Cannot log in to email

Hi, when I try to log into verizon.net for email, I cannot get the log-in window to load. This is only happening on my at-home network. I am able to log in at work and on my android phone. How can I check my network in order to diagnose the problem? AS

I am sorry that you are having troubles with the email login. I have sent you a private message to get more information.
Anthony_VZ
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Update 10.5.6 Cannot log into POP email account

After the upgrade to 10.5.6 I cannot log into my email account anymore. I get a message saying that the mail server does not recognize user or password. My wife has an account with the same provider and it works, however, when she tried to create a test account with the same information she gets the same behavior. Additionally I cannot see any of the email previously stored locally, the folders are there but they are empty. Any help would be appreciated
Steven
PS. We have tried deleting the plist in Preferences and a few other things suggested in this discussion thread already, nothing works.

This issue may be closed.
The correct account information was entered, but the preferences file (com.apple.mail.plist) was freshly saved upon closing Mail, ie., the original, corrupt Mail preferences file was retained, so Mail would not connect to the account.
When I closed Mail and deleted the preference file (com.apple.mail.plist) Mail was then able to connect to my account and download. I was also able to Import email from a previous version of OS X and this mail was imported to an "Import" folder.

HT4484 My email was phished, so I deleted it and changed it completely. Now all the apps that I downloaded with the old email cannot update because I cannot log into that email. Mountain Lion is compatible with the new updated iPhoto. what can I do?

My email address was phished and I had to delete it completely. That was the one I used to download all my original apps on my computer. I have since changed to a new address, but since my apps were under the old one, I cannot update them without logging into the old address. It no longer exists....so how do I fix this?
Some of the apps I don't really care about updating but, I did download the new Mountain Lion and it wants to update my iphots and I can't do it.
Any help will be appreciated! Thanks!

Hi joaroa,
When you say you deleted your email and changed it completely, those are actually two different things, and it sounds like you are talking about your Apple ID, not just your email, (because you speak of making purchases with it).
If you changed your Apple ID (preferred, How to change the name you use for your Apple ID), then you would not have another Apple ID and all of your purchases would still be with your only Apple ID, it would just be renamed to your new email address.
If you instead created a new Apple ID (with a different email address) then of course you have two different Apple IDs and the old one still exists and is probably active. Just because you may not use an email address anymore, that doesn't mean an Apple ID of the same name is inactive, Apple IDs aren't deleted. If you start purchasing Apps with your new Apple ID, it can really cause confusion because, as you see, you need to be logged into the Apple ID that purchased an App to update it. It would be best to stick with one Apple ID for purchases, probably the one you have spent the most money with. Remember, unless it's an @mac or @me Apple ID you can rename them rather than creating yet another Apple ID. Since Apple IDs can't be merged or deleted, creating more can be a messy.
If you don't remember what the password is for a particular Apple ID, you can visit iforgot.apple.com where you can reset it, the AppleConnect password. If the Apple ID is no longer a valid email address, you can use the security question method to reset the password instead.
Unless you have made a lot of purchases with your new Apple ID, I'd recommend moving back into your old one, especially if that has the most or the most expensive apps with it. If your new Apple ID is the "name/email" you want to use, you could rename the new one to a secondary email, then rename your old Apple ID to your preferred name/email. Basically, rename the new one to something else which frees up that name (email) to rename your old Apple ID. Thus your old Apple ID has the new name. See My Apple ID. The "Manage your account" link is where you can rename the ID itself.
Sorry about getting long winded here, but it's important to keep as few Apple IDs as possible, at least when it comes to purchases. If an Apple ID is undesired, rename it rather than creating a new one. It will be much simpler in the long run.
Let us know how it goes.
ivan

I cannot log into skype - email issues

I lost my password for Skype, then I tried to reset it by sending an email to my registered email address. Upon trying to log onto my Skype registered email, I found out that my email was deactivated.
Is there a way I can try to change my password for Skype or to change my old registered email to my new email?

I am having the same problem. I not only cannot login to my skype account on new iphone 6, but app did not respond to a request to change password. I am not using 3rd party keyboard and I re-installed the app. Even though I could still login on my pc I changed my password, can login successfully on PC, but still cannot login on my iphone....

I have just restored my pavilion DV6 back to factory and cannot log onto my email server?

DV6 Product XE062EA#ABU
Just tried reinstalling back to factory for my wife and all went well except no email client will work, tried , live mail, outlook 2007, trial outlook 2010 and thunderbird with no success, tried imap and pop again with no success. tried logging onto my known good email account.
Tried removing the pre installed norton av again no luck, things were getting a bit flakey after all of the install/uninstalls so restored it one more time but this time only installed windows live mail and the pre installed office starter edition and still cant log on to an email server
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Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 110
Secure(SSL): No
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Can anybody shed any light? its as if the restore image isnt working correctly as it used to work great on the original build?
Cheers
Rich
(MCSE NT4/W2K/2003/Vista)

Just have to give it some time. The activation and verification servers are all slammed right now 'cause of all the people trying to update at the same time. Give it a couple hours (or overnight if you can wait) and it should sort itself out.
= L.I.

I accepted Taco Update - now I can get online, but cannot log in to Email. Have uninstalled and Reset, but no good. Help!

