Cannot launch photoshop because of scratch file error (Win 7 64bit)

Hello all, I work at a school district and we have a class that uses photoshop but some fail to open due to a scratch file being locked. Now, we use Deepfreeze on all student computers in the district, that being said we force all domain users that log in to be created into a new partition (T:\) while our photoshop is installed on our primary drive partition (C:\). Could this be my problem, that my users are in a different partition and have no way to see the files in the other partion and are locked out? I've tried making the program run as an admin for all on the machines and that still hasn't solved my problem. Any ideas?

Ahh, a point I failed to see Have you tried resetting the Photoshop preference file? Hold Ctrl+Alt+Shift/Cmd+Opt+Shift as you initiate Photoshop's startup. Select "yes" when asked if you would like to continue with reset.
Benjamin

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Cannot start Photoshop Elements 8 - scratch file error

Admittedly, I posted this in the wrong forum: http://forums.adobe.com/message/3020052#3020052. Also, I resolved my issue, but I'm posting this because it's apparent other are having the same issue and maybe this will help them.
When attempting to launch Photoshop Elements 8 on a brand new, core I7 MacBook Pro running Snow Leopard, I got an error message that PSe was unable to create a scratch file due to insufficient permissions. I've seen others having this issue, and here is what I have tried:
1. Use Disk Utility - repair permissions -- no change
2. Allow my account, which is an administrator to read/write to root drive (manually changed permissions). No change.
3. Started PSe while holding Option Command and attempted to change scratch file location from "Start" to "Macintosh HD" - no change.
4. Multiple uninstalls, manually deleted plist/prefs followed by reinstalls - no change
I read all the posts I could find on this topic and advice I received was:
"2) Check your disk/folder permissions -- because they are messed up, as previously discussed in this topic (even though it's about Windows)."
This did not resolve the issue. I think this is a PSe bug that should be filed/fixed. As I said, this is a brand new machine and fresh install.
What did work for me after trying the above: Plugged in a FAT32-formatted Western Digital USB external drive and started PSe. PSe was able to start and I've been able to use app.
Again, I think this is a PSe bug.
-Randy

Ahh, a point I failed to see Have you tried resetting the Photoshop preference file? Hold Ctrl+Alt+Shift/Cmd+Opt+Shift as you initiate Photoshop's startup. Select "yes" when asked if you would like to continue with reset.
Benjamin

Cannot initialize Photoshop because preferences file was deleted

Hi. I recently had problems with startup disk being full and had to empty Cache.
Now, when I go to open up Photoshop CS5 for the first time after rebooting, I get this error message:
Cannot initialize Photoshop because preferences file not found, it was deleted.
Can anyone tell me how to correct this problem?
Thank you,
Gail

There is a similar thread HERE with several suggestions.
--OB

Please help me!! Error: Ipod cannot be updated because it contains files

I keep on getting the error: "Ipod cannot be updated because it contains files that are use by another application" I try to restore and I get "Ipod cannot be restored because it contains files that are use by another application." I have Itunes 7.0 and the Ipod video is version 1.1.2 and I am trying to update to version 1.2.
I would be most grateful to have your help....:-)

I am not too sure with iTunes 7, for iTunes 6 I solved in these ways
http://docs.info.apple.com/article.html?artnum=93764
Turn off all anti-virus software
Reboot your PC and Reset your iPod
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Nano Error - The iPod cannot be ejected because it contains files that...

I am receiving the following message from windows -
The iPod cannot be ejected because it contains files that are in use by another application.
Thus far I have
reset me iPod, restores my iPod, uninstalled and installed iTunes. I have also removed Music Match Jukebox.
Any help is appreciated.

hi annicajess!
The iPod cannot be ejected because it contains files that are in use by another application.
let's try an experiment. first, let's check to see if the wee darling will disconnect properly if you switch off your antivirus and antispyware prior to an attempt at an eject.
if you're still getting the message, let's try steadily switching off background applications prior to attempts to eject (the following article is actually about installer errors, but the technique is the same for this sort of thing):
Close Applications Running in the Background
can you identify which application is causing the problem?
keep us posted.
love, b

I can't start CS6 I get this error message "Could not initialize Photoshop because the preferences file was invalid (it has been deleted)." What do I do now??

When I try to start CS6 I get this error message "Could not initialize Photoshop because the preferences file was invalid (it has been deleted)." What do I do now??

Please refer:
FAQ: How do I reset my preferences?
Regards,
Ashutosh

How do I fix this error? "could not initialize photoshop because the preferences file was invalid"

How the hell do I fix this error? "could not initialize photoshop because the preferences file was invalid"

Try Resetting your Preferences: Hold down Ctrl Alt Shift keys while starting Photoshop. You will see the Reset dialog.

