Cannot log in after password reset

Today I tried to log in to my account for the first time since Adobe was hacked. I had never received any e-mail from Adobe so I assumed my account was not affected. But I could not log in. I got the warning about mandatory resetting the password, got 4 e-mails in the space of 2 mintutes with links to reset. (At least that proves that e-mails from Adobe were not being trashed, they simply did not send me any warning about my account being hacked.) So I reset, could I log in? No. 20 minutes later another e-mail, with a different link to reset. Did that work? No. I found a link to Live Chat, it seems to have died. I tried logging in to the forums, that didn't work either.
So I started over again, and after only one hour I managed to log in to this forumnusing the same user name and password as the first time around. I suppose I should be grateful that it worked this time. (It wasn't a typo problem, I use Roboform). Does anyone know of any way of contacting a real, live person in Adobe to try and sort out this problem with logging in to my Adobe account? An e-mail address, or phone number, mailing address if all else fails..
David

Thanks for that link. I imagine it is to the Live Chat, which as far as I can tell is dead. Entering the link in IE 10 takes me to: http://helpx.adobe.com/contact.html, which is about where I started.
However, now that I am logged in to this forum maybe someone knows the answer to the question I wanted to ask support. I have a retail version of PS CS6. It is installed and running on my laptop (Win 7 32 bit). I tried to also install it on my desktop machine (Win XP SP3), but each time the installation stuck at about 75%. I called several times, even going through the installation with the agent on the phone it always failed at the same point. Finally I gave up. So now I am going to update the desktop machine to Win 8.1. I can choose to install 32 or 64 bit. If I opt for 64 bit will I be able to install PS6 even though the other legitimate copy is 32 bit? If not will the 32 bit version of PS run on the 64 bit Win 8.1?
Thanks,
David

Similar Messages

  • Cannot log in and change reset my print apps options, tried resetting password - didn't work.

    I have two printers that I registed online and used one email to add each printer too. Now I cannot log in. I reset the password and that didn't work. It looks like HP has so many websites that it is SO confusing. I just want my app management page and can't get in. Any ideas? 

    I will need a little more information in order to assist with this problem.
     Are you going to http://www.eprintcenter.com? When was the last time you have successfully logged into ePrint Center? Are you getting a Ajax error code at the website? When you request to reset the password  at the above mentioned site it should send you an email that has a link that once you click on it takes you into the website to do that password reset. 
    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • I want to change my Apple ID for IPad because forgot password and all email addresses changed so cannot get informations for password reset. What can I do?

    I want to change my Apple ID for IPad because forgot password and all email addresses changed so cannot get informations for password reset. What can I do?

    I was wondering if you ever figured this out. I have the same issue. When I try to use the support communities, there are so many with the same problems and never seem to be any replys?? Not very helpful and I can not get Apple to return my emails.

  • MobileMe cannot log in after Lion update

    Note, This is my first post here, as i have never had a problem with any of my mac devices for over 6 years.
    iMac 27 core duo 8GBram. after upgrading to Lion, waiting for spotlight to re-index, etc. evrything seemed fine, until i tried loggin into mobileme. Validation Error. ok, I reset all keychinas. No luck. opened a new user, no luck. strange part is... iDisk loads fine, email works perfect, even my contacts are being sent to all my devices, ipad2, iphone 4 x2.... still cannot log into mobileme through preferences. tried for 2 days. validation error... WTH?
    anyone with any ideas? went through all the standard procedures.. but i am not very IT minded.
    thank you kindly for any suggestions,
    m. flowers

    First try booting while holding down the 'shift' key to boot into 'safe mode'....you will still be prompted for your password....I am hoping it will be accepted there...
    If not follow the instructions in this link...
    http://support.apple.com/kb/HT1274
    paying attention to the section named..."Resetting the original administrator account password"

  • Can't login to Mac OS X server website after password reset

    Hi,
    I set up Mac OS X server for our small company and tried resetting the password of my network account that is managed via profile manager.
    So, under Accounts->User->MYUSERNAME->reset Password, I typed in a new one and hit ok.
    Now I can't login to the server website anymore (for editing our wiki or using profile manager etc.), neither with the new one nor with the old one.
    I already tried different passwords (resetting it again and again), I looked at the password directive, I checked my user name, tried to login from different computers and tried logging in with another account (which worked quite fine, so it's just my account). Finally I searched the internet for a solution for quite some time but didn't find anything similar.
    It would be great, if somebody could offer some advice.
    Best regards.
    Lasse

    Solved it by deleting the user and creating a new one with the same userID.
    Maybe it occured because I marked the "user has to change password after first login" box when resetting the password but didn't yet allow him to do so in the webpages menu?!?

