Cannot install Office 2013 during task seqeunce after installing R2

Hi,
Since we installed SCCM 2012 R2, I have not been able to install Office in my baseline captures using a task sequence (64-bit OS). Ronni Pederson suggested using an Application rather than a Package but in his example, the application is being pushed rather
than deployed during OSD. Either way, his solution doesn't work for me. Office 2013 does install on my Windows 7 SP1 32-bit capture without any errors (same package).
I saw another suggestion that recommended using a wrapper script in a package. When I tried this, I used Task Manager to verify that application was installing and I could see msiexec running. After about 10 minutes, SCCM seems to be waiting for feedback
from the application which never happens. The task sequence fails and I can see log messages stating that it's Waiting for job status. It repeats this message for about 20 minutes and then fails. The wrapper script seems to have the best results but still
doesn't install Office without errors. When I logged in as administrator, I could see that Office looks to be installed. I tried launching a few of the apps and they are working so I don't really understand why this installation doesn't work properly.
Prior to installing R2 on SCCM 2012, this was not a problem. I installed Office 2013 via my capture task sequences many times without any problems. The only thing I can find through research is to use an Application object or use a Package object with a
wrapper script. I couldn't find any other suggestions.
Does anybody have any other ideas?
Thanks,
Rob

Before I can name any ideas, I need to know what's going wrong. Did you follow all the log files? I would start by looking at the installation log files of Office (%windir%\Temp) and see if it's indeed ending successful. If it does then continue to the
ConfigMgr log files (App*.log for application, or exempt.log for package).
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Similar Messages

Install Office 2013 in captured 'golden' image - activation?

Hi all
I created a build & Capture in mdt 2013.
Here I install office 2013 during deployment and all is well.
When i deploy the image the office package doesn't activate.. which is .. annoying...
I tried manually running ospp.vbs /act and this seems to work.
but should I really have to insert a step in my sccm TS to run the script?
Kindest regards, Martin

It doesn't matter if you activate Office before you capture the image. Sysprep will strip this out. If you are using a KMS server Office activation should then happen automatically a short period after the computer joins the network.
If not you need to see
1. are you using a MAK key? This will not work with your KMS server.
2. Have you actually configured KMS to activate Office?
http://technet.microsoft.com/en-us/library/dn385356(v=office.15).aspx
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www.gerryhampsoncm.blogspot.ie | LinkedIn:
Gerry Hampson | Twitter:
@gerryhampson

Error message after installing Office 2013 from DVD

After i install office 2013 on new Win 8.1 Pro laptop , i can start in control panel mail 32 bit option to configure accounts...
i found error in event logs:
Log Name: Application
Source: Application Error
Date: 2014-06-24 5:20:58 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PMCHome
Description:
Faulting application name: rundll32.exe, version: 6.3.9600.16384, time stamp: 0x52158827
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16656, time stamp: 0x531812f4
Exception code: 0xc06d007e
Fault offset: 0x00012c1a
Faulting process id: 0x1180
Faulting application start time: 0x01cf8ff2304d4f6f
Faulting application path: C:\Windows\SysWOW64\rundll32.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 6ebd5d06-fbe5-11e3-8263-7c7a9101e4d2
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-24T21:20:58.000000000Z" />
<EventRecordID>1851</EventRecordID>
<Channel>Application</Channel>
<Computer>PMCHome</Computer>
<Security />
</System>
<EventData>
<Data>rundll32.exe</Data>
<Data>6.3.9600.16384</Data>
<Data>52158827</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.3.9600.16656</Data>
<Data>531812f4</Data>
<Data>c06d007e</Data>
<Data>00012c1a</Data>
<Data>1180</Data>
<Data>01cf8ff2304d4f6f</Data>
<Data>C:\Windows\SysWOW64\rundll32.exe</Data>
<Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
<Data>6ebd5d06-fbe5-11e3-8263-7c7a9101e4d2</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Can some answer why?
Fresh install, no errors in install at all
Regards

Hi,
Rundll32.exe is responsible for calling Windows DLL (or Dynamic Link Library) files and loading them into your PC's memory.
Usually the rundll32.exe Application error is not a straight forward error. There are lots of possible reasons for this error, includes a failed or incorrect installation or uninstallation of any softwares, which might have left erroneous Windows registry
entries.
Tracking down the exact issue can take lots of investigation. The severity of this error really depends, if everything works well for you, you can just ignore it. However, if you want to correct this, try below steps:
Since you notice this error right after you installed Office 2013, try to remove and re-install it using default setting.
Reboot your computer, many programs require a reboot for successful installation.
Try to update your computer drivers. This is usually the cause of lots of .dll file error.
Try to run the System File Checker tool (SFC.exe) to correct any incorrect system file. It is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files:
http://support.microsoft.com/kb/929833/en-us
Hope this helps.
Thanks,
Ethan Hua CHN
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
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Office Add-In Not Working After Installing Office 2013

I just installed Office 2013 on my Windows 7 Pro desktop with Acrobat X Pro installed and all of the Office Add-In's went away. I find them very useful and would like to know how I can get them working again. Thanks.

