Cannot install or uninstall iTunes

When I tried to install the new V10.2 over 10.1.1.4 I continually got a message stating "The path to "c:.......iTunes64.msi" cannot be found. Verify that you have access to this location and try again, or try to find the installation package "iTunes64.msi" in a folder from which you can install the product iTunes.". I checked the path and the file is where it says it should be. So, I moved the file to the desktop and tried to run if from there but got the same message. So I tried to uninstall iTunes as suggested in the online support but couldn't uninstall as I got the same message. Now iTunes won't run at all. Help.

"c:.......iTunes64.msi" cannot be found. Verify that you have access to this location and try again, or try to find the installation package "iTunes64.msi" in a folder from which you can install the product iTunes.".
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.

Similar Messages

  • I cannot install or uninstall itunes.  I get error message 2324?????

    I cannot install or uninstall itunes.  I get error message 2324?????

    You might need to run the Windows installer cleanup utility....start the troubleshooter for assistance at the following link:  http://support.microsoft.com/kb/2438651/

  • Error code 2330. I cannot install or uninstall itunes  HELP PLEASE

    I've tried SEVERAL times to download & update my itunes and keep getting error code 2330.  As suggested in other Q&A's, I've run disc check to clean the hard drive, but that's as far as my knowledge goes. I can neither install or delete itunes. What can I do ?  There must be a fix, how do I find it ?

    You might need to run the Windows installer cleanup utility....start the troubleshooter for assistance at the following link:  http://support.microsoft.com/kb/2438651/

  • Cannot install or uninstall iTunes 10.4

    Keep getting error 1336 system error 5 Cannot write to file C:\program files\itunes\mozilla pluging\npitunes.dll Verify you have access to file. At a loss as to the problem, I verified access, tried running as administrator, tried changing install folder and all results in same error

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • Cannot either install or uninstall iTunes

    I tried to update iTunes with v12.1.2 on my Win 8 64-bit computer by running the installation file over the current v12.0 and the installation failed. This is what occurred:
    1. The initial error I received was that it did not have access to the "C:\Program Files (x86)\iTunes folder. It then took about 10 minutes to do a "roll back".
    2. I then tried to uninstall the current iTunes and I received an error 2324.
    3. I then uninstalled all the Apple auxiliary programs (Update Service, Bonjour, etc.) and removed all the Apple associated folders.
    4. Ran the install again, failed again.
    5. I took a restore point before trying the initial install, so I restored the system to that.
    6. Tried the uninstall again, received an error that I was missing files and had to reinstall iTunes.
    CATCH 22. Cannot install or uninstall iTunes. I have not been able to do a clean update of that program for a good year. I should have known better and gone through the total uninstall/removal process first before trying the install. Any suggestions would be appreciated.
    Thanks,
      JohnD

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • Can't install or uninstall iTunes because cannot find iTunes.msi

    Everytime I try to install or uninstall iTunes it won't let me do it...even though I have downloaded it, it keeps telling me "Cannot locate iTunes.Msi"
    Any ideas?

    I was able to solve my problem by following all the directions at the following Apple site - http://support.apple.com/kb/HT1926?viewlocale=en_US
    I was not able to remove the iTunes program using Add/Remove Programs from the Control Panel; however, that didn't seem to matter. I removed the directories and used the Microsoft Installer Cleanup Utility. I reinstalled iTunes Ver 8.1.1.10 with no problems. I'm sticking with this version for the time being.

  • Cannot update, repair, uninstall itunes in Windows7-64bit. Have itunes v10.5.0.142 installed but is missing "itunes64.msi" file .  Need copy of itunes64.msi file which is located in the file folder ProgramData\Apple Computer\Installer Cache. Thanks.

    Cannot update, repair, uninstall itunes in Windows 7-64bit.  I have itunes version 10.5.0.142 installed but is missing the "itunes64.msi" file.  Would like to obtain a copy of this file which is located in the file folder ProgramData\Apple Computer\Installer Cache.  If someone could supply a copy of this file on this site, it would really be appreciated.  Thanks in advance. 

    See Troubleshooting issues with iTunes for Windows updates for general advice.
    If you want to install an older version of iTunes see http://support.apple.com/downloads/#itunes or OldApps.com.
    tt2

  • Can't install or uninstall itunes itunes 64.msi error

    Can't install or uninstall itunes itunes 64.msi error - does anyone have a fix?
    The itunes64.msi cannot be found in the temp sub-folder it was originally installed in.
    I believe the System Mechanic cleaned out the temp files and now I can't install or uninstall itunes.
    I tried to manually recreate the folder that the itunes64 setup is looking for and manually copied the 11.0.1 version of all the .msi files included in the installation, but, the installation still cannot find the itunes64.msi.

