Cannot install the software for my new printer

I just purchased this printer yesterday and have been working all this time trying to get the software installed. I've used the CD that comes with the printer. I've used the online software and used the assistant to download and install. I've gone through many of the forums here and troubleshooted with all I've seen. I keep getting the error message cannot install. I'm getting frustrated at something so simple in the past has become a chore. I have only used HP products for my scanners/printers and I'm afraid my next step may be to pack this unit up and take it back to the store for a different brand. Please help.

Hello , Welcome to the HP Forums, and thanks for posting. I understand you are having an issue installing your new HP LaserJet Pro M177fw MFP on a Windows 7 computer. I'd love to help you with this. I would recommend first clearing the temp files on your computer to make sure there isn't anything there that is preventing the installation. Here are the instructions: Restart your computer.Click on your Start Menu.In the Search bar, type in %temp%, then press enter. Your Temp folder will open.On your keyboard. Select Ctrl + A (this will select all files)Hit the delete button on your keyboard to remove all temp files.Then I would recommend doing a clean boot of your computer. This will turn off any non-microsoft programs that are loading when you start your computer, to avoid any conflicts with the installer. You can follow the steps here to do a cleanboot: How to perform a clean boot in Windows Once the computer has started up again, try downloading and installing from the HP website: HP Color LaserJet Pro MFP M177 Series Full Software and Drivers If you are still unable to install the printer, try running the MS Fix It tool. This is a tool supplied by Microsoft to resolve Operating System issues, and this version is specific to issues when installing or uninstalling: Fix problems that programs cannot be installed or uninstalled Please respond to let me know if this helped to resolve your issue!Good luck.

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Hi there keb71,
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the language in the screenshot is Swedish which is same in English "Radera= delete), make sure you do back up first for you photos, music, documents,,,,,etc.

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Laptop nie ma oprogramowania.Pozdrawiam.
Google translate:
I can not install the software on a new XP Home Laptop Lenovo IdeaPad G580GH B960.Jak do it.
Laptop not oprogramowania.Pozdrawiam.
Moderator note:
Hello wqpubkpi,
please write in English because the language here is English.

Hi wqpubkpi,
Thanks for posting in the Lenovo Community,
Could you please share with us more details about the issue that you’re facing and what is the software that you need to install on the system?
Thanks and Best Regards,
Soha
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Cannot install the software for my new printer

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