Cannot install older version of CS

My software is an upgrade from a previous version. When it asks for the serial number of the previous version the number is rejected.

The platform is the same. I am simply trying to upgrade from one version of CS to a newer version of CS.
It asks me for the serial number of the older version and then it rejects it.
Certainly no way to explain all of that on the Adobe website.
The serial numbers listed in my account with Adobe are the ones that I am using as I do not use pirated software.
Ed Gaida

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