Cannot Launch Elements Editor

I have been running Photoshop Elements 12 since August without any problems, also have Premiere but not used it yet. I have now changed to a new pc and uploaded the discs again, Programmes have installed, and I can open Organiser but when I try Editor I get the message "Sign in required. Signing in with an Addobe ID and registering A P Elements is required within 7 days or it will stop working, Sign in now". Signing in makes no difference (both products were registered in August, have checked through Adobe website), the same message just keeps coming up. I have now spent over 8 hours with Customer Services and Technical Support on Chat, uninstalling and reinstalling from download links, only to come back to exactly the same problem. Has anyone else been through this and got it resolved? If not, how do I escalate this to get my product working or replaced, I can't face another evening on Chat?
Kind regards
Colin

Hi Colin,
You need to Sign in again to activate the product on new computer.
The message that "you need to sign in 7 days" appears when you are not connected to internet.So you need to connect to internet and sign in again on this new computer to activate your product and use it without any further nags.
Please let me know if you have any problems with Sign in.
Thanks,
Shikha

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School Board
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I was almost sure the uninstall, ccleaner, reinstall would resolve the problem. But, onward....
Are you working from a school or company network or from an individual home computer?
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Owner
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Roaming
Adobe
Premiere Elements
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