Cannot log into Apple Support Communities with Safari

This has just started happening to me in the last few days - glad I kept firefox on the iMac - and I see that it has happened at least once before in 2009 but the link to fix it does not work (and I have only letters in my name).
When I enter my log in info and press log in, it gives me the text below.
Looking for something in Apple Support Communities?
The page you tried was not found. You may have used an outdated link or may have typed the address (URL) incorrectly.
Please visit the main page of Apple Support Communities for links to discussion areas.
Once I see this page, when I go back to Support main page and select Apple Support Communities icon or Join the conversation, I get the same page each time.
Any suggestions would be appreciated.
Thanks

aloha bob
It just now happened to me too - even quitting FF and trying again was futile. I tried so many avenues that I think the glitch went away while trying this and that. It may be fortunate that Jive coders are responsible for the SiteWare with all the brouhaha over 8x and BASH hitting at the same time. My Aggies pulled out a miracle comeback this afternoon
CCC

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Can't sign into apple support communities with icloud apple id

i realise this isn't the right community for this question, but apple don't have a support category called "apple support".
i have that problem where I have an appleid called "frumbert", which I got about 10 years ago. it is and always has been tied to my gmail email address. i used this for about 5 years worth of itunes purchases, then forgot it for a couple of years.
when I got an ipad I also got an icloud account, and stupidly signed up using my gmail email address as my icloud username. it's tied to the same gmail email address as my existing "frumbert" account. i've since made all my itunes and app purchases using my icloud appleid, and it's the one associated with my mac warranties and such.
so two appleid's share the same email address.
i can't sign into apple support commuities with it because I need a new username. i can't create a new username because the email address is tied to an account already (this one, the old one, "frumbert"). An account utilizing this email address already exists. Only one account per email address is allowed on Apple Support Communities. Apple's way of saying you're c-ockblocked!
but I can't also change the "frumbert" account because there's another account with the same email address, my icloud one.
fark! how does one get out of this mess?

I'm having the exact same problem and so are a lot of other people. Apple's solution - shut up and create a new account just for the support community.
Smells outsourced to me!

Cannot log onto Apple Support Communities under established Apple ID

I had to create a new Apple ID (one I have neither desire nor intention to use) in order to get back on to the Support Forum. When I log in with my old established Apple ID it prompts me to choose a user name--then I get caught in this ****-loop where it refuses any user name I give it and keeps kicking me back to the log in screen. Attached is a screen shot of the offending error message.
Anyone know what to do about this?

I ran into this one a while back. Turned out that I was trying to log in using the incorrect Apple ID. Actually what I was trying to use was my Apple Support Communities username instead of the Apple ID. I bet if you use the old Apple ID at the initial login, it will work for you.

Over the last few days viewing Apple Support Communities with Safari has problems

Each day at times when you try to move from a top level category in Apple Support Communities to the next level down (Example: iPhone>Using iPhone) that link is broken and a blank page appears. If I move to Chrome the same linkage works. I looked an could not find an appropriate place within the Apple Support Communities to raise this issue. I Guess Safari as as good a place as any in that the issue appears to be regularly related to the Community and Safari.

Hi ..
Might be a cookies, cache, or extensions, issue ..
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Then delete the cache.
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that doesn't help, troubleshoot Safari extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

I cannot reply to Apple Support Communities questions? I have already cleared caches and cookies and still no luck?

I cannot reply to Apple Support Communities questions? I have already cleared caches and cookies and still no luck?

Click on one of those files, then go to Get Info in Finder: select what application should open such files.

Just installed dual band router/wifi, cannot log into Apple ID.

I just installed a new dual band router/wifi and now i cannot log into the Apple account on my Apple TV. I tried restarting the computer, Itunes and apple tv, still no luck. My apple tv is connecged via the ethernet cable.

Hey katikapral,
The article linked below details a few additional troubleshooting steps that can help get iMessage successfully activated on your iPhone.
If you get an error when trying to activate iMessage or FaceTime
https://support.apple.com/en-us/HT201422
All my best,
Allen

Q2: I cannot use the Apple support site with my iPad. Type disappears. Links don't work.

