Cannot install update due to old version. what to do?

Can't install new quicktime version needed for IPOD touch App, due to inability to uninstall older version on PC.  Can't even find older version... There is Apple update software, however. Could this be fouling things up? Should I jettison that and try new install?

Okay. Just in case it's installation configuration trouble, we should try the Windows Installer CleanUp utility.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Similar Messages

  • Error message; cannot install update due to other Firefox versions installed. How do I checkfor other versions ?

    Cannot install Firefox 7.0 update. Getting message that update cannot be completed. Check for other versions already installed. How do I look for other versions ?

    Do a clean (re-)install:
    * Download a fresh Firefox copy and save the file to the desktop.
    * Firefox 4.0: http://www.mozilla.com/en-US/firefox/all.html
    * Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
    * Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
    * Do not remove personal data if you uninstall the current version.
    * It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

  • I cannot install itunes as an old version of bonjour cannot be removed

    I tried to upgrade to a new version of iTunes but it failed and i had problems with the bonjour software. I have no managed to uninstall everything except Bonjour. When i try and install iTunes, an error message appears saying an old version of Bonjour cannot be removed contact support.
    There is a Bonjour folder in my C/Programme Files folder and is also listed in the control panel but i cannot remove it as it is looking for bonjour.msi file?
    How do i get past this?

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • Firefox 4 will not work with my OSX 10.4.11. I cannot now get back the old version. what can I do?

    Just downloaded Firefox 4. It replaced the older version on my mac but will not work with my current version of OSX.
    I cannot find where I can download the older version so now I do not have Firefox. Can you help>

    Perfect! This works!!! Mozilla... remember many Mac users keep machines a looooong time! They are like an old Mercedes. They never die.

  • Cannot install quicktime due to newer version already installed

    I'm in desperate need of help. I've been trying to install Itunes for the last 4 nights but QUICKTIME is messing it up. I keep getting the error that a newer version of QUICKTIME is already installed and the installation can't continue.
    I've been scouring the internet for hours over several nights to find a solution without luck.
    There is no entry in the Programs uninstaller for Quicktime.
    I've scoured all my HDs for quicktime and removed all entries
    I've run several reg cleaners and regedit to clean out any reference to Quicktime
    I've used the 'how to uninstall quicktime' support page and used the MS install cleanup utility, cleaned out temp files, used JV Powertools to clean out Quicktime.
    I've used both the standalone installer and the Itunes installer
    I've tried using safemode to install but the installer doesn't work in safe mode
    I've tried uninstalling several codecs in the chance that they are somehow effecting this
    I'm at the end of my rope and both me and the internet appear to be out of ideas. Of course, I need to get Quicktime on to use Itunes and my Itouch.
    I'm running a fully updated Vista install. Any suggestions would be appreciated.

    I am having the same problem. I am using Windows XP on an HP Media Center PC m7167c. I have tried everything to fix the issue. Nothing works. HEY APPLE, Can you please fix your QuickTime installer to override the "Newer Version Already Installed" message when there is no QuickTime installed. This problem has been going on for over a year. Please provide an easy alternative way to FORCE INSTALL QUICKTIME. Thanks

  • Cannot install update due to MSVCR80.dll not on computer

    I've searched for 'fixes', but there is too much conflicting information.  Does anyone have a solution please?

    Solving MSVCR80 issue and Windows iTunes install issues.

  • HT1926 new version of itune can not install due to old version of itune can not be removed

    can not install itune due to old  version of itune can not be removed

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • My iphone 4s is no longer syncing with my computer.  Why? My software on the computer IS the latest version.  Iphone 4 cannot be updated due to lack of storage

    My iphone 4s is no longer syncing with my computer.  Why? My software on the computer IS the latest version.  Iphone 4 cannot be updated due to lack of storage

    What happens when you try to sync? Do you see any error messages? Which software on the computer are you referring to, iTunes? The latest iTunes is 11.1.3. If you cannot update the phone due to lack of storage, you will need to delete some content from the phone.

  • I updated my mac 10.8 to mavericks but after installation the app store ask for the same software update again..i have a slow connection..i cannot install it again and again..what should i do?

    I updated my mac 10.8 to mavericks but after installation the app store ask for the same software update again..i have a slow connection..i cannot install it again and again..what should i do?

    In case you are not aware, Mavericks requires a high speed broadband connection.
    In the event you need to restore or repair the starutp disk, OS X Recovery also requires a broadband connection as noted here >  About OS X Recovery
    You can check your download speed here > Speedtest.net
    15Mbps or less, you may not be able to install Mavericks or use OS X Recovery.

  • Cannot install LR5 due to not having Windows 7.

    I purchased an update of LR5 and cannot load it because I do not have Windows 7. Is there anything I can do other than buying a new computer?

