Cannot install print head-- Doesn't fit to be able to close print head lock lever

Hello,
I just received a replacement Pixma Pro-100 (my first printed all images 1/8 inch to the left-- strange). Unlike my first printer, I simply cannot get the print head into place. Each time I slide it in, I'm unable to close the print head lock lever. I go back to the first printer (I haven't shipped it back yet) and am able to easily reinstall its print head. I'm stumped. 
1) Does anyone have any suggestions for installing this, or reasons why it might not be sitting correctly? I fear I will damage the print head if I keep trying to get it to sit correctly.
2) Do you have suggestions on how to store an open print head? Since it cannot sit in the printer, I will need to store safely until Canon customer service opens Monday.
Thank you,
Amanda

Hello amandalblake,
If you have not already resolved this issue, please contact us HERE.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Similar Messages

  • Cannot print with a Samsung ML2160 printer (mono laser) and Pages. Print function doesn't work, only drag and drop in printer's queue

    Hello,
    I just purchased a Samsung ML2160 printer and it doesn't work with nor my Pages program, nor the Preview (to print PDF). No matter the way I tried, the Print function doesn't work and I cannot neither print or even enter the printer preferrences menu! My MacBook Pro has worked before with other printers, but now with the Samsung it doesn't work at all... Though, if I drag and drop a document, jpg, pdf in the printer queue, it prints just fine, but that method gives me absolutely no freedom to the printing... Could it be something from the Computer -> Machintosh HD -> Library -> Printers? Because a friend of mine was recently trying to save me some disk space, and therefore erasing part of the HP printer (to remove the previous printer I owned)...
    If anyone has any idea, that would be much appreciated
    Thank you in advance

    Do the sensible thing, as you say neither Preview nor Pages print, try other programs eg TextEdit. If none of them print then it is a System problem and very likely the printer drivers are AWOL or were never installed.
    Go to Samsung's website and download their software for the Mac:
    http://www.samsung.com/uk/consumer/print-solutions/print-solutions/mono-printers /ML-2160/XEU-support
    http://www.samsung.com/uk/support/model/ML-2160/XEU-downloads
    Peter

  • Print Preview doesn't reflect what is chosen from my printer properties

    I recently reinstalled my Windows XP Pro machine, installed Photoshop CS4 (actually Master Collection CS4) and installed the latest printer driver from Xerox for my Xerox Phaser 7750 printer.  I had a project to print out and it was 12x18.  I chose the paper size in my printer properties, but the print preview in Photoshop CS4 would not reflect it, it would continue to say 8 1/2" x 11", even though it showed 12 x 18 in the scaled Print Size box.  When I print it accepted the 12x18 and chose the right tray to pull the paper from, but it only printed the 8 1/2" x 11" and cut everything else off.
    What could possibly be going on here?  It used to work fine on my Photoshop CS2.  Is it the latest driver causing an issue?  The crazy thing is that I saved my project as a PDF and printed from PDF just fine, so it seems like Photoshop is having some issue.
    Any help would be appreciated.

    I feel a little silly right about now.  I came home, brought up Photoshop and everything worked as it should.  I don't know why it didn't before, except that maybe I installed Photoshop, started it and realized I didn't have the printer installed yet, then I installed the printer driver and didn't restart photoshop.  If that was the case I could see why I would have problems.  Thank you so much for your suggestions though, people that are willing to help even when it is the fault of the user are amazing.  Thanks so much!

  • Cannot install iTunes 10.5 on 10.7.2: need to close Xcode?!?!?!?!

    When I try to install iTunes 10.5, either from a package download or Software Update, part way thorough the process I get an alert:
        Installation Alert
        In order to continue installation, please close the following applications:
               Xcode
    I cannot imagine any dependency of iTunes on Xcode, but, OK, I'll be glad to quit Xcode... but it is NOT running.   Not visible in the dock, and not in the All Processes display of Activity Monitor -- nor do I see anything obviously connected to Xcode running there. 
    I quit iTunes before trying to install 10.5, and I don't see it or anything obviously connected (like "iTunes Helper") running in Activity Monitor, either.
    Launching and quitting Xcode has no effect.   The only option offered by the Alert is "Quit Installer", so I presume the process behind it is actively monitoring the task list.
    My best guess is that the installer is saying "close Xcode" but somehow means some other app.  Next time I restart I guess I could try to install with almost no apps running -- after undoing 10.7's cool restore mechanism.  
    I've tried to install multiple times since 10.5 first became available ... same outcome each time.
    Any ideas ?