I wonder why Acrobat X is not compatible with Office 2013. Acrobat X was released late 2010, Office 2013 ca. two years later.
I think you answered your own question.
I don't want to buy an update to Acrobat XI for compatibility reasons only.
While you may not want to buy an upgrade for compatibility reasons, this is one of the main reasons why people do pay for upgrades. After all, you paid for Office 2013! Does this mean that only Microsoft should get money for software, everyone one else should run around to support their incompatible changes for nothing?
I just want that I can call the PDFmaker out of my Office applications. What is the problem?
Isn't it clear?
(Not an Adobe reply)

Snipping Tool stopping working after installing Office 2013 Pro (32 bit) on Win 7 Pro 64bit - help?

Have been looking at many forums to fix this:
ran SFC - no errors
rebooted multiple times
all Windows Updates are current
don't want to disable antivirus, as some have suggested
Uploaded a registry fix, which several have suggested - no soap
Note:
all other features of this PC work great - zero issues.
the issue starting right after installing Office 2013 Pro - 32bit. It runs fine.
"Paint" runs fine. "Print Screen" works fine - image goes to clipboard, and I can paste anywhere.
get the standard message everyone posts in forums:
"The Snipping Tool is not working on your computer right now. Restart your computer, and then try again. If the problem persists, contact your system administrator."
Have tried other free third-party tools, and they are cumbersome, and I love the MS Snipping Tool.
Advice? Tips?
Thanks,
Dave
DavidLum

Hi,
Import this key back into the registry, log off and back on to check if it works.
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\AppID\{7F429620-16D1-471E-A81A-114992148034}]
@="wisptis"
"RunAs"="Interactive User"
"LaunchPermission"=hex:01,00,14,80,64,00,00,00,74,00,00,00,14,00,00,00,30,00,\
00,00,02,00,1c,00,01,00,00,00,11,00,14,00,04,00,00,00,01,01,00,00,00,00,00,\
10,00,10,00,00,02,00,34,00,02,00,00,00,00,00,18,00,1f,00,00,00,01,02,00,00,\
00,00,00,05,20,00,00,00,20,02,00,00,00,00,14,00,0b,00,00,00,01,01,00,00,00,\
00,00,01,00,00,00,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,01,02,\
00,00,00,00,00,05,20,00,00,00,20,02,00,00
If problem persists, please refer to another thread discussion with this problem.
http://social.technet.microsoft.com/Forums/windows/en-US/610ecb85-9aea-472c-8590-b835a0982f68/snipping-tool-fails?forum=itprovistaapps
Roger Lu
TechNet Community Support

