the earlier step. iTunes still refuses to install spitting out the same error forever. I tried the Microsoft "fix it" tool which is supposed to remove the Apple Software Update incomplete uninstall (which is apparently the whole problem) but it doesn't show up in the list for "fixing".
    I am at a loss.  Why doesn't Apple fix this.  I cannot update my iPhone to the latest software in fear I may need to restore it. With no iTunes that is impossible.  I cannot change any of my music or do anything until this is resolved.  If/when iPhone 5 comes out I cannot get it either unless this issue is taken care of somhow.
    I searched for an installer for just the Apple Software Update program But it seems to not exist as a standalone thing (it would be useful if it were though). If it were perhaps I could install it again and then successfully remove/repair it and iTunes might install finally.
    Now I have had previous versions of iTunes working perfectly fine.  I do not recall which version I was using before I tried to update and fell into this abyss however.

    Yes b noir. I've tried running just "iTunes64.msi" from the command-line and while it didn't produce the same error "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vender." it produced a different error in bold-type "iTunes Installer Completed" then "The installer encountered errors before iTunes could be configured...Errors occurred during installation. Your system has not been modified...Please run the installer again, or click Finish to exit". However, I discovered a wealth of options from the Windows Installer to try after typing "iTunes64.msi passive"...So I'll experiment some more when I have time.
    P.S. I'm becoming more convinced that Apple is putting new software out there to get it debugged which was a trick that MicroSoft always seemed to do:-)
    =============================
    Windows ® Installer. V 5.0.7601.17514
    msiexec /Option <Required Parameter> [Optional Parameter]
    Install Options
        </package | /i> <Product.msi>
            Installs or configures a product
        /a <Product.msi>
            Administrative install - Installs a product on the network
        /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
            Advertises a product - m to all users, u to current user
        </uninstall | /x> <Product.msi | ProductCode>
            Uninstalls the product
    Display Options
        /quiet
            Quiet mode, no user interaction
        /passive
            Unattended mode - progress bar only
        /q[n|b|r|f]
            Sets user interface level
            n - No UI
            b - Basic UI
            r - Reduced UI
            f - Full UI (default)
        /help
            Help information
    Restart Options
        /norestart
            Do not restart after the installation is complete
        /promptrestart
            Prompts the user for restart if necessary
        /forcerestart
            Always restart the computer after installation
    Logging Options
        /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
            i - Status messages
            w - Nonfatal warnings
            e - All error messages
            a - Start up of actions
            r - Action-specific records
            u - User requests
            c - Initial UI parameters
            m - Out-of-memory or fatal exit information
            o - Out-of-disk-space messages
            p - Terminal properties
            v - Verbose output
            x - Extra debugging information
            + - Append to existing log file
            ! - Flush each line to the log
            * - Log all information, except for v and x options
        /log <LogFile>
            Equivalent of /l* <LogFile>
    Update Options
        /update <Update1.msp>[;Update2.msp]
            Applies update(s)
        /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
            Remove update(s) for a product
    Repair Options
        /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
            Repairs a product
            p - only if file is missing
            o - if file is missing or an older version is installed (default)
            e - if file is missing or an equal or older version is installed
            d - if file is missing or a different version is installed
            c - if file is missing or checksum does not match the calculated value
            a - forces all files to be reinstalled
            u - all required user-specific registry entries (default)
            m - all required computer-specific registry entries (default)
            s - all existing shortcuts (default)
            v - runs from source and recaches local package
    Setting Public Properties
        [PROPERTY=PropertyValue]
    Consult the Windows ® Installer SDK for additional documentation on the
    command line syntax.
    Copyright © Microsoft Corporation. All rights reserved.
    Portions of this software are based in part on the work of the Indepe
    =================================

  • Cannot install iTunes on my Win7Pro PC for several months after a long time w/o problems. Uninstalled iTunes Bonjour with no improvement.  Help?

    Since October 2011 I cannot update iTunes when I receive an Apple UD notice (Win7Pro PC).  I have also lost communication with my iPod Touch.  In all cases I have attempted to download the latest version of iTunes.  Yeasterday I uninstalled iTunes & Bonjour.  I still cannot install iTunes.  What can be done to allow iTunes to install?

    If you want to do complete reinstall, please follow following steps:
    1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes &amp; related installer files:
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
    2. You should remove all instances of iTunes and the rest of the components listed below:
    it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
    Use the Control Panel to uninstall iTunes and related software components in the following order:
    iTunes
    QuickTime
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
    3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

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