Cannot launch V cast Media Manager after install

Windows XP, SP3
Just installed the program (and uninstalled, and reinstalled 3x's with and w/o security programs enabled). Upon the finish of the install is a "Launch" button. When clicked, the program launches, a tutorial screen pops up, and freezes every time. I've tried restarting the computer and then restarting the program with no success.
My husband has installed it successfully on our Mac OS 10.6.6 and Windows 7 systems.

Just joined up. Having the same problem. Was on the phone with 3 different Ver. techs for 4 hrs. before one asked me to check the FAQS, which states Verizon V-Cast is down. They didn't wven see it! Been over 12 hours and STILL DOESN"T WORK! I'm just trying to download pics from my old (broken lv11000 env-touch) to the warranty replacement without having to buy the $card. All the techs said I should be able to download without the crd if their system was up. Any suggestions or experience out there??

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