Cannot install Office 2013: Microsoft Setup Bootstrapper has stopped working

I have been trying to install Office 2013 and get this error. Microsoft Setup Bootstrapper has stopped working. Full details are below.
The version of office I am installing is
en office professional plus 2013 with sp1 x86 and x64
The error log shows:
2014/11/04 16:10:55:382::[7440] Cannot start standalone OSE. from <path>\en_office_professional_plus_2013_with_sp1_x86_and_x64_dvd_3928186\x86\proplusr.ww\ose.exe. Error code: 0x80070102
2014/11/04 16:10:55:382::[7440] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/11/04 16:10:55:398::[7440] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/11/04 16:10:55:398::[7440] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/11/04 16:10:55:398::[4744] WER element [P4] is set to value [UnexpectedError]
2014/11/04 16:10:55:398::[4744] WER element [P7] is set to value [UnexpectedError]
2014/11/04 16:10:55:398::[4744] WER element [P6] is set to value [Unable to select Source Engine process to start, see debug level logs for detail]
2014/11/04 16:10:55:398::[4744] WER element [P6] is converted to [C6F06531]
2014/11/04 16:10:55:398::[4744] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/11/04 16:10:55:413::[4744] Catalyst execution finished: 11/04/2014 16:10:55. Return code: 30088. Exception caught: UnexpectedError.
2014/11/04 16:10:55:413::[4744] PERF: TickCount=4546680 Name=RunSetup Description=End function
The error window shows:
[Window Title]
Microsoft Setup Bootstrapper
[Main Instruction]
Microsoft Setup Bootstrapper has stopped working
[Content]
Windows can check online for a solution to the problem.
[V] View problem details [Check online for a solution and close the program] [Close the program]
Problem signature:
Problem Event Name: OfficeClassicSetup
SETUP EXE VERSION: 15.0.4454.1000
SETUP DLL NAME: OSETUP.DLL
SETUP DLL VERSION: 15.0.4569.1503
ERROR CODE: UnexpectedError
MSI HRESULT: Unspecified
ERROR DETAILS: C6F06531
FIRST ERROR CODE: UnexpectedError
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I managed to fix this... here’s what I did:
I extracted the MSDN ISO to my downloads folder
I created an office 2013 config file with logging set to verbose and copied it to the x64 installer directory
I ran the installer and looked in my temp folder (c:\users\rob.henwood\AppData\Local\Temp)
The log file created said “Cannot detect OSE Service”
I found the OSE Service in the setup folder from the ISO
I looked on another machine and found where it is installed then copied the registry settings for the OSE service.
I restarted the machine and found the Office 64 Source Engine service now existed. I started the service.
I ran the Office installer again and it all worked OK!
Steps to fix:
Create a folder for OSE
C:\Program Files\Common Files\microsoft shared\Source Engine
Copy the OSE.exe file to that folder
Open the OSE.reg file (shown below) and apply the registry settings in that file to your registry
Restart your machine
Open services (services.msc) and see that Office 64 Source Engine is installed
Start the service
Try installing Office 2013/Visio 2013.
OSE.reg:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose64]
"DisplayName"="Office 64 Source Engine"
"Description"="Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports."
"Type"=dword:00000010
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):22,00,43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,\
6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,43,00,6f,00,6d,00,6d,00,6f,\
00,6e,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,4d,00,69,00,63,00,72,00,\
6f,00,73,00,6f,00,66,00,74,00,20,00,53,00,68,00,61,00,72,00,65,00,64,00,5c,\
00,53,00,6f,00,75,00,72,00,63,00,65,00,20,00,45,00,6e,00,67,00,69,00,6e,00,\
65,00,5c,00,4f,00,53,00,45,00,2e,00,45,00,58,00,45,00,22,00,00,00
"ObjectName"="LocalSystem"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose64\Security]
"Security"=hex:01,00,14,80,8c,00,00,00,98,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,5c,00,04,00,00,00,00,00,14,00,9d,01,00,00,01,01,00,00,00,00,00,\
05,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\
00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\
00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,01,01,00,00,00,00,\
00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

My PC was damaged during an office flood. How do I install office 2013 in my new computer?

I have the product key, but not the microsoft account that was used by the sales person who installed office 2013 in the other computer.
I bought the program. How do I make it work in my new computer?
Thank you
Liliana

Hi,
After setting up your new PC, you can install Offcie 2013 on new PC. Then contact the activation center to transfer to your new PC:
http://support.microsoft.com/contactus/?ln=en-us
If you need to download Office 2013, you can refer to this link below:
http://technet.microsoft.com/en-US/evalcenter/jj192782.aspx
For more information about the Office 2013 activation, please refer to the FAQs below.
http://office.microsoft.com/en-us/support/activate-office-2013-programs-HA102819770.aspx
Regards,
Melon Chen
TechNet Community Support

Installed Office 2013 on MBP Retina and Got BSOD. Could it be MSFT Cacheing?

I just installed Office 2013 Home Premium. Running Win7 64 bit. Have never had any issue and now getting Blue Screen in various Apps (IE, Visio, Word, etc.). Blue Screen Says BAD_POOL_HEADER. When I read it is mentions Cacheing. I uninstalled Office 2013.
Would Office Pro the standalone version have this same problem.
It also looks like my Nivida Audio driver is new as of today 2/2. I noticed when looking in Add/Remove programs.
Does anyone have any answers? Obviously, would like to use Office 2013, but cannot deal the the BSOD.
Ideas on how to fix?

That log recorded about ten seconds of activity before the system shut down.
Uninstall whatever McAfee product has been installed according to its instructions. There is insufficient reason to conclude it is causing any particular behavior but McAfee "anti-virus" products serve no beneficial purpose on a Mac and can only complicate troubleshooting.
Seagate's disk utilities are also unnecessary and have the potential to contribute to problems.
Power or other problems related to unexpected system sleep, shutdown, lights or fans call for an SMC reset. Read all the steps.
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the SMC on portables with a battery you should not remove on your own
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. The power adapter indicator light will cycle off / on once.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.

