Cannot locate my admin password as it was setup at the Apple store when I purchase my MacBook Pro. They didn't give me the password and I didn't know I needed it. How do I get it?

When the Apple techs at their store setup my new MacBook Pro, my first Apple product they evidently acted as The Administrator. They did not tell me about this process or give me a password. So now when I need the password I have no idea what it is, etc. The Apple store is 60 miles from where I live. A challenge to just go in and get help. How can I find my password or set a new one?

Forgot Your Account Password
For Lion/Mountain Lion
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     When the menubar appears select Terminal from the Utilities menu.
     Enter resetpassword at the prompt and press RETURN. Follow
     instructions in the dialog window that will appear.
     Or see Reset a Mac OS X 10.7 Lion Password, OS X Mountain Lion- Reset a login password, and
     OS X Lion- Apple ID can be used to reset your user account password.
For Snow Leopard and earlier with installer DVD
     Mac OS X 10.6- If you forget your administrator password
For Snow Leopard and earlier without installer DVD
    How to reset your Mac OS X password without an installer disc | MacYourself

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HT3606 how do i get a recovery disk or download for os 10.5.8? my system was installed by an apple store when replacing my hard drive. i did not get a backup disk.

how do i get a recovery disk or download for os 10.5.8? my system was installed by an apple store when replacing my hard drive. i did not get a backup disk. macbook is a 1.1 from mid 2006 and 10.5.8 is as far as i can go.. use this as a utility backup when my new macbook pro with mt lion screws something up---which seems like a daily event. do i have to install a lesser version of leopard then install the update. does software update even work anymore for leopard? im so in the dark and when i look at the console i just freak.

Hello, your best bet would be to clone your drive to an external drive, which will be bootable.
Get carbon copy cloner to make an exact copy of your old HD to the New one...
http://www.bombich.com/software/ccc.html
Or SuperDuper...
http://www.shirt-pocket.com/SuperDuper/
You're not likely to see any updates show up for 10.5.x
The very first MacBook 1,1s can actually run 10.6, which is updatable to 10.6.8, but will only run in 32 bit mode on yours.
http://www.everymac.com/systems/apple/macbook/specs/macbook_1.83.html
Snow Leopard/10.6.x Requirements...
General requirements
   * Mac computer with an Intel processor
    * 1GB of memory (I say 4GB at least, more if you can afford it)
    * 5GB of available disk space (I say 30GB at least)
    * DVD drive for installation
    * Some features require a compatible Internet service provider; fees may apply.
    * Some features require Apple’s MobileMe service; fees and terms apply.
Which apps work with Mac OS X 10.6?...
http://snowleopard.wikidot.com/
Buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Call Apple Sales...in the US: 1-800-MY-APPLE. Or Support... 1-800-275-2273
Other countries...
http://support.apple.com/kb/HE57

I got a new iphone 6. When I restore my phone from my icloud backup my most recent photos and messages not restored from icloud backup. How do I get the most recent backup onto my new phone?

I got a new iphone 6. When I restore my phone from my icloud backup my most recent photos and messages not restored from icloud backup. How do I get the most recent backup onto my new phone?

Hello, Anita.
Thank you for visiting Apple Support Communities.
I understand that you are wanting to restore your new iPhone 6 from an iPhone 5 backup. This sounds like the iOS version of your old iPhone 5 may be newer than what was installed on your iPhone 6. Try going through the steps in the article below.
iOS: Unable to restore from backup of a newer device
I would also check to see the backup dates in iTunes and if the backup is located on iCloud instead of iTunes.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes
Cheers,
Jason H.

I recently purchased used macbook pro 15" but unfortunately i erase the harddisk and did not have back up but when i try to reinstall the mac os x lion it ask me the id password,how i can purchse the mac os x lion.

i recently purchased used macbook pro 15" but unfortunately i erase the harddisk and did not have back up but when i try to reinstall the mac os x lion it ask me the id password,how i can purchse the mac os x lion.
where from i can buy the mac os x lion because i am using windows base system when i try to buy from apple web side it show in app store only not in itunes

Have you tried booting from the Recovery HD to reinstall Lion?
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
You will need the Apple ID and password used to purchase Lion. If you have not purchased Lion, then you will need to purchase the Snow Leopard DVD and install Snow Leopard then update it to 10.6.8 to access the App Store where you can purchase and download Lion under your own Apple ID. Or you can purchase the Apple USB Lion installer flash drive at any local Apple retailer or the Online Store.