  • Cannot log in after archive and install

    Hello, everyone. ive been searching the support pages of the apple site for an hour and i cannot seem to find a resolution to this...
    I just peformed an archive and install ad now i cannot log in. i think this happened once before and i called apple support and i was told to log in as root. the problem i am having is that the login window does not give me the option to change the user field, it only allows me to type a password. every time i type my password, the login screen shakes. so even if i wanted to type root into the user field, i cant. any suggestions would be greatly appreciated. thank you.
    p.s. i was running tiger but lost my tiger disc so i am using the disc that originally came with my g5 which has panther on it...
    dayna

    Hi, Dayna.
    1. Be sure the Caps Lock key isn't active: passwords are case sensitive. You may see an exclamation point on the right side of the password field if the Caps Lock key is engaged.
    2. There was a similar problem if one performed an Archive and Install (A&I) of Jaguar (10.2) over Panther (10.3): see "Can't log in after installing Mac OS X 10.2 over 10.3." I've not heard of a similar problem with performing and A&I of Panther over Tiger, but it may be related. However, before trying the advice therein to perform the A&I without selecting "Preserve Users and Network Settings" you'd need to have a backup of your data, otherwise you risk losing everything in your account. IMO, the most expedient solution would be to buy a replacement Mac OS X Tiger disc. If there is an Apple Retail Store in your area, that would be the quickest place to purchase one.
    Good luck!
    Dr. Smoke
    Author: Troubleshooting Mac® OS X

  • After password reset, can't login to Powerbook G4

    My old Powerbook G4 was out of commission for a while because the memory was corrupt. So I bought new memory and installed it into the Powerbook G4.
    It finally turned on, but I forgot the password. I wasn't able to find the original install disc so I used the install disc that came with my newer MacBook Pro with OS X 10.5 on it.
    The G4 currently has OS X 10.4.10 installed. The 10.5 install disc wasn't able to install OS X 10.5 onto the G4, I'm guessing because its for intel macs only.
    So, since all I wanted to do was change the password I was ok with that and went into Utilities/Password Reset. The hardrive didn't even show up! So I restarted the computer, but I accidentally selected the startup disc to be the 10.5 install disc.
    No matter it went right back into the installer disc menus, etc. I went into Utilities/Disk Repair and the hardrive showed up. I then did a verify and repair disc which completed successfully. I then went into Password reset and the hard drive showed up this time. I selected it and my user account was there and I reset the password. I then restarted the computer, but again had forgot to tell the computer that the startup disc was the internal hard drive and NOT the 10.5 install disc. I went back to the menus and Utilities/Start Up Disc and changed it back and restarted the computer.
    When the computer restarted a finder and ? icon briefly appeared and then went into the normal login window but with a blue screen behind the login dialog box and my user account name was no longer there/selectable. I entered my user account name and the NEW password and it shook. I restarted it two more times and the same thing happened. After those first three times, the finder and ? have never appeared again, however I still cannot login.
    I went back to the install disc and tried a verify and repair disc permissions but got an Error: No valid packages (-9997) message. So, I'm lost now, and I figure I need to find the original install disc with OS X 10.4 on it in order to do a reinstallation of the OS. I just hope nothing on my hard drive gets erased.

    Hello,
    You are correct the Mac OS X 10.5 MacBook disk will be little help to you. I'm surprised it booted to allow you into disk utilities. Your also correct that you would require the disk that came with the PowerBook.
    If you try holding down the option key, does that allow you to select your hard drive to boot from?
    I do think that you would need to reinstall the OS (Mac OS X 10.4) either using a retail copy of the disk or some replacement system disks. I doubt there is too much wrong with the hard drive itself.

  • Login not working after password reset.

    we migrated our ebs system from linux to AIX last week.
    previous: 11.5.10.2, 10.2.0.2, linux5.5
    present: 11.5.10.2, 10.2.0.2, AIX 6.1
    Users are not able to login after they reset their password.
    As workaround, we asked them to try the direct forms url: https://host.domain/dev60cgi/if60cgi.exe and they are able to login.
    Can anyone help me on this?
    Thanks.

    Users are not able to login after they reset their password.What is the error they get?
    Can you reproduce the issue when you reset the password from the backend (using FND_USER_PKG) or using FNDCPASS?
    As workaround, we asked them to try the direct forms url: https://host.domain/dev60cgi/if60cgi.exe and they are able to login.
    Can anyone help me on this?Please check Apache log files for details about the error.
    Also, please confirm that AutoConfig completes successfully with no errors.
    Thanks,
    Hussein

  • Can't download apps after password reset

    Why won't my phone download any new apps after doing a password reset? If I enter the wrong password I get an error message. If I enter the correct password, nothing happens.