Installed Office 2013 home and Business and its prompting activation for Office 2013 standard

Dear Friends,
Previously i got a trial version of Office 2013 stadard version on my PC and later on i purchased Office home and business version, i uninstalled standard version restarted the PC and installed Office 2013 home and Business OEM pack and activated the prduct.
Now while i am opening any office product like Excel or Word while checking for activation information there its showing me both the versions of office, Office 2013 standard (activation required) and office 2013 Home and business activated. Now my question
is why that office standard 2013 is still showing in my activation page where as the same version was unable to find in my control panel programs and features. please help me out to get rid of this issue.
Thanks in Advance

Hi,
Maybe you didn't remove the the Standard version completely, I suggest you uninstall Office using the Fix it tool:
Click this Fix it.
Or we can uninstall Office 2013 manually, the steps are long and depend on your installation method, please refer to this article below:
Manually uninstall Office 2013 or Office 365
Note Before you start, you need to know removing Office manually is a long, complex process and might require that you reinstall the operating system if certain steps are done incorrectly.
After the uninstall, install the version you need to check the result.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Unable to Install Office 2013 Pro and I get returned message "Couldn't Install We're sorry, we had a problem installing your office programs"

I purchased 40 licenses of Office 2013 Pro from a vendor in the US and received 40 product keys along with the URL to download the software - 1 for each pc activation codes. I have done a few and were all successful. I am now trying
install on 2 other pcs and I am having real difficulty and getting error message each time I try to install. I am able to download the installer and copied to my desktop and when I double click to execute it, it gives me the option to run on the next
screen. I click on run then it gives me the message " do you want to allow the program to make changes to this computer". When I press YES, nothing happens and minutes later, I get the flwg message everytime, "Couldn't
install" "We're sorry, we had a problem installing your office programs. Is your internet connection working? Do you have enough free space on your main hard drive? Please try installing again after you've checked the above.
Go online for additional help.
I have lots of space and my pc is Win 7 64 bit new machine. I have connection to internet and I was able to get the others done. What is the problem here and I have been trying to work late night hours to try to install the program and I am unable
to successfully get it to work. I receive the same message every time and I followed all the recommended troubleshoot steps I found on the internet. Someone please help. I have to install all for all the PCs we have for our organization.
Please respond because I am really stuck.
Gabe

Hi Gabe,
First, please check the suggestion above is helpful. I also suggest you removing all version of Office and re-install Office 2013.
We can try to run the application as an administrator and check if it works.
1. Right click the shortcut of the application or the main application.
2. Select properties.
3. Select compatibility tab and select "Run this program as an administrator."
If there is anything I can do for you about this issue, don't hesitate to tell me.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 2013 Pro Plus won't install - log file included

Hi,
I've freshly built a Windows 8.1 Pro laptop and attempted to install Office Pro Plus 2013. It bombs out at the end of the install, reverses the install and the GUI reports:
Microsoft Office Professional Plus 2013 encountered an error during setup
Below are the erros from the log file \AppData\Local\Temp\SetupExe(20150206153126A7C).log
2015/02/06 15:34:32:420::[6108] MSI(INFO): 'SchedSecureObjectsRollback: Failed to store ACL rollback information with error 0x80070002 - continuing'
2015/02/06 15:36:52:549::[6108] MSI(INFO): 'CustomAction CAInstallLicenses returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)'
2015/02/06 15:37:26:969::[6108] MSI(INFO): 'Property(S): OFFICE10FIX1INTERFACE = Error'
2015/02/06 15:37:27:437::[6108] Error: Failed to install product: C:\MSOCache\All Users\{90150000-0011-0000-0000-0000000FF1CE}-C\ProPlusWW.msi ErrorCode: 1603(0x643).
2015/02/06 15:37:27:437::[6108] Error attaching to OSE, error 0x00000000
2015/02/06 15:37:30:109::[6108] MSI(INFO): 'CustomAction CA_RollbackTempHxDs returned actual error code 1603 but will be translated to success due to continue marking'
2015/02/06 15:37:40:071::[6108] MSI(INFO): 'RegisterVisioCustomPropertiesRo: Failed - HRESULT error code: 2147647531'
Full log file here:
http://pastebin.com/9UFGzzP8
and ends here:
http://pastebin.com/6KZ6UyX4

