Cannot load the recovery media since my keyboard and touch pad do not work

My labtop Toshiba C55D-A5392 may have a virus issue which cause the keyboard and touch pad do not function.  initially only a few keys don't work...after a couple days most keys don't work and now no keys are working and the touch pad failed too. I can't even load up windows now.   I bought a recovery media from toshiba and try to reset the laptop to factory settings.  I received the USB drive media from Toshiba, but I cannot load it since I cannot get the laptop into the bios (since my keyboard does not work).  Can anyone help me to resolve this issue?

Try pressing the fn key and f2 to reach bios
or
try a usb mouse from your desktop
S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

Similar Messages

  • My Hp Pavllion dv7 keyboard and touch pad will not work

    Hi. My Hp Pavllion dv7 keyboard and touch pad will not work. Been going on for a few months now. Read in the support forum that replacing the battery might help however it hasnt. Ran updates for Windows Vista and Microsoft Security Ess. Boots up just fine however unable to place in my password to get to my user profile and always have to work from guest......unless I have a USB keyboard handly at the time. I use a USB wireless mouse as well.
    Please help and thank you

    The keyboard and mouse (touchpad) are separate devices which could go bad at the same time but that would be a huge coincidence. I would try reseating the ribbon cables to the motherboard for both. Here is the Service Manual:
    Manual

  • Keyboard and mouse pad do not work; authorised service?

    the keyboard and mouse pad on my new macbook (3 weeks old)have stopped responding. I have tried everything to restore it except reinstalling the operating system. The disk utility and hardware test do not show any problems, and when I attach an external mouse and keyboard the computer works just fine. Can this problem be anything other than a faulty connection or lose wire?
    I live in Venezuela and will have major problems getting the mac back to the US (where it was purchased) for service. Apparently there are "authorised service providers" here in caracas; does that mean they can work on my mac without me losing the warranty?
    thanks for any help..

    Huh...I've never managed to do what you have, so I'm a bit out of ideas...
    That being said, if a customer brought me a machine in that condition, I'd boot from a "live" Linux CD, save all important data on an external drive, wipe the HD clean and install a fresh OS.
    Good luck.
    Cheers,
    George
    In daily use: R60F, R500F, T61, T410
    Collecting dust: T60
    Enjoying retirement: A31p, T42p,
    Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
    Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

  • Keyboard and Touch pad is not responding

    I have one Lenovo G450 with Windoxs 7 which was working fine. But suddenly I am having some strange behavior.
    Like, when I am starting my laptop then its keypad or touch pad is not responding. After couple of shut down/restart (can't figure out how many times, actually its not constant) the keypad or touch pad is responding and working fine. Again when I shut down and try to start sometime later then having the same problem.
    Please help.
    --Bashar

    Hi
    Welcome to Lenovo Community
    Please check the following options .
    Try entering the Bios using F2 Button , If you are able to enter Bios
    Load Setup defaults .
    Then try to Load system to safe mode by pressing F8 key & check if you are able to use the Keyboard and Mouse
    If it is working fine then try to uninstall the devices from device manager . Restart the system and boot to normal mode
    and verify the keyboard & touchpad is responding .
    Hope This Helps
    Cheers!!!

  • Pavilion dv7 entertainment PC keyboard and touch pad don't work.

    Hey I just updated my computer from hp health check and now my built in key board and mouse are not working. I tried restarting it and even taking out the battery holding the power button for 30 sec and that didn't even work so now I'm stuck on what to do and my web browser says I can't talk to any one live at the moment. Please help I have a paper I need to type by friday and this usb keyboard doesn't work very well.

    Try pressing the fn key and f2 to reach bios
    or
    try a usb mouse from your desktop
    S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

  • Hp Pavillon dv7 keyboard and touch pad won't work!!!!

    My touch pad and keyboard on my laptop will not work unless i how the power button for a minute while no power is hooked up.

