Cannot log into BT account

Hi guys,
I have been a BT customer for just over 1 month now and since i ordered my broadband and phone package i haven't logged into my account.
I now want to log into my account to change some of my details on it, i have tried logging into the account with the Username and Password in the BT.Yahoo email address and i can log in on the BT.Yahoo site but not the actual www.bt.com/youraccount page
Can anybody help me?
Thanks,
Ethan

I have a BT account from when i ordered my Broadband and Phone package which i have been using for 1 month now and i have a letter from BT with my details on it, i try these and it wont log me in
I phoned BT and they told me the details and i still cannot log in, will i still need to make a new account?
The details i got from the guy on the phone do not log into the account, he was as clear as a bell and i copied the details down correctly and i cannot log in

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