Cannot install photoshop or lightroom either the real or trial versions

I cannot get the photography package to install. I have tried for days to get it to work. I started with the trial version and then went to the $9.99 per month photography package. The download has seemed to work multiple times but won't install.. I had a virus issue and redid all of the software and Windows on my computer (I had to do it several times due to driver issues) sometimes the trial version did work but I had to redo the computer due to the driver issues
. I had the photography package working before I started this package but it won't work now. I have even turned of all antivirus programs and that did not work either. I have tried the install with Windows 8 (which came on the computer} and Windows 8.1 both of which it has worked in the past. What is the problem?

Nobody can know. Your system info and descriptions are at best generic. Exact details, error message, install logs etc. are required.
Troubleshoot Creative Cloud download and install issues
Mylenium

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Switching computers and need to install Photoshop and lightroom on the new computer. I own the products.

Hello. How can I do this? Do I need to deactivate it on the old machine?

You are allowed to have two activated installations, so if you prefer you can keep the original installation intact. If you prefer not to then the minimum you need to do is deactivate it.
Downloads:
CS3 - http://helpx.adobe.com/creative-suite/kb/cs3-product-downloads.html
CS4 - http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
CS5.5 - http://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

I cannot install Photoshop Elements 2.0 on the iMac I got last year. I have been using the PSElements on my PC OK. What should I do besides getting the latest PSElements?

I cannot install Photoshop Elements 2.0 on the iMac I got last year. I have been using the PSElements on my PC OK. What should I do besides getting the latest PSElements?

I think PE 2 only worked as far OS 10.3 Panther. There is no alternative but to get the version that works on your 10.7 Lion Machine, which I think is PE 6 or higher.

I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

Hi Arjun and tphc,
try the solution I found and tested at this other thread:
http://forums.adobe.com/message/5628798
I think it could be helpful for you too!
Cheers,
Marco

I haven't got any order confirmation e-mail from Adobe and cannot install Photoshop due to no serial number information.

Please give me order confirmation e-mail so that I can install Photosho.
After download installation file, I am stacking due to no serial No information.

お世話になります。オーダー確認のメールが届かずフォトショップをダウンロードで購入したのですがシリアル番号の情報がないため入力出来ずインストールできません。
iPadから送信
2015/01/27 16:58、Chikuromochi <[email protected]> のメッセージ:
I haven't got any order confirmation e-mail from Adobe and cannot install Photoshop due to no serial number information.
created by Chikuromochi in ダウンロード、インストール、セットアップ (Japan) - View the full discussion
OW72247756さん
AdobeJapanForumをご利用いただきありがとうございます。
恐れ入りますが、JapanForumですのでご質問内容を日本語で記載していただく事は可能でしょうか？
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I cannot install Photoshop Elements 11

I have Photoshop Elements 9 and have no problem with that. I needed to upgarde because I have bought a Nikon D600 and need to support RAW files. I keep getting error messages as follows:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 17 error(s), 1 warning(s)
----------- Payload: {FA19351D-E98C-48C1-B5E1-0C8C42B5E11C} Adobe Photoshop Elements 11 11.0.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Library/Fonts/BickhamScriptPro-Regular.otf" Error 0(Seq 1754)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1754)
ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 11/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 11/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 11/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 11/Support Files"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 11/Adobe Photoshop Elements 11"(Seq 1)
ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 11"(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop Elements 11_AdobePhotoshopElements11_en_US: Install failed
ERROR: DW050: - Adobe Photoshop Elements 11: Failed due to Language Pack installation failure
I have tried deleting all previous Photoshop file and also trashing the Adobe file in Library/Application Support, both as suggest elsewhere but with no joy. Can anyone help?

Nothing here works. During the course of this I have had to reinstall the OS and this did not help either! I am thinking about asking for my money back and finding another way of editing my RAW files!.
Regards
Peter
Date: Sat, 20 Jul 2013 05:36:51 -0700
From: [email protected]
To: [email protected]
Subject: I cannot install Photoshop Elements 11
    Re: I cannot install Photoshop Elements 11
    created by Ned Murphy in Downloading, Installing, Setting Up - View the full discussion
See the following:
Exit Code: 6, Exit Code: 7 Installation Errors -
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
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How do I install Photoshop Elements 6 on the Mac-mini?

