Cannot load messages in Gmail anymore, only grey field appears...can answer however.

Hi,
This morning, when opening Gmail I could not read my messages anymore, text is not visible only a little grey field appears where the text ought to be... Updated firefox, problem still persists. Does not occur when in Safari ( but I prefer Firefox)..Also can't expand messages, I am however able to type a message myself

Similar Messages

Safari is having problem loading messages in gmail. When using other browsers, there is no problem loading and viewing the messages. What is going on? please help!

safari is having problem loading messages in gmail. When using other browsers, there is no problem loading and viewing the messages. What is going on? please help!

I should have explained further. The game opens in a new window over to the upper left of my screen, leaving the original page underneath. I tried minimizing it so that I could get to my toolbar and did the View > Zoom > Reset. This has no effect. The lower portion of the game is still not showing. Using other browsers the window or frame of the game is much larger, therefore everything shows.

Icloud cannot load messages

Dear All,
Can anyone help please?
I have tried and tried and tried to load messages held in my inbox from iCloud, but without success. It repeatedly gives me a 'Cannot load messages' error. This is definitely apple's problem as I have tried with 3 different devices (one android, one windows and one mac).
Does anyone know why or more important how I can load my own email messages within my inbox using iCloud?
I want to search for an email receive 6 months ago and I know it is there but can't connect to the server to search the inbox.
Please help stop the frustration (this isn't the first time its happened!)
Cheers

"load storage plan" make no sense at all. What do you mean by that? Are you unable to buy more storage? What error messages are you getting?

Firefox cannot load all websites in e10s window. But Firefox can load all websites in e10s window.

Firefox cannot load all websites in e10s window. But Firefox can load all websites in e10s window.
It shows mostly, Tab crashed Well, this is embarrassing.
Well, this is embarrassing. We tried to display this Web page, but it's not responding.
Tell Mozilla about this crash so they can fix it.
Or sometimes for the last tab it shows :
Websites show a spinning wheel and never finish loading
Of course other browsers works 'perfectly' onto loading sites.
What can I do. Is this an e10s bug, that I could help to qualify and how?
Also looking for a workaroud. I want to restore my tabs onto a non-e10s window, but really don't figure how to do that. Means, after relaunching FF-nightly, restore my windows and tabs.
He still give me this message :
Nightly is having trouble recovering your windows and tabs. blah blah...
I want to disable e10s as of for now, until he will maybe work again.

If you would like to disable e10s please follow these steps:
https://wiki.mozilla.org/Electrolysis#Enabling_and_Disabling_Electrolysis
Don't worry e10s is getting better every day. It's just a matter of time and hard work.

I get the "Fast Browser Plugin not loaded" message every time i run safari and I can't find an MTWB folder anywhere on my hard drive?

I get the "Fast Browser Plugin not loaded" message every time I run Safari and I can't find an MTWB folder anywhere on my hard drive? This doesn't seem to be causing a problem, but is a puzzle?

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/(\/Users\/)[^/]+/\1-/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '/:$/{s/ *:$//;x;s/\n//;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; fdesetup status | grep -q On && o=on || o=; Ps "FileVault"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^$.+$ //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "; exit}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
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☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
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11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

I keep getting an error message when I attempt to print: "Cannot load library LXBCPRP.DLL", but only from within Firefox.

Within Firefox and websites visited within Firefox, whenever I try to print using my Lexmark Z605 printer, the error message "Cannot load library LXBCPRP.DLL, using default '' appears. The printer works fine from other programs and indeed worked fine from within versions of Firefox before 4.0.1, and I have even updated drivers from Lexmark, but the problem persists.

Thanks for your time, but I maintain my position. There has been no problem with my printer from purchase (5+ years ago) until Firefox 4, in particular no problem with Firefox 3.x. I have no problem with ANY other applications I use now and have run through them all to check.
Firefox 4.0.1 remains the prime suspect, but I am willing to try any fix that the wonderful members of Firefox community may care to suggest.

I upgraded Firefox (Wndows). I cannot make calls from Gmail anymore and I cannot opt out of all ads!

I tried to reset all my preferences to the prior version. Nothing works. I cannot not copy/paste from the mouse anymore.
I cannot eliminate ads (I used to). I cannot make calls from Gmail like before this version?
I am very frustrated.

It could be the work of one of your add-ons, or even add / mal-ware.
Look thru your add-ons list and make sure you know what each one is
and what it does. Also, check the programs that are on your computer
'''Windows:''' Start > Control Panel > Uninstall Programs.
'''Mac:''' Open the "Applications" folder.
'''Linux:''' Check your user manual.
Go thru the list. If you find something that you don't
know what it is, use a web search.
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Troubleshoot Firefox Issues Caused By Malware]''' {web link}

Blackberry Messenger: Cannot receive message from one contact only

I have been using Blackberry messenger since a few months ago. It has been working fine until 3 weeks ago that it stopped working with only one of my contacts:
I message with my friend every day and out of the blue one day I can't receive any messages from him anymore, and all the messages I send to him would only turn to "d" status even he's read them already (and he'd appear as away on my contact list with a little clock next to the smiley... messages never turn to "R").
My handheld is on a BES and his isn't. I am in the US and he is in Europe. Not sure if that's the reason... but I have other contacts that are either on or not on the same BES and there's no problem with them. He also has contacts that are in the US as well and doesn't have any problem with them either...
We have tried battery pull, shortening name, deleting and re-adding and no luck.
Can any one please help? Thanks!