    I was able to solve my problem by following all the directions at the following Apple site - http://support.apple.com/kb/HT1926?viewlocale=en_US
    I was not able to remove the iTunes program using Add/Remove Programs from the Control Panel; however, that didn't seem to matter. I removed the directories and used the Microsoft Installer Cleanup Utility. I reinstalled iTunes Ver 8.1.1.10 with no problems. I'm sticking with this version for the time being.

  • I can't install on uninstall iTunes on my laptop; running Windows XP.  I've tried all the steps in Apple Support as well as Windows support.  Can anyone help?  I fet the error "The feature you are trying to use is on a network resource that is unavailable

    I can't install or uninstall iTunes on my laptop.  I've followed all the steps on Apple Support as well as Microsoft support.  I get the error "The feature you are trying to use is on a network resource that is unavailable.  Pick an alternate path to a folder containing the installation package 'iTunes.msi".  This has been going on for a couple of weeks now and I'm very frustrated.  From what I can see, I'm not the only one with this problem, but I have yet to see anyone post a solution that works.  Microsoft wants to charge me $99 to troubleshoot it for me and Apple will charge $20.  I think both are ridiculous as this is obviously not "operator error".

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • When installing or uninstalling iTunes I get 'The folder path 'My Music' contains an invalid character' and fails

    When installing or uninstalling iTunes I get 'The folder path 'My Music' contains an invalid character' and fails

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • HT1926 when I try to install or uninstall itunes i getThe feature you are trying to use is on a network resource that is unavailable.  Click ok to try again , or enter an alternate path to a folder containing the installation package'itune.msi' in the box

    When I try to install or uninstall itunes i get "The feature you are trying to use is on a network resource that is unavailable.  Click ok to try again , or enter an alternate path to a folder containing the installation package 'itune.msi' in the box below"  Anyone know what to do?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Cannot start or uninstall iTunes

    Last night my power went off and caused me to have to do a system recovery on one of the users of my computer. While I was trying to figure out why the user's desktop was messed up I tried running Itunes. It said there was a new update so I went ahead and updated it. I then went through the recovery process and now I cannot start or uninstall Itunes. When I try to start it says there has been an error and asks me if I want to report it, I have answered yes and no and I also slected the debug option and that had no effect. When I try to uninstall it says it is starting the uninstallation wizard, but it never finishes. I seem to be stuck!

    I have the same problem, did you find a solution?

  • CANNOT INSTALL OR UNINSTALL ADOBE READER X (10.0.1)

    CANNOT INSTALL OR UNINSTALL ADOBE READER X (10.0.1) FROM ADD AND REMOVE PROGRAMS BUT GET THE Error 1402.Could not open key: HKEY_LOCAL_MACHINES\SOFT\SOFTWARE\Microsoft\Windows\Current\Version\Run\Optional\Componen ts\MSFS.Verify that sufficient access to that key, or contact your support personnel

    Thank you guys. Claudio, I could get the file to open. Said I was unable to open FTP files in windows explorer. Thank you anyway fro your reply.
    Will...thanks. Went to that enterprise site and downloaded Reader 9.0 then updated to my old 9.4.3. now everything is back to pre 10x days. Bless you for saving my sanity.

  • Cannot install or uninstall, or launch iTunes

    My father-in-law's computer has iTunes for Windows XP. At present, clicking the iTunes icon, or selecting iTunes from Start:Programs, launches an iTunes installer.
    The InstallShield process runs, and the software seemingly installs OK. However, when I reboot the PC and launch iTunes, it again launches the installer.
    I have tried uninstalling iTunes, but always encounter the error message, "A later version of iTunes is already on this machine. Installation cannot continue". The uninstall process quits.
    I've tried removing QuickTime as was suggested in another thread, but it did not help.
    I also tried downloading the current version of iTunes for Windows from the apple site, but the PC still thinks there is a more recent version and gives the same error message when trying to install the downloaded software.
    It seems I am stuck. How can I stop the PC from thinking there is a later version?
    Dell   Windows XP  

    hi Rynoman! to create your own topic, use the "Post new topic" link at the top of the topics list.
    all Norton's were disabled. After install, QT and iTunes worked, but iTunes worked only briefly. After a couple hours went back in and iTunes will no longer launch. only get the hourglass for a second.
    is that Norton Internet Security 2005? if so, that's our prime suspect. let's try giving the trusty Lorraine M technique a whirl:
    Lorraine M: NIS/itunes problem rectified
    love, b