Not sure what the deal is here. It may be related to my Q1, which was my original issue. Anyway, I tried to access the Apple support communities from my ipad to ask a question. After I logged in, I noticed that all the text I typed into the query box failed to show up. The test seemed to actually be there, as evidenced by the spelling suggestions that appeared as I typed, but it was like it was in white font. The header, or question title was legible, though (I don't have white font on is my point).
Then, when I tried to "browse communities" in order to pick a community in which to post my invisible question, hoping when it posted it would become visible, no communities would display. Actually, nothing happened. The page did not default to the ipad or "using ipad" community. And when I tapped on the "browse" link, nothing happened.
Finally, whenever I pick the "search" function, the word "search" self populates into the search field and I get an entire list of topics that contain the word "search". When I delete the word "search" from the search field and enter different text (like "imessage") it re-sets to the word "search" and I get the same list of topics that contain the word "search". IT'S FREAKING ME OUT!! Like there's a ghost running my device.
Any suggestions would be greatly appreciated.

this forum has been very buggy for the past few days. im having similar issues. this weekend was my first visit to this forum so i have no idea if this is related to my new air 2 and ios8.1 or if its on the website side of things. however, site seems to be much more responsive for me today...

Cannot log into nokia support discussions

Cannot log into this site on my N900 or Ovi store.Both OK on my pc.
Anyone got any ideas.
Thanks

i had this problem before, let me guess you can't sign in with opera or firefox 2 .
anyway i think its just a server problem, with me it was fixed all by it self after some time.
Reality is wrong....dreams are for real... 2pac .
don't forget to hit that green kudos

Cannot log in to Google "Accounts" with Safari

I cannot seem to login and use Google Services with Safari 2.04.
This started when I discovered I was unable to log in to google calendar in Safari, and became a support ticket to Google (which is still pending) and is really confounding me.
What happens is that I go to go to http://www.google.com/accounts and attempt to login. Once I hit the submit button, accounts page plainly refreshes. However, if I put in a totaly invalid user or password, I will get a message telling me the user or pass is invalid.
In Firefox, if I attempt the same scenario from google.com/accounts, after submit, I get the page that shows me all the services available for me to use, like gMail, calendar, etc.
Here's what I've already tried.
Safari troubleshooting...
- backup/remove ~/Library/Safari
- backup/remove ~/Library/Caches/Metadata/Safari
- backup/remove ~/Library/Caches/Safari
- backup/remove ~/Library/Preferences/com.apple.internetconfig.plist
- backup/remove ~/Library/Preferences/com.apple.internetconfigpriv.plist
- backup/remove ~/Library/Preferences/com.apple.Safari.plist
- backup/remove ~/Library/Cookies
After removing all the above, Safari is basically back to Apple's factory default settings. Even after all this, Safari still cannot log in. The same behaviour occurs when I hit the submit button, I'm just brought right back to the same page I started at, and am not logged in. Calendar never renders, or I'm left looking at the accounts log in screen.
It's notable that this issue does not appear to be specific to my google account, but specific to one particular Mac I use. I am able to login to google/accounts on my laptop, but not on my office machine using Safari.
To make it even more mind numbing, it seems to be specific to a user profile on my office Mac. I tried creating a new user account on this same machine, and with the fresh clean home directory, was able to login to google accounts, calendar, etc. So, obviously, a totally clean home directory, library, app support, etc results in usability.
I'm not sure where else to go with this. Are there other supporting files to Safari within my home directory that I missed removing to set it back to "clean". I cannot imagine the problem being specific to the application bundle for Safari since each user on the computer is using the same one, this behaviour must be related to something within the user home directory somewhere.
Anyone else seen this same behaviour and know how to fix it, preferably without just creating a new user and home dir.
-jim-

Hello Jim,
Check your router for firmware updates,not being able to sign into only 1
or some sites has been a symptom for some users see this topic,
http://discussions.apple.com/thread.jspa?threadID=635607&tstart=500
The other thing to check for is a firewall on your router that may need
adjusting.Are you using Net Barrier?
Post back & let us know, how you fare.
Eme
P.S you did make sure to QUIT Safari before removing the cache folder
etc.. correct, if it is not QUIT it will recreate the same corrupt, files & or folders.

