Cannot load any web pages on all applications after firefox upgrade ,connection ok firewall configured to allow firefox

vista
firefox 3.68
hp pavillion dv6100

I have removed and added firefox in firewall exceptions, no change
I have turned off firewall, still no change
I have reinstalled firefox , no change
I have installed chrome and opera , same outcome
All other computers using this connection are normal
problem is isolated to this particular laptop
thank you for your reply

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