I am getting a photoshop error could not load photoshop because the preferences file was invalid and cln't load actions because of an unexpected end of file encountered.

I am getting a photoshop error could not load photoshop because the preferences file was invalid and cln't load actions because of an unexpected end of file encountered.

Are you trying to open Photoshop directly, or open it by double clicking on a Photoshop document, like a PSD file? If the former, then you might need to reinstall. Resetting Preferences would be the firs step, but I am not sure if that will work if Photoshop is not opening in the first place.
Try doing so anyway. Hold down Shift Alt Ctrl (Shift Opt Cmd) while opening Photoshop. OK the message to delete Preferences.
If you get the unexpected end of file error while trying to open Photoshop via a PSD document, then there is more than a good chance that that file is toast.
If still stuck, we need to know Operating System, and Photoshop version.

Cannot launch Photoshop CS6...says preferences file deleted...what should I do? I use a mac

Cannot launch Photoshop CS6...says preferences file deleted...what should I do? I use a mac

See here:
FAQ: How do I reset my preferences?

HT1386 After downloading music to my Playlist, when I try to sync the music to my IPod, it gives the error (The IPOD cannot be ejected because it contains files that arer in use by another application. What does this mean?

After downloading songs to my Playlists, when I try to
sync the music to my IPod, an error msge says
"The IPod cannot be ejected because it contains
files that are in use by another application".
What does this mean??

- Terminate the sync
- Reboot the computer
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Try again. If still problems try:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP\
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

I cannot download Photoshop because it says my scratch discs are full ?

I cannot download Photoshop because it says my "scratch discs" are full ?

Sound like you the disk you download to is full. The Photoshop download is over 1GB in size. Check that your download has a few GB free.

I downloaded Photoshop, but cannot launch it because my Mac is not 64 bit. If I buy a new Mac, will

I downloaded Photoshop, but cannot launch it because my Mac is not 64 bit. If I buy a new Mac, will I be able to download Photoshop again?

Yes of course.
You can download and install it as many times as you like on as many computers as you wish.
But you're always restricted to a maximum of two activations at any time.

Error: this song cannot be played because the original file cannot be found

I recently purchased a new computer and restored my music to the new computer. Although all of my songs are being displayed in the itunes library only half will play. When I try to play the remaining songs I get a message that says "this song cannot be played because the original file cannot be found". I'm at a loss and need help because all of the songs are in the same folder.

Hi
I've pretty much got exactly the same problem. We've just replaced our old computer with a laptop and I've transferred my iTunes library over but I can't open almost all of my songs as "the original file couldn't be found." I've tried the "locate" prompt but that gives me so many different options, all to no avail. However, I have added a few new CDs since transferring the library to the laptop and they open up without any problems.
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Cannot complete request because of a disk error

HI all,
I just upgrade to CS4 creative suite on my iMac and using for about 2 months. Everything is fine and great until recently.
Suddenly, I will always get this message "Cannot complete request because of a disk error" when I try to open or save the file in Photoshop CS4. Then, the program will freeze. Sometime re launch it will solve the problem but mostly not. I will need to force quit or restart my computer to make it go away. Also, when I start up the program, it takes a little bit longer than before to read the preference file. It will stay saying "reading preferences" for like about half to one minute.
First, I think there is a problem on my HD. I used disk utility to check it and the HD was fine. Also, the problem only happen in Photoshop but not others programs.
I really want to find out what's the cause of it.
Does anyone can help me figure out the problem? Thanks!
Rachel

you need to BACK up your data now
then add "disk error" to your search (it has been covered before)
you could have "bad blocks" on one of your disks that a scratch disk is hitting, or a file written over a bad area that can no longer be accessed
Basically, I would get the BACKUP done, then "Carbon Copy Cloner" clone the hard driver over to a new drive if you are lucky, the clone will get you back to work
If the problem is hitting on your Scratch Disk, you could try to "zerowrite" it to repair it
"" are all search words...

Work stoppage because of scratch disk error. The torture continues! Please help!