Hi David,
Are you installing Office 2013 with a CD or source files on your local drive?
The log above tells us that the failure occurred during the install of the ProPlusWW.msi. "1603" is a generic MSI error code, so doesn't help much here.
I noticed below part in your attached log:
"2015/02/06 15:36:55:270::[6108] MSI(INFO): '02/06/2015 15:36:55.254 [3892]: Assembly Install: Failing with hr=80070005 at RemoveDirectoryAndChildren, line 396"
The error code 0x80070005 is also described as ACCESS DENIED, so you might want check your permissions and make sure you are running as admin.
Also, if you are installing with a CD, then please try a flat installation (which means perform an installation from an image that has been copied to a hard drive rather than directly from CD media), and see if issue persists. This can help
with problematic software installations because performing a flat copy is much easier for the computer than the random access reads required during a normal installation.
Regards,
Ethan Hua
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Mail x64 Control Panel Broken, Can't Install Office 2013 SP1 to Fix It - HELP NEEDED

I have the dreaded broken Mail x64 Control Panel that doesn't work after installing Office 2013 Home and Business on a Windows 8.1 Pro computer. This was a fresh installation, yet Microsoft still has an ancient disk image on their Office.com website
for download. The version is 15.0.4433.1507. It's from 2012! I don't understand the purpose of having people download something if you are not even going to keep it up to date, and have them download programs which you know are broken.
Strike 1.
Another thread said to update Office 2013. Easier said than done. Windows Update won't do it, even if Windows Update is manually told to search for updates. Strike 2.
Another thread said to disable updates inside an office program (File, Account, Update Options). Then Enable it, and updating should start immediately. Nope. Strike 3.
Same thread said if the above didn't work, to go to Uninstall Programs, and run a Repair of Office 2013. Did that, and then it wanted the Product Key again. Gave it the product key, it put a green check mark next to it signifying it was good,
and then when I clicked next, it said it couldn't activate it. I clicked the Repair button, and the program closed. Strike 4.
I uninstalled, and reinstalled Office 2013. I downloaded the Office 2013 Service Pack 1 x64, and ran it. It gives the error message "There are no products affected by this package installed on the system". How could that be?
Article ID 2850036 says specifically that it applies to "Microsoft Office Home and Business 2013". Since when can't you install Service Packs? Strike 5.
Anyone have any ideas?
Michael

Hi Michael,
The issue may occur if the registry entries are corrupted or missing. Usually, repair the Office suite from control panel can fix the issue.
For your case, I would suggest you to run Microsoft Fix It tool (or follow the
manual steps listed in follow article
) to uninstall Office 2013 completely from your computer, then do a re-installation and verify the result:
http://support.microsoft.com/kb/2739501/en-us
If you are able to login to
www.office.com/myaccount, then you can get the latest Office installation file there.
More reference: http://support.microsoft.com/kb/2808266/en-us
Sorry for the inconvenience. Please have a try and feel free to post back.
Thanks,
Ethan Hua CHN
TechNet Community Support

There comes a ERROR in installing OFFICE 2013

When i tried to install office 2013 through a valid product key , it answers me that this product key cannot be used in your region. Please tell what should i do about this..........................

Hi,
Firstly, you should tell if the software is marked as requiring activation in a specific geographic region. Then you are only permitted to activate this software in the geographic region indicated on the software packaging. You may not be able to activate
the software outside of that region.
More information about How to tell - Geographically restricted software:
http://www.microsoft.com/en-us/howtotell/geoinfo.aspx
If not, we can activate Office 2013 via phone. The phone activation process will provide you with the appropriate phone number to call.
Best regards.
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Bootstrapper error when installing Office 2013

Trying to install Office 2013 on a PC that has Office 2010. We use the Pro Plus setup. Anyways, it's failing with the following messages:
I have tried quite a few different fixes that I have found but none seem to work. Any ideas how to get around this?
Thanks.

Hi,
I understand you need to install Office Professional Plus 2013, may I know why you still keep the Office 2010? What steps have you tried?
When installing Office 2013, please make sure no Office 2010 Application is running when installing Office 2013, also check the Task Manager that no Office 2010 application is running in the background.
One more thing, if you have Office 2010 32-bit, please also install Office 2013 32-bit; If the Office 2010 is 64-bit, Office 2013 also needs to be 64-bit.
To eliminate the influence by other programs, I suggest you perform a
clean boot, then install Office 2013.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Installing Office 2013 on several PCs in a small company

Rather than create individual Live IDs for each of the 7 PCs in a small company, in order to install Office 2013, can we install 7 copies of Office 2013 using a single Live ID? (each copy of Office 2013 is licenced individually, not bought through
VLSC).
Or, is there a better way to install several copies of Office 2013 in an organisation (that does not want to buy Volume Licencing, they just want to buy individual copies)?

