Cannot locate purchased tv shows

I cannot locate purchased tv shows on my pc. They appear in the 'my purchased' folder in the itunes store, but I cannot play them. I have searched my hard drive thoroughly. When I go to re-download them, it just tells me that they have already been purchased. It says the same thing on my iphone. I deleted them from my itunes, hoping I would get the option to re-download. How do I access these shows that I've already paid for?

Whether you can redownload them depends upon what country that you are in (and whether you've changed countries since buying them and if they are still in your country's store). If you can redownload them then they should show in the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes, and the Purchased tab in the iTunes store app on your phone. If they don't show there then check to see if you've hidden them : iTunes Store: Hiding and unhiding purchases - Apple Support.
If you can't redownload them then copy them back from your backup of your downloads/library and add them to your iTunes library via File > Add To Library

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Cannot locate purchased TV Show

I purchased a Spongebob Squarepants episode on my ipod touch. I plugged the ipod into the computer where I saw the episode showing up under "TV Shows" and "Purchased" in the ipod section. I dragged the tv show out of the purchased section into the music section. I realized what I did and so I deleted the tv show out of the music category. when I went back the main screen the "purchased" section disappeared and I cannot find the file anywhere. I've checked under the library's purchased section, trash, tv shows...everywhere I can think of. I even transfered the purchases from ipod to itunes. it's nowhere to be found...any ideas?

Welcome to the Apple Community.
Are they not in TV Shows > Purchased.

ITunes cannot locate purchased music. It was stored on an external hard drive that has crashed. How can I recover the songs?

iTunes cannot locate purchased music. It was stored on an external hard drive that has crashed. How can I recover the songs?

Hello, nwestpha.
Thank you for visiting Apple Support Communities.
You may find this article helpful in locating your missing media.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Cheers,
Jason H.

HT5070 Cannot open purchased TV show

I recently purchased an entire season of a TV show but when I go to open the episodes, it tells me it cannot locate it. HELP!

Hi billy11,
If you are having an issue with being unable to download a purchased item from the iTunes store, I would suggest that you report it to the iTunes store using the steps in this article -
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
Thanks for using Apple Support Communities.
Best,
Brett L

HT5557 How do I download a purchased book that just came in. It tells me to go to purchases and click download but I cannot locate purchases!

Help, trying to download a book and it tells me to go to purchases. Where is purchases?

It sounds like she may be using a different account then the one that was used to purchase 10.8
If you cannot locate the purchase, contact the iTunes Store so they can help you figure out which account it's attached to.
https://www.apple.com/support/itunes/contact/

Cannot find purchased TV shows on iTunes

I purchased TV shows but cannot find them anywhere on my iTunes list. And cannot play them or buy them again, because they are marked as purchased. Where are they? I can see other TV shows I've purchased ..

I am having the same issue. Have been looking for reasons why and how to fix. For me, they show up on my purchased TV shows list but are grayed out....???? I don't understand. I am ready to go back to my 1st gen iPad.

Cannot play purchased tv shows

I have been unable to play purchased TV shows on iTunes. iTunes software is the most current, and the TV show was puchased from iTunes. The software will present the first screen to view the show, but will not automatically start. If I press the start button, then it will immediatley go back to the pasued state. I can open and play all episodes directly with quicktime, so it does not appear that the file is corrupted in any way. It also seems that if I play a movie that did not come from iTunes, and then play the TV show once the movie has run for a few seconds, then I have 1 shot at getting the TV show to play.This is happening on iTunes version 10.5.3 (3) and on the previous version as well.
Thank you.

After being more though and reading a few other posts, I have identified the problem. The downloaded shows are HD, and I was trying to play them on my 30" Cinema Display. And it seems that is not possibe. That is annoying. I hope apple finds a way to get my apple cinema display to talk to my apple computer.
Problem solved. Now I am greatly annoyed.

Itunes 11 cannot play purchased TV shows or Movies

I recently upgraded my PC to itunes 11. Since the upgrade, I have been unable to play any purchased TV shows or Movies in itunes. I use Home Share, and the videos will play on my iPad and iPhone, but will not play on my PC. The video screen opens to a black screen, and the times shows it is playing, but the screen stays black, with no audio.
What I have tried:
1. Rebooted several times, and restarted iTunes
2. Ensured there were no updates pending
3. In Quicktime, set video to Safe (GUI) -No change
4. In iTunes, deauthorized and reauthorized my account.
Really a pain, and now I am holding off on upgrading other devices until I can make sure that this is resolved. This is exactly why Apple needs to remove restrictions on their files, as all of my other Movies and TV shows that were no purchased from Apply play fine.

I have resolved this issue. Here is the link to the solution: http://support.apple.com/kb/TS1277
I did not feel comfortable deleting the files, so I renamed the SC Info folder to oldSC Info, and then rebooted. Once I went back into iTunes and played a TV Show, it asked me to autorize again, and then everything worked great.

