Cannot install software for printer m521dn

Hello!
I have a problem, trying to install software for HP lj pro m521dn. Tried to use both Full Solution and basic print and scan drivers installer. OS is Win7 enterprise x64. Connection with printer is network. When installing, progress bar reaches 14% and reporting "Fatal error don't allows you to use this programm. Press OK to abort" (personal translate from russian, original message is "Фатальная ошибка не позволяет использовать продукт. Нажмите да чтобы выполнить отмену"). This trouble occures on multiple PC's, but not on all of them (average on 4 of 7). The only solution I found is full reinstallation of OS and installing software on fresh Windows without any drivers installed, except drivers for network card. Can you tell me something useful about this trouble?
P.S. Sorry for my bad English.

Hi @Ranlom 
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
 
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
 
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
 
You may find the HP LaserJet Pro M521 Multifunction Printer series page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
 
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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