Are you talking about the local install version Office 2013, or Office 365 (2013)?
Office 365 is "easier" if you are dealing with volume licenses. Office 365 "installs" very quickly, in a matter of minutes. So if you are talking about buying individual 365 business licensees, just document a short procedure telling users how to install
Office 365 (sorry, that may not work if they don't have admin rights on the PC).
If you bought Office 365 volume license, here is a procedure I pieced together:
How does a company install and control licenses - Business
Using Click to Run virtualization, the process of getting new users running has substantially changed. Because CTR installations are so fast, you no longer have to pre-install the software for users.
A business IT Admin controls use of corporate Office 365 licenses through the Office 365 Administration Center online.
Overview:
- In the Office 365 Administration Center the designated Office Administrator sets up the new USER ID
- Setup the associated email account(s)
- Setup Office licenses allowed to the userid
- the new User logs in to their new computer
- in Internet Explorer the user goes to the “Office 365 Portal” site to get their allowed Office 365 installation
- using the Click to Run installation process, Office 365 is installed and running on a new computer is a matter of minutes.
The following links will provide you with more detailed information of where to look and what to do. You may require some additional support from an “expert” .
Free MS training for Office 365 Administration Center / Portal
http://office365support.ca/does-microsoft-have-free-training-for-the-new-office-365/
Excellent resource to get you started administering your business Office 365 licenses.
The first video,
Exploring the Office 365 Administration Center (9:32), describes
how to create new userids, and to assign Office licenses to them. It also very quickly breezes by how to install Office.
The second vidow,
Office 365 Overview for IT Administrators (14:00), quickly walks you
through setting up new company and users.
On basic setup page, step 3 “Set up User Access” provides links to instructions on how to set up new users.
In Service Settings, Downloads, you can control what Office apps the user can download.
Creating Users for the NEW Office 365
http://office365support.ca/creating-cloud-users-for-the-new-office-365/
This page provides more detailed instructions for setting up the new userids and granting them Office 365 licenses
Configuring Desktops for the NEW Office 365
http://office365support.ca/configuring-desktops-for-the-new-office-365/
The following post will document how to setup a Windows 8 desktop for a cloud user for Office 365. I have already installed Windows 8 and created
the local account for my test user. I have logged into the Office 365 portal and had the user change his password. The password for Office 365 and the password for the desktop are the same.
Office 365 for enterprises: A tour for administrators
http://office.microsoft.com/en-us/videos/office-365-for-enterprises-a-tour-for-administrators-HA102654955.aspx
Office 365 for enterprises brings together the online services your business needs. To see how to set up and manage these services, watch these four short videos.
Where did My MSI go - Deployment Video
http://www.microsoft.com/resources/technet/en-us/office/media/video/video.html?cid=otc&from=mscomoffice&VideoID=670e3969-0509-4d3a-a8a6-ffbe526d3e6f&src=v5:endslate:related^play:related_0&from=shareembed-syndication
10 minute comparison of MSI and CTR
Touches on corporate provisioning in”User Based License Model Activation”. Users activate/deactivate, but IT still has control to deprovision the license (starting at about minute 8:15).
Then in this video / article :
http://blogs.technet.com/b/office_resource_kit/archive/2013/03/20/the-new-office-garage-series-identity-activation-data-access.aspx
They again say the companies can still allow userid activation while maintaining control of the licenses through Active Directory
<snip>
Jeremy: So we showed the installation experience for a domain-joined computer where single sign on is enabled and one that is not domain-joined, but installs via the Office 365 portal. In the direct from portal case when you kick off the
installation, you will see a file that looks something like this:
Setup.X86.en-us_O365ProPlusRetail_24*****-45a2-4eeb-b06f-b14****189c8_TX_PR_.exe
In a future episode we'll talk about all of the configurations needed to suppress completely sign-in, first run experiences and user prompts. IT admins have had to deal with these in past releases of Office, but now there are ways to
automatically sign users in to Office 365 installs picking up their domain credentials. I also showed the effects of deleting the user account from the Azure AD store and how it put Yoni's Office into Reduced Functionality Mode (RFM) -
even if Yoni installs Office on his personal devices using his organization's Office software assets, once Yoni leaves the org the IT department can deprovision his personal installs. That keeps software asset management cleaner and IT is in control.
Yoni: Don't forget we also had Mark Russinovich on the show and he explained the security model for online services with Azure AD - in your car. It sounds like they are taking the defense in depth approach to harden the service. And you
made him slum it in your car, Jeremy.
</snip>
Overview of ID, Authentication and Authorization in Office 2013
<snip http://blogs.technet.com/b/office_resource_kit/archive/2013/04/16/new-poster-and-content-roadmaps-about-office-identity-authentication-authorization-and-security.aspx