How do I install Photoshop Elements 6 on the Mac-mini? I keep getting the following message:
x Installation cannot continue until the following applications are closed:
flash_server
Please close the application(s) listed above and click "Try Again" to continue the installation. Click Cancel to exit Setup.
How can I resolve this problem without screwing anything up? Your help will be greatly appreciated.
Thanks

Your right. It won't make any sense to subscribe for a software that I don't own. I have CS5 on my Dell Laptop which has been giving me issues, so I re-installed the Operating System along with all my editing programs and nothing more. So I can toggle between the Mac and the PC to get the job done in the meantime. I will eventually get CS6 for the Mac.

Bought a package photographer, installed photoshop and Lightroom 5.6 64-bit, Adobe Photoshop CC 2014 was Russian, and Lightroom 5.6 64-bit is not and was not in a sample of Russian language. Tell me what to do?

Bought a package photographer, installed photoshop and Lightroom 5.6 64-bit, Adobe Photoshop CC 2014 was Russian, and Lightroom 5.6 64-bit is not and was not in a sample of Russian language. Tell me what to do?

Well, the quick summary that you are not going to like: This system is pretty short on RAM and processor power, your graphics driver is outdated and you are using two screens with different resolutions, which eats up all graphics acceleration plus your card has only 256 MB of VRAM in the first place, which doesn't meet the requirements. You will never be able to use 3D under those conditions.
Mylenium

Cannot install Photoshop Elements 10.

Cannot install Photoshop Elements 10.
I had the trial of Photoshop Elements 10, but uninstalled it a few days before trying this install.
I’m trying to install Photoshop Elements 10 but when I run setup it wants to uninstall it first and it fails to do that, stopping with “Error 1402 – Could not open key”. It then rolls back the install and ends. I purchased the boxed bundled version of Photoshop Elements 10 and Premiere Elements 10. How can I get it to install without trying to uninstall first, as it is not really installed anymore?

I have Windows Pro 64-bit.
I have gotten past the problem of it wanting to uninstall first. The install proceeds as it should until it is almost done then I get an error and it rolls back. The error is:
Error 1402 could not open key. UNKNOWN\components\da42bc89bf25f5bd0af18c3b9b1a1ee8\9fa945eeaaf84854382bce1fcbd91cff

Cannot install Photoshop or Bridge from CC. Get message 'close bridge.exe', but it is not open.

Cannot install Photoshop or Bridge from CC. Get message 'close bridge.exe', but it is not open. I have CS5 installed on my PC. Help!

Terminate the process in task manager.
Mylenium

Cannot install Photoshop CS6 ugrade to Photoshop CS4 on Windows 7 PC.

I cannot install Photoshop CS6 upgrade to Photoshop CS4 on my Windows 7 PC. Error reads - Serial Number you provided is valid, but a qualifing product could not be found on this computer. I then selected CS$ as the product and entered the serial number with Error - This serial number is not for a qualifying product. CS4 is currently running on the PC. Any advise?

If you recently purchased CS6 as an upgrade then the versions that qualify for the upgrade were reduced a couple years ago to only include CS5 and CS5.5. If you purchased CS6 a couple years ago while CS4 was still in the upgrade path then you should contact Adobe support using chat and see if they can help you get thru the activation.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Cannot install Photoshop Elements 8.0

Cannot install Photoshop Elements 8.0. The installation starts up well but then hangs from time to time telling "cannot read such or such file"

It seems to be permission problem but before making any conclusion please confirm the following information.
1. OS name and version
2. User type logged in with i.e. normal user or admin
3. Exact Error Message, Sceenshot of the problem would be great.
4. The complete path of the file which it denied access

I got a new second computer , can I download photoshop and lightroom on the one contract for $9.99

Can I download PS on the $9.99 program on more than one computer, as I have bought a second computer and want to work off both?