Welcome Tiramisucat; I have the same problem and a few others share your frustration. There is one BB user who reported today that he finally fixed his problem with the assistance of RIM. You can read about his experience in the following thread BlackBerry Support Community Forums : Smartphones : BlackBerry 8300 Series Smartphone - BlackBerry Curve : Re: PENDING blackberry messenger contact.

When I click on a message in my mailbox only he heading appears. The message only shows when I right lick and then click ' Open". What's going on?

When I click on a messge only the heading appears. I have to right click and then click 'Open" to see the message. What's going on?

Try Settings>General>Accessibility>Vision>Speak Selection>ON

Cannot load Messages app on my iMac

I have an iMac running Yosemite and an iPhone running 8.1. Occasionally messages appear on my iMac but they don’t arppear on my phone. When I open the Messages app on my iMac I cannot access the messages. The Preferences option and Add Account option is greyed out in the menu. Can I reload the Messages app, or is there something else I should do to have the iMessage app working on my iMac?

Oh, I seem to have resolved it. No idea how, but creating a new Messages account seemed to kick start it all.

Cannot send messages in gmail after uploading Yosemite

Like many others, I have not been able to send Gmail messages after uploading Yosemite 3 days ago. The response is always the same, a server notification, Gmail (offline). I've tried several different "fixes" on the Gmail side with no luck. They include the deactivating/reactivating SHOW IN IMAP function and deleting my Gmail account and re-loading it. Does anyone have anything new on this? This really stinks.

I'm not sure what exactly I did that finally fixed it, but I erased my iCloud and Gmail accounts, restarted the phone, and added Gmail first. But I removed Gmail so many times who knows what actually did it.

Mail is slow to load messages from Gmail, Exchange and inbox.

I have three email accounts in Mail, iCloud (12k), Gmail (57k) and Exchange (31k). I have just around 100,000 total inbox and sent messages.
Often, like 99% of the time, I'll get an email alert in notification center and when I click on it mail is unable to display this message because it hasn't come through yet. Sometimes I'll be looking in Inbox (all three accounts combined) and the message that just came through, or the last dozen messages, aren't there. If I go to the individual account, I can read the messages that came through. Other times, inbox is just empty for a few minutes.
I've given up on using the UNREAD smart mailbox because I'll be reading a message in there and it just disappears because I guess after viewing it for more than 3 seconds means it has been read.
This is growing increasingly frustrating. Does anyone know of a fix for this? Do I have too many messages? I'm really good with keeping a zero inbox and deleting messages I don't need.
I actually rebuilt my entire computer, erased the hard drive even, just to fix this email issue. It didn't help at all.

I'm having the same type issue. I'll hear Mail chime and there will be nothing new.
I even have rules to make the Dock icon bounce when I receive email from certain people... that will trigger, but no new messages. Eventually they show up, sometimes hours later, but there was at least one Gmail message that Mail never delivered. That really has me concerned and looking at alternatives.
All of this started for me after Apple's patch to fix Mail.

Cannot receive messages from one person only...

My friend and I both have iphone 4s (with iOS 6.1.3). One day i stopped receiving messages from her. I can still receive an iMessage from her (but since neither one of us has data that is dependent on internet availability) but regular text messages won't come through. She can receive regular messages from me. I can receive regular messages from everyone else (including other iphone users). I don't know what happened. I have tried multiple suggestions i found online (including deleting and readding her contact, she did same, restarted phones, typed number manually, typing number twice etc.) but none of them work. If anyone could help it would be much appreciated!!

I'm having a similar problem. I can receive texts from this one person but he cannot receive mine. I can also not call him but he can call me. He uses A T&T but does not have this problem when texting other verizon users. I have an Iphone 4S and he has an Iphone 5. This has been happening for 3 days. I have tried resetting the networks, restarting my phone, and checking blocked contacts. Nothing is helping with the issue.

When I load Messages, the preferences option is greyed out

I've synced Messages with my iPhone and my iPad but haven't been able to do so with my iMac. When I activate Text Message Forwarding for my iMac, it won't send a confirmation code to my computer. Also, when I go into Message on my iMac the Preferences option is greyed out.
Suggestions?

Hi,
In iChat and Messages up to version 8 in Mavericks this was solved by going to ~/Library/Preferences and finding the com.apple.ichat.plist and Dragging it to the Trash and restarting the app.
Whilst Yosemite still lists Messages as version 8 it is significantly different.
It seems here the Font AppleGothic.ttf needs to be active (and Validate).
It may be you need to do both as someone in the Yosemite Community did the deletion first then validated the Font before restarting and then getting their window to look "right".
9:23 pm Sunday; October 26, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

I have been using Photoshop Elements 8 for years. All of a sudden, the cropping tool changed: I cannot crop vertically or horizontally anymore--only diagonally. This has made it impossible for me to get the photo I want. I hope someone knows how to fix th

I have been using Elements 8 ever since it came out, and all of a sudden the cropping tool has changed: I can no longer crop horizontally or vertically, only diagonally. The up/down/side arrows have disappeared! Please help if you can, I'm no longer able to make my photos look their best. Thank you in advance.

Quit the editor (Quit PSE on a mac). Then restart it while holding down ctrl+alt+shift (command+option+shift). Keep the keys down till you see a window asking if you want to delete the settings file. You do.

Cannot load messages in Gmail anymore, only grey field appears...can answer however.

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