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • Cannot install Canon printer

    I'm running 10.8.3 on both a Pro and an Air. For some reason the Air would no longer print to my Canon MF8050Cn via Bonjour. I located and installed an updated Canon UFR II driver v2.43 hoping that an updated driver might help. According to the Canon Europe site it is compatible with OS X 10.8.x.
    Neither the Air nor the Pro will permit installation of this printer: message "The software for this printer is currently unavailable. Please contact the printer's manufacturer for the lastest software."
    The Pro is still able to print using the current printer instance; I just cannot install another. On the air I no longer have a printer instance installed and therefore cannot print at all.
    Should I ask Canon for a newer driver, or am I overlooking something?
    Thanks, Peter

    The latest drivers:
    http://support.apple.com/kb/DL899?viewlocale=en_US&locale=en_US

  • Cannot install Hotfix

    Dear ,
    Owing to some technical reason and cause the exchange email user cannot operate in her outlook 2010, we knew some specific hotfix ( KB2687623 & 2583935 )have to install in order to solve these technical issues.  Unfortunately, the current Ms office
    2010 cannot install these relevant hotfix now .  
    Would you take a closer look ?
    Thanks 
    George 

    Hi George,
    Is there any error message/code when the installation fails? How did you install the updates, through Windows Updates or dowload directly from the Microsoft Download Center？ 
    Please try to download these two updates directly from below links and try again:
    http://support.microsoft.com/kb/2687623
    http://support.microsoft.com/kb/2583935
    Also, please check if your setup meets the System Requirements mentioned on this page:
    http://www.microsoft.com/en-us/download/details.aspx?id=27301
    Thanks,
    Ethan Hua CHN
    TechNet Community Support

  • HP Officejet 8600 Cannot install software because printer is not detected on the wireless network

    Hello,
    recently I faced an issue with my new HP Officejet N911a: when trying to install software & drivers, I get an error "printer is not found on the network". Here is my setup and what I tried already:
    - printer is connected to home wireless network (there is solid blue light on the printer etc). It has an IP address 192.168.x.x
    - Windows 7 (64-bit) Lenovo laptop is connected to the same wireless network
    - I don't have any MAC filtering
    - I broadcast my SSID and have WPA-PSK
    - I have default Windows 7 firewall
    I was installing the latest drivers from HP website, but when it comes to installation, software never "sees" my printer on the network. I'm able to ping it and access from Windows explorer (by typing printer's IP address \\192.168.x.x).
    I can install the printer via "Add printer", and wireless printing works fine, but in this case I'm unable to scan (error message is "Scanner communication cannot be established"). So I assume, that for scanning, I definitely need HP software.
    If I connect the printer via USB to my laptop, software installs and I can scan without any issue. However, I would like printer to work wirelessly...
    Does anybody have any suggestions?
    Thanks!

    Hi,
    I don't have a similar printer to check but for few models the default scan to computer is Disabled, please don't ask me why. And we, users, have to enable this by:
      Double click printer icon on desktop,
      Click Manage Scan to Computer,
      Click Enable
    You may want to tick the last square too.
    New software update may remove this option, please use HP Scan from All Programs > HP > HP [your printer] > HP Scan
    Hope this helps. 
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • HP Office Jet 4630 Printer seems to be installed correctly but doesn't print

    I have Windows Vista on my laptop and am trying to install a new HP OJ 4630 e-all-in-one wireless printer. Drivers installed completely. I can see the printer just fine on my network. I can scan from printer to laptop. But I cannot print from this laptop. A print error message will pop up saying that the software cannot see the printer. Is the printer installed?
    Using the HP Print and Scan Doctor, a test page will not print, but an internal page will. There seems to be some sort of port config error. Any suggestions? Thanks.

    Hi @harleywish 
    I wonder if the issue might be related to the print spooler rather than a port. Please try bypassing the spooler to see if you can print directly to the printer.
    1. Click on start and go to devices and printers.
    2. Right click on  the printer and click on printer properties.
    3. Choose the option "Print directly to the printer".
    4. Click apply and then ok.
    If this works follow the next steps and try to print again.
    Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box
    Type services.msc and press Enter
    Locate Print Spooler and double click on it to open the Spooler properties 
    Make sure startup type is set to Automatic, if it is not please click on the drop down and choose Automatic
    Under Service status, please Stop the server, and then wait a moment and click Start
    If bypassing the spooler does not result in a successful print, let me know.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • I bought a 364 XL cartridge for my Photosmart 6510 printer, but it doesn't fit.

    I bought a 364 XL cartridge for my Photosmart 6510 printer, but it doesn't fit—it's too wide. Yet the User Manual I downloaded from HP (helpfully called c02983796) clearly shows an illustration of the XL cartridge fitting in the printer. Advice?
    This question was solved.
    View Solution.