I am currently managing 20 iPads on a macbook. I would like to manage the same 20 iPads on a new macbook pro. I have logged into the iTunes account on the new machine and see our apps but not the devices. How do i get the devices to be shown on new comp?

I am currently managing 20 iPads on a macbook. I would like to manage the same 20 iPads on a new macbook pro. I have logged into the iTunes account on the new machine and see our apps but not the devices. How do i get the devices to be shown on new comp?

Has anyone used apple cpnfigurator for this purpose?

I was wondering if i was to get a new iphone in the apple store, would i be able to download all of my data via the icloud instantly with wifi connecton

I was wondering if i was to get a new iphone in the apple store, would i be able to download all of my data via the icloud instantly with wifi connecton. If i had previously that day backed it up via the cloud?
Many thanks.

Im sorry. Im on my ipad and i didnt read that.
Sorry again

When you buy a macbook pro does it come with all the software you need

when i purchase a macbook pro with retina display. will it come with all the software i need

Hi logan_logan,
Probably all depends on your past experience, but I'm getting a new Macbook Air next week, and I will be purchasing Microsoft Office. I have been using Word and Excel for years, and know all of the tricks, bells, and whistles, so just really don't want to go through a major learning curve to figure out how to use a new word processing and spreadsheet processing system.
I've had a little experience with Pages on my iPad (which I know is not even a close comparison to what is on the Mac), but I'm just more comfortable with Word.
So, I'd say depends on whether you want something that you are comfortable with, or something that is a new adventure! What's your pleasure?
GB

How can I avoid losing purchases made with an old Apple ID when I authorize my MacBook Pro under my current Apple ID?

I am very confused!! When I first used iTunes, I did not own any Apple products. When I purchased my MacBook Pro and a Mobile Me subscription a few years ago, my email address @me.com became my new Apple ID. I subsequently purchased an iPhone 3 and eventually an iPhone 4. Apparently over this time, I have used both Apple IDs at various times. Sometimes when I upgrade apps, the old ID will already be filled in and other times the new one will be instead. I always use whichever one is there with the appropriate password. This was probably a mistake. I just realized that my MBPro is authorized under the original Apple ID and not the current one. I tried to authorize it under the current Apple ID, but couldn't, so I was going to deauthorize it from the old one, but got a message about losing any purchases made with the original Apple ID. I don't want that to happen. Synching my iPhone in iTunes with my computer has been much more confusing since I got my newer iPhone. However, I don't remember anything about the process I went through to associate it with my iTunes account. Any helpful suggestions are appreciated.

Log into the store using the old Apple ID to re-download them, however, you can not switch them into your current Apple ID except by re-purchasing. You can contact Apple support and see if they are able to help you.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

Can anyone offer some advice i am looking to upgrade the OS system on one of my macbook pro's, currently running os10.4.11, I would like to upgrade to OS10.5? how would I go about this, and is there a cost, for what is an old operating system now?

Can anyone offer some advice i am looking to upgrade the OS system on one of my macbook pro's, currently running os10.4.11, I would like to upgrade to OS10.5? how would I go about this, and is there a cost, for what is an old operating system now?

Since your Mac probably came with 10.4, there is no longer a way to get 10.5 Leopard install media. IF it has the requirements, you may be able to upgrade to 10.6 Snow Leopard by buying the boxed install media at the Apple Store for $30.
System requirements are found here: http://support.apple.com/kb/SP575
General support can be found here: http://www.apple.com/support/snowleopard/

How do i get the latest version of safari on my macbook pro? where is this in the apple store??

How do I get the latest version of safari on my macbook pro?