    The keyboard and mouse (touchpad) are separate devices which could go bad at the same time but that would be a huge coincidence. I would try reseating the ribbon cables to the motherboard for both. Here is the Service Manual:
    Manual

  • Keyboard and Touch Screen both not working

    Hi everyone.
    My dog got to my palm pre and put a crack in the screen. I ordered a new one on Ebay. 
    So I disassembled the phone, and reassembled it using Youtube videos. No spare screws or parts so I'm pretty sure I did it correctly.
    The touchscreen looks great now, but is completely unresponsive.
    The keyboard is almost as bad, but if you hit the buttons eventually one might come up on the screen, and the symbol screen keeps popping up repreatedly.
    Did i reassemble it incorrectly? Any suggestions? Thank You!
    Post relates to: Pre p100eww (Sprint)

    ok **bleep** i guess nobody has any ideas?

  • Keyboard and Touch-Pad Not Working After Having to Install New Hard Drive

    I had to install a new hard drive in my HP Pavillion DV9700t that has Vista Home Premium 64-bit.  After going through the recovery process with backup disk the built in keyboard and touch-pad do not work.  During the installation, an error message came up saying something along the lines of "the drivers are not supported by this verison of windows because they are unsigned."  The drivers that had that error were "hpqkbfiltr keyboard filter driver," "HP remote control HID Device," and "hpqkdfilter driver."  I tried to update the drivers for the keyboard from the hp website, but the keyboard and touch-pad still do not work.
    My question is, where do I find the digitally signed drivers for the keyboard and touch-pad that Vista won't flag and disable?
    Help please!

    Sparkles,
    Thanks for the suggestions.
    When dealing with MS Fix It, I was choosing run.  Upon further investigation on that site, there really isn't a scan that applies to my issue anyways I tried the .NET Framework repair tool, and that seemed to work.  It told me to try re-running what I was having issues with, so I tried running the Windows PowerShell again, but again was faced with the following message "windows update standalone installer encountered an error: 0xc8000247." I went back to the .NET screen and hit "Next" because it didn't work, and that responded by saying they were going to submit logs to Microsoft.  I won't hold my breath on that one.
    I'm to the point where I honestly don't care anymore.  I have no idea what to do, because doing a clean install with the discs HP sent me isn't going to help because they are just recovery discs, and not an actual Windows disk.  This is the second hard drive I have had to put into my laptop and use those recovery disks on in the last 3-years.  The built-in keyboard hasn't worked during that time frame on either hard drive.  I don't think the recovery disks I was sent install properly.  Not sure where to go from here.  I spent way too much money on this laptop years ago having it custom built to handle all of my drafting programs, so I don't want to just kick it to the curb.  I was looking into the possibility of just replacing it, but I cannot stand the Windows 8 interface.
    I guess I should have fixed the issue with the keyboard on this hard drive before loading all of my programs.  Between the recovery disk install, formatting of the hard drive, and installing all of my programs it took well over 12 hours.  Not really looking forward ot that again Then there's shockwave and flash and all of the other goodies that my recovery disks won't restore anyways.
    Sorry if this seems like a negative post, but I'm just tired of trying to no avail.  Maybe I should just take it somewhere to get it looked at, but I can't see them being successful if the recovery disks won't help anyways.
    Thanks for you help,
    MadBuch

  • My keyboard and touch pad just randomly stopped working, how do I fix it?

    My keyboard and touch pad randomly stopped working and now I can't do anything, does anyone know how to fix this?

    Try SMC and PRAM resets:
    http://support.apple.com/kb/ht3964
    http://support.apple.com/kb/ht1379
    Ciao.

  • I have acquired a macintosh 950 computer made in approximately 1995, which powers up just fine, except that I cannot get the system to recnogise a keyboard and mouse.  Any suggestions would be helpfull!!

    I have acquired a macintosh 950 computer made in approximately 1995, which powers up just fine, except that I cannot get the system to recnogise a keyboard and mouse.  Any suggestions would be helpfull!!

    ray,
    We just moved a couple of those CPUs the other day.  Can you indicate your location with the name of a city near you?  A user group might be nearby.
    Jim

  • HT5642 my ipod is stuck in the recovery mode since 2 days and it is not restoring with itunes

    my ipod is stuck in the recovery mode since 2 days and it is not restoring with itunes
    plzz help me friends

    What exactly happens when you restore via iTunes? Error message?

  • My Keyboard and touch-pad will work during post, but will not work after the os loads?

    I have a G60 and My Keyboard and touch-pad will work during post, but will not work after the os loads? Im running Windows 7, Anyone have any Ideas? I have already tried a hard reset, and safe mode???