    Hi,
    The HP 364 XL Black ink cartridge been updated in September 2010.
    Take a look in the following document:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02750681&lc=en&cc=us&dlc=en
    If your ink cartridge is the older ink cartridge you shoulf contact the retailer to replace it.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Computer password doesn't work! How to get out of this ****! Cannot install apps!

    computer password doesn't work! How to get out of this ****! Cannot install apps!
    I am not talking about appleID of course!
    Must I reinstal the system?

    OS X: Changing or resetting an account password
    Forgot Mac Password? How to Reset Your Mac Password (with or without CD)
    Change the Admin Password with Mac OS X Single User Mode
    Reset mac mini admin password: Apple Support Communities

  • I have win xp version 202 service pack 3 had printer laserjet1010 installed but cannot install it an

    i have win xp version 202 service pack 3 had printer laserjet1010 installed but cannot install it again as error message is
    the installation file for this device is missing anecessary entry.this may be because the INF file was written for win95 or later

    helhaj,
    I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/ .
    I hope this helps.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • Cannot install printer drivers: Epson 2200, Epson XP410, Canon MX350.

    Cannot install these dirvers (perhaps others as well?). Respponse from ihstall procedure is that there are no updates on the site.

    Some users have found that a reset of the printing system can help with getting the drivers downloaded from Apple.

  • The domain users without administrative permission cannot install printers shared on printer server

    Dears
    We have a printer server that OS is Windows server 2003 .And all clinets are installed windows 7.Now,the domain users cannot installed printers shared on the printer server.When i logon the clinent computer with a domain user and access printer server by
    URL \\192.168.37.1 ,i can see all printers shared on the printer server.Then i double click on printer to install it on client computer.It will ask me to input user name and password of local administrator .  
    How to install the printers with domain user directly. Thanks

    refer step #8:
    http://blogs.msdn.com/b/7/archive/2011/07/11/allowing-standard-users-to-install-network-printers-on-windows-7-without-prompting-for-administrative-credentials.aspx
    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

  • HT1222 Hey, I've tried to install the new iOS 7.1 but it says that the installation cannot be completed and doesn't say why. I have more than 50% battery left but it still doesn't work, help?

    Hey, I've tried to install the new iOS 7.1 but it says that the installation cannot be completed and doesn't say why. I have more than 50% battery left but it still doesn't work, help?

    It probably means you don't have enough available storage on your phone.  It takes space to store the download - THEN unpack it.  Best method is to use a computer with iTunes (This allows you to back up on your computer as well). 
    PLEASE:  Do not purchase iCloud storage space - this will not give you more room for the iOS 7.1 installation.

  • Cannot install Canon LBP 6000 printer to Mac OS X 10.9.4

    Cannot install a new Canon LBP6000 printer to Macbook Pro OS X 10.9.4. The installation window says that my operations systems are not compatible, though the Canon LBP6000 specifies compatibility with OS X 10.4 and higher.
    Any suggestions on how to complete the printer installation?
    Canon imageCLASS printer LBP6000, OS X 10.9.4

    In my case it reports:
    Installation Successful
    The software was successfully installed.
    To use the printer driver, add the printer you are using.
    You must be an administrator to install apps, and change settings. The new user you create when you first set up your Mac is an administrator.
    Your Mac can have multiple administrators. You can create new ones, and you can convert standard users to administrators.

Maybe you are looking for

  • Hitachi PJ-TX300 projector and Mac Mini Intel Core 2 Duo?

    My PJ-TX300 projector is hooked up via its PC connector to my Mac Mini Intel Core 2 Duo, via a DVI to VGA adapter (which came with the Mini from Apple) plugged into the Mac mini. I cannot get a clear screen picture at any resolution: there is always

  • Flat file format - importing vs typing it out

    Hi.  I've heard there is a way to import the format (rather that typing it out in connection mgr) of a fixed width flat file.  What r the general steps or where is there a set of instructions online?  I generally have a txt doc with column names (lot

  • SSMS 2012: Using CTE in a query - Invalid column name 'EmployeeID' !!??

    Hi all, From Page 88 of the Book "SQL Programming & Database Design Using Microsoft SQL Server 2012" written by Kalman Toth, I copied the following code of Using CTE in a query: -- CTETest2.sql /// saved in C:\My Documents\SQL Server Management Studi

  • How can I get the LIST in calendar like I used to?

    Before IOS7 I used to be able to view my appts. in list format to scroll through - this was so easy to look at mulitple ays events at one time. Now I can't. Can anyone ell me how to change the settings?

  • Error on MBAM Clients while start the encryption

    Hi, I am getting multiple issue while start the encryption through MBAM Client. Currently I am getting below to logs on MBAM clients 1. Log Name:      Microsoft-Windows-MBAM/Admin Source:        Microsoft-Windows-MBAM Date:          02-04-2014 19:09: