Cannot install new version of itunes, cannot remove old version

cannot install new version of itunes, cannot remove old version

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  • Cannot Re-install Itunes anfter removing old version

    I cannot get Itunes to download, I get an Error message that tells me: iTunesSetup[1].exe is not a valid WIN32 Application. What does that mean? any help would be great! Thanks

    Hmm. I'm not quite sure. Make sure that you are downloading the newest version. Or maybe your computer is not compatible with the new version.

  • I cannot remove old version of apple software update msi. says it's on a network that's unavailable. any ideas i cat properly install itunes.

    i cannot remove old version of apple software update msi. says it's on a network that's unavailable. any ideas i cat properly install itunes.

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • The older version of itunes cannot be removed. contact your technical support group.

    need help with itunes 12.1
    my itunes was working just fine on my windows 7 pro PC.
    Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
    I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
    "the older version of itunes cannot be removed. contact your technical support.
    So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
    "a newer version of itunes is already installed", and the installer quits.
    I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
    I have removed any attached external drives and tried the installer.
    I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
    I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
    All of my music is gone.
    When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
    There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
    I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
    Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
    very frustrated.
    anyone have a installer that will complete ignoring any errors?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
    If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
    tt2

  • Error 1714, Previous version of Itunes cannot be removed

    I am trying to download the new version of Itunes; when I am about half way through the installation process, I get an error saying "Error 1714. The older version of iTunes cannot be removed. Contact your technical support group." Does anybody know how to fix this,
    Thanks,
    Evan W

    hi Mark!
    this is definitely an error message that is coming from the iTunes installer, not from Windows.
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    given that you've only got SP1 in there, let's just make doubly sure that you've got a copy of Windows Installer 3.1v2 on the PC. (there are odd problems associated with 3.1v1 and earlier versions.)
    Windows Installer 3.1 v2 (3.1.4000.2435) is available
    then let's try something else one more time. first download and install the Windows Cleanup installer utility (we'll be using it later on):
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    ... then run the Installer CleanUp utility to just make sure any leftover installation registry entries for itunes and quicktime have been removed.
    reboot.
    switch antivirus and antispyware off again. then run the install again, using the fresh installer.
    do you get an error message this time? if so, what does it say? (include error message numbers if you're getting any.)
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  • Am trying to upgrade my itunes, and halfway through the process it says the older version of itunes cannot be removed

    Am trying to install the latest version of itunes, as i need to get my new iphone up and running, halfway through the install it says the older version of itunes cannot be deleted.  what do i do now?

    Akeenleyside,
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  • Cannot install new itunes update windows 7

    I get the following error message when I try to update to the new iTunes version:
    "The feature you are trying to use is on a network resource that is unavailable.
    Click OK to try again or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below.
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    ****=My name
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    "The feature you are trying to use is on a network resource that is unavailable.
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    Use source:
    C:\Users\****\App Data\Local\Apple\Apple Software Update\iTunes64.msi"
    ****=My name
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • When trying to udate iTunes on my PC, I recieve the error message "The older version of iTunes cannot be removed"  How do I correct this error and not lose all the music I have in iTunes?

    When trying to update my version of iTunes on my PC with Windows 7,  I receive the error message "The older version of iTunes cannot be romoved".  How do I correct this problem without losing all the music that I have in iTunes on my PC?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Error message: The older version of iTunes cannot be removed. Contact your technical support gropu

    When I try to update my tTunes store I get the message, "The older version of iTunes cannot be removed. Contact your technical support group."

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Cuando quiero dar setup,  aparece: The feature you are trying to use is on a network that is unavailable, y: The older version of itunes cannot  be removed. Help!

    Yo des intale itunes en mi laptop. Tiempo despues instale el ultimo itunes alli mismo. Cuando quiero darle el setup,  aparece: The feature you are trying to use is on a network that is unavailable, y: The older version of itunes cannot  be removed. Help!
    The feature you are trying to use is on a network resource that is unavailable
    I give it ok, I get same msg.
    I give it cancel, then: The older version of ITunes cannot be removed. Please contact your tech support group.                 
    Please help I need this ..

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Cannot install new itunes

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  • Trying to update to latest Itunes. Get almost through the installation and get a message that old version of Itunes cannot be removed, contact local support group. What is up?

    trying to update to latest Itunes. Get almost through the installation and get a message that old version of Itunes cannot be removed, contact local support group. What is up?

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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