>
This page has links to 3 posters. The first poster “Identity and Authentication in the Cloud: Office 2013 and Office 365” describes at a high level how to control new user setup in a corporate / small business environment.
</snip>
<snip http://technet.microsoft.com/en-us/library/jj683102.aspx
>
This page also has a link to the same poster online (http://www.microsoft.com/en-us/download/details.aspx?id=38193 has PDF and Visio versions of the chart). As well, it goes into
more detail with information like the following:
… Because Office is a tool that is used by the same individual in two different roles, the new Office offers two identities with which users can log on to Office 2013:
A Microsoft account, which most people use for personal business
An organization ID that is assigned by Microsoft, which most people use when doing work for an organization, such as a business, charity, or school.
The credentials that are used to sign in are recognized as either personal or organizational. That sign-in identity becomes the user's “home realm” and determines which documents the user has access to on SharePoint, SkyDrive, or Office 365 Services for
a specific session. Each unique sign in identity is saved in a most-recently used list so that it is easy to switch between identities without leaving the Office experience.
a personal SkyDrive can be mounted to an organization identity so that personal documents can be accessed at work or school without ever switching identities. Also, when a user authenticates by using an identity, this authentication is valid for all Office
applications, not just the application he or she signed in to.
Two logon types are supported when users sign in to Office 2013, a Microsoft account or an organization ID that is assigned by Microsoft.
Microsoft account (the user’s individual account). This account, formerly known as Windows Live ID, is the credential that users use to authenticate with the Microsoft network and is frequently used for personal or non-business work, such
as volunteer work. To create a Microsoft account, a user provides a user name and password, certain demographic information, and “account proofs,” such as an alternative email address or phone number. For more information about the new Microsoft account, see
What is a Microsoft account?.
An organization ID that is assigned by Microsoft / Office 365 account ID that is assigned by Microsoft. This account is created for business use. An Office 365 account can be one of three types: a pure Office 365 ID, an Active Directory
ID, or an Active Directory Federation Services ID. These are described below:
Office 365 ID. This ID is created when an admin sets up an Office 365 domain and takes the form <user>@<org>.onmicrosoft.com, for example:
[email protected]
Organization ID that is assigned by Microsoft that is validated against a user's Active Directory ID. An organization ID that is assigned by Microsoft and validated against Active Directory as follows:
First, a person who has an [on-premise domain]\<user> account attempts to access organization resources.
Next, the resource requests authentication from the user.
Then, the user types in their organization user name and password.
Finally, that user name and password are validated against the organization AD database, the user is authenticated, and is given access to the requested resource.
An organization ID that is assigned by Microsoft that is validated against a user’s Active Directory Federation Services ID. An organization ID that is assigned by Microsoft and validated against Active Directory Federation Services (ADFS)
as follows:
First, one person who has an org.onmicrosoft.com attempts to access
partner organization resources.
Then, the resource requests authentication from the user.
Next, the user types in their organization user name and password.
Then, that user name and password are validated against the organization AD database.
Finally, that same user name and password are passed to the partner’s federated AD database, the user is authenticated, and is given access to the requested resource.
For on-premises resources, Office 2013 uses the domain\alias user name for authentication. For federated resources, Office 2013 uses the [email protected] user name for authentication.
</snip>
Office 365 Administration / Office 365 Administration Center / Office 365 Portal
http://technet.microsoft.com/en-us/library/jj819272.aspx
This page summarized methods of administering Office 365
User Account Management
http://technet.microsoft.com/en-us/library/jj819300.aspx
Sign-in for Small Business subscriptions
Users receive Windows Azure Active Directory cloud credentials—separate from other desktop or corporate credentials—for signing into Office 365 and other Microsoft cloud services.
Sign-in options for Enterprise, Midsize Business, Kiosk, Academic, and Government subscriptions
Office 365 for Enterprise, Midsize Business, Kiosk, Academic, and Government subscriptions has two systems that can be used for user identities:
Organizational account (cloud identity) Users receive Windows Azure Active Directory cloud credentials—separate from other desktop or corporate credentials—for signing into Office 365 and other Microsoft cloud
services. This is the default identity, and is recommended for small and midsize businesses in order to minimize deployment complexity. Passwords for organizational accounts use the Windows Azure Active Directory
password policy.
Federated account (federated identity) For all subscriptions other than Office 365 Small Business and Office 365 Small Business Premium, in organizations with on-premises Active Directory that use single sign-on
