Cannot locate redemption code for an App purchase.How do I find it?

Purhased Mudmaps App for Xmas to be sent on Xmas Day.Now trying to redeem this purchase but cannot locate any code or card number to redeem.Where do I find these?

Does the app have an IAP download option, and/or is there any help on the developer's website ?
If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • HT4009 How long does it take for apple to return with the needed code for in app purchases.  We have a developer working through elance that states he submitted a finalized version last friday to apple and is still waiting to get the code back from Apple?

    We are being told by our elance developer that he is just waiting on apple to return the code for in app purchases with our app.  he says he had to submit a complete version before they would give it to him and that he did that last friday.  Needless to say i don;t beleive him.  Can anyone validate for me the process of getting the code installed into our app and how long it should really take.

    I'd say an average of one week, depending on backlog. Expect two if you are outside the US.
    The outage has caused some lingering effects that seem to be delaying things for some, however.
    Patience is key in all things when it comes to being a developer

  • HT5403 what if you cannot find your ipod and you cannot locate it because it is offline then how do you find it

    what if you cannot find your ipod or locate it because it is offline and how do we find it? please reply.

    You can't.

  • I cannot get itunes to sync all of my songs to my iphone.  Itunes tells me that it cannot locate the files for these songs.  How do I fix this?

    When I attempt to sync my i phone with itunes on my computer not all of the songs make it to my phone.  Itunes is telling me that it cannot find the files for these songs.  How do I fix this?

    Hi fishonfoot,
    Thanks for visiting Apple Support Communities.
    You may want to use this article as a guide to determine if the songs are on your computer:
    iTunes: Finding lost media and downloads
    http://support.apple.com/kb/TS1408
    If the missing songs were purchased from the iTunes Store, see this article for the steps to download them again:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Best Regards,
    Jeremy

  • I cannot locate my cs6 redemption code and I just purchased a new computer because my old one doesn't work anymore. How can I get my photoshop on this computer? All my other products are registerd with a serial number

    I cannot locate my cs6 redemption code and I just purchased a new computer because my old one doesn't work anymore. How can I get my photoshop on this computer? All my other products are registerd with a serial number

    The activation servers for CS and CS2 stopped working and were taken down. You'll need to take a look at this link for your issue: https://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.ht ml
    Benjamin

  • When importing a spreadsheet with redeem codes into apple configurator, it says it's not the right codes for the app.  But it is the right codes. I used one of the codes to purchase the app in itunes.

    I have a cart of 25 ipads with a macbook air.  I have logged into my VPP account and purchased the needed number of copies.  I downloaded the spreadsheet.  I took the first code from the spreadsheet, and logged into itunes using a regular account (not my VPP account), and used the code to download the app.  I put the app into configurator and then tried to add the spreadsheet with the codes in it.  It comes up and tells me that it is not the correct spreadsheet for that app. But it is the correct spreadsheet!!  I tried re-downloading the spreadsheet again and even tried re-downloading the app.  So I've now used two of my redeem codes and still can't get it to accept it into apple configurator.  I removed the app from apple configurator and re-added it.  The error message says it's not the right codes for the app "Grammar Games by Tap To Learn" and to please get the codes for "Grammar Games by Tap To Learn."  It's the same one!

    It won't let me edit my post, so I'm typing this reply to add...
    I tried taking the version number out of the title. It looked like there were two spaces in the title "Grammar Games  by Tap to Learn". So I even made sure that matched. I still can't import my codes. Any other things to try would be really appreciated.

  • HT2736 I bought iPads for my classroom and the district purchased the apps however they gave me codes to redeem for each app. How do I do that?

    I bought iPads for my classroom and the district purchased the apps however they gave me codes to redeem for each app. How do I do that?

    Try apple Configurator, if not contact apple support
    Apple Configurator Resources
    PDF: http://www.apple.com/iphone/business/docs/iOS_Apple_Configurator_Mar12.pdf
    Video: http://www.apple.com/education/resources/videos/#introduction-to-apple-configura tor
    Help Pages: http://help.apple.com/configurator/mac/1.0/

  • How do I generate redemption code for creative cloud?

    how do I generate redemption code for creative cloud?

    On October 27th 2014, you have purchased two CC (one complete &one photography) under the same Adobe ID. That is the reason you are being asked for a code because under one Adobe ID only one CC can be activated(twice).
    Please contact Adobe Support or you can inbox me privately the CC order number  that you would like to cancel.
    You can also check if the host file has Adobe entry or not as if Adobe entries are there then also CC can ask for serial number. You can check the host by the followinh method.
    Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
    So you need to login with your Adobe ID and password to activate the cloud membership.
    Log out & log back in of the CC Desktop App.
    In case it is not signing in successfully please try the following:
    I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
       Windows:
       In windows 7 navigate to following location:
         /windows/system32/drivers/etc
       1. look out for "Hosts" file
       2. Open it with notepad
       3. Check if you have any entry for Adobe
       4. Remove the entries and try again launching any product from CC
      Mac:
       1. Please click on "Go" and navigate to /private/etc
       2. Open "hosts" file and check out for any entries for Adobe.com
       3. Remove the entries and save the file
       4.  try again launching any product from CC
      Please refer to Creative Cloud applications ask for serial number
    Hope it helps you.
    Regards
    Rajshree
    Cannot license Illustrator CC after buying subscription

