Cannot Link Account Number to MyBT

Hi guys,
So the title pretty much sums this up.
To give a little background on the situation, we have an issue with an outstanding bill that we need to sort out. Calling BT about the bill gave us mixed messages, so I was hoping to resolve the problem online instead. I went to add our account number (which was on the letter we received about the outstanding payment) to our MyBT account so I could get some clarity on the situation, but I'm met with "We are not able to add this account to My profile. Please contact us for further help".
What can I do about this?

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