Cannot load printer driver -- direct USB to HP Laserjet 1020. OSX finds the printer, but "Print Using" will not accept the driver. I downloaded from HP, installed the DMG and PKG. Things looks OK, but Print Using: won't accept the driver. Please help !
Sorry for the long title -- I am new to this forum.
This should be SIMPLE -- just trying to get old Mac G4 desktop to print on directly attached (USB) HP Laserjet 1020.
Several online sources say the HP drivers for Laserjet 1022 work fine ...
I deleted all printers, installed the HP drivers (all prompts indicate it is installed fine), re-connected the printer by USB. OSX recognizes the printer and auto-populates its name in the Name: box, puts "desktop" in the Location: field ... and the Print Using: field is gray, saying "Please select a driver or printer model"
I click the arrow to expand options, choose Other ... and get a selection box for identifying the driver. I open the folder with the PKG file and click it ... and then find myself back at the printer setup with the the Print Using: field still gray, and still saying "Please select a driver or printer model."
I have tried this process a half-dozen times with re-starts in between --- cannot get past this sticking point -- aargh !
Any advice would be welcome. Thank you !
Hi, no apologies needed, the new forums are the worst iteration so far!
Anyway, getting old here, but I think I have an hp 1022 at work that works fine in 10.3, 10.4, & 10.5.
Try this & let us know the outcome...
Safe Boot , (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
Might try Printer Setup Repair 5.1...
http://www.fixamac.net/software/index.html
Reboot & try setup again.
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Welcome to the HP Support Forums. I understand that you are no longer able to print to your Photosmart Plus B210 printer from Microsoft Word.
I am presuming that you are using a Mac Operating System as indicated at the top of your post. I have done some research and found Microsoft’s document titled Troubleshooting damaged documents in Word for Mac. It has the steps when printing from Microsoft Word 2008 for Mac.
Please let me know the outcome.
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP
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