Cannot install Photoshop CS4 from Design Standard Educational

I just purchased the educational version of Adobe CS4 Design Standard and had no problem installing everything but Photoshop CS4 (which is what I really need)!  It does not show up on the installation menu when I run startup, but it seems to be on the install DVD in a couple of .dmg packages. I currently have photshop elements 6 for Mac installed, and I previously had the Photoshop CS4 ext trial with LightRoom 2 installed, but removed them from my system once the trial was over. Why isn't Photoshop CS4 installing and how can I fix it? Do I need to reinstall the trial software and then try and activate the serial number? Is the install DVD disk bad?
I had a look through the forums here and don't seem to have any of the same issues.  I have three disks in the package, 1-Applications, 2-Content, and 3-Learning.
I can see the .dmg files for Photoshop on the 1-Applications disk, but am not sure if I expand them will they install Photoshop properly.  I managed to install InDesign, Illustrator and Acrobat 9 with the assorted pieces without any problems, and still have about 100GB of space left on the drive.
I'm installing it on my MacBook Pro, with 250GB HD, and 4GB of RAM with the 512MB video card.  I previously ran the trial version on the machine without any issues, so I am assuming that there are no problems with the minimum requirements to run the software.  The one issue I am thinking that might be affecting it is that I do have Safari 4 on my machine...
Any ideas?

That did the trick.  I think I removed the old trial version by just dragging it into the trash and not using the uninstall function.  Adobe customer service really sucks as well.  I submitted a ticket to them about this and they cancelled it as the registration for CS4 Design Standard wasn't listed in the drop down menu when sent it in, despite it being registered.  Obviously Customer Service people who can't read!!
Just goes to show that this forum is a better trouble-shooting environment!  The only funny thing with using the clean tool, is that I had to completely remove all programs installed with Design Standard and then re-install everything.  Very clunky.  They should get some more people from Apple to design the Adobe installation/uninstallation process...

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