Cannot install nor uninstall Analyzer for Excel add-in

When I try to run the Analyzer installer executable, which was downloaded directly from our BI Publisher server version 10.1.3.2, the installer only asks if I wish to UNinstall the add-in. Since I have no other choice, I say yes, thinking I can start all over. It goes through it's cute little progress bars and states that it finished uninstalling. No matter how many times I run the installer, it always asks if I want to uninstall the currently installed add-in.
The add-in does NOT appear in the list of installed add-ins inside Excel.
That's just for starters. If I open an Excel Analyzer template workbook, the 'Oracle BI Publisher' menu appears. When I try to login, it says that the add-in must be updated, so I confirm. Then it successfully connects to our BI Publisher server, and starts downloading/installing various files. But this process terminates with an error, stating that the update process failed, and I will not be able to refresh the data.
There is an entry in the Windows Add/Remove Programs utillity that corresponds to the Excel Analyzer Add-in. No matter how many times I click the Remove button, this item will not be removed from the list. I have tried uninstalling and reinstalling .NET Framework 2.0 SP1 and repeating this entire process. The result is always the same. I can neither install nor uninstall the Analyzer add-in.
Is there any way to make the installer re-install the Analyzer without thinking it's already installed? Is there some utility provided by Oracle that will manually remove the mess that is Analyzer for Excel?
I HATE the Analyzer for Excel, but it's the only interface to our data warehouse that everyone is skilled enough to use.

After failing to uninstall the program again, I tried using the 'Repair' option of the XMLPReportAddinSetup.msi package. That seemed to finish normally.
So then I tried to open an Analyzer template file. It opened, but when I tried to use the 'Login' item from the 'Oracle BI Publisher' menu, it said it needed to update the add-in. Instead of updating it, I chose to UNINSTALL the program, because I thought it would now have enough pieces to complete the uninstallation. It still won't uninstall. It is still listed in Add/Remove programs.
The next time I did the whole process again, and when I got to the point where the add-in says it needs to update from the server, I confirmed. This update again failed with an error.
I still cannot uninstall the program. I noticed also that the date on the program in the Add/Remove Programs listing is from Sept 30, not today.
--Joe                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

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