The $9.99 promotion license allows to separate computer activations for Photoshop and Lightroom CC. You may install the software on a second computer. In fact, you may install Photoshop and Lightroom CC in as may computers as you like. If you wan to use a third or fourth computer which have this software installed when you sign in your Creative Cloud account you will have to sign out from the other computer devices.

Due to Photoshop Elements 12 Organizer I uninstalled the program. When I re-installed Photoshop Elements 12 on the same computer the "Photoshop Elements 12.0.exe" file is not available. I have tried loading Photoshop Elements 12 from the Adobe web site

Due to Photoshop Elements 12 Organizer I uninstalled the program. When I re-installed Photoshop Elements 12 on the same computer the "Photoshop Elements 12.0.exe" file is not available. I have tried loading Photoshop Elements 12 from the Adobe web site without success.

The Elements 12 shortcut can't find the Elements12.0.exe file so the program will not load. I can load the editor from its .exe file but not the organizer.

Cannot Install Photoshop CS5 [Please Help] :(

I have tried multiple times to install Photoshop CS5; it never works. I have tried using different Internet browsers, with and without the Akamai download application, and by clicking 'Run As Administrator'.
The first time I tried to install Photoshop CS5, I used the Akamai downloader. Because the Akamai application is a writhing piece of garbage, I, of course, came out with an error. I then decided to download the files directly, without the Akamai downloader.
After downloading the files directly, I was certain I would not have any issues. Wrong. Windows found a way to piss me off and gave me an error while extracting the files using PowerArchiver. The error stated that the following:
"Error writing to a file.
"Possible reasons: Disk full or no write permissions.
"Please check if you have permissions to write to this folder.
"Vista users:
"In Microsoft Vista, writing to certain folders is not allowed (i.e. C:\Program Files). You will need to start PowerArchiver as Administrator. If you are extracting files you can use drag and drop from PowerArchiver main interface to extract files to that error.
"Error: 0."
I have checked my hard drive space - I have enough space. I checked the write permissions of the folder I was extracting to - I am permitted to extract the files to that folder. I have tried 'Run As Administrator' in PowerArchiver, and still no success.
Could someone please assist me because I want to use try out Photoshop CS5 until it expires, and I can't do so if Windows wants to screw me over all the time.
Some Things to Note...
I am using Windows 7 64-Bit
My computer can handle Photoshop CS5 (I checked)
I have tried using Firefox and Google Chrome
I have tried using the Akamai downloader and not using the Akamai downloader
I have tried multiple fixes
Windows is trash - I knew I should have bought a Mac...
Thanks in advance I apologize for my sour attitude. I am just really fristrated at the moment.

I feel your frustration, but take heart, Windows 7 is not trash. You just need to become its master, and doing so requires different machinations and skills than with past versions.
Let me also say that the greener grass on the Mac side is spray paint. Trust me, I am involved with both. Windows is more powerful - once you master it.
First, if you're having problems you perceive as the system blocking you from getting what you want done, may I suggest that you may be a candidate for disabling User Account Control. This is not a decision to be taken lightly - you should fully understand what UAC does for you and why you might want to disable it.
In a nutshell, UAC makes everything you do, even though you may be logged-in with an account that's in the Administrators group, operate as though you are a lowly non-privileged user, and attempts to prompt you with an annoying dialog every time you try to do something that requires Administrator privileges. I say "attempts" because it doesn't always happen when it needs to.
I suggest reading further here:
http://en.wikipedia.org/wiki/User_Account_Control
If you become convinced you'd rather be an Administrator all the time, and are willing to take the risk that software you run from now on will be able to make arbitrary changes to your computer that require Administrator privileges, you can disable UAC; it's really quite simple to do.
To do so, click Start and type UAC into the search box. When Change User Account Control Settings comes up, click it. Drag the slider to the bottom, confirm the dialog, then reboot your system.
If you had any problems because of UAC, this will work around them.
ALL THAT SAID...
I suspect your problems run deeper than just UAC, and possibly disabling UAC won't help you with this specific problem. You may have permissions issues...
Did you upgrade your operating system from an earlier version?
Was the disk originally formatted or the data put on the disk by another computer?
-Noel

Cannot install photoshop or lightroom either the real or trial versions

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