    HI,
    *"Or when I try to download a program I get this dark gray screen with a black column in the middle filled with gibberish."*
    If it looks like this... it's a kernel panic.
    Go here for help to Resolve Kernel Panics
    Try downloading and installing the 10.6.2 combo update available here.
    http://support.apple.com/kb/DL959
    One of the fixes: -- an issue that prevented opening files downloaded from the Internet
    After the installation, repair disk permissions.
    Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
    And try Safari maintenance...
    From the Safari Menu Bar, click Safari / Empty Cache. When you are done with that...
    From the Safari Menu Bar, click Safari / Reset Safari. Select the top 5 buttons and click Reset.
    Safari add-ons can cause performance issues or other situations
    Also, if you are running Safari in 64 bit mode, try running in 32-bit mode instead. Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode. Quit Safari then relaunch.
    While you have the Get Info window open for Safari, make sure it's not running in Rosetta.
    Carolyn

  • Cannot log in after clean install of Server 10.5.5

    Excuse my lack of organization in this post, but i am a bit fried right now from trying to figure this out.
    After installing OS X Server 10.5.5 via firewire (from mac mini) to the stock ATA HD in an upgraded G4, I cannot log into the system admin account that was created during the initial setup. I know im typing it exactly correct (what i entered in setup). The setup runs flawlessly and will log into the account after setup is complete, but after a reboot (to get the G4 out of Target disc mode), no dice.
    I have even created another admin account (non system admin) during the time i had the option in setup and cannot log into that either. Setting it to auto log in isn't working either, yet other changes i make (such as showing restart and shutdown buttons) are effective after reboot
    The only explaination that i can come up with is the way i am rebooting the system after setup is complete (rebooting via power button as shutting down from the apple applet will not shut down the machine in TDM) Obviously, this isn't a best practice, but will it screw up the login creds every time? I have reinstalled the OS 3 times and get the same result.
    If it is the way im rebooting the box, does anyone have a better suggestion of getting it out of TDM after the install and setup?

    Download and run Pacifist on the system install disks that came with the computer to look for iPhoto. If you find it Pacifist can extract and install iPhoto.
    Also if iPhoto came with the computer originally then look for the file shown in this screenshot and use it to install iPhoto:
    Click to view full size

  • Cannot Log in after Leopard update

    I updated to Leopard. The installation was completed, but now I click on my name to log in, enter my password, and then the log in screen appears again. I repeat the process and it is a continuous loop? The DVD is still in the system. I cannot log in? What can I do?

    If your CD is still in the drive, you need to restart your computer while holding the "C" key. You may need to hold the key for a couple minutes. This will bring up the installation again. You will need to indicate that you want to Archive and Install under Options when you upload. On a side note, it is my understanding that you can hold your mouse button while restarting your computer and that will act as your eject button for the DVD drive if you can't get into your system. But, the archive and install does work!

  • Cannot log&capture after upgrading to Leopard...

    Hi,
    I'm using FCP 5.0.4 on PowerBook G4 1.67GHz PC
    I recently upgraded from Tiger 10.4.11 to Leopard 10.5.6
    Now it seems like I cannot Log&Capture anymore. When I press command-8, FCP shuts down and I get a message: The application Final Cut Pro quit unexpectedly.
    Is that a known issue? Is there a way to solve the problem?
    Thanks,
    ~ymotion
    Problem details:
    Process: Final Cut Pro [833]
    Path: /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut Pro
    Identifier: com.apple.FinalCutPro
    Version: 5.0.4 (5.0.4)
    Build Info: FCPApp-512141418~2
    Code Type: PPC (Native)
    Parent Process: launchd [64]
    Date/Time: 2009-05-04 15:32:39.514 +0300
    OS Version: Mac OS X 10.5.6 (9G55)
    Report Version: 6
    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000020
    Crashed Thread: 0

    5.1.4 will solve the compatibility issue, however, it is no longer available from Apple -you would have to find a copy on Ebay or similar. The current version is FCP 6 -part of Final Cut Studio 2.
    Going back to Tiger will also solve it and will not cost anything, apart from the time spent reinstalling.
    Unless there is some feature in Mac OS X 10.5 that you really need, this would be the easiest way to get FCP running again.

  • I cannot log into icloud after password reset on all devices

    I recently reset my password for my apple id/icloud.
    Now I cannot seem to log into any of my devices. iphone 6, ipad mini retina, and macbook pro retina.
    on some devices I have been able to log out of the account but I can't seem to log back in. The ipad mini retina is having problems logging out of icloud.
    Any help or ideas would be appreciated.

