Cannot install Mac OS X lion because when installing I recieved the following message:The software could not be verified. It may have been corrupted or tampered with during downloading" What can I do
I have not been able to install Max OS X Lion because in the process the following message was displayed:
"THE SOFTWARE COULD NOT BE VERIFIED. IT MAY HAVE BEEN CORRUPTED OR TAMPERED WITH DURING DOWNLOADING"
How can I solve this?
Note: I trashed the download and tried re-downloading but this effort was unsuccessful.
Since writing my original post I decided to send the following message to Mac App Store Customer Support:
"I have had to download this file from the app store at least ten (10) times. I try to install the file but I keep getting the message "The software could not be verified. It may have been corrupted or tampered with during downloading."
I then delete the same file and try another attempt at a different time of day. Most recently following Apple Support's advice I contacted my ISP to clear the file cache but they could only clear my browser cache. I have deleted my com.apple.appstore. folder which contains app store cache, also com.apple.appstore.plist and tried again to no avail. I have wasted hours doing all this and I now want my money back please. You can keep this software update until you release it on disk like Snow Leopard which installed like a dream. I'm very disappointed with Apple that they expect the purchaser to do all the work trying to diagnose their software installation issue. Nice idea but poorly executed has been my experience."
I received this message which has confirmed my refund request:
Julia here from the iTunes Store. I understand that you received an error message and have been unable to install OS X Lion. I know how eager you must be to have this resolved, and I will be happy to help in any way that I can.
Please accept my sincere apologies for the frustration this download has caused. Since you were unable to enjoy this purchase, I have gone ahead and issued a refund. In five to seven business days, a credit of £20.99 should be posted to the credit card that appears on the receipt for that purchase.
If you have any other questions or concerns regarding this issue, please reply so I can assist you further. Thank you for being an iTunes Store customer.
Sincerely,
Julia
iTunes Store/Mac App Store Customer Support
Perhaps I'll wait for a disk to become available or see if a download to a pen drive at an Apple store is possible.
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You may want to take a look at the article titled "Troubleshooting Mac OS X installation and software updates (Mac OS X v10.6 and earlier)"
There is a specific section that includes this information:
Software Updates for Mac OS X and Apple applications for Mac OS X are often available in different ways:
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Try getting the software from a different source, or download it again.
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