Cannot Install LV Runtime Engine 7.1

HI,
Some of our users are having unusual installatiion problems while
installing the LV runtime Engine 7.1.1 on win2k. Our users have
installed another application recently and in that process the LV
runtime engine was removed from their computer. So, they tried to
install the runtime engine(downloaded it from NI website) again but couldn't becuase they keep getting
the message that they are not logged in as administrator. We logged in
as admnistrator and tried installing the runtime engine again,
but the error keeps occuring and is not allowing us to install. I
searched the NI discussion forums and the Knowledge base to find
answers but did not see any that match our problem. From some of the
posts I suspect it has got something to do with Microsoft hotfixes and
windows upgrades etc.
If anyone else had seen this kind of behavior and has found a fix,
please share it with us. Any help will be greatly appreciated.
Thanks Ahead
Deepak K

Hello!
This is an unusual problem. I would first go through the add/remove
programs through control panel. Loate the "National Instruments
Software" item and select "change". See if any LabVIEW
components are there and slect to remove them. This will completely remove the
LabVIEW components. Then attempt a reinstall of the runtime engine.
If this still causes problems, you may have deleted the old LabVIEW runtime
engine in an unusual way which is interfering with later installs. If this
is the case, there are some other methods that we might be able to use to
uninstall fragments of NI software. Removing the software does not fix
the problem post back and let us know!
-thanks-
Travis M
LabVIEW R&D
National Instruments

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