Hi, everyone:
I would greatly appreciate help.
In December, I began receiving the error message Could not initialize Photoshop because the scratch disks are full. I deleted all the large files from my hard drive, and the problem went away.
Now, I am working on a large Photoshop file (i.e., 585,155kb). I am working at 300 ppi for print reproduction, using multiple layers. I am opening each new image to be added to the master document in a separate Photoshop window. I set the resolution of each at 300 ppi, then crop and transfer to its new layer in the master file (using drag and drop). After I crop and transfer, I close the open window of the file I just cropped and transferred. No other programs are running. This seems to be fairly standard stuff.
All was fine (although very slow) until two nights ago. When cropping, I received the error Could not complete your request because the scratch disks are full.
Once again, I researched scratch disk error messages, and I came to the conclusion I had no choice but to increase my RAM. So, I upgraded from 512MB to 2 GIG. (I successfully opened my PC and installed the RAM myself, confirming it on the Properties window. A major success, as the RAM was costly, and difficult to find, so I saved some money and time by installing it myself!)
With great enthusiasm and excitement, I opened the master Photoshop file again and the next image to be set to 300 ppi, cropped, and transferred over to a layer. But, when I tried to crop, I received the SAME sickening message, Could not complete your request because the scratch disks are full.
How can this be? I have four times the RAM I had before, which was costly, and I expected Photoshop to work swift and smooth with this new, more efficient increase in RAM. I am simply bewildered.
I tried changing my Scratch Disks to C: rather than Startup, but then I received the error message You currently have Adobe Photoshops primary Scratch and Windows primary paging file on the same volume, which can result in reduced performance. It is recommended that you set Adobe Photoshops primary Scratch volume to be on a different volume, preferably on a different physical drive.
More scratch disk torture.
None of this makes any sense, and, while Photoshop error messages are upsetting, they dont explain what you should do. I am not a programmer, and I am totally stumped.
I know that someone somewhere upgraded their RAM and still received a Scratch disk error too, so I hope someone can advise me on what I need to do next. I cannot continue my work and just spent a lot of money on RAM.
Thank you!

Hi, everyone: Thank you for your help with my problem. I appreciate everyones time and feedback, as well as the openness to help and explain (and further explain) what I do not fully understand. I learned a lot more, as Photoshop always introduces new things to learn and figure out. (One has to be part programmer to make PS work!) I appreciated the clear instructions and simple analogies too (for example, the head vs. suitcase was great).
Good news: The Scratch disk error has subsided for now!
I believe (although I am not certain) that the problem was something very simple after all, and I am embarassed. Only time will tell if this was really the culprit, for, if the Scratch disk error reappears later, it may be something else all together that is lurking in the background.
For now, it seems to have been a problem that Peter K.s advice helped me discover...
Peter's advice was to check the crop settings in the option bar for the common mistake of specifying pixels/cm rather than pixels/inch. My setting was correct (pixels/inch). However, I inadvertently used my pixel width number as inches in the Width setting, causing a MUCH bigger file than intended. When I changed the number, the Scratch disk error disappeared, putting me back in business! Thanks, Peter, for pointing me the direction that eventually revealed the problem.
Could it be this simple?
I kept working most of the night to test drive, free of the Scratch disk error for now! I hope the good fortune continues.
The lesson for others may be to check simple settings carefully first, before diving into the deep end of Photoshop.
Meanwhile, the new RAM is speeding up Photoshop considerably, so I feel like it was a good investment and will probably help safeguard against further Scratch disk errors, which I have had in the past. Also, Ive taken everyones advice to consider a dedicated, separate HD for Photoshop Scratch disk use. Ill plan that as a future/next investment. However, technical notes say an external HD isnt a good idea, but I dont have capacity for an internal HD, so it will have to be an external one. I would appreciate any words of wisdom here. Also, I still have to research SATA-II drives too (which are new to me) and ascertain if I can utilize one on my system. It may simply be too old for this technology, if it is new?
If interested, I also tried several things:
(1) Checking the space available on my HD again The pie chart indicated it was approximately half full (there was 46% free space, or 34.38 GB free space). I'll look for more to remove, but it seems reasonable to have 46 percent available, I think.
(2) Checking the need to DEFRAG The Analyzer said a DEFRAG was not needed, and, indeed, the color chart that plotted the files showed only a thin red line or two (red indicates fragmentation).
(3) Searching for more TEMP files to delete. I found 750 MB in TEMP files to delete, so, while not a lot, there were some still there. Previously I followed these directions to safely delete temporary Internet files: Ctrl Panel > Internet Options > General > Delete Files > Delete all offline content. But, when I navigated to C:\Windows\Temp, sure enough, I found more. Directly opening C:\Windows\Temp seems to be more effective. (I have done it that way in the past too, but lately I was trying to follow the "safe" way I had stumbled across recently.)
(4) Checking my Photoshop Memory Allocation, which was already set at 85% (which may be too high, so I may back it down later, but I did not change it for now). I remembered adjusting it some time ago, but I had forgotten by how much!
I also read the links that everyone recommended, as well as numerous other documents I found across the Web. Some introduced still more to learn/understand, of course.
Thank you once again. Ill resurrect or repost if the Scratch disk error haunts me again later, but, for now, a happy ending.

Cannot launch photoshop because of scratch file error (Win 7 64bit)

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