Two weeks ago I accepted an update from Firefox called "Taco" that sounded good because it prevents certain permanent tracking cookies, etc...Now I can get online, but when I try to log in to my email it asks for my password a second time and then it looks like it's processing but it doesn't go anywhere....it shows it's trying to connect to the website (on the bottom left bar), but flickers back and forth (there) and that's it.
== I accepted a Firefox Update called "Taco" ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30618; AskTB5.6)

It sounds like there is a conflict between the code that stops trackers and the page.
You can disable TACO for a specific site by going to "Tools"->"TACO"->"Options"->"Disable for this site".
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There's also more online support available here: [http://www.getabine.com/support.php http://www.getabine.com/support.php]
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I cannot log into my email. keeps saying retreiving user profile failed.

I cannot read my email after upgrading my operating systems anbd installying new upgrades.

Hey solekitt,
No need to worry! I was able to locate your account using the info you used to register for the forum and have sent you a password reset link via e-mail. These links are usually only valid for a short period of time (1-2 hours), so let me know via private message if you're unable to access the link right away + what time would be best to have another sent. To send me a PM, simply sign into the forum and click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

I CANNOT LOG ONTO NEW BT MAIL ANYMORE WITH MY WIND...

SINCE BT HAVE CHANGED TO BT MAIL ON FRIDAY I CANNOT LOG INTO MY EMAILS ON MY NOKIA 610 WINDOWS PHONE. IT JUST SAYS "YOU'RE USING A DEVICE OR BROWSER THAT ISN'T SUPPORTED". BT MAIL ON MOBILE WORKS WITH THE FOLLOWING BROWSER: WINDOWS 8+
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Solved!
Go to Solution.

Try changing your e-mail password. Click on the forgot password link on the web mail login page.
I was having similar problems with Android devices and it fixed it for me.

From China: ERR_AUTH_AC_DAMAGED, I cannot log int...

I'm a ovi mail user from P.R.China. I cannot log into my email account now. No matter from mobile phone or PC.
The error message is:
"很遗憾，我们此时无法处理您的请求。请稍后重试。 (错误: ERR_AUTH_AC_DAMAGED). "
The error code is ERR_AUTH_AC_DAMAGED.
I registered another ovi account, and it works well.
But this email account is important to me. Who can give me some advice?
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Your account has been suspended by our automatic spam filters. These filters are regularly adjusted to make sure our users do not abuse the service and to protect them from potential spam messages. If you were using your Ovi Mail account to send a large number of multiple mails to a large number of recipients, your account may have been incorrectly suspended.
Please contact Nokia Care (for example select Contact Us from Support page) and provide your user ID and explain, per this reply, that your Ovi Mail account has been suspended by mistake. Nokia support will re-activate your account again.

I want to sign out of current apple id and into another one but I no longer have access to my current email address so I cannot log out

I want to sign out of current apple id and into another one that I own but I no longer have access to my current email address so I cannot log out (It is with an internet provider who I have just unsubscribed with) This is on an iPhone 5S, on iOS 8.1.

That email address is still a valid Apple ID. If you do not remember the passcode, sign onto Manage your Apple ID (Apple - My Apple ID) with that email address, and then click on Reset Password. You will be asked to answer your Security Questions in order to reset the password. If you do not remember the answers to your Security Questions, contact Apple Support to reset them for you:
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GB

I show and old defunct email address for my Apple ID on my APP store, iCloud, and iTune accounts and cannot log in. I am told my ID or password is incorrect. I did change my primary email address. that is the app ID that is showing.

How do I rename my App Store, iCloud, and iTunes accounts so i can update apps and software? I have closed the original email address i started my App Store, icloud, and iTunes account and cannot log in unders that Apple ID. I have tried going through device and my MacBook Air. Where can i get on-line assistance?

If you mean you are trying to delete your iCloud account in iOS 7 and you don't know the passwod for the old ID, do one of the following:
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If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account. You will have to prove your identity to them in order to do so. You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/).

I cannot log on to my Comcast e-mail from my IMac anymore. This is a new issue, recently I had to delete cookies from my system in order so my email wasn't frozen, but over the past few days it has went from bad to worse. Any suggestions-I am not very c

I cannot log on to my Comcast e-mail from my IMac anymore. This is a new issue, recently I had to delete cookies from my system in order so my email wasn’t frozen, but over the past few days it has went from bad to worse. I am able to enter my login information, but it just goes right back to the home page. Any suggestions…maybe I deleted something else in the process.

OK, restart in Safe Mode, this will clear some caches. It's possible one or more is corrupt. To restart in Safe Mode when you hear the start up tone hold down the Shift Key until you see a progress bar. Let it fully boot then restart normally and test.
Also I am assuming you have checked Finder - Preferences - General and see what boxes are checked in "Show these items on desktop." You can also mount an item in Disk Utility, simply highlight it and then look in the File menu for Mount.....

Hi There for the last few days I can log into Icloud on my pc but I can't action anything. I can see the emails but cannot view them. I cannot compose a new email.. I don't know if this is icloud or my pc? Its working fine when I access on my iphone..

Hi There
for the last few days I can log into icloud via icloud.com on my pc but I can't action anything.
I can see the emails but cannot view them. I cannot compose a new email.. I don't know if this is icloud or my pc?
Its working fine when I access on my iphone.
many thanks
Cherry

Just realised its fine through internet explorer but its Mozilla.. so assuming an issue with my browser?

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Cannot log in to Primary BT email account

Yesterday i changed my BT email password. Afterwards i logged in successfully. Now i cannot log in with either my new password. there's a message on the log in page to say 'my username or password is not valid and to try again'. Did that but still no joy. (even decided to have a go with my old password but made no use)
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Solved!
Go to Solution.

You could try either calling BT here
https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjoxLCJzdG...
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https://www.bt.com/managepassword/merged_consumer_journey/forgottenpasswordnavPC.do?decorator=merged...

Cannot log in to email

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