    From what I conclude, it is not an upgrade to 4.4, but a stand alone program that all of a sudden needs windows 7, which I do not have. After downloading windows 7 test program to see if I can have windows 7 and it's compatibility, it turns out my machine is not compatible or many issues with warning symbols. I am in the process of purchasing a new laptop with 12GB ram and 1TB hard drive, windows 8, with NVIDIA G Force video card just so I can play with LR5. All I am saying is, if it's an upgrade, fine, don't change the operating system requirements. Make it a stand alone program. Then, previous owners of LRxx have the option of buying LR5 at a reduced rate rather than paying full price. Then everyone is aware of the incompatibilities.
    Thx for listening to my rant and I appreciate Adobe to offer to repurchase the software. I just hope I can re-load LR4.4 on this new laptop and accept LR5 without having to pay again for LR4.4.
    Rémi Villars Jr.
    [email protected]
    Date: Fri, 14 Jun 2013 16:50:13 -0700
    From: [email protected]
    To: [email protected]
    Subject: Cannot install LR5 due to not having Windows 7.
        Re: Cannot install LR5 due to not having Windows 7.
        created by Ned Murphy in Downloading, Installing, Setting Up - View the full discussion
    You're welcome Rémi,
    Unfortunately, purchasing software, much like anything else you buy online, is pretty much on the buyer to beware.  The vendor cannot know the intended use, whether the software is being purchased for the machine at hand, or another machine, or as a gift for someone else.  They provide a list of system requirements in the product pages but don't intrude into your machine to determine whether or not it is a suitable match.
    It looks like Jeff might have provided a reasonable recourse for you.  Hopefully you won't run into a problem there.
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5410551#5410551
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5410551#5410551
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5410551#5410551. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • After updating an older intel macbook to Snow Leopard and ilife 11, Software Update says everything is up to date, but when I try to open iPhoto, it tells me I have to update to the latest version, what can I do?

    after updating an older intel macbook to Snow Leopard and ilife 11, Software Update says everything is up to date, but when I try to open iPhoto, it tells me I have to update to the latest version, what can I do?

    Download 9.1 and 9.2.3 updates and install them

  • I cannot install updates for iMovie, or iPhoto.

    I cannot install updates for iMovie, or iPhoto. It keeps telling me "You have updates for available for other accounts. To update this application sign into the account you used to purchase it."  The thing is, I am logged into the only Apple ID account that I have.
    What do I need to do to fix this?
    I have a MacBook Pro, with a Retina Display.

    No I did not.  These apps came with the MacBook Pro I recently purchased.  I merely logged into the AppStore and checked for updates.  Updates for iMovie and iPhoto both showed up and I clicked on update all and I got the message "You have updates for available for other accounts. To update this application sign into the account you used to purchase it."

  • I have a white Macbook 2009 on OSX Lion. It came with the OSX Snow Leopard CD, I erased the HDD and am trying to install the OSX from disc but am getting "cannot install OSX from disc" message. What can I do?

    I have a white Macbook 2009 on OSX Lion. It came with the OSX Snow Leopard CD, I erased the HDD and am trying to install the OSX from disc but am getting "cannot install OSX from disc" message. What can I do?
    I got the macbook from a friend a few years ago and it already had OSX Lion installed. Whenever it boots from the Snow Leopard disc it says it cannot install from disc. Is there anythingI can do or should I take it to an Apple store to get them to boot OSX Lion for me?

    Insert your Snow Leopard disc and restart, press and hold the C key as soon as you hearthe startup chime, hold C until you see the Apple Logo. When your computer starts up you'll be at the first install screen, choose your language and click the arrow to go to the next screen. This screen has a menu bar, from the Utilities menu select Disk Utility, select your hard drive, this is the one with the manufacturers name or numbers, click the partition tab and then delete any existing partitions by selecting them and clicking the minus. In the drop down box select one partition and click apply. Name your hard drive and click erase. When it's done quit DU and go back to the installer, install Snow Leopard. When the installer is done and the computer is back up and running run Software Update to get to 10.6.8

  • Firefox tries to install update then says cannot install update because you have to close another Firefox window, repeats every minute. Doesn't stop.

    Update cannot install, says I must close any other Firefox window. (No other window open ) Cannot install update because another Firedox window is open.Since a recent update occured, You Tube videos flicker and browser favorites flicker. There is a flash card speed adjustment. The Flash Player and Firefox is not in sync.

    See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
    Remove the files in the updates and updates\0 folder:
    C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
    (%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)
    Do a clean reinstall:
    * Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
    * Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
    * Don't remove personal data when uninstalling.
    * It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

  • Safari cannot install profile due to unknown error

    hello
    I was browsing a couple of sites today, and during browsing, i received a message saying "safari cannot install profile due to unknown error" , i am not to sure which of the sites gave this message, and browsing over them again does not give this message. I am using an iPad 2 16gb wifi. when going to General -> Settings , i dont have a profiles tab, so am not sure what profile it was trying to load. i also have nothing changed in my settings that i can see, should i be worried, that there is some spyware or malware loaded?. can an ipad get any kind of bad things through a profile install?. i have looked online but cannot see an answer.

    You can not download items from the internet with an ipad, you can download from the app store or from itunes or some cloud services (dropbox) but not from browsers, there is an Iphone app for we transfer in the app store that appears that it can be used on an ipad as well.
    You may want to take a look, its free

Maybe you are looking for