  • Being charged twice for in app purchases with MY SINGING MONSTERS

    this has gone on long enough and I'm sick and tired of hearing the same talk over and over again .
    For some ungodly reason twice now I've been charged randomly for in app purchases that I have only purchased once ,I have made the purchase using a gift credit but have also been charged to my card which has declined the purchase ,I have contacted support and they say send an email with the details ,I've sent 4 emails and after many weeks am still yet to receive a call back ,the issue with the overcharge means my icloud account has been rendered unusable ,even previous purchases I have made cannot be restored aswell because my sons ipad is linked to my account his has been stuffed up too ,we can't even update our apps and to restore this I could make the payment ,out of principal I refuse to do so .
    This overcharge problem has happened twice now ,the first time they said it was a system glitch and they credited my account ,problem solved ,but this time round after completing the instructions I was informed to do I'm still waiting for a fix
    Ready to throw my iPad at the wall and go android
    Regards Henshooten

    We're not Apple, we're just other users like you who can possibly provide advice.
    Was this an audiobook or was it an iBook?  Audiobooks can only be downloaded once per payment.  You can avoid multiple payments by transferring the files while syncing.
    If it was an iBook it should have warned you about making a second payment.  There are specific steps to downloading past purchases.
    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this).  Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.  Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid.  Apple notes it is your responsibility to back up your purchases.
    Select the iTunes Store on the left side of iTunes.
    Click on Purchased on the right side under Quick Links.
    You can re-download your available previous purchases.
    Apple's sales policy is all purchases are final.  You can try asking if they will refund but the decision is up to them.  iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

  • HT4480 I have redemption codes for FCP from my university - how many machines can I install on?

    I have redemption codes for FCP from my university - how many machines can I install on?

    Do you have these codes because this will be your app? Or is this a "loan" from the school to install on your machine? Do you use your own Apple ID to redeem the code and install the app?
    If it is your app, then you may install it on as many Macs as you own or have in your control.

  • Any Idea when Apple will email the redemption code for Mountain Lion?

    Any Idea when Apple will email the redemption code for Mountain Lion? I got a code but it said it was invalid on the app store. When will this issue be solved? Kind of getting impatient, given I dropped 2k over their product...

    Any Idea when Apple will email the redemption code for Mountain Lion? I got a code but it said it was invalid on the app store. When will this issue be solved? Kind of getting impatient, given I dropped 2k over their product...

  • HT4009 Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

    Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

    If you didn't make an in-app purchase within the app then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    You may also want to turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off'

  • How can I get my Redemption Code and activate apps?

    How can I get my Redemption Code and activate apps?

    Hi Siriuslee,
    Since you're looking for a redemption code, I'll assume you have a Student & Teacher edition of Creative Cloud. If that's correct, you'll find instructions in our KB article, Serial number, redemption, and product codes | Student & Teacher editions.
    Activation is covered there too. Let me know if you get stuck.

  • HT201209 I entered the code for an app. Put my apple id after the code. Dialogue box said downloading, but no app to be found. Pls help. Thx

    I entered the code for an app. Put my apple id after the code. Dialogue box said downloading, but no app to be found on my iPad 3. Pls help. Thx

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Unfortunately she has been misdirecting folks with that update bug link for far too long.
    Candidly, when you see the Apple ID for a stranger appear in the Mac App Store (MAS) on your Mac regarding an update for an app that you haven't bought, it is a notice that you have a pirated app that you got from an outside source. Some trial version or a "free" version is actually a MAS version that someone has cracked and is distributing.
    Finding a pirated app
    All MAS apps have a MAS receipt in their app bundle. Check any app acquired from the MAS. Right click on the app's icon in your Apps folder and choose Show package contents. In the Contents folder is a _MASReceipt folder and in that folder is the coded MAS receipt. It has the Apple ID of the MAS account that bought/acquired the app from the MAS. It is that receipt that the MAS uses to alert you that an app has an update. There would not be a notice of an update with someone else's Apple ID showing in the MAS on your Mac, if there was not an app with a receipt from this person's account somewhere on your Mac.
    Download the free app FindAnyFile (FAF);
    http://apps.tempel.org/FindAnyFile/
    This app is easier to use and seems to be more powerful than Spotlight. Open FAF and in the box type _MASReceipt and press Find. It should come up with a list of every app on the Mac with a MAS receipt. Compare the apps with receipts in FAF's list with your purchased apps list in the Mac App Store. The odd app out should be the pirated app.

  • HT201304 Where is the form to request the "refund for in-app purchases made by a minor?

    Where is the refund request form located on your website. I am looking for the "Refund for in-app purchases made by a minor"

    How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    In th furuter set the Restrictions that prevent in-app purchases
    Also you can try:
    https://getsupport.apple.com/ServiceOptionAction.do

Maybe you are looking for