    I am stuck in a loop on my ipad - I have followed the instructions in your article above - I keep trying to delete icloud but cannot because it still wants me to login with my old id/email which is then rejected because it no longer exists.  STUCK.  What am I to do?  Now none of my Apple devices will sync and this is extremely irritating - to say the least.
    I assume that I wont be able to access the backup on my computer either because of this - otherwise I would delete my ipad completely and start again - and I really cannot see why, in this age of hackers etc you wonderful APPLE people have not sorted this problem out.
    I had to change my email addresses because someone with too much time on their hands hacked me.  Now I appear to be stuck.
    Please help.
    Perse

  • Sun x4170 ILOM - Can't get to the web interface 2 days after password reset

    Just bought a used x4170. I was able to get iLOM on the network and get to the web interface logon screen after setting the IP for it.
    I tried logging on but the password was not given to me. So I connected to the serial interface (rj45) from another machine and used putty to connect. Got to the preboot point and was able to reset the password to default, Rebooted.
    I was then able to log into iLOM. That was 2 days ago. Today for some reason, I can't get into iLOM. It pings but I can't get to the web interface. I get the IE error "cannot connect" or unable to connect or something like that.
    I'm completely new to this brand of server so consider me completely ignorant on all aspects of the hardware.......lol
    Thanks

    Hello
    By default, you connect to the server’s service processor (SP) using the out-of-band network management port (NET MGT). The ILOM sideband management feature enables you to select either the NET MGT port or one of the server’s Gigabit Ethernet ports (NET 0, 1, 2, 3), which are in-band ports, to send and receive ILOM commands to and from the server SP. In-band ports are also called sideband ports.
    You can refer more here : https://docs.oracle.com/cd/E19269-01/820-7959-11/820-7959-11.pdf
    If you want to use the NET MGT port of ILOM, then your output should display similar to below
    -> show /SP/network
    /SP/network
        Targets:
            interconnect
            ipv6
            test
        Properties:
            commitpending = (Cannot show property)
            dhcp_clientid = none
            dhcp_server_ip = xxxxxxxxx
            ipaddress = xxxxxxxxx
            ipdiscovery = dhcp
            ipgateway = xxxxxxxxx
            ipnetmask = xxxxxxxxx
            macaddress = 00:10:E0:65:2F:20
            managementport = MGMT   <<<<<<<<<<<<<<
            outofbandmacaddress = 00:10:E0:65:2F:20
            pendingipaddress = xxxxxxxxx
            pendingipdiscovery = dhcp
            pendingipgateway = xxxxxxxxx
            pendingipnetmask = xxxxxxxxx
            pendingmanagementport = MGMT    <<<<<<<<<<<<
            pendingvlan_id = (none)
            sidebandmacaddress = 00:10:E0:65:2F:21
            state = enabled
            vlan_id = (none)
    Hope this helps.
    Best Regards
    Bhavyesh

  • Cannot log in after Leopard upgrade on G4 powermac, please help

    Hi all,
    After reading numerous threads, still I cannot find an answer!
    I installed Leopard on my Powermac g4 1.25 DP but I am not able to log in. I can only select the user "other". I have tried resetting the root password and tried to login with username "root" and password "what i previously selected" , but it did not work. All it does all the time is "wiggle" and return to the login screen.
    - Is it helpful to do a reinstall of Leopard using Archive and Install?? I read this solution works for iMacs.... Does it work for a Powermacs too??
    - Is it helpful to also change the "user" password (and not only the System administrator (root) password)???
    - Is it helpful to revert to Tiger and change my password there, before installing Leopard??
    - When I reset a password in the utility menu on the install disk, I type and retype the password. Should I then click "reset" or "safe"???
    I hope anyone here can solve my problem or at least answer a few of my questions. Thanks in advance!!
    Thomas

    That sounds like you're starting up in Safe Mode every time. Try this:
    Hold down the power button continuously till the machine powers down (should take between 5 and 10 seconds).
    With the machine powered off, press the power button once briefly and let go, then immediately hold down both 'Command' and 'R' on the keyboard. Keep them held down until you see the grey cloth background, then you can let go.
    You should end up in the Recovery Disk. In which case, as I mentioned in my previous post, choose 'Disk Utility' and repair disk.

Maybe you are looking for

  • Error in ALE

    Scenarion : The IDOC should generate while saving the purchse order in ALE distribution. 1. Creating a TRFC port with RFC destination 2. Creating a partner profile for the vendor (LI). Vendor Name, Partner function, Orders & Ordchg message type, Assi

  • Problem In Executing InfoPackage

    Hello Friends I have a Process variant for Executing the InfoPackage in my Data Load Process Chain. However, I got the following error  "RSM2708: Incorrect records were discovered. The incorrect records could not be written into a PSA.". The details

  • Changes to Repository or cross-client Customizing are not permitted

    Hi All, Transaction OB52 is a transportable activity, therefore we created maintenance view of table T001 which user can maintain in QAS and PRD servers. In similar fashion, we created maintenance view of customized table, but on modifying it in QAS,

  • Can i add tunes from multiple computers to cloud

    How can i add music from 3 different i tunes on 3 separate PC computers?

  • Running Program through Java

    I want to write java program :- That java program run a exe file. I give a input file for that exe file. the output write in text file.