Signing into apple support communities is difficult

When I want to reply to a post on the Apple Support Communitues, I have to first click the "Sign in" button at the top-left of the screen.
This then signs me in and takes me back to the communities homepage, not to the thread I wanted to reply to.
I then have to use my browsers' history (chrome, firefox) to find the page that I wanted to reply to.
At this point, the screen says "Sign in" - it doesn't think I am signed in.
If I refresh, it still says "sign in" as opposed to "logout".
I have to modify the querystring on the page - e.g. add &z=12345 to the end. This then seems to convince the browser and/or apple site to realise that I am in fact logged in and that I can in fact reply. I;ve tried disabling the browsers' cache settings so that it always pulls the latest version - both as via the browsers internal tools, and through a local proxy server like Charles - it does not appear to be a local browser caching issue.
There doesn't seem to be a way for the site to "remember" my login. If I accidentally close the window and then re-open it, I'm logged off again. This is very frustrating.
I have also tried posting images to the community pages using apple's editor but it seems I'm the only one who can see them. What is the point of that?
I have tried using a direct connection (pppoe) to the internet without a router (e.g connecting the ethernet cable to the optical modem) and without a proxy server, just to be sure that it's not my network. I've also reset the browsers, and tried alternative browsers like Safari, Firefox and Chrome.

You run into a bug. It's nasty. This has always worked for me, but maybe not for you. I do not use a proxy service. Seems like it could be a problem. I do not know.
Also is doing that thing where I get stuck in a Login Loop seemingly logged in at the forum root but showing up as logged out when I select a topic.
Here is a potential work-around for this problem in Firefox.
Firefox. You need to clear the web cache.
login from some other browser tab.
edit > preferences > advanced tab > click on clear now
reload page with login problem.
I believe this "solution" was posted by Hiroto.
It's worked for me. I've gotten this down pat.

Cannot log into Apple Developer (iOS section)

Hi, there!
I am a iOS developer which cannot access my developer profile, on the website developer.apple.com/ios but I am capable of logging into iTunes Connect, hence no problem with the login and password. Is anyone now having similar problems? I know that I have to pay shortly the member fee (I think the 27th of November, but not exactly sure), maybe it has something to do with that? I sent my question as well to Apple, just was as well curious if one amongst you have the same problem.
Thanks for the help

Problem solved!
I think this issue is a mixture of conflicted apple IDs giving problems on the apple server but also conflicted and / or damaged permissions on my MacBookPro. Here is what I did:
First of all I followed the instructions in this link:
How to find out if you have multiple Apple IDs
It seems like a strange set of instructions because it is asking you to find out if you have an apple ID when you know you have one! Part of this process will also involve re setting your password which also seems strange because loosing your password was not the problem. However if you follow the instructions you end up with a page which in my case showed that I had two apple IDs using the same e mail address. It was this conflict that was causing the problems. The solution is therefore to change e mail addresses so there is no overlap of e mail addresses between accounts.
For some people this has been enough to solve the problems. However for me one of my accounts would still not work.
On another thread I had been advised to repair permissions which I had done from disc utility but it had not helped. However on OSX daily I read..."In mac OSX Lion repairing permissions from the Disk Utility app doesn’t repair the users file permissions"! Hmm nice one Apple- reparing permissions does not repair permissions! It seems that you have to use disc utility from recovery mode.
I then followed these instructions on OSX daily (dot com)
Repairing a Mac Boot Disk with Disk Utility & OS X Lion
Reboot the Mac and hold down Command+R (To boot into recovery)
Select “Recovery HD” at the boot menu
At the Mac OS X Utilities screen, select “Disk Utility”
Select the boot volume or partition from the left menu and click on the “Repair” tab
Repair Disk is now possible, click on “Repair Disk” to repair the boot volume
Now verify disk permissions and repair them
And bingo both accounts work!

Cannot post on Apple Support Communities

I have been denied posting on ASC many times. After going to the trouble of writing a post explaining a problem, I hit the POST btton and get the message
[ You are not allowed to create of update this content]
There is not cause specified or any remedy. Every time I have had to call Apple Support directly. That is frequently a waste of time, since the probem could be handled here.
Let’s see if this one gets through.