Cannot download purchased TV show

I'm an American who moved to China at the beginning of the semester to teach at a college. I cannot watch the TV show "Lost" for free online because it's not available outside the US. I decided to splurge and get a season pass for Lost so I could enjoy it here in China. (The Lost website offers the option to let US viewers watch the most recent episode free via iTunes). But there's a problem. I get the following error dialog when I try to download the show:
There was a problem downloading "Every Man for Himself / Lost, Season 3 / Lost".
The network connection was reset.
The error code is showing up as (err = -3253).
I'm really frustrated because I should be able to view it, but I cannot for some mysterious reason. I paid good money to be able to watch Lost. I have the most recent version of iTunes, and I was able to download previous weeks' epsiodes without a problem
Dell Inpiron Laptop Windows XP

Just to help troubleshoot
What is your connection speed (www.speedtest.net) ?
Are you on wifi? If so try ethernet. Also check www.istumbler.net to check on interference
Make sure you are using your ISPs DNS

Cannot play purchased TV show

I have an imac with an external hardrive where all of my itunes content is stored. I purchased a tv show a few nights ago and watched it. I tried to watch it again today and i receieved a message saying that "the original file cannot be found. Would you like to find it?" I said yes and it took me to the TV Shows folder on my external HD but the show was not there. I checked my purchases through itunes and it indicates that all purchased items are on my computer. I searched for the show using the spotlight and could not find it. Any thoughts on where this show might be? Is it possible that itunes is configured to only play this show once? Any help would be much appreciated.

I am unable to play and have paid.the screen comes up but the play button doesn't work. Did you get that far?
<E-mail Edited by Host>

Cannot dowload purchased TV show

I purchased a season pass for a show through AppleTV. After the purchased, I was asked if I wanted to download episode one now. I declined since I wanted to watch a different episode. When I wanted to watch an episode later, AppleTV would not indicate that any of the season's episodes were available for download. But, if I went through the purchase season pass again, I was reminded that I already purchased the season pass.
Later that evening I was able to download one episode. But that has been it. I have tried on PC and iPad, but the shows are not available for download.

Hi billy11,
If you are having an issue with being unable to download a purchased item from the iTunes store, I would suggest that you report it to the iTunes store using the steps in this article -
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
Thanks for using Apple Support Communities.
Best,
Brett L

HT1349 I have multiple albums that I've purchased that iTunes will not allow me to play stating they cannot locate the source. I then tried going into available downloads in iTunes to see if I needed to download it again, and iTunes tells me it is already

I have multiple albums that I've purchased through iTunes, and iTunes will not allow me to play them stating they cannot locate content.I tried going into iTunes Store and look for available downloads, but the store shows it's already downloaded. It's a lot of music i've bought and can't play. How do I fix this?

Forget the pad for a moment and just think about I tunes on your computer. Every now and then( 3 times over 6 years) when doing an I tunes upgrade, I tunes seems to lose track of some of my music files. They show up in the I tunes listing, but when you try to play, it cannot find the source. The cause is always that I have somehow moved some or all of the music to a library that is outside of the set of libraries I have dragged into I tunes.
On your computer, search for one of the songs. All the missing ones are probably together, and when you find one, you will find the rest. When you find it, note the directory and file path to where it lives, then add that path to your I tunes
Ibarra.
Note, the original listing will still be in I tunes, so you will get double listings for theses songs, and no easy way to tell which is the valid ane and which is not, other than the ! Symbol when it cannot find the file. I know of no good way to get rid of the duplicate listing except manually going through and deleting them.
One you get them back into your I tunes library, they will sync and play fine.
Second side effect, if you are streaming to atv, and it comes accross one of those entries that leads nowhere, it simply stops streaming, and you have to restart the play.

I have lightroom 5.7. Now I have apple TV to connect my Mac to the TV scree. I wish to do a slide show on the TV. However, on the Mac, using ITunes to share photos with the TV, I cannot locate all photo files. What is the best way to save the slide show a

I have lightroom 5.7. Now I have apple TV to connect my Mac to the TV scree. I wish to do a slide show on the TV. However, on the Mac, using ITunes to share photos with the TV, I cannot locate all photo files. What is the best way to save the slide show and put it where the Mac sharing can find it? So far, I made on one folder in Lightroom, put some photos there and I found them easily. Can this be done with a slide show? Please help quickly! Also worried that the photos I put on the new folder are hard to find afterwards, when the show is done. Where do they go when I delete from from the new folder?I am not alone

Not that I'm aware of. You just export JPEG copies to a folder that you can point iTunes to. For instance, I have created a folder in my Pictures folder called Apple TV. And within that folder I have other folders of pictures that I can choose from in iTunes to share with Apple TV. But there doesn't seem to be any way to share a Lightroom slideshow. If you have laid to create a video file that would probably work. Apple TV is a little clunky in my opinion. Some things are a little more difficult to do now than they were a while back. I probably haven't provided you with much help, but just keep experimenting and I think you will figure it out.

I cannot locate my cs6 redemption code and I just purchased a new computer because my old one doesn't work anymore. How can I get my photoshop on this computer? All my other products are registerd with a serial number

I cannot locate my cs6 redemption code and I just purchased a new computer because my old one doesn't work anymore. How can I get my photoshop on this computer? All my other products are registerd with a serial number

The activation servers for CS and CS2 stopped working and were taken down. You'll need to take a look at this link for your issue: https://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.ht ml
Benjamin

How can I download a previously downloaded purchase to my iTunes library on my laptop when the listing for the song in my library won't play because it says it cannot locate the file. Yes I have searched my iTunes folders and also done a full windows sear

How can I download a previously downloaded purchase to my iTunes library on my laptop when the listing for the song in my library won't play because it says it cannot locate the file. Yes I have searched my iTunes folders and also done a full windows search. The track plays on my iPad and my iPhones but will not play on my laptop!?
It has an "!" To the left of the song title in my library
My worry is that if I sync my iPad/iPhone then I will lose the track on those also!

If you cannot find the file on your hard drive then once you delete the current broken entry you should be able to redownload from iTunes in the Cloud. This assumes the item in question qualifies. Note that audiobooks, digital booklets, iTunes LPs & Extras, ringtones, selected movies etc. don't.
If prompted don't hide the item. You may find that you need to close and then reopen iTunes before it will appear for download.
tt2

Cannot locate purchased tv shows

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