Upgrading to Yosemite
You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
Upgrading to Yosemite
To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
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         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
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         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
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     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

I have a CD stuck in the drive. Is there are quick fix or do I need to take it into an Apple store. I have a MacBook Pro 15"

I have a disc stuck in the drive. Is there a fix I can perform or do I need to bring my MacPro to the Apple store?
Phil

Here are some standard remedies.
First try the normal methods to remove the disc. Drag its icon to the Trash can in the Dock or select 'Eject' from the File menu.
Shut down the computer and start up whilst holding down the mouse button. This may take some time, but keep your finger on the mouse button right up until the disc comes out or the log-in screen has appeared.
Open Disk Utility and choose the disc you wish to eject in the left-hand pane, then click on the Eject button.
Some Macintoshes have a paperclip hole that you can insert a straightened paperclip into, manually triggering the eject mechanism.
Open Terminal and type "drutil tray eject" to eject the disc/tray, and "drutil tray close" to close the tray.
If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.

Hi i need the email of the apple store chicago michigan avenue. is to ask for a copy of the sales receipt from an iPad and I do not find your mail from anywhere thank you very much

hi i need the email of the apple store chicago michigan avenue.
is to ask for a copy of the sales receipt from an iPad and I do not find your mail from anywhere
thank you very much
my mail is [email protected]

The one on North Michigan Av. ? You'll have to call, I couldn't find an email address.
Apple Store
North Michigan Avenue
679 North Michigan Avenue
Chicago, IL 60611
(312) 529-9500

How to get my apple I'd off a macbook pro with having to giv my I'd and password away

I had sold my macbook pro to someone and they say they can't update the computer without my I'd, the problem I am confused about Is when ii gave him the computer I already restore the computer to not need my apple I'd, is there anything he can do without me needed to give h my Id anddd password so he can update

When you sell a MacBook Pro, you need to give them the original OS that was installed on it when it shipped from Apple. Any upgrades you purchased from teh Mac App Store (even the free "purchase" of Mavericks) is tied to your Apple ID. You would need to restore the Mac to the original OS, then let the buyer upgrade the OS themselves.

My Sandisk cruzer thumb drive 4.0GB (which is very old, roughly 10 years and I'm not sure about the model) reads "The disk you inserted was not readable by this computer" when inserted in my Macbook pro 2010. How do I get it to work?

My Macbook Pro 2010 with the latest OS does not open a particular Sandisk Cruzer 4.0GB (which is an old model, about 10 years) thumbdrive with the message "The disk you inserted was not readable by this computer". Will I be able to read it on my macbook?

Is it readable in a Windows computer? If not then you can try Disk Utility to repair the drive-- although that may be dangerous too.
I haven't had this problem so I out of safe ideas. There are ustilies out there. I used the seach term "repair flash drive Mac OS X" to locate some of these.
If the data is essential there are pay-for services to recover data looked the price was in the range $50 - $1000
All the best.

Can anyone help. For security reasons I reset my admin password on my Macbook Pro a few days ago and didn't write it down. Now I've forgotten it. I didnt receive an installation disc when I purchased my Macbook Pro online - it didn't come with one-help

Please see question above, but also note, I have the Applecare Protection Plan but am unable to get through to anyone on a weekend and I desperately need to use my laptop this weekend. I can't log in at all now as I've forgotten my admin password. A few weeks ago I also changed the password on my husband's new MacBook Pro and again forgot the password. I spoke to someone at Apple and they helped me to reset it within minutes, by restarting the computer holding Command+something else (I can't remember what it was). A black screen with writing came up and I had to type in something like "password" (not sure exactly). Anyway, this was a very quick and efficient process but I didn't write it down unfortunately. Does anyone out there know what to do? Thanks in anticipation

Forgot Your Account Password
For Lion/Mountain Lion
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     When the menubar appears select Terminal from the Utilities menu.
     Enter resetpassword at the prompt and press RETURN. Follow
     instructions in the dialog window that will appear.
     Or see Reset a Mac OS X 10.7 Lion Password and
     OS X Lion- Apple ID can be used to reset your user account password.

Cannot locate my admin password as it was setup at the Apple store when I purchase my MacBook Pro. They didn't give me the password and I didn't know I needed it. How do I get it?

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