    Try pressing the fn key and f2 to reach bios
    or
    try a usb mouse from your desktop
    S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

  • The "alt, ctrl and shift" on the left side of my keyboard keys integrated notebook did not work. What should I do?

    The "alt, ctrl and shift" on the left side of my keyboard keys integrated notebook did not work. What should I do?

    Hi Luis Fernando Garcia,
    Thanks for using Apple Support Communities.  This article has troubleshooting for keys not working on your keyboard:
    One or more keys on the keyboard do not respond
    http://support.apple.com/kb/ts1381
    Some keys don't work as expected
    From the Apple menu, choose System Preferences.
    From the View menu, choose Speech.
    Click the Text to Speech tab.
    If "Speak selected text when the key is pressed" is enabled, the key or key combination set to speak text cannot be used for other purposes or used to type text--click Set Key and change it to a less-commonly used key combination (try to use modifier keys such as Shift, Command, Option, and Control). Or, disable the "Speak selected text when the key is pressed" option.
    Click the Universal Access pane in System Preferences, click the Keyboard tab.
    Make sure that Slow Keys is turned off. With Slow Keys on, you need to press a key for a longer period of time for it to be recognized.
    In the Universal Access pane, click the Mouse tab, and make sureMouse Keys is turned off. With Mouse Keys enabled, you cannot use the Numeric Keypad to enter numbers--instead the keypad moves the pointer (cursor). (There is an option to enable Mouse Keys with five presses of the Option key; you may want to turn that option off to avoid accidentally enabling it.) If Mouse Keys is enabled and you are using a keyboard with no numeric keypad or Num Lock function, seeUnable to type while Mouse Keys is enabled in Mac OS X.
    If the function keys on the top row of the keyboard are not working as expected, see Mac OS X: How to change the behavior of function keys.
    If the issue persists, use Keyboard Viewer to help isolate the issue:
    Click the Language & Text pane (Mac OS X v10.6) or International pane (Mac OS X v10.5.8 or earlier) in System Preferences.
    Click the Input Sources tab (or Input Menu tab in Mac OS X 10.5.8 or earlier).
    Click the Keyboard & Character Viewer "On" checkbox to select it (click the Keyboard Viewer "On" checkbox in Mac OS X 10.5.8 or earlier).
    From the Input (flag) menu, choose Show Keyboard Viewer.
    If the keyboard is connected and detected by Mac OS X, the keys you type will highlight in the Keyboard Viewer window. Open TextEdit (or any text application), and try to type something using the keys that were previously not responding to see if they highlight in Keyboard Viewer.
    Cheers,
    - Ari

  • Non-responsive keyboard and touch pad

    I have a dv7-3065dx Entertainment Notebook.  After the computer starts up and reaches the windows login screen, the keyboard and touch pad are non-responsive. The curser is blinking in the space to type the password, but I cannot type anything. Does anyone know what is wrong and how to fix it?

    Hi,
    Can you access Windows Recovery Console by tapping away at f8 as you start the notebook?
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Keyboard and Touch Pad are Dead!

    Today the keyboard and touch pad died on my MacBook Pro. Both were working fine earlier this morning, but suddenly stopped working this evening. Not only that, but now OS-X takes a very long time to boot and shut down as well as Windows Vista on my bootcamp partition. Also, the cooling fan spins at full speed during boot-up and stays at full speed when the login screen appears. It never did this before.
    I connected a USB keyboard and mouse to my computer, and they worked fine. I have tried the SMC reset, but the problem still persists. I have tried safe boot, but it doesn't work. Is this a case of corrupted files or something more sinister?
    UPDATE
    I noticed that I no longer have a sound device. When I opened Sound, there was no device listed at all. Also, the fan is running at full speed when the CPU load is minimal (98%-100% free). Think I'm gonna need some Crown and Coke after tonight.

    I took your advice and went to the Apple Store in Ginza, Tokyo. I was so surprised at how easy they made the entire process! I will have my MacBook Pro repaired at no cost, because it is still under warranty. A lot of companies could learn from Apple's customer support model! Finally, you should see the fancy Star Trek-like elevator!!! Unbelievable visit today!!! Thanks Apple!

Maybe you are looking for