Cannot Install the Raw 7.3 update for Premiere Elements 11 and photoshop Elements

I get an error message when I try to update the  Raw 7.3 update for Premiere Elements 11 and photoshop Elements. It says to run support adviser which I did, but it says that it could not detect any problems.
Thanks,
Ron

The next step will be to review the installation logs for the cause of the installation failure.  You can find details on how to locate and interpret your installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

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