Did you take more than 30 minutes to craft your reply? No, no that's not allowed and the word is mum.
Here is my ASC work flow...
1) I login.
2) Start an auto reloader.
Unless you do something every thirty minutes you get logged out. The forum software waits to tell you this as long as it can to keep you in suspense ;-) .
I use Firefox and ReloadEvery.
https://addons.mozilla.org/en-US/firefox/addon/reloadevery/
You need to pick a page that will reload over time without stalling out. It's ASC. I've found my profile display the best to use. I get my Profile page after some logins. It's ASC. Change rccharles to your apple id.
https://discussions.apple.com/people/rccharles?view=discussions
3) I open another window to do my normal ASC browsing.
4) I have a FireFox bookmark to goto the discussions that I have participated in. I've modified it to add on the content stuff.
turingtest2 recommends. Change rccharles to your apple id:
https://discussions.apple.com/people/rccharles/content?filterID=participated~obj ecttype~objecttype%5Bthread%5D
5) Use turingtest2's generated links with the /content suffix as browser bookmark to the ASC discussions:
Site map of Communities and Categories
https://discussions.apple.com/docs/DOC-2463
6) I run with Hiroto's modification to user content. This is the only way these forums are readable for me. How to adjust the format and layout of ASC Web Pages:
https://discussions.apple.com/docs/DOC-7501
7) Read and answer my old posts. I kind of memorize the time I last posted. ( It's way bad that apple eliminated the last poster to a thread. )
8) I use tabbed browsering. From a list of discussions, hold down the command key then click on the link. You get two tabs this way. The original window will keep where you have been.

IMessage and Facetime Not Working - Cannot Log Into Apple ID.

Hello,
Some background: iMessage and Facetime are not working. Both applications are saying that I am not typing in the correct password for my Apple ID. Needless to say, the applications are wrong and I am using the correct password.
Some background:
1) This is an iPhone 5.
2) It is running iOS 6.0.2.
3) I am on Verizon.
4) I am located in the continental US.
5) I have a full e-mail address for my Apple ID username.
6) iMessage and Facetime are both working on my iPad, using the same login information.
7) All other applications that use Apple ID, such as the App Store, are not having this type of log in issue.
8) This issue occurs regardless of whether I am connected to wi-fi or just the mobile carrier, or both.
Troubleshooting I have tried to fix this issue:
1) I have changed my Apple ID password. This did not work.
2) I have changed my Apple ID username/email. This did not work.
3) I have played around with Date/Time setting changes. This did not work.
4) I have reset all settings. This did not work.
5) I have tried hard restarts of the phone. This did not work.
6) I have performed a restore from backup of the phone. This did not work.
7) I have performed a full factory restore of the phone. This did not work.
Apple Support is at a total loss on how to fix this. I have now had multiple frustrating phone support sessions with them with zero results. If you do some searching, it appears there is no way that anyone knows of to fix this issue once all the troubleshooting I have listed above has failed. People have had to acquire brand new phones in order for these applications to work again.
Obviously this is unacceptable.
There are a lot of smart people on these forums fixing tech issues like this. Anyone have any input?

randers4, thank you for the suggestions.
1) I have contacted Verizon and they are not blocking "premium" or 3rd party text messages.
2) The Apple ID login issue occurs regardless of wi-fi network location, or even if I am not on wi-fi at all. Router settings are irrelevant to this problem.
3) I have already played around extensively with date and time settings. This did not fix any issues.
Any other suggestions? I had another call with Apple support and they are of the opinion that I may need to have the phone totally replaced, which is unacceptable unless it is free of charge.

Why do i always have to sign into apple support communities

cant it just keep me signed in all the time? i have the username password stored, but everytime i visit i still have to sign in by clicking.

I have a solution that is guaranteed to work - and I'm using it right now.
1Password is a password manager plus that automatically saves all of your sensitive logins and passwords. I use it for forums like this, banking, and other accounts - online and other. The way it works is like this: when you go to a site that requires a password, 1Password will iniitially ask for your Apple password; after this, your passwords can be entered by going to a relevant site, clicking the 1Password icon, and pressing Enter. It saves a ton of time.
If you've slept your machine, it will ask for your login again. But security with 1Password is very good, and it will work with Safari and Firefox.
If this is helpful, poat here with your remarks!

How can I stay logged into Apple Support

Is there any way that I don't have to re-enter my password each time I want to use Apple Support? When I go to use Support, my ID is entered automatically but the password has to be put in.
Thanks for any advice.

I opened up Keychain in Utilities and double clicked on the link in question. It opened up as shown in the attached. I then tried to click on 'show password'
and the top box opened up. I tried entering my present iMac password but it wouldn't accept it. Any hints at this point?
I do appreciate you hanging in here in what is turning out to be a lengthy thread. Cheers/Bill
(I have blacked out my e-mail address)

Cannot log into Apple Support Communities with Safari

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