  • Can't install or uninstall iTunes

    Background: A few weeks ago my computer locked up at the "Welcome" screen. Took it to a local place for service. They were able to say it was a Windows problem. They explained that there was a possiblity that computer would have to be reformatted, and made me sign saying that I would not hold them responsible for lost data, etc. At that point I said the only things on it that I would really hate to lose would be iTunes (we had three profiles set up and three separate music libraries) and my photos. Ironically, when I got the computer back those were the only things that were messed up at all. While the computer was in the shop, they deleted all the profiles, except the main administrator account, but the data has been saved in a file, so I still have my music (just can't access it, but that will be another post). The people at the computer shop claim they did nothing and this is not their problem, it is mine to fix. I am NOT an advaced computer person, and don't really know where to turn. They suggested I post here.
    First, when I open iTunes, a box comes up, with the title iTunes Setup Assistant. It says, "Warning! The registry setting used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes." The computer guy says he didn't install anything. Anyway, if I close this box, iTunes opens.
    BUT, when I got my computer back, the new version had been released, and I thought I would download and install that version. The download went fine, and the installation went fine until it was time to uninstall the old version. I then get the following (long) error message: "The path C:\Documents and Settings\All users\Application Data\Apple Computer\Installer Cache\iTunes 7.1.1.5\iTunes.msi cannot be found. Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes." OK, so I am not really understanding what this is telling me. I did do a search of my computer for
    iTunes.msi, and found it in three different locations. I tried putting those locations in the path above, but apparently that is not what the computer is looking for. When I finally tried to cancel the installation, I get the error message, "The older version of iTunes cannot be removed. Contact your Technical Support Group."
    So next, I went to the control panel and attempted to uninstall iTunes from there (thinking I will uninstall it myself and then go back to the install of the new version). I click on iTunes, then click on Remove, then I get the same (long) error message as I did above.
    At this point I am really stuck. I can't uninstall the old version, either through the Control Panel, or through the installation of the new version, and it won't allow me to install the new version until the old version is gone. I am totally stumped. Is there any other way for someone like me (read, I can't afford to pay someone more hundreds of dollars to do this) to somehow uninstall the old version? And once uninstalled, should the new version install OK?
    And finally, does this sound like something that "just happened" while Windows was being worked on, or does this sound like someone purposely did something to cause these problems? I really do thank you for any help you can give me with this!

    Okay. With the folllowing one:
    "Warning! The registry setting used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
    ... this was probably caused by them clearing the device filter drivers in your registry. (That's a fairly standard troubleshooting step with a boot-up failure.) If it's not fixed by getting iTunes properly installed again, we'll attend to it later on.
    First we'd better get an itunes installed.
    "The path C:\Documents and Settings\All users\Application Data\Apple Computer\Installer Cache\iTunes 7.1.1.5\iTunes.msi cannot be found. Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes."
    Hmmmm. I'm thinking that your Windows Installer got confused by the general recovery efforts too.
    Let's try the following procedure to try and get a fresh itunes in there.
    First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
    Next, download and install the Windows Installer CleanUp utility. Use it to clear any existing iTunes and/or QuickTime installation configuration information from the PC. (Launch Windows Installer CleanUp, find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.)
    Description of the Windows Installer CleanUp Utility
    Next, use the the following document as a guide for manual removal of leftover iTunes and QuickTime program files:
    Removing iTunes and QuickTime for Windows
    Now try another iTunes install. Does it go through properly this time? If so, does itunes launch properly, without the "registry settings" message?

Maybe you are looking for

  • Please help. How can I get rid of this red dotted border around my navigation bar images?

    If you go to my site here... http://metalwolf92.zymichost.com/ And left-click and hold down your mouse, but don't release, on any of the navigation button images. Notice the red dotted border? How can I get rid of those? All images already have borde

  • COST CENTER AND PC BALANCES

    Hi all In which table balances(total) of the cost center and profit center's stored? Regards Hari

  • Assemble PDF's located in Network folder

    Hi, I am trying to assemble PDF's which are located in a network folder.. <?xml version="1.0"?> <DDX xmlns="http://ns.adobe.com/DDX/1.0/">      <PDF result="PDFA.pdf">           <PDF source="\\w2msmossmgn02\SharedFolder\PID_APR_P111556.pdf"/>        

  • Can't update Dreamweaver

    I have Dreamweaver MX 2004 and I downloaded an update for the application. When I tried to update it, the updater said it couldn't find the application file in the folder that was selected... yet the file is there! Any ideas as to what is wrong?

  • How do you highlight typed words for a calendar event

    how do you highlight typed words for a calendar event on ical?