(SSO), users can sign into Office 365 services by using their Active Directory credentials. The corporate Active Directory stores and controls the password policy. For information about SSO, see
Single sign-on roadmap.
The type of identity affects the user experience and user account management options, as well as hardware and software requirements and other deployment considerations.
Custom domains and identity options
When you create a new user, the user’s sign-in name and email address are assigned to the default domain as set in the Office 365 admin center. By default, the Office 365 subscription uses the <company name>.onmicrosoft.com
domain that was created with the Office 365 account. You can add one or more custom domains to Office 365 rather than retaining the
onmicrosoft.com domain, and can assign users to sign in with any of the validated domains. Each user’s assigned domain is the email address that will appear on sent and received email messages.
You can host up to 600 registered Internet domains in Office 365, each represented by a different namespace.
For organizations using single sign-on, all users on a domain must use the same identity system: either cloud identity or federated identity. For example, you could have one group of users that only needs a cloud identity because they don’t access on-premises
systems, and another group of users who use Office 365 and on-premises systems. You would use add two domains to Office 365, such as
contractors.contoso.com and
staff.contoso.com, and only set up SSO for one of them. An entire domain can be converted from cloud identity to federated identity, or from federated identity to cloud identity.
For more information about domains in Office 365, see the
Domains service description.
Creating user accounts
Office 365 provides five ways to create user accounts, some of which are not available for Office 365 Small Business and Office 365 Small Business Premium: Add single User, Bulk upload using *.CSV files, Active Directory Synchronization, Azure Active Directory
Module for powershell, Exchange Simple Migration
Password management
The policies and procedures for password management depend on the identity system.
Cloud identity password management:
When using cloud identities, passwords are automatically generated when the account is created.
For cloud identity password strength requirements, see
Change your password.
To increase security, users must change their passwords when they first access Office 365 services. As a result, before users can access Office 365 services, they must sign into the Office 365 portal, where they are prompted to change their passwords.
Admins can set the password expiration policy. For more information for Enterprise and Midsize subscriptions, see
Set a user’s password expiration policy. For Small Business, see
Change how often passwords expire.
License management
A subscription to Office 365 is made up of a number of licenses to a set of services. An administrator assigns a license to each user for each service that user needs access to. For more information about managing licenses, see
Assign or remove a license in Office 365 Enterprise, or
Assign or remove a license in Office 365 Small Business.
Office 365 for Business FAQ
http://office.microsoft.com/en-us/business/microsoft-office-365-for-business-faq-FX103030232.aspx
Some general questions are answered
Deployment guide for Microsoft Office 2013
http://blogs.msdn.com/b/mssmallbiz/archive/2012/10/22/free-microsoft-ebook-deployment-guide-for-microsoft-office-2013.aspx
Free Download, 147 pg
Table of Contents
Getting help
Volume activation of Office 2013
Plan volume activation of Office 2013
Volume activation methods in Office 2013
Deploy volume activation of Office 2013
Use tools to configure client computers in Office 2013
Customize installations of Office 2013
Customize Setup before installing Office 2013
Configure a silent installation of Office 2013
Create custom configurations of Office 2013
Office Customization Tool (OCT) in Office 2013
Config.xml file in Office 2013
Setup command-line options for Office 2013
Setup properties in Office 2013
Setup architecture overview for Office 2013
Customize the Accessibility Checker for Office 2013
Outlook 2013
Planning overview for Outlook 2013
Choose between Cached Exchange Mode and Online Mode for Outlook 2013
Plan a Cached Exchange Mode deployment in Outlook 2013
Plan feature customizations in Outlook 2013
Choose security and protection settings for Outlook 2013
Configure multiple Exchange accounts for Outlook 2013
Configure Cached Exchange Mode in Outlook 2013
Configure Outlook Anywhere in Outlook 2013
Configure junk e-mail settings in Outlook 2013
Roll out Office 2013
Install Office 2013 from the local installation source
Deploy Office 2013 from a network installation point
Deploy Office 2013 by using Group Policy computer startup scripts
Language in Office 2013
Plan for multi-language deployment of Office 2013
Customize language setup and settings for Office 2013
Add or remove language packs after deployment of Office 2013
Mixed language versions of Office 2013
Companion proofing languages for Office 2013
Language identifiers and OptionState Id values in Office 2013
Security in Office 2013
Security overview for Office 2013
Authentication in Office 2013
Plan for Information Rights Management in Office 2013
Group Policy for Office 2013
Planning for Group Policy in Office 2013

Cannot install Office